Crowne Plaza MANCHESTER CITY CENTRE by IHG, an IHG Hotel

Very good position for amenities, room was good, breakfast lacked taste (bacon was not edible, tough as leather) rest ok Staff very helpful and friendly

Clean hotel in a convenient location. Friendly staff and a good breakfast.

Great stay, amazing hospitality.

I stayed at the Crowne Point with my family of 5 for a Man City game. I specifically picked this hotel (and paid more than other options) because they had adjoining rooms available and put the request in my reservation. Upon arrival, we asked if the rooms were adjoining and the front desk woman coldly said no that they were just next to each other. Both of our rooms had adjoining doors to other rooms one of which seemed to be empty so that was frustrating but I didn’t want to make a huge deal of it. One of our beds had a huge divot in the middle and you’d slide into it no matter what you tried. Like broken springs. The others were mostly firm but comfortable. Room was very clean and modern. About 2 am the room next door had an alarm go off which worried me because I wasn’t sure if it was my teenagers room or the other room next to us but I saw a hotel employee in the hall trying to help the room get the noise to stop. When we checked out, the elevator would stop each time completely full. Being on a higher floor with luggage, stairs weren’t a great option. A little stressful when we had a flight to catch. Not the hotel’s fault but just a heads up to leave early because it took us about 12 minutes to get down. The location is good and walking distance to most sights. Did not pay for breakfast so no review on that. Hotel was very clean and felt safe but overall I wasn’t impressed and would try another option next time in Manchester.

Reception staff very helpful and friendly on arrival. Clean room, bedding spotless. Pillows not comfortable at all-please advise to replace.

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Excellent quality of hotel - room well equipped and modern. Staff were friendly, helpful and courteous. Highly recommend.

Hotel staff is super nice, super fast check-in, room was ready, Super clean rooms and great housekeeping. Food is average. Rooms are on the small side. I did not like the area at all. Its chaotic and it feels unsafe to walk at night especially with teenage kids. Tons of homeless, drunk people, vaping and smoking. I would def not stay here again and would not recommend to any families with children.

The receptionist at check in was more interested in her AirPods than a check in. Room was freezing, duvet inadequate for the cold weather this time of year. The room was situated by some vents which sounded like hoovering sounds making for a poor nights sleep. The red accents in the room make this place look like a tacky brothel. Positive notes - close proximity to the city centre, parking situated right across the street.

This hotel was outstanding, the staff incredible and the breakfast gad everything we could want. The location makes it so easy to get around Manchester using buses and trams.

The hotel is stone’s throw away from the centre from the retail. It’s just a couple minutes walk to the tram lines and the parking. Checking was simple. Callum was very polite and friendly. The room was perfect for 4 and hotel is great location to the co op live and ethiad stadium. Two good size beds very comfortable no sofa beds much better for a group of or family of 4.

Great hotel!Delicious breakfast!

Loved it great staff.

Great stay. Staff were fantastic. So friendly and helpful.👍 Room very clean, plenty of heating, but very dark. Needs much more light though and TV not easy to operate at least for me. Restaurant dinner menu sadly wasn’t the same as what was on the website and what I wanted was unavailable. Didn’t have time to use the fitness centre.,”

Parking expensive but hotel worth every penny

Did not appreciate being made to wait at check in. 3 girls had a challenge in front with a payment issue. Fair enough. But the receptionist kept us all waiting whilst they phoned home and tried to rectify it. I asked if there was any other person in the back and the receptionist was short and refused. Why not make those girls stand aside while they resolved their issue? Why not ask someone from the back to come out and help us? Poor.

Nice hotel, convenient for the AO Arena. No parking on site, multi storey nearby. Staff helpful and friendly

The only real problems was the flush on the toilet and it would not give us the parking discount otherwise great stay 👍

We parked at recommended car park by the hotel, convenient and enjoyed a lovely stay, warm welcome, comfortable room. Lovely breakfast. Thank you.

Great stay and Shaz on reception was so kind and helpful!