All good location, room conditions and staff

Staff was super friendly and helpful. Property was well maintained and beautiful. Location was amazing and accommodating, 10 minute walk on the Esplanade to the night market, marina, lagoon, restaurants, and local shops. Overall amazing experience! Great food, atmosphere and excellent for kids!

Help from staff

It’s a nice hotel - a bit out of town which can make it inconvenient for trips into the CBD - but on the other hand it is quite nice to be away from the city as cairns can be a little intense/ confronting at night - particularly for families.

Breakfast was very average. Mainly the same things on everyday. Had to wait for the staff to cook more as the buffet was empty. The rooms are little run down and need a facelift. The lift need a serve and it makes lot of jamming noise. It is only a 3 class hotel. Staff were friendly and tried to happy you as they could.

Had a great stay at the place, room was nice, bathrooms though could do with some renovations. Very helpful staff and great breakfast, would definitely stay again. Thank you

The hotel is a bit dated. Front desk service was good. Location is good.

We stayed here one week and room tidy each day was terrible - the only 2 teaspoons were never cleaned which was gross. Lack of amenities, no cutlery only 2 glasses which they never cleaned for 7 days. The bed wasn’t even tidied up - my 11 year old does a better job fixing his bed each morning at home. I had a swimsuit go missing during laundry service and they never checked the laundry to return it. I received some other guy’s huge pair of jocks instead and returned those to front desk. I had an expensive Louis Vuitton bag go missing and they never checked or looked for it - I did a police report and even the detective said the hotel’s response was appalling and she followed up on this on my behalf. There are no amenities to prepare or even eat take away but the hotel menu is awful - just full of chips and no healthy options. Honestly, we’ll never stay here again. The only good thing was the onsite parking which is free.

Good location

Clean and comfortable beds! Good buffet breakfast. Found the pool a bit too cold

Rooms could do with updating, money has been spent on dining room, bar and swimming area which look great. Rooms and bathroom tired although a good size. If you can afford to get a sea view room do it- it makes a huge difference rather than looking over the car park. The hospital is a stones throw away so expect plenty of ambiance sirens. Average hotel.

Harbourside Hotel is directly across the street from the beautiful (waterfront) esplanade, which we walked each night of our stay. Richard at the front desk was very welcoming and provided helpful dining suggestions. The breakfast buffet has a good selection of food options.

The staff were very friendly and helpful, the room was clean and spacious the bed was very comfortable.

The stay was good! Big thanks to all the staff.

We felt the room and facilities were adequate for a night stay, but were surprised the 'spa' pool was not heated, which may be fine in the summer but not what we expected. The restaurant was adequate but limited. The outlook from our room was lovely.

The property was nice and clean. The staff was very helpful with restaurants, taxis and suitcase storage

Thanks for a wonderful stay

The hotel is behind in their maintenance jobs. The bathroom faucet never stopped dripping and the sliding door to the balcony couldn’t open. I called the desk downstairs twice for someone to come to my room to fix the jammed lock. They couldn’t fix it so I just left the door unlocked. I injured my left hip and I’m still dealing with the pain of inflammation. I may have see my doctor when I get back home. The door to my room on the second floor was very hard to open. When I turned the handle, the door would open about six to eight inches. With my whole body I had to slam my left hip against the door and still could barely open it. As a result, I am experiencing extreme pain in my left hip area and at times it’s hard to walk or carry my baggage or my purse.

One was allowed to smoke outside the hotel, but NO Ashtrays provided and i think rather than people dropping buts, why don't they provide Ashtrays and bins.

checked out because it was so dirty and smelled bad.