R***h
Staycation
8.3
/10
Reviewed 2 week(s) ago
I chose Lexis Hotel for a weekend getaway and recently stayed in a Premium Tower room on Level 11. Unfortunately, this visit was not as pleasant 😞
It appeared that the room may not have been used for some time. The bed linens did not seem fresh, and I experienced an allergic reaction on my face after sleeping. There was also an unpleasant odor coming from the bathroom, which suggested that the room had not been properly aired or prepared before our arrival.
To make matters worse, a large cockroach appeared in the room during the night. As a result, we were uncomfortable and had to request a room change.
That said, I would like to commend the hotel staff for being friendly, courteous, and responsive throughout our stay. They handled our room change professionally and did their best to assist us.
I hope the hotel will pay closer attention to room preparation, cleanliness, and pest control to ensure a better experience for future guests 😉
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Accommodation's Reply
30 Jul 2026
Dear Sirs,
Thank you for taking the time to share your feedback. We apologies for the inconveniences you encountered, we have taken note of your comments and will work diligently to address the issues you mentioned. It is our priority to provide a comfortable and enjoyable experience, and we regret not meeting your expectations. We do hope to welcome you back to have a new opportunity to exceed your expectations.
Warm regards,
The Management


