5.2
Fair
From 119 reviews
Cleanliness

5.6

Service and Facilites

7.2

Traveler Reviews Turf Hotel

Number of reviews per page
20
40
Top reviews
Chase
icon-
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Parking was easy, right off the highway. there is bar and an event space down stairs. I really did not hear any music at night like some people reported to. There are two ear plugs in the room for noise, but I never needed them. the room was small, but you really only a need a bed. The rooms are upstairs from the "lobby" which is also a small store. the hallway and rooms are very hot, it felt like going into a sauna once I went up stairs, and the room only had a small window that could barely open, and a single desk fan. I am sure in the winter time it is not a big deal that the rooms are hot, but in the summer time, I could not sleep very well from the heat. There is an arcade less that a 1km away, so that was fun.
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Amy
icon-with Partner
with Partner
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The room had no fan or ac it was very hot and when we arrived to sleep the club was just started , however for the price I guess you get what you pay for. Earplugs were provided and waters overall an interesting experience
Christopher
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4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

You get what you pay for, which isn’t much. “Hot water” was lukewarm at best, No towels provided in the room.
Cayeser Brien
icon-with Partner
with Partner
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Unfortunately, my experience at the Turf Hotel in Surrey was disappointing. When I entered the room, there was a strong cigarette smell that made it uncomfortable to stay. I ended up leaving after only about an hour because of the smell. I do appreciate that the hotel was willing to refund 50% of what I paid. That was a fair gesture and showed that they were willing to address my complaint. However, since I was unable to stay in the room for more than an hour, I feel the overall experience was poor. I hope the hotel takes this issue seriously and makes sure rooms are properly cleaned and free of cigarette odours for future guests. The staff’s willingness to offer a partial refund was appreciated, but unfortunately, I would not stay here again based on this experience.
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William
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4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff were great, room didn’t have a working tv(Shaw cable wasn’t working), no aircon and no hot water to have a shower.
Rodolfo
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Don’t stay in this hotel. If u dont want ur vacation get ruined. Room has no air conditioners its like sleeping in the oven . Bldg is super old and stink
Devinder
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was clean and staff was friendly. Easy to access the Parking
Brad
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Man, they've gone to a lot of trouble to make it cosey and inviting!
Francis
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This is the most depressing place I have ever rented. Due to flight delays, my wife, my son, and I didn't check in until 2:00 a.m. Unfortunately, the property was so disappointing that we checked out just five hours later, at 7:00 a.m. As I mentioned, this place was worse than a prison. I would not recommend it to anyone.
Christina
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Overall it was alright. The staff were great. However there's no air conditioning which was hard to handle in the heat. My son and I didn't stay for our third night as it was just too hot. The hotel was very understanding and gave a refund for the last night. I feel younger people wanting to have a girl's night or a bachelor or Bachelorette party would love it here as it does have a pub, a restaurant, a Latin dance club and a cold beer and wine store.
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Conrado
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Not much to say.
Antoine
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The pros : free parking, low rates for Vancouver area. Clean bed and room. Cons : rooms with shared toilet and shower. Shower is a bit sletchy. No AC in my room, which was what I paid for and I regretted it. No screens on the windows, so a tiny few flies got in. No electrical outlet next to bed, but close enough that I could plug my cpap machine. Cigarette smell in the corridor. Bed rolls wasn't locked.
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Michelle
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The photos and description were very misleading compared to what we found when we arrived. The check-in desk was located inside a party store, behind bullet-resistant glass with bars on the windows, which immediately made us uncomfortable. Our "Deluxe" room was much smaller than expected (roughly 12' × 12'). There was no air conditioning, and foam earplugs were provided because of the thin walls, nearby construction, and road noise. There were no first-floor rooms and no elevator. Upon check in, we were told that the lobby closes at 11:00 p.m. and were given a key to let ourselves back into the unmanned building after hours, which did not add to our sense of security. The surrounding area also made us feel uneasy, with several nearby businesses protected by barbed-wire fencing. Based on our impressions of the property and the neighborhood, we decided not to stay. When we contacted the manager to explain our concerns and ask whether a partial refund was possible, we found the interaction to be very unprofessional. In our experience, the manager was rude, raised her voice, interrupted us before we could fully explain our concerns, denied any refund, and ultimately hung up on us. Based on our experience, we would not book here again. We also would not recommend this property for families, women traveling alone, or anyone with mobility limitations.
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Logan
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10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Peaceful
Tahir
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2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The rooms in this hotel are located directly above a pub, and the loud music continues until around 2:30 am. It’s almost impossible to sleep before that time. There is no air conditioning and no proper ventilation, which makes the stay even more uncomfortable. Overall, this place is not suitable for anyone looking for rest or a quiet night.
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Joshuq
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Would 100% come back here again, the staff was very friendly
Carlos
icon-Family
Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Just to far to Downtown
Wendy
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6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

People who work there are very nice : ) Limited snack choices in the convenience store, bring your own drinks if you don't like beer or liquids.
Britnee
icon-with Partner
with Partner
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This place is disgusting and run down. $200+ USD per night for what? A closet sized room that’s hot and stuffy, has no available plug ins so you have to decide whether to charge your phone, use the $5 Walmart fan they provide, watch tv, or use the fridge. You don’t dare try to do all at once. We had to fix the shower head as it’s crusted and falling off. The whole place wreaks of cigarettes. It’s on top of a Mexican night club so the whole building is loud and shaking all night. This is a dollar store version of a hotel. BEWARE booking as you have to pay a massive upgrade fee if you don’t want to share bathroom with the entire building.
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Warwick
icon-with Partner
with Partner
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

It was a pub, Friday night karaoke went until 0200.
Number of reviews per page
20
40

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