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airline rating:
4.5 5 based on 37 reviews

Standard Service: Medium Service

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Profile

Aviastar (MV/VIT) is an Indonesian airline operating under PT. Aviastar Mandiri. Initiated by experienced pilots and engineers in Indonesia’s aviation industry, it has obtained the AOC (Air Operator Certificate) in 2003.

The airline's main operation base is at Soekarno-Hatta International Airport in Jakarta, with additional bases at Ngurah Rai International Airport in Bali, Sultan Hasanuddin International Airport in Makassar, Tjilik Riwut Airport in Palangkaraya, Sultan Aji Muhammad Sulaiman International Airport in Balikpapan, and Nabire Airport in Nabire.

Serving 36 domestic routes throughout Indonesia, Aviastar regularly flies to these several hub cities, such as Balikpapan-Samarinda, Jakarta-Ketapang, Makassar-Selayar-Bima, Samarinda-Tana Toraja and Palangkaraya-Tumbang Samba.

Aviastar mainly focuses to serve air transportation needs in remote and undeveloped areas in Indonesia, especially Kalimantan and Papua, but still with a reasonable fare. Beside commercial flights, it also provides services to corporate and retail sectors (mining, plantation, forestry, tourism, and local governments).

It has two types of fleet, namely De Havilland DHC-6-300 Twin Otter with capacity of 19 passengers and BAe 146-200 with capacity of around 112 passengers.

This airline provides free snacks and free baggage allowance up to 15 kg to all passengers of flight using BAe 146-200.

Fleet Aviastar

$airlineData.getName() de Havilland DHC-6 Twin OtterDe Havilland DHC-6 Twin Otter
6 planes
$airlineData.getName() British Aerospace BAe-146-200British Aerospace BAe-146-200
3 planes

Aviastar Mandiri Destinations

Java
Borneo

Changes/Cancellation/Refund for Aviastar Mandiri

Refund Procedure

For more information, please refer to Refund Terms and Procedure FAQ page.

Name Change

Only available through Aviastar Call-Center: +62-21-8626789

Reschedule

  • Through Traveloka Easy Reschedule
    • Rescheduling must be done at the latest 30 hours before departure
    • Reschedule Fee is IDR 15,000 per pax per segment
    • Airline Fees will depend on the airline policy
    • Not sure where to start? Visit this complete guide to Easy Reschedule
  • Through Aviastar
    • Rescheduling must be done at the latest 48 hours before departure time via Aviastar Call Center +62-21-8626789
    • Promo ticket is subject to reschedule fee per pax per segment and fare difference
    • Ticket class V, T, Z, S and F are non-changeable

Refund

  • More than 24 hours before departure time, cancellation is subject to Aviastar administration fee of IDR 50,000 per ticket
  • Between 24 hours until departure time, cancellation is subject to Aviastar administration fee IDR 50,000 per ticket and cancellation fee 75% of basic fare
  • Ticket class V, T, Z, S and F are non-refundable
  • Ticket for infant is non-refundable

No Show

No Show means the passenger of confirmed flight fails to show up/get on board, also has not made cancellation by the time check-in counters are closed.

Ticket will be considered used and not valid anymore for a No Show after check-in.

Others

Aviastar has the right to change or cancel any flight if necessary for safety, commercial, and technical reasons. Aviastar will give full effort to provide flight substitution as soon as possible. This matter will be announced to all passengers through public announcement at the airport or by phone, directly communicated by Aviastar.

100% Refund is only available in the case that the flight is cancelled by airline.

History

Aviastar was founded in 12 June 2000 by a pilot named Sugeng Triyono, together with his four colleagues. Initially, Aviastar was a helicopter rental company.

In 2003, Aviastar, owned by PT. Aviastar Mandiri, obtained an AOC (Air Operator's Certificate) 121 as a commercial flight operating scheduled services. In its early period, Aviastar flew two planes of De Havilland Canada DHC-6-300 Twin Otter.

In 2009, it launched flight route to Nusa Tenggara using Fokker F50, which then added with BAe-146 to serve popular destinations from Bali, such as Labuan Bajo and Kupang. In 2012, Aviastar Mandiri using the BAe-146 became the first airline that served routes from Jakarta to Muara Bungo, Jambi and Silampari, Lubuk Linggau, and South Sumatera.

By the end of 2014, Aviastar has owned five units of DHC-6-300 and two units of BAe 146-200 to serve both commercial and chartered flights in Indonesia.

Infants, Children, and Pregnant Women Policies

  • Children under 12 years of age must be travelling with an adult above 18 years of age on board.
  • Baby stroller, manual wheelchair, walker or other mobility tools are allowed in checked baggage. There is no designated infant baggage.
  • Baby stroller is not allowed in cabin.
  • Infant is allowed on board and must be seated on an adult's lap. Maximum 1 infant for 1 adult.
  • Infant from 9 days-23 months on the travel date is subject to a special fare applied.
  • Infant below 8 days may be accepted to travel with following requirements: bring an official medical letter from doctor and Letter of Responsibility signed by both parents.
  • Pregnant woman under 27 weeks of pregnancy must report during check-in and sign a Letter of Responsibility.
  • Pregnant woman between 28-34 weeks of pregnancy must carry a medical letter from doctor and sign a Letter of Responsibility.
  • Pregnant woman above 35 weeks of pregnancy is not accepted to travel.

Flight Attendant Uniform

Seragam Pramugari Aviastar

Aviastar flight attendants are dressed in orange blouse paired with a long batik skirt. Not only looking elegant in appearance, but it is also designed for crew's flexibility and easiness to move.

In-Flight Meal

The airline provides free snacks for all passengers of flight using BAe 146-200.

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Head Office

PT. Aviastar Mandiri Komplek Puri Sentra Niaga
Jl. Wiraloka Blok B No. 29
Kalimalang, Jakarta 13620

How to Book Online Aviastar Mandiri

To book Aviastar Mandiri ticket online, do as follows:
  1. Select route in the search box (see How to Use).
  2. Fill in passenger's requested information.
  3. Select Payment Method.
  4. Finish transaction and Aviastar e-ticket will be sent to your email.

E-ticket

Aviastar e-ticket is the eligible proof for Aviastar flight. After receiving the e-ticket in your email, simply print it out and show it during check-in. If you have not received your e-ticket after completing the online booking transaction, please proceed to Retrieve Booking here.
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