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High Flexibility Ticket

Your travel plan keeps changing? No problem. Fly in more flexible subclasses to enjoy reschedule with 0% penalty and low refund penalty.

How It Works

Questions & Answers

What is a High Flexibility Ticket?

High Flexibility Ticket is a more flexible subclass option, compared to regular tickets. It allows you to reschedule your flight with 0% penalty and refund with low penalty. Find out more about the benefits below.

0% Reschedule Penalty

Reschedule your flight easily before departure with 0% penalty (within a certain time limit). No more hassle, fly at your convenience. Learn more about rescheduling your High Flexibility Ticket here.

Low Refund Penalty

Your travel plan got canceled? We’ve got you covered. Get maximum refund when canceling your flight tickets, all with low penalty. Learn more about refunds for your High Flexibility Ticket here.

Extra Frequent Flyer Miles

Earn more miles by flying with High Flexibility Ticket. Not just more flexibility, you can also redeem your frequent flyer rewards faster.

How to book a High Flexibility Ticket?

Search your flight

Open Traveloka in your mobile app or browser. Start your search by filling in your flight details.

Choose High Flexibility

At the bottom of the search box, click More Options and check High Flexibility in the Ticket Flexibility option.

See High Flexibility flights

Find your high flexibility options under the High Flexibility tab in your search results. If you want to see the regular flight options, just click the Regular tab.

Book your High Flexibility ticket

Once you find the flight that best suit your needs, click Choose and continue with the booking process.

What is High Flexibility Ticket?

High Flexibility Ticket is a ticket that allows you to enjoy more flexible subclasses. It gives you the option to reschedule your flight with 0% penalty or refund it with low penalty.

What is the difference between a High Flexibility Ticket and a regular ticket?

A High Flexibility Ticket allows you to reschedule with 0% penalty (within a certain time limit as determined by the airline), refund with low penalty and get extra frequent flyer miles (currently for GarudaMiles members only).

Meanwhile, a regular ticket allows you to enjoy more affordable flights with varied reschedule and refund availability.

Do I need to register or log in to my Traveloka account to book a High Flexibility Ticket?

No, you don’t have to register or log in to your Traveloka account to book High Flexibility Ticket. All Traveloka users can book High Flexibility Ticket.

How can I book a High Flexibility Ticket?

You can book a High Flexibility Ticket by following these simple steps:

Open Traveloka in your mobile app or browser. Start your search by filling in your flight details.
At the bottom of the search box, click More Options and check High Flexibility in the Ticket Flexibility options.
Find your high flexibility options under the High Flexibility tab in your search results. If you want to see the regular flight options, just click the Regular tab.
Once you find the flight that best suit your needs, click Choose and continue with the booking process

Is High Flexibility Ticket available for all seat classes?

Unfortunately, High Flexibility Tickets are only available for Economy Class and Business Class.

Will Traveloka charge an additional fee when I reschedule my High Flexibility Ticket?

No, Traveloka will not charge any rescheduling fee for your High Flexibility Ticket. However, if no ticket with the same subclass is available for your new flight, you will be upgraded to a higher subclass. In such case, you will only need to pay the difference.

Please also note that the airline may charge an additional fee when you reschedule certain subclasses within a certain time limit. Each airline has different policies regarding fee for rescheduling flexible tickets.

Why can’t I find the High Flexibility Ticket option when I search for a flight?

In order to find the High Flexibility Ticket option, please make sure that:

Your country setting is Indonesia.
You are searching for an Indonesia domestic flight.
You are using Traveloka App version 2.21 or above, or Traveloka desktop.

Why didn’t I see any flight result after I clicked the High Flexibility Ticket option?

Currently High Flexibility Ticket is only available for Garuda Indonesia and Citilink flights. The route you are looking for may not be served by Garuda Indonesia and Citilink. Please select the Regular option for flights to your destination.

Can I combine a High Flexibility Ticket and a regular ticket in a roundtrip flight? Can I mix High Flexibility Ticket with regular ticket for round trip?

Of course! In fact, there are four possible ticket combinations to choose from:

Departure and return flights with High Flexibility Tickets
Departure flight with High Flexibility Ticket and return flight with regular ticket
Departure flight with regular ticket and return flight with High Flexibility Ticket
Departure and return flights with regular tickets

How do I reschedule my High Flexibility Ticket?

You can reschedule your High Flexibility Ticket through the Traveloka Easy Reschedule feature.

You can see the Easy Reschedule guide here.

What can I change when I reschedule my High Flexibility Ticket?

You can change your flight date and time, as well as reschedule partially (e.g. only for a specific passenger under the same booking ID or only for one leg of the trip).

If I have a roundtrip ticket with different subclasses (flexible and regular), is it possible to submit reschedule through Easy Reschedule?

Yes, you can reschedule through the Traveloka Easy Reschedule feature. However, different policies and reschedule fees will apply for each ticket.

To see the policy details, go to My Booking and tap Reschedule.

Can I submit a reschedule request after my flight departure date has passed?

Yes you can! You can submit a reschedule request even after the departure date has passed, as long as it is still within the ticket validity period. Different airlines have different ticket validity periods.

For your information, each airline also has different policies regarding fee for rescheduling flexible tickets. You might have to pay a fee, but be sure that the fee will still be cheaper than the fee imposed for rescheduling a regular ticket from the same airline.

You can see the policy details on your e-ticket by tapping Reschedule and then Read Policy.