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COVID-19 Travel Updates

Updated: Monday, 26th April 2021 • 19:00 • (GMT +7)

Important Things to Know

Due to the high volume of incoming requests we are currently facing, we hope you understand that our customer service agents may need more time than usual to respond to your queries.

  • For travels coming up within 7 days, your requests will be handled within 2 (two) days.
  • For travels coming up in more than 7 days, your requests will be responded within 3 days prior to your travel date. 

Should you need to contact our Customer Service, please send a message via My Inbox on your Traveloka App or desktop. Please note that Traveloka does not offer face-to-face customer service.

We can ensure you that we will respond to you as soon as we can, and we thank you for your understanding.

In the event where your departure date has passed but your refund request is still being processed, there is no need to contact us again.

Please note that your refund process requires up to 90 days or even more since Traveloka needs to maintain thorough coordination with airline partners.

Smart tips: Providing your Traveloka Booking ID (9-digit numbers) when contacting Customer Service helps us serve you much faster.

If you have received your refund in travel credits and would like to learn more about how to redeem them, as well as their terms and conditions, please visit https://www.traveloka.com/travel-credit-information