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China Eastern Airlines: An Introduction

China Eastern Airlines is known as an airline headquartered in Shanghai, China, as well as a member of the SkyTeam Alliance. The airline currently operates a fleet of over 600 aircrafts, with average age less than 5.5 years, being one of the youngest fleets in major airlines in the world. Covering 1,052 destinations in 177 countries, China Eastern Airlines offers flights in Economy Class, Business Class, as well as First Class.


China Eastern Airlines Booking & E-ticket

Search and book your China Eastern Airlines flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your China Eastern Airlines ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your China Eastern Airlines e-ticket in My Booking or in your email

How to Pay

Payment for your China Eastern Airlines ticket can be made via credit card, internet banking, and Cash at Counter. For complete information about payment methods, please visit How to Pay.

China Eastern Airlines E-ticket

China Eastern Airlines e-ticket is an eligible proof for booking an China Eastern Airlines flight. Show your e-ticket during check-in at the China Eastern Airlines counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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China Eastern Airlines Rating

based on 497 reviews

Service standard: Full Service

China Eastern Airlines Seat Class

Economy Class

With comfortable seats and spacious legroom, China Eastern Airlines offers the best Economy Class experience to all of its passengers. To experience more comfort during the flight, passengers can also recline their seat to a certain degree. Each seat is equipped with an armrest and a table with a drink holder. China Eastern Airlines also provides an internet connection for passengers who need to get some work done or just want to get in touch with the outside world.

In-flight Meal

Depends on the destination, China Eastern Airlines offers various in-flight meal menus. But the Economy Class passengers get to choose between pork with noodles or seafood rice. Both menus are served with a bread roll and butter, mustard silk, a meat potato salad, cookies, and water. As a dessert, China Eastern Airlines also serves melon. In addition to that, the meal comes with a wet tissue as a wipe.

Business Class

Each Business Class seat in China Eastern Airlines is equipped with a personal screen. Below that was the ottoman with generous space. There are also seat controls located at the bottom left of the seat. Above that were the entertainment controls, reading light, headphone jack, and USB ports. The Business Class passengers will received an amenity kit and slippers for more comfort during the flight. The amenity kit consists of earplugs, a dental kit, and cream plus lip balm from Clarins.

In-flight Meal

While waiting for the boarding, China Eastern Airlines’ cabin crew will pass the in-flight meal menu to the passengers. The menu varies from Chinese to Western cuisines, such as Prawn Wonton Noodle Soup and Lobster with Ginger & Onion Sauce. Each entrée menu comes with an appetizer, bread, seasonal fruits, and dessert. China Eastern Airlines also provides a wide range of great wines.

First Class

The First Class cabin is very spacious and only consists of six closeted suites. As the passengers arrive at their seat, they will be welcomed with a special note and two menus, one for meals and one for beverages. First Class passengers will get a set of pajamas, slippers, and an amenity kit by Salvatore Ferragamo. The amenity kit consists of a face cream, lip balm, cologne, dental kit, eye mask, comb, and earplugs. Passengers can also store their stuff in the ottoman available at each seat. There’s also an IFE remote controller for when the passengers want to change their seat setting.

In-flight Meal

During boarding, the front baggage storage area offers a selection of drinks. For the main menu, passengers get to choose between Chinese Style and Western Style. Each style will be served with an appetizer, salad, soup, and entrée. There are also canapé menus such as Salmon Roe with Chopped Egg Tart and Parma Ham & Scallop Skewer. Not to mention the dessert options, ranging from cakes to ice cream.

China Eastern Airlines Privilege Programs

Eastern Miles

China Eastern Airlines offers a frequent flyer program called Eastern Miles. Members can earn Eastern Miles points through taking China Eastern Airlines flights or partner airline flights, staying at partner hotels, consuming via partner credit card, renting car, and so on. All accumulated points can be redeemed for free flight ticket, cabin class upgrade, extra baggage allowance, beneficial gifts, and other invaluable rewarding. The VIP membership of Eastern Miles program can be divided into two tiers, which are Golden Card membership and Silver Card membership. The more frequent the flight times are, the higher the tier will be.

Airport Lounge

If the China Eastern Airlines passengers depart from the Shanghai Pudong International Airport, they can enjoy an airport lounge facility called First Class Lounge No. 77. There are a lot of varieties of seating areas, from couches to chairs with a table to work on. The lounge provides a decent range of food options, such as hot dishes, salads, dim sum, pastries, fruits, and sandwiches. Not to mention the Wi-Fi connection for passengers who want to squeeze in some work. However, the access to the First Class Lounge No. 77 is only available for the Business Class passengers of China Eastern Airlines and the members of SkyTeam’s frequent flyer program.

China Eastern Airlines Fleet

Airbus A330-300
Seat class:

  • Economy
  • Business

Seat layout:

  • 2-4-2 (Economy)
  • 2-2-2 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 58 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing B737-800
Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3 (Economy)
  • 2-2 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 36 inches (Business)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing B777-300ER
Seat class:

  • Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Economy)
  • 1-2-1 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 32 inches (Economy)
  • 75 inches (Business)
  • 79 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

China Eastern Airlines In-flight Crew

China Eastern Airlines Flight Attendant Uniform

Featuring an elegant dark blue blazer and skirt, with a white shirt underneath, the flight attendant’s uniform of China Eastern Airlines is designed to inherit and develop the stylish side of the airline. The uniform perfectly blends the oriental and international styles, as well as fashion and comfort. It features a scarf with a red and blue pattern that represents the airline’s brand image and identity. Overall, the flight attendant uniform is indeed quite simple, yet still looks very elegant, stylish, comfortable, and versatile.


China Eastern Airlines Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

International

Economy Class

Max. 10 kg (Dimension: 20 x 40 x 55 cm)

2 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)

Business Class

2 pcs (max. 32 kg/pc) (Dimension: max. 158 cm)

First Class

All flights to America

Economy Class

2 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)

Business Class

2 pcs (max. 32 kg/pc) (Dimension: max. 158 cm)

First Class

3 pcs (max. 32 kg/pc) (Dimension: max. 158 cm)

China Eastern Airlines Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Passengers younger than two years old are categorized as infants and must be carried by adult passengers over 18 years old.
  • Infants below 14 days old are not accepted onboard. Disease Diagnosis Certificates must be shown for premature infants older than 14 days old.
  • Each adult passenger can carry a maximum of two infants.
  • Infants cannot occupy a seat alone. When two infants travel together, the extra infant can purchase a ticket at child price and occupy one seat alone.
  • Cradles are suggested for the carriage of infants. For infants older than 6 months, they can use car safety seats.
  • China Eastern Airlines provides a limited number of cradles based on the airplane type.
  • Passengers can also bring and use their own cradles, but tickets must be purchased for the occupation of seats.
  • Infants traveling without a seat are not allowed baggage allowance. Infants occupying a seat will receive standard baggage allowance.
Child Passenger Policy (2-12 Years Old)
  • China Eastern Airlines provides special services to unaccompanied child (fully accompanied and attended to) during boarding, flight, and disembarking.
  • Accepted age range: children between five to 12 years old and juvenile between 12-15 years old.
  • Unaccompanied child flying internationally with China Eastern Airlines must buy adult fare tickets in accordance with International Flight Conditions.
  • Transportation of unaccompanied child requires affirmation of a receiving party upon arrival.
  • The guardian of unaccompanied child must submit an application to the ticket offices of China Eastern Airlines at least a week before the flight departure.
  • The guardian of unaccompanied child shall handle the check-in process and is required to stay at the airport until the flight has departed.
  • The guardian is requested to sign his/her own name in the unaccompanied child Requested for Carriage-handling Advice form.
Pregnant Passenger Policy
  • Pregnant passengers must provide the medical records stating their pregnancy period before taking flights with China Eastern Airlines.
  • China Eastern Airlines will accept passengers with pregnancies up to 36 weeks.
  • 32-36 weeks pregnancy: pregnant women are required to provide the Certificate of Diagnosis within 72 hours before the departure and confirm the expected date of delivery.
  • China Eastern Airlines refuses to carry passengers who have been pregnant for more than 36 weeks, have premature symptoms, or have just delivered within seven days.
Disabled Passenger Policy
  • If the passengers have special needs or disabilities, they must contact China Eastern Airlines’ local reservation office at least 72 hours before the departure so that the special arrangements can be made.
  • If the passenger needs in-flight assistance with eating, medical assistance, and other personal bodily functions, he/she is suggested to travel with an escort, as China Eastern Airlines crew cannot assist them in those areas.
  • If the passengers need a wheelchair, China Eastern Airlines is happy to provide it to them, but please contact the local reservation office at least 72 hours before the departure.
  • China Eastern Airlines wheelchair service is provided with an attendant at no additional charge to the passengers.
  • Passengers who are blind or visually impaired may bring a cane or other assistive/supportive device with them onboard.
  • Oxygen for therapeutic of medical purposes is available on China Eastern Airlines flights in cylinders provided by the airline.
  • For safety reasons, China Eastern Airlines may require a passenger to travel with an escort or attendant if the passenger:
    • will travel in a stretcher or incubator or require medical attention during the flight;
    • is unable to comprehend or respond properly to safety instructions due to a mental disability;
    • has a severe mobility impairment that the passenger is unable to assist in their own evacuation of the aircraft;
    • has severe hearing and vision impairments and cannot establish a communication with airline employees.

China Eastern Airlines Check-in Policy

China Eastern Airlines Check-in Time

Please find the check-in time for all China Eastern Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All routes

2 hours 30 minutes before departure

45 minutes before departure

China Eastern Airlines Online Check-in

Online check-in is also available for China Eastern Airlines flights. Please follow the steps below.

  1. Go to China Eastern Airlines web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

China Eastern Airlines Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit China Eastern Airlines Refund Policy for a complete information on refund.

China Eastern Airlines Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to China Eastern Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact China Eastern Airlines directly to reschedule.


 

China Eastern Airlines Destinations

Australia
Hong Kong
Myanmar
Singapore
Taiwan
Saudi Arabia
Bangladesh
Nepal
Sri Lanka

About China Eastern Airlines

China Eastern Airlines (IATA code: MU) was founded in 1988, with a headquarter in Shanghai, China, and its main hubs located at Shanghai Pudong International Airport and Shanghai Hongqiao International Airport. Currently, it operates a fleet of over 600 aircrafts, with average age less than 5.5 years. That makes China Eastern Airlines become one of the youngest fleets in major airlines in the world. As a member of the SkyTeam Alliance, China Eastern Airlines serves over 100 million passengers globally and ranks 7th in the world. Through an air network, China Eastern Airlines now reaches 1,052 destinations in 177 countries. There are three different cabin classes offered by China Eastern Airlines, which include the Economy Class, Business Class, and First Class. All of cabin classes provide comfortable seats with spacious legroom, but the ones in the Business Class can be reclined to an angled-flat seat and the ones in First Class come in a form of a suite. Passengers in all classes will receive an in-flight meal service, which menu varies from Chinese to international cuisines. Each entrée menu comes with appetizer, bread, seasonal fruits, and dessert. They also get to enjoy an in-flight entertainment system throughout the journey. In addition to that, all China Eastern Airlines passengers will also get a free baggage allowance. The Economy Class passengers are allowed a 23 kg baggage allowance, while the Business Class and First Class passengers are entitled to a 32 kg baggage allowance. All pieces of baggage must not exceed the dimension of 158 cm. All checked baggage must be dropped at the time of check-in. Passengers may check-in for their flight from 150 minutes to 45 minutes before the flight departure. Passengers from all classes are also permitted to bring one piece of cabin baggage with the maximum dimensions of 55x40x20 cm and maximum weight of 5 kg. When checking-in, passengers who are a member of Eastern Miles or SkyTeam Frequent Flyer Program may present their membership card so that their miles will be credited to their account automatically. All accumulated points can be redeemed for free flight ticket, cabin class upgrade, extra baggage allowance, beneficial gifts, and other invaluable rewarding. In addition to that, the SkyTeam members can also enjoy a wide range of benefits, such as earning and redeeming of Frequent Flyer Miles across the global network, elite recognition, priority passenger service, and access to more than 420 airport lounges worldwide. If the China Eastern Airlines passengers depart from the Shanghai Pudong International Airport, they can enjoy an airport lounge facility called First Class Lounge No. 77. There are a lot of varieties of seating areas, from couches to chairs with a table to work on. The lounge provides a decent range of food options, such as hot dishes, salads, dim sum, pastries, fruits, and sandwiches. Not to mention the Wi-Fi connection for passengers who want to squeeze in some work. However, the access to the First Class Lounge No. 77 is only available for the Business Class passengers of China Eastern Airlines and the members of SkyTeam’s frequent flyer program.

China Eastern Airlines History

Established in 1988, China Eastern Airlines Corporation Limited (CEA) is among China’s three major air transportation groups. In 1997, China Eastern Airlines took over China General Aviation and also became first Chinese airline to offer shares on the international market. The airline was listed on New York, Hong Kong, and Shanghai stock markets, becoming the first airline listed on three markets together. Only a year after that, in a joint venture with COSCO, China Eastern Airlines founded China Cargo Airlines. China Yunnan Airlines and China Northwest Airlines merged into China Eastern Airlines in 2003. Regarding the China Eastern Airlines’ stake ownership, the Chinese government owns majority of it. In 2006, it was announced that there’s a possible sale of up to 20% of China Eastern Airlines stake to foreign investors, including Singapore Airlines, Emirates, and Japan Airlines. A year after that, after receiving approval from the State Council of China, Singapore Airlines and Temasek Holdings (holding company that owns 55% of Singapore Airlines) signed a final agreement to buy a combined 24% stake in China Eastern Airlines, with Singapore Airlines owns 15.73% and Temasek Holdings owns 8.27% stake in the airline. On June 2009, it was announced that China Eastern Airlines would merge with Shanghai Airlines. This particular decision was taken to reduce excess competition between the two Shanghai-based carriers while consolidating Shanghai’s status as an international aviation hub. The merger process took approximately nine months and finally completed on February 2010. Since then, China Eastern Airlines has officially become a wholly owned subsidiary of China Eastern Airlines. However, the operation between Shanghai Airlines and China Eastern Airlines remain separate. China Eastern Airlines continues its expansion strategy in 2012, when it was announced that the airline was planning to make a strategic alliance with the Qantas Group to set up Jetstar Hong Kong, a new low cost airline based at Hong Kong International Airport. The operation was going to be commenced in 2013. Both China Eastern Airlines and Qantas Group would hold 50% stake each, representing a total investment of US$198 million. Unfortunately, in 2015, the Hong Kong authority refused to issue operating license to Jetstar Hong Kong. China Eastern Airlines and Qantas announced that the investment had come to an end. In 2014, China Eastern Airlines experienced a 25% fall in earnings from their net profit of 2.38 billion Chinese Yuan in 2013. The reasons behind this fall turned out to be the tougher competition from low-cost airlines and a newly launched high-speed rail network. Still in the same year, China Eastern Airlines introduced a new logo and livery. By the end of 2014, China Eastern Airlines carried 83.08 million domestic and international passengers with an average load factor of 73%. For five years in a row, China Eastern Airlines was recognized as one of the 30 Most Valuable Chinese Brands by WPP. The airline was also honored with the Five-Star Flight Safety Award by the Civil Aviation Administration of China (CAAC). China Eastern Airlines has also been awarded by several agencies in titles of “Golden Ting Award”, "Golden Bauhinia Award”, Best Public Company”, “World Most Improved Airline”, “Most Popular Airlines in Asia”, etc.

Contact China Eastern Airlines

603-21611666

China Eastern Airlines Office

China Eastern Airlines
8TH floor Plaza Osk Jalan Ampang 50450 Kuala Lumpur Malaysia

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