The guy and lady in the reception were very helpful, warm and polite. I booked an additional 30-minute foot reflex for my mom and aunt through Traveloka app when we got there. The booking was not yet visible in their system but they let us proceed upon showing the receipt from Traveloka and said it'll be in their system in 30 minutes so I can just go back to them after my massage. The masseur and masseuse were from Vietnam were all good. My mom specifically praised the one assigned to her. The one assigned to me worked really but good and all my pains were gone. Will definitely go back here again when I visit KL.