Harper Wahid Hasyim, Medan by ASTON

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience caused by the non-smoking room being vacant but not informed in advance, and the absence of bottled water in the rooms. Please note that our current standard for bottled water is to serve water through a dispenser located in the hallway, along with an empty glass in the guest room. This is part of our commitment to environmental sustainability by not providing bottled water in the guest room to reduce the use of single-use plastics. However, we recognize that this information should have been made clearer upon arrival. Your feedback is very important and we have informed our team so that we can explain the details to all guests in the future. We look forward to welcoming you back with an even better experience. Best regards, A.D. Suprayetno, Hotel Manager

Dear Yudhistira M. P., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you found our hotel to offer exceptional value, and that the overall ambiance, room size, and city view exceeded your expectations. It is also wonderful to know that our smart TV and room facilities contributed positively to your stay. We appreciate your comments regarding our breakfast selection. Your input is highly valuable, and we will certainly review this area with our culinary team to further enhance the variety and overall dining experience for our guests. Your recommendation means a great deal to us, and we look forward to the pleasure of welcoming you back for another comfortable and memorable stay. Warm regards, Edi Suprayetno Hotel Manager

Dear Valued Guest, Thank you for taking the time to write a review of your stay. We apologize for the inconvenience caused by the late check-in process and the unpleasant odor in our non-smoking rooms, which do not meet the standard of comfort we strive to provide. Our housekeeping and front desk teams have been notified of this matter and are conducting a thorough assessment to ensure this does not happen again. We greatly appreciate your feedback, which will be of great help in continuously improving our services. We look forward to welcoming you back and providing you with an even better experience. Best regards, A.D. Suprayetno, Hotel Manager

Dear Valued Guest, Thank you for taking the time to write us a review. We are delighted to hear that you had a great experience at Harper Wahid Hasyim Medan, especially regarding the quality of the food. Comments like these motivate our team to continue to maintain the highest standards of service and excellent taste of our hotel. We look forward to welcoming you back again soon. Best regards, Edi Suprayetno Hotel Manager

Dear Joni, Thank you so much for taking the time to share your review. We are so glad that you were impressed with our service and that you were so friendly. These reviews are an encouragement to our team to continue providing the best, friendly and attentive service. We look forward to welcoming you back again and providing you with an even more memorable experience. Best regards, Adi Suprayetno Hotel Manager

Dear Valued Guest, Thank you very much for sharing your two-day stay experience at our hotel. We are delighted to know that the comfort of our bed met your expectations and that our food, cleanliness and service left a good impression on you. This valuable feedback is an encouragement for all our team to maintain the same high standards of service during every visit. We sincerely hope to welcome you back soon and to continue providing you with a comfortable and memorable stay. Best regards, A.D. Suprayetno, Hotel Manager

Dear Mr. Ihsan A., Thank you for taking the time to share your experience of your stay at Harper Wahid Hasyim Medan. We are delighted to hear that you found our hotel's facilities and surroundings comfortable, and that you enjoyed our breakfast. Regarding your comments regarding the hairbrush in the bathroom, we would like to inform you that this is available upon request. Our team will be happy to assist you whenever you need it. We look forward to welcoming you back again and providing you with the best service. Best regards, A.D. Suprayetno Hotel Manager

Dear Ms. Ria, Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to the noise and the soundproofing of the room. Your comfort is our top priority, and we truly regret that we fell short of your expectations on this occasion. Please rest assured that we have shared your valuable input with our management and engineering teams to review possible improvements to enhance the sound insulation in our rooms. Once again thank you very much for your review. Warm regards, Edi Suprayetno Hotel Manager

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you felt comfortable and satisfied during your stay at Harper Wahid Hasyim Medan Hotel. Our guests' comfort and satisfaction are always our top priority and your comments are an encouragement and motivation for all our team to continue to strive for the best service. We sincerely hope to welcome you back soon for a pleasant stay. Best regards, A.D. Suprayetno Hotel Manager

Dear Valued Guest, Warmest greetings from Harper Wahid Hasyim Medan! Thank you very much for sharing your thoughtful review and for choosing to stay with us once again. We are truly delighted to know that you appreciated our prime location surrounded by various cafés and dining spots, as well as the comfort of our signature Harper bed and the value that comes with our breakfast-inclusive rate. We sincerely appreciate your constructive feedback regarding the coffee and the soundproofing of your room. Your comments have been shared with our culinary and discuss with maintenance teams for further review and improvement. We also take note of your suggestion to remind our guests to maintain a pleasant noise level in the hallway—thank you for bringing this to our attention. It is wonderful to hear that you plan to return, and we genuinely look forward to welcoming you back soon for another comfortable and memorable stay in the heart of Medan. Warm regards, Edi Suprayetno Hotel Manager

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Hotel Harper Wahid Hasyim Medan and that you enjoyed the beautiful views from our hotel. Your satisfaction is our top priority, and positive comments like this motivate the entire team to continue providing the best service at every opportunity. We look forward to welcoming you back soon for an even more memorable experience. Sincerely, Edi Suprayetno, Hotel Manager

Dear Valued Guest, Thank you for sharing your recent experience with us at Harper Wahid Hasyim Medan. We truly appreciate your perspective as a local guest, and we are delighted to know that you found our hotel to be a comfortable place to stay during your event. We are pleased that you enjoyed the compact yet cozy room, as well as the strategic location that allows easy access to cafes, supermarkets, and local cuisines. Your kind words regarding our service mean a lot to us, and we sincerely apologize for the delay you experienced with our valet service at the beginning. Please rest assured that your feedback has been shared with the team as a valuable input for further improvement. It was our pleasure to have you with us, and we hope to welcome you back soon for another pleasant stay, where we can deliver an even more seamless and memorable experience. Warm regards, Edi Suprayetno Hotel Manager

Dear Guest, Thank you for sharing your experience staying at the Harper Wahid Hasyim Hotel Medan. We greatly appreciate your feedback, as it helps us continuously improve the quality of our services and facilities. We understand your expectations regarding Netflix access, and this service can currently be enjoyed using a personal account. However, this feedback will be taken into consideration for future entertainment facility improvements, so that our guests can have a more optimal stay. We are pleased to know that your overall experience was satisfactory, and we hope your next visit will be even more enjoyable. Sincerely, Edi Suprayetno, Hotel Manager

Dear Guest, Thank you for choosing Hotel Harper Wahid Hasyim Medan as your accommodation and for taking the time to share your memorable experience with us. We are delighted to learn that the friendliness of our team, the speedy check-in/check-out process, the comfortable atmosphere of the hotel, and the cleanliness of the bedroom and bathroom have left a positive impression during your stay. This is a great motivation for us to always maintain the best service standards for every guest. Regarding the variety of breakfast that you mentioned, we really appreciate your feedback. Our team will continue to evaluate the breakfast menu so that the choices can be more diverse, while still maintaining a satisfying taste. We look forward to the opportunity to welcome you again on your next visit and provide an even more enjoyable stay at Hotel Harper Wahid Hasyim Medan. Sincerely, Edi Suprayetno, Hotel Manager

Dear Ms. Elsi S., Thank you very much for your positive review. We are very pleased to learn that your stay at the Harper Wahid Hasyim Hotel Medan left such a positive impression. This simple yet meaningful review is a great motivation for our entire team to continue providing the best service with all our hearts. We look forward to welcoming you back again in the future and providing an even more memorable experience. Sincerely, Edi Suprayetno, Hotel Manager

Dear Valued Guest, Thank you for taking the time to share your experience during your stay at the Harper Wahid Hasyim Hotel Medan. We greatly appreciate any feedback you provide, as it provides us with an opportunity to continuously improve the quality of our services and facilities. Please allow us to extend our sincerest apologies for the inconvenience you experienced regarding the hot water problem in the bathroom and the jammed door. This certainly does not reflect the standard of service and comfort we always strive to provide for each guest. Our team has conducted an evaluation with the relevant departments to ensure a similar incident does not recur in the future. We are also pleased to hear that despite these issues, you were still able to enjoy a comfortable stay at our hotel. We hope that on your next visit, we can provide a much better stay that meets your expectations. Once again, we thank you for this valuable feedback. We look forward to welcoming you back to the Harper Wahid Hasyim Hotel Medan, with even more impeccable service. Sincerely, Edi Suprayetno, Hotel Manager

Dear Guest, Thank you for taking the time to share your experience with us at Harper Wahid Hasyim Medan. We are delighted to hear that you enjoyed your stay and that you were positively impressed by the friendliness of our staff and the hotel's strategic location. Providing the best service to every guest is our top priority, and your review motivates the entire team to continuously improve our service quality. We look forward to welcoming you back to Harper Wahid Hasyim Medan on your next visit, and we hope every stay is as memorable as possible. Sincerely, Edi Suprayetno, Hotel Manager

Dear Endang A, Thank you very much for taking the time to share your kind review regarding your recent stay at Harper Wahid Hasyim Medan. We are truly delighted to hear that you enjoyed our friendly and helpful staff, as well as the comfort and cleanliness of our rooms. We are also pleased that you found our location convenient, being only a few minutes away from the heart of the city. Your positive comments mean a lot to us and serve as great encouragement for our team to continue delivering the warm hospitality and excellent service that Harper is known for. It was a true pleasure having you with us, and we sincerely look forward to welcoming you back for another memorable stay in the near future. Warm regards, Edi Suprayetno Hotel Manager

Dear Guest, Thank you for taking the time to share your experience at Harper Wahid Hasyim Medan. We are delighted to hear that the friendliness of our staff and the comfortable atmosphere we provide left a positive impression on you. Providing warm service and creating a pleasant atmosphere for every guest is our main commitment. Your review motivates the entire team to continue maintaining and improving our service standards. We look forward to welcoming you back on your next visit and providing an equally memorable stay. Best regards, Edi Suprayetno, Hotel Manager

Dear Our Valued Guest, Thank you for taking the time to share your feedback. We are delighted to know that you had a good experience during your stay with us. While your comment is brief, we truly appreciate your positive impression and hope it reflects your overall satisfaction with our service and facilities. Should your travels bring you back to Medan, we would be honored to welcome you again for an even more memorable stay. Warm regards, Edi Suprayetno Hotel Manager