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Air New Zealand: An Introduction

Air New Zealand is a national airline of New Zealand. Established in 1940, today Air New Zealand operates scheduled passenger flights to 21 domestic and 31 international destinations in 19 countries around Pacific Rim and the United Kingdom. Its hubs are located at Auckland Airport, Wellington International Airport, and Christchurch International Airport. Air New Zealand has also been a member of Star Alliance since 1999.


Air New Zealand Booking & E-ticket

Search and book your Air New Zealand flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Air New Zealand ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Air New Zealand e-ticket in My Booking or in your email

How to Pay

Payment for your Air New Zealand ticket can be made via credit card, internet banking, and Cash at Counter. For complete information about payment methods, please visit How to Pay.

Air New Zealand E-ticket

Air New Zealand e-ticket is an eligible proof for booking an Air New Zealand flight. Show your e-ticket during check-in at the Air New Zealand counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Air New Zealand Rating

based on 447 reviews

Service standard: MediumService

Air New Zealand Seat Class

Economy Class

Each Economy Class seat is equipped with an in-flight entertainment system. Passengers can enjoy a range of audio and video including the most recent blockbuster movies, TV shows, and dedicated kids channels. Not to mention that the seat features an ergonomic design with generous personal space. However, if the passenger wants more room in the Economy Class, they can upgrade their seat to Economy SkycouchTM. The seats are the same as an Economy seat, except the passenger has an additional footrest that holds to form a couch. Each person can choose of they want their footrest up or down. These adjust to 60 and 90 degrees.

In-flight Meal

For a long haul flight, the Economy Class passengers get to enjoy a dining experience full of super fresh ingredients and flavors. When it is time for dinner, passengers will be served with kumara and pumpkin salad with honey mustard dressing as an entree. The main meal comes in two menus, which are masala chicken curry with cumin basmati rice or tomato paprika beef with herb mash and peas. There is also a Kapiti ice cream as a dessert.

Premium Economy Class

Air New Zealand has customized a luxury leather seat with generous armrest, a leg rest, and foot support. Each seat has a 41-inch pitch, 9-inch recline, and width of 19.3-inch with a 5-inch wide armrest. During the flight, passengers can enjoy over 1,700 hours of content from the in-flight entertainment system, which also has a USB and iPod connections. Passengers will also get an amenity kit, which includes New Zealand made Antipodes skincare pawpaw and avocado lip balm, socks, eyeshades, toothbrush kit, earplugs, and a pen.

In-flight Meal

The Premium Economy Class service offers a complimentary meal and drinks. Using fresh and high-quality ingredients, the Premium Economy menu varies from chicken, salmon, lamb, to chocolate and rosewater pannacotta as the dessert. In addition to that, Air New Zealand also offers a wide selection of premium New Zealand wines to complement each meal, selected by top wine consultants.

Business Class

In the Business Class cabin, the luxurious 22-inch wide leather armchair can be reclined to a fully lie-flat bed, complete with a thicker mattress, fluffy duvet, and two full-size pillows. With an individual screen, each passenger can take control of on-demand entertainment and enjoy a wide range of audio and video using a pair of active noise cancellation headsets to ensure crystal clear sound. As the Business Class passengers, they also can enjoy exclusive services such as premium check-in, lounge access, onboard amenity kit, premium headphones, complimentary bottled water, personalized in-flight service, and priority baggage upon arrival.

In-flight Meal

Air New Zealand has teamed up with professional chefs to serve the best in-flight meal service for its Business Class passengers. The in-flight meal is served at the time of dinner and breakfast, with a menu that ranges from bakery, salmon, lamb, chicken, cereal, to dessert. Each passenger can even choose a wake-up drink between mango, pineapple, and coconut smoothie. They also can order up a range of snacks throughout the flight directly from the entertainment screen.

Air New Zealand Privilege Programs

Airpoints

Air New Zealand has a loyalty program called Airpoints. The members of Airpoints get to earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airlines and Star Alliance flights. In addition to that, members can also earn Airpoints Dollars with hotel stay, rental car, and duty-free shopping partners. Accumulated Airpoints Dollars can be used to buy any seat for sale on Air New Zealand’s website and many of the Star Alliance partners. Members can also use the Airpoints Dollars for car rental or hotel accommodation. The Airpoints program comes in three membership tier levels, which are Silver, Gold, and Elite.

Airport Lounge

When traveling on an Air New Zealand flight, passengers can use Air New Zealand lounges in New Zealand and five destinations worldwide. The airline offers four kinds of airport lounges, which are domestic lounges, regional lounges, international lounges, and partner lounges. All lounges are equipped with WiFi, business desk, TV, newspaper, magazines, toilets, showers, as well as buffet meals, light refreshments, and bar. However, the access to Air New Zealand airport lounge and partner lounges is only available for members of Airpoints Gold, Elite, Elite Partner, or Koru program.

Air New Zealand Fleet

Boeing 777-200
Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 3-4-3 (Economy)
  • 2-4-2 (Premium Economy)
  • 1-2-1 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 42 inches (Premium Economy)
  • 79.5 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing 777-300
Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 3-4-3 (Economy)
  • 2-2-2 (Premium Economy)
  • 1-2-1 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 42 inches (Premium Economy)
  • 79 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing 787-9
Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 3-3-3 (Economy)
  • 2-2-2 (Premium Economy)
  • 1-1-1 (Business)

Seat pitch:

  • 30 inches (Economy)
  • 41 inches (Premium Economy)
  • 79 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Air New Zealand In-flight Crew

Air New Zealand Flight Attendant Uniform

Air New Zealand has teamed up with a New Zealand fashion designer Trelise Cooper to create uniforms for its flight attendants. Featuring a blouse with a mix of pink and black colors, the uniform for Air New Zealand’s flight attendants is described as contemporary and has a greater expression of femininity. Meanwhile, the male flight attendants wear stylish black trouser suits, with colored ties and scarves adding the splash of color. The pink color scheme appears to have been chosen to match the color scheme of the new aircraft.


Air New Zealand Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

Domestic

Economy Class

Max. 7 kg (Dimension: max. 118 cm)

Max. 23 kg (Dimension: max. 158 cm)

Premium Economy Class

2 pcs (max. 7 kg/pc) (Dimension: max. 118 cm)

2 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)

Business Class

International

Economy Class

Max. 7 kg (Dimension: max. 118 cm)

Max. 23 kg (Dimension: max. 158 cm)

Premium Economy Class

2 pcs (max. 7 kg/pc) (Dimension: max. 118 cm)

2 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)

Business Class

3 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)

Air New Zealand Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • An infant under the age of two years old travels for free on domestic flights within New Zealand and pays 10% of the adult fare on international flights.
  • The infant is not allocated a seat and must be held by an accompanying adult who is 15 years or older.
  • Only one infant per adult is allowed to be held.
  • A second infant can travel in a seat, paying the fare a child would pay on that flight, if the passenger provides an approved car seat.
  • Infants and children can take a stroller and or car seat for no extra charge in addition to any other allowances, even if their fare does not include checked baggage.
  • Passengers are welcome to bring their own baby food and feeding equipment on board.
Child Passenger Policy
  • When checking in at the airport, the child traveling alone (Unaccompanied Minors – UM) will be given a special wristband.
  • When the UM reach certain stages if the journey and the airband are scanned by staff, text message updates will be sent to up to five nominated contacts.
  • Text messages are sent at the following stages:
    • On check-in at the airport to confirm registration.
    • When boarding the plane.
    • When their flight has landed and they are handed over to ground staff.
    • When they are picked up by the designated pick up person.
  • If not traveling with an adult 15 years or over, children 5 to 11 years can travel alone.
Pregnant Passenger Policy
  • A medical clearance from Air New Zealand is required if the passenger has:
    • A complicated pregnancy
    • A multiple pregnancies
    • A history of premature labor
    • Begun the early stages of labor
  • For multiple pregnancies: pregnant passengers are permitted to travel with Air New Zealand up to the end of the 31st week.
  • For a single baby with an uncomplicated pregnancy:
    • Flights over five hours: up to the end of the 35th week
    • Flights under five hours: up to the end of the 37th week
  • If the passenger’s pregnancy is over the 28th week, they are required to carry a letter from the doctor stating that the passenger is fit for travel, confirming the pregnancy dates and that there are no complications.
Disabled Passenger Policy
  • Passengers with disabilities are required to inform about their conditions to Air New Zealand at the time of booking.
  • Air New Zealand’s airport staff is available to escort the passengers through the airport environment and will assist with the boarding process when required.
  • Once onboard, the cabin crew will provide the passenger with a safety briefing and required assist you with becoming familiar towards the onboard facilities and the services offered.
  • Air New Zealand’s crew cannot help assisting passengers with eating, administering medication, or toileting during the flight. If the passenger needs such assistance, they will need to travel with someone 16 years or older capable of assisting them with these needs.
  • If the passenger uses a wheelchair, they can check their wheelchair in and will be provided with an airport wheelchair and assisted by staff to get to the aircraft seat.
  • The passenger may choose to remain in their own wheelchair until they reach the door of the aircraft. The wheelchair will be tagged at check-in and taken to the baggage hold from the aircraft door.
  • If the passenger is traveling with a service dog, only certified service dogs are permitted in the cabins of Air New Zealand aircraft.
  • The dog must wear an identification tag with the owner’s name, address, and telephone number.

Air New Zealand Check-in Policy

Air New Zealand Check-in Time

Please find the check-in time for all Air New Zealand flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

1 hour before departure

30 minutes before departure

International

2 hours 30 minutes before departure

1 hour 30 minutes before departure

Air New Zealand Online Check-in

Online check-in is also available for Air New Zealand flights. Please follow the steps below.

  1. Go to Air New Zealand web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Air New Zealand Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Air New Zealand Refund Policy for a complete information on refund.

Air New Zealand Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Air New Zealand Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Air New Zealand directly to reschedule.


 

Air New Zealand Destinations

Australia
Hong Kong
Myanmar
Singapore
Taiwan
Saudi Arabia
Bangladesh
Nepal
Sri Lanka

About Air New Zealand

Air New Zealand (IATA code: NZ) is known as the national airline of New Zealand. The airline operates flight out of its three main hubs at Auckland Airport, Wellington International Airport, and Christchurch International Airport. Using a fleet of Airbus A320, Boeing 777, and Boeing 787 aircraft, Air New Zealand operates schedules passenger flight to 21 domestic and 32 international destinations in 19 countries, with its route network focuses on Australasia and the South Pacific. Since it was established in 1940, Air New Zealand has received numerous international awards. Some of them are World’s Best Premium Economy Class from Skytrax in 2016, Airline of the Year from AirlineRatings.com in 2015 and 2016, and Australasia’s Leading Airline from World Travel Awards in 2015. In operating its flight service, Air New Zealand offers three different flight classes, which include Economy Class, Premium Economy Class, and Business Class. Each class is equipped with sophisticated in-flight entertainment system with a wide range selection of movies, TV shows, audios, and games. All seats feature an ergonomic design with generous personal space. However, if the passenger wants more room in the Economy Class, they can upgrade their seat to Economy SkycouchTM. The seats are the same as an Economy seat, except the passenger has an additional footrest that holds to form a couch. Each person can choose of they want their footrest up or down. These adjust to 60 and 90 degrees. Meanwhile, both Premium Economy and Business Class passengers get to enjoy their flight on a luxury leather seat with generous armrest, a leg rest, and foot support. They will also get an amenity kit, which includes New Zealand made Antipodes skincare pawpaw and avocado lip balm, socks, eyeshades, toothbrush kit, earplugs, and a pen. Not to mention the complimentary in-flight meal service that varies from entrée to dessert. Air New Zealand has even teamed up with top wine consultants to offer a wide selection of premium New Zealand wines to complement each meal. Each of Air New Zealand fare includes a checked-baggage allowance. The maximum weight of any checked-in bag include in passenger’s fare is 23 kg. But, if the passengers pay for an excess baggage charge at the airport, they can extend it to 32 kg as long as there is still space on aircraft. In addition to that, passengers can also carry a cabin baggage up to 118 cm and 7 kg (Economy Class) or 14 kg (Premium Economy and Business Class). Passengers are also required to online check-in at the airport, which opens 24 hours before the flight and will be closed 30 minutes (domestic routes) and 90 minutes (international routes) before the departure. When checking-in do not forget to present the Airpoints membership card. Airpoints is an Air New Zealand’s frequent flyer program. The members of Airpoints get to earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airlines and Star Alliance flights. Accumulated Airpoints Dollars can be used to buy any seat for sale on Air New Zealand’s website and many of the Star Alliance partners. Members can also use the Airpoints Dollars for car rental or hotel accommodation. Airpoints program comes in three membership tier levels, which are Silver, Gold, and Elite.

Air New Zealand History

The journey of Air New Zealand began on April 19th, 1940, when its forerunner airline, Tasman Empire Airways Limited (TEAL) was incorporated. On October 1953, TEAL became jointly owned by the New Zealand and Australian governments. Eight years later, the New Zealand government assumed full ownership. In addition to TEAL operating international services, the New Zealand government also established NZ National Airways Corporation (NAC) in 1947. A few years later, precisely on April 1965, TEAL was renamed Air New Zealand Limited. The airline continued operating solely international service. Thirteen years after TEAL was renamed Air New Zealand, Air New Zealand and NAC merged on April 1978, forming the first new Zealand carrier to offer both domestic and international services. During the 1980s and 1990s, Air New Zealand continued to expand its international network, particularly to Asian cities like Taipei, Nagoya, Osaka, and Fukuoka. The airline also listed its shares on the New Zealand Stock Exchange as “A” shares (could only be held by New Zealand nationals) on October 1989 and “B” shares (no restriction on nationality of ownership) on December 1991. In 1999, Air New Zealand officially became a full member of the world’s largest global airline network, Star Alliance. This allows Air New Zealand to expand its route network and provide valuable network and loyalty benefits to customers, along with other airline members including Air Canada, ANA, Asiana Airlines, Austrian Airlines, LOT Polish Airlines, Lufthansa, Singapore Airlines, SAS, South African Airways, Spanair, SWISS, TAP Portugal, Thai Airways, United Airlines, US Airways, and Varig. Air New Zealand has also experienced some changes. In July 2002, the airline began a fleet renewal program and confirmed an order for 14 new Airbus A320s, replacing Boeing 767-200 and Boeing 737-300 aircraft. Two years later, it was announced that Air New Zealand did an upgrade to the turboprop fleet, with an agreement to acquire 17 new Bombardier 50 seat Q300 turboprop aircraft, and options to purchase a further 10 Q300 and 13 Q400 aircraft. This new aircraft would replace the fleet of 17 Saab 340A aircraft. Besides the fleet renewal program, Air New Zealand also remodeled its business to offer competitively lower fares, simplified booking rules, a focus on internet sales and ease of booking, additional seat availability, and improved loyalty benefits for frequent flyers. Air New Zealand also became the first airline to introduce everyday, low-cost travel across the Tasman. There are other new international routes launched by this airline, too. On June 2004, for instance, direct services between Auckland and San Francisco were launched, with services from Wellington to Fiji and Christchurch to the Cook Islands beginning in late 2004, as well as direct services between Auckland and Shanghai in 2006. Today, Air New Zealand operates schedules passenger flight to 21 domestic and 32 international destinations in 19 countries, with its route network focuses on Australasia and the South Pacific.

Contact Air New Zealand

+03 27155020

Air New Zealand Office

Air New Zealand
Office Suite 19-10-1, Level 10, UOA Centre No. 19 Jalan Pinang, Kuala Lumpur, 50450

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