Le Polonia Hotel & Convention Medan

Hotels
8.2
/10
Very Good
5,278 reviews

What Guests Say About Their Stay

Distance To City Center (141)
Staff Friendliness (124)
Room Space (124)
Bedroom (124)
C***y
9.4
/ 10
Excellent tree-lined location near the city center, with modern luxury touches and ambiance, very comfortable bed and superb amenities, for a reasonable price. Very recommended.
achmad pribadi
8.8
/ 10
Good value for money. Clean, relatively large room and friendly staffs
W***m
10.0
/ 10
The hotel staff was very friendly and professional, and it was a very comfortable stay at Hotel Le Polonia Medan. Thank you... I will stay here again next time.
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Fakhrurrazi
9.4
/ 10
My first time staying here, I was immediately impressed by the friendliness of the receptionist and hotel staff. The room I booked was very satisfactory, and well worth the price. I'll definitely stay here again next time I visit Medan.
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ischa y.
10.0
/ 10
The hotel staff is very friendly, very helpful when checking in and checking out. The room is clean and tidy, the AC is cold, and everything is the best. Happy 48th birthday to Le Polonia. May you always be successful.
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In the Area
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Jalan Jend. Sudirman No. 14, Medan Maimun, Medan, Sumatra Utara, Indonesia, 20152

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Le Polonia Hotel & Convention Medan is a good choice when you are visiting Medan Maimun. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

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CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Le Polonia Hotel & Convention Medan

Jalan Jend. Sudirman No. 14, Medan Maimun, Medan, Sumatra Utara, Indonesia, 20152
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Lobby Le Polonia Hotel & Convention Medan
Exterior 2 Le Polonia Hotel & Convention Medan

Discover More About Le Polonia Hotel & Convention Medan

Location


Staying at Le Polonia Hotel & Convention Medan is a good choice when you are visiting Medan Maimun.

About Le Polonia Hotel & Convention Medan

From business event to corporate gathering, Le Polonia Hotel & Convention Medan provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Le Polonia Hotel & Convention Medan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Le Polonia Hotel & Convention Medan is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Le Polonia Hotel & Convention Medan.

All facilities in Le Polonia Hotel & Convention Medan

Bar, Cafe and Lounge Le Polonia Hotel & Convention Medan
Bar, Cafe and Lounge
Swimming Pool Le Polonia Hotel & Convention Medan
Swimming Pool
Functional Hall Le Polonia Hotel & Convention Medan
Functional Hall
Lobby Le Polonia Hotel & Convention Medan
Lobby
Exterior Le Polonia Hotel & Convention Medan
Exterior

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Multilingual staff

Transportation

  • Secure parking
  • Shopping center shuttle (surcharge)
  • Valet parking (surcharge)

Business Facilities

  • Business center
  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Le Polonia Hotel & Convention Medan

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Extra-person charges may apply and vary depending on hotel policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Additional Policy

Extra-person charges may apply and vary depending on hotel policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Le Polonia Hotel & Convention Medan
214
Number of floors in Le Polonia Hotel & Convention Medan
7
Another facilities in Le Polonia Hotel & Convention Medan
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Le Polonia Hotel & Convention Medan

What are available facilities at Le Polonia Hotel & Convention Medan?
There are top facilites at Le Polonia Hotel & Convention Medan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Le Polonia Hotel & Convention Medan?
The standard check-in time at Le Polonia Hotel & Convention Medan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Le Polonia Hotel & Convention Medan provide breakfast?
Yes, Le Polonia Hotel & Convention Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Le Polonia Hotel & Convention Medan have?
Le Polonia Hotel & Convention Medan is a 4.0-star hotel.
How many floors does Le Polonia Hotel & Convention Medan have?
Le Polonia Hotel & Convention Medan has 7 floors.
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More Reviews from Other Guests in Le Polonia Hotel & Convention Medan

8.3
Very Good
From 5,266 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.3

Location

8.5

Service and Facilites

8.2

People often mention about Le Polonia Hotel & Convention Medan
All
Bedroom (79)
Ambiance (73)
Distance to City Center (71)
Staff Friendliness (71)
Bathroom (71)
Room Space (65)
Hotel Area (65)
Accessibility (58)
Variety (57)
Taste (56)
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Traveler Reviews Le Polonia Hotel & Convention Medan

Number of reviews per page
20
40
Customer reviews
F***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Awesome. Everything is great. Recommended for those going to Medan.
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Mr/Madam Awesome! We’re really glad everything was great for you. Thanks a lot for the recommendation, and we hope to see you again when you’re back in Medan! Warm Regards, management
L***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The breakfast is complete, lots of choices...I really like it.
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N***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Cool, no deposit and easy to get into the room, friendly and fast service
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hendri b.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Standard food variety for a Lepolonia-level hotel. Small, standard gym facilities.
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Accommodation's Reply
02 Dec 2025
Dear Mr. hendri Thank you for your feedback! We appreciate your comments about the food variety and gym facilities. We’ll definitely use this to improve. Hope to welcome you again with an even better experience! Best regards, Management
Wirna A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Stayed here for a vacation, the hotel is child-friendly, the pool is nice, the breakfast has a lot of variety.
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Accommodation's Reply
21 Nov 2025
Hello Mrs. Wirna , Thank you very much for your kind review! We’re delighted to hear that you enjoyed your stay with us during your holiday. It’s wonderful to know that you found our hotel family-friendly, enjoyed the swimming pool, and appreciated the variety of our breakfast options. We truly appreciate your feedback and hope to welcome you and your family back again soon! Regards, Lepolonia Hotel & Convention
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The security guard in the parking area was not very friendly.
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Accommodation's Reply
21 Nov 2025
Dear Our Valued Gues Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with our parking security staff was not as pleasant as it should have been. This is not the level of service we strive to provide. We appreciate you bringing this to our attention, and we will address the matter with the team to ensure better guest interactions in the future. We hope to have the opportunity to welcome you back for a much improved experience. Best Regarsds, Management Lepolonia Hotel & convention
Lipinus S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
It was a great stay here
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Accommodation's Reply
21 Nov 2025
Dear our Valued Gues Thank you so much for your lovely review! We’re very happy to hear that staying with us was a wonderful experience for you. We truly appreciate your feedback and hope to welcome you back again soon! Best regards, management Lepolonia Hotel & Convention
Benni S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
only one wifi is missing
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Accommodation's Reply
21 Nov 2025
Dear Mr. Benni Thanks for your feedback! We're really glad you enjoyed your stay. Sorry to hear the Wi-Fi wasn’t working well, we know how important a good connection is. We’ll definitely look into this so it can be better next time. Hope to see you again soon! Warm Regards, Management Lepolonia Hotel Medan
Heri S. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Staying here is another option, it's relaxing, the only thing that's not so convenient is parking. Staying at a hotel, parking outside. Whether it's because of an event or something else, I don't know.
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Accommodation's Reply
21 Nov 2025
Dear Mr. Heri Thank you for choosing to stay with us again. We’re glad to hear that you enjoyed the calm and comfortable atmosphere. We’re sorry to know that the parking situation was not convenient, especially having to park outside. It is possible that an event at the time affected the availability of parking spaces. We truly appreciate your understanding and hope to provide you with a smoother experience on your next visit. We look forward to welcoming you back again. Best regards, Management Lepolonia Hotel & Convention
S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room is comfortable, perfect for families.
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1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear Our Valued Guest Thank you very much for your kind review. We’re delighted to hear that you found the room comfortable and perfect for your family. We truly appreciate your feedback and look forward to welcoming you back again soon. Best regards, Management Lapolonia Hotel & Convention
S***i
icon-origin-TRAVELOKA
6.0
/10
Reviewed 4 week(s) ago
dirty, smelly, unsuitable room
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Accommodation's Reply
21 Nov 2025
Dear our Valued guest We’re very sorry to hear about your experience. This is certainly not the standard we aim to provide. We sincerely apologize for the cleanliness and odor issues in your room. Your feedback is taken seriously, and we will address this immediately with our housekeeping team to ensure it does not happen again. We hope to have the chance to make it right on a future stay Best Regards, management Lepolonia Hotel & Convention
n***l
icon-origin-TRAVELOKA
9.3
/10
Reviewed 4 week(s) ago
Got the room at the end, it was a bit scary and the AC wasn't cold enough. Breakfast was great.
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1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear our Valued Guest Thanks for your feedback! We’re glad you enjoyed the breakfast. Sorry to hear that the room felt a bit far and the AC wasn’t cool enough we’ll make sure to look into that. We hope to welcome you back and give you an even better stay next time! Best regards, management Lepolonia Hotel & Convention
G***r
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
This hotel is strategically located in the central government area, so it's clean and easily accessible. It's close to A. Yani Park, perfect for a morning walk. Please improve the room cleanliness. The floor under the bed was still very dirty, as if it hadn't been swept. Upon check-in, the room amenities were also lacking, including bath towels. After waiting several hours, bath towels arrived, but there were no small face towels. The receptionist's friendliness also needs improvement. The breakfast menu is quite varied.
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Accommodation's Reply
21 Nov 2025
Dear Sir/madam Thank you for your feedback! We’re glad you liked our hotel’s convenient location near the government area and Ahmad Yani Park , perfect for a morning walk. We’re very sorry about the cleanliness issues in the room, the missing amenities at check-in, and the delay with the towels. We’ll make sure to address this with our housekeeping team to improve the experience. We also appreciate your comments about our reception team and will work on being more welcoming. It’s good to hear that you enjoyed the breakfast variety. We hope to have the chance to make your next stay even better! Best regards management Lepolonia Hotel & Convention
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Nice, clean room. Recommended. Strategic location too. I like it, I like it.
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Accommodation's Reply
21 Nov 2025
Dear Sir/Madam Thanks so much for your review! We’re happy to hear that you found the room nice and clean. We really appreciate your recommendation and hope to welcome you back soon! Best regards, Management Lepolonia Hotel & Convention
M***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Even though it is an old hotel, it is still kept clean and the interior of the rooms is still good.
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Accommodation's Reply
21 Nov 2025
Dear our Valued Guest hank you for your kind feedback! We’re pleased to hear that, despite the hotel’s age, you found the rooms clean and the interior still in good condition. We truly appreciate your comments and look forward to welcoming you back in the future. Warm Regards, Management lepolonia Hotel medan
L***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 7 week(s) ago
Unfriendly staff, poor service... easily emotional and judging people based on their appearance... looking down on them just because of their appearance
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Accommodation's Reply
21 Nov 2025
Dear Sir/Madam We’re very sorry to hear about your experience. This is definitely not the level of service we aim to provide. We sincerely apologize if any of our staff came across as unfriendly or treated you unfairly. Your feedback is taken seriously, and we will address this with our team to ensure all guests are treated with respect and kindness. We hope to have the chance to provide you with a much better experience in the future. Best regards, Management Lepolonia Hotel Mean
S***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
So far ok lah.. Cozy enough...
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Thank you for making my holiday feel woowwww
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Valued guest, Thank you so much! We're really happy to hear that we made your day off feel great Hope we can welcome you back again soon! Best regards, management
S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
the staff service is very good
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Accommodation's Reply
02 Dec 2025
Dear our valued guest Thank you so much for your kind feed back! We're really happy to hear that our staff provided great service. Hope to welcome you back again soon!" warm regards, management
a***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 8 week(s) ago
The service is very bad, none of the staff are friendly, don't care about the guests, far from good for a 4 star hotel.
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3 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear our Valued Guest Thanks for sharing your feedback. We’re really sorry to hear that your experience didn’t meet your expectations. That’s definitely not the kind of service we want our guests to feel. We’ll be looking into this with our team to make sure things improve. We hope you might give us another chance in the future to show you a better side of our hotel. Regards, Management Lepolonia Hotel medan
Number of reviews per page
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Bedroom 4 Le Polonia Hotel & Convention Medan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.3
Very Good
From 5,266 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.3

Location

8.5

Service and Facilites

8.2

People often mention about Le Polonia Hotel & Convention Medan
All
Bedroom (79)
Ambiance (73)
Distance to City Center (71)
Staff Friendliness (71)
Bathroom (71)
Room Space (65)
Hotel Area (65)
Accessibility (58)
Variety (57)
Taste (56)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Le Polonia Hotel & Convention Medan

Number of reviews per page
20
40
Customer reviews
F***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Awesome. Everything is great. Recommended for those going to Medan.
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Mr/Madam Awesome! We’re really glad everything was great for you. Thanks a lot for the recommendation, and we hope to see you again when you’re back in Medan! Warm Regards, management
L***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The breakfast is complete, lots of choices...I really like it.
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N***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Cool, no deposit and easy to get into the room, friendly and fast service
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hendri b.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Standard food variety for a Lepolonia-level hotel. Small, standard gym facilities.
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Accommodation's Reply
02 Dec 2025
Dear Mr. hendri Thank you for your feedback! We appreciate your comments about the food variety and gym facilities. We’ll definitely use this to improve. Hope to welcome you again with an even better experience! Best regards, Management
Wirna A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Stayed here for a vacation, the hotel is child-friendly, the pool is nice, the breakfast has a lot of variety.
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Accommodation's Reply
21 Nov 2025
Hello Mrs. Wirna , Thank you very much for your kind review! We’re delighted to hear that you enjoyed your stay with us during your holiday. It’s wonderful to know that you found our hotel family-friendly, enjoyed the swimming pool, and appreciated the variety of our breakfast options. We truly appreciate your feedback and hope to welcome you and your family back again soon! Regards, Lepolonia Hotel & Convention
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The security guard in the parking area was not very friendly.
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Accommodation's Reply
21 Nov 2025
Dear Our Valued Gues Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with our parking security staff was not as pleasant as it should have been. This is not the level of service we strive to provide. We appreciate you bringing this to our attention, and we will address the matter with the team to ensure better guest interactions in the future. We hope to have the opportunity to welcome you back for a much improved experience. Best Regarsds, Management Lepolonia Hotel & convention
Lipinus S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
It was a great stay here
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Accommodation's Reply
21 Nov 2025
Dear our Valued Gues Thank you so much for your lovely review! We’re very happy to hear that staying with us was a wonderful experience for you. We truly appreciate your feedback and hope to welcome you back again soon! Best regards, management Lepolonia Hotel & Convention
Benni S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
only one wifi is missing
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Accommodation's Reply
21 Nov 2025
Dear Mr. Benni Thanks for your feedback! We're really glad you enjoyed your stay. Sorry to hear the Wi-Fi wasn’t working well, we know how important a good connection is. We’ll definitely look into this so it can be better next time. Hope to see you again soon! Warm Regards, Management Lepolonia Hotel Medan
Heri S. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Staying here is another option, it's relaxing, the only thing that's not so convenient is parking. Staying at a hotel, parking outside. Whether it's because of an event or something else, I don't know.
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Accommodation's Reply
21 Nov 2025
Dear Mr. Heri Thank you for choosing to stay with us again. We’re glad to hear that you enjoyed the calm and comfortable atmosphere. We’re sorry to know that the parking situation was not convenient, especially having to park outside. It is possible that an event at the time affected the availability of parking spaces. We truly appreciate your understanding and hope to provide you with a smoother experience on your next visit. We look forward to welcoming you back again. Best regards, Management Lepolonia Hotel & Convention
S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room is comfortable, perfect for families.
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1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear Our Valued Guest Thank you very much for your kind review. We’re delighted to hear that you found the room comfortable and perfect for your family. We truly appreciate your feedback and look forward to welcoming you back again soon. Best regards, Management Lapolonia Hotel & Convention
S***i
icon-origin-TRAVELOKA
6.0
/10
Reviewed 4 week(s) ago
dirty, smelly, unsuitable room
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Accommodation's Reply
21 Nov 2025
Dear our Valued guest We’re very sorry to hear about your experience. This is certainly not the standard we aim to provide. We sincerely apologize for the cleanliness and odor issues in your room. Your feedback is taken seriously, and we will address this immediately with our housekeeping team to ensure it does not happen again. We hope to have the chance to make it right on a future stay Best Regards, management Lepolonia Hotel & Convention
n***l
icon-origin-TRAVELOKA
9.3
/10
Reviewed 4 week(s) ago
Got the room at the end, it was a bit scary and the AC wasn't cold enough. Breakfast was great.
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1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear our Valued Guest Thanks for your feedback! We’re glad you enjoyed the breakfast. Sorry to hear that the room felt a bit far and the AC wasn’t cool enough we’ll make sure to look into that. We hope to welcome you back and give you an even better stay next time! Best regards, management Lepolonia Hotel & Convention
G***r
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
This hotel is strategically located in the central government area, so it's clean and easily accessible. It's close to A. Yani Park, perfect for a morning walk. Please improve the room cleanliness. The floor under the bed was still very dirty, as if it hadn't been swept. Upon check-in, the room amenities were also lacking, including bath towels. After waiting several hours, bath towels arrived, but there were no small face towels. The receptionist's friendliness also needs improvement. The breakfast menu is quite varied.
Read More
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Accommodation's Reply
21 Nov 2025
Dear Sir/madam Thank you for your feedback! We’re glad you liked our hotel’s convenient location near the government area and Ahmad Yani Park , perfect for a morning walk. We’re very sorry about the cleanliness issues in the room, the missing amenities at check-in, and the delay with the towels. We’ll make sure to address this with our housekeeping team to improve the experience. We also appreciate your comments about our reception team and will work on being more welcoming. It’s good to hear that you enjoyed the breakfast variety. We hope to have the chance to make your next stay even better! Best regards management Lepolonia Hotel & Convention
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Nice, clean room. Recommended. Strategic location too. I like it, I like it.
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Accommodation's Reply
21 Nov 2025
Dear Sir/Madam Thanks so much for your review! We’re happy to hear that you found the room nice and clean. We really appreciate your recommendation and hope to welcome you back soon! Best regards, Management Lepolonia Hotel & Convention
M***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Even though it is an old hotel, it is still kept clean and the interior of the rooms is still good.
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Accommodation's Reply
21 Nov 2025
Dear our Valued Guest hank you for your kind feedback! We’re pleased to hear that, despite the hotel’s age, you found the rooms clean and the interior still in good condition. We truly appreciate your comments and look forward to welcoming you back in the future. Warm Regards, Management lepolonia Hotel medan
L***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 7 week(s) ago
Unfriendly staff, poor service... easily emotional and judging people based on their appearance... looking down on them just because of their appearance
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Accommodation's Reply
21 Nov 2025
Dear Sir/Madam We’re very sorry to hear about your experience. This is definitely not the level of service we aim to provide. We sincerely apologize if any of our staff came across as unfriendly or treated you unfairly. Your feedback is taken seriously, and we will address this with our team to ensure all guests are treated with respect and kindness. We hope to have the chance to provide you with a much better experience in the future. Best regards, Management Lepolonia Hotel Mean
S***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
So far ok lah.. Cozy enough...
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Thank you for making my holiday feel woowwww
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Valued guest, Thank you so much! We're really happy to hear that we made your day off feel great Hope we can welcome you back again soon! Best regards, management
S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
the staff service is very good
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Accommodation's Reply
02 Dec 2025
Dear our valued guest Thank you so much for your kind feed back! We're really happy to hear that our staff provided great service. Hope to welcome you back again soon!" warm regards, management
a***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 8 week(s) ago
The service is very bad, none of the staff are friendly, don't care about the guests, far from good for a 4 star hotel.
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3 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear our Valued Guest Thanks for sharing your feedback. We’re really sorry to hear that your experience didn’t meet your expectations. That’s definitely not the kind of service we want our guests to feel. We’ll be looking into this with our team to make sure things improve. We hope you might give us another chance in the future to show you a better side of our hotel. Regards, Management Lepolonia Hotel medan
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