Mantra Crown Towers Surfers Paradise

I read some more recent reviews before arrival and was second guessing my decision to book Mantra Crown Towers, however I enjoyed my short stay. Yes, this hotel is not new, but they have updated the facilities and room with paint, fixtures and furniture. I thought it was well maintained, especially the outdoor pool area. The staff were friendly and happy to assist. The rooms were very spacious and well equipped for my needs. My only negatives were: 1. I don't know what product the cleaners use in the shower, but I slipped over as I stepped in. The floor was slippery, as was the wall (realised that when I tried to reach out to stop the fall). Maybe the cleaner forgot to go back and wash down the product. 2. During our short stay I never noticed the cafe open. I didn't include breakfast with my package, so this didn't affect me.

I recommend this property.Would definitely stay again.Stayed for 2 weeks.Had grandchildren for a weekend and the pool was so popular.Cafe at the pool has breakfast and food at reasonable prices.Thai restaurant attached to building has really nice food Thank to the awesome staff for looking after us.

The staff were amazing and so accomodating. The room was spacious and clean. Facilities were awesome, we will definitely be back!

We were worried about the room condition after reading some of the reviews but found it to be perfect. A huge 1 bed apartment with 3 wonderful pools to choose from. Only downside was there was no bar or cafe (apparently someone is considering taking it over soon), but other than that would highly recommend - plenty of options close by.

I arrived at the hotel a few hours prior to check-in and was assisted by a nice young man, who helped me with my baggage storage, however when I returned a couple of hours later a young woman served me, I found her offhand and rather rude. When I entered my room I was very pleased with the atmosphere, with the sun streaming in and the layout of the place, however on closer inspection the room had not been cleaned properly as there were crumbs all over the floor, the dining table and the chairs, and hairs on the towel and in the bathroom sink. I did enjoy the proximity to everything and would happily stay there again, hopefully the young woman may have changed her negative attitude by then, as the young man and another young woman were lovely and the initial female receptionist let these two down. I would also hope that the room would be cleaner next time.

Location and staff were very helpful

Excellent apartment facilities with friendly cheerful staff. The on site restaurant was well worth four trips including one take away. Located mere metres from the Cypress Avenue light rail station. Some of the facilities amenities appeared to be closed for renovations or merely it was off peak season. All in all a very enjoyable stay at a good price.

When i got there they didnt have my reservation so i never stayed and had to go to another hotel, how can i request refund

Great location. Great views. Property had good amenities. Friendly staff. BUT Quite dated decor. Dirty and unclean to common areas and rooms. Moth-bitten curtains in our rooms. Dusty carpets. Room-service barely weekly. Kids pool and pool slides shut for maintenance (main reason for us booking this particular hotel). No wifi throughout our near 2 weeks at the hotel. Repeated need for trades-people to access to our room for maintenance purposes. Not offered any compensation for any of these issues either. Wouldnt return.

Room size, affordability and location are great. It’s a shame the room looked nothing like the photos. It was very dated, torn and dirty carpets, stained couches, walls full of marks, basins in bathroom delaminated… the list could go on. In desperate need of a refurb. Disappointing compared to pictures. Very false advertising. Although staff did show us another room which was an improvement, there is ongoing construction around the building.

very good

Dining chairs in the room were flimsy and felt like they were falling apart. Door knobs on cupboards were loose. Kitchen floor was full of chips. Indoor pool was ‘heated’ but not overly warm. Reception didn’t seem too interested in hearing our feedback on the state of our room after asking us, ‘How was your stay?’ Downstairs Thai restaurant was the star feature of this hotel. For the price of rooms at this hotel, look elsewhere.

Dated, dirty, smelly and needs maintenance. Tumble dryer not working. Couldn't use pan to cook. Bad smell around the lift area

Great location but the 2 three bedroom apartments our family had were very much in need of a refit. The taps need replacing, constantly dripping, bathrooms need updating. Needs a good clean Given the poor quality it was very expensive.

The wifi was shocking it barley worked but otherwise it was a fine place to stay

Room was mouldy and dust everywhere, the people below were continually Smoking so couldn’t leave doors open. The spa was shut down and there were no toilets available to use at the pool. Our Foxtel went down on a Friday and we left on a Tuesday and still wasn’t fixed. Staff were friendly and place was continent but not worth the price paid.

Its an amazing property and the apartment is so well maintained. There is towel and all the shampoo and body balm in an organized way. The kitchen is well maintained with all the utensils. Amazing view and walkable distance to commute. Will definitely visit again.

Great location, close to G: rail station. Covered pool and spa and kids slide and pool plus outdoor spa are enjoyable facilities.

Good location, property looks abit aged but overall well maintained

We had a mostly good stay here! The staff were super friendly and helpful from the moment we checked in, which was a great start. The apartment itself was really spacious and clean – the kitchen had everything we needed, which made it easy for longer stays. Also, the free self-parking was a great bonus – always appreciate not having to stress about that! The location was another big plus – walking distance to the beach, the tram, and the centre of town, so everything was super convenient. The pool area looked beautiful too, though the water was absolutely freezing – probably only usable in peak summer! On the downside, the room was pretty dated (though that’s not unusual for the Gold Coast). There was no housekeeping the entire time, and the bed wasn’t comfy – two singles pushed together with sheets that didn’t really fit, and no proper doona cover, just a sheet. We found a spare blanket in the wardrobe but it didn’t have a cover and was kind of gross. We were a bit worried about construction noise next door, but it ended up being totally fine. We were placed fairly low down so we did hear some traffic noise, but nothing too major. All in all, a good stay with some great features – just a few comfort things that could use an update.