B&B Hotel Firenze Novoli

Accueil agréable, très propre, proche des commodités et du tramway. Facilement accessible pour le centre de Florence et la gare de train.

We needed a place for our one night in Florence, it was close to the airport. Not a great location, the AC somewhat worked but the AC was dripping enough to soak through two towels. We arrived at 1:20 but we weren’t allowed in our room until 2:00pm even though it was ready. We checked out at 4:00am so we used the room for 14 hours. It served its purpose but this hotel was the only downside to our entire stay in Italy.

Property should fix or replace all the broken furniture and fixtures in the rooms.

The hotel is 5 minute walk to the tram system that took us into Florence. It had underground parking that was quite safe. The staff was over and beyond helpful. We arrived late check in, was out late one night, and the overnight staff was the most delightful man to chat with. He was like a long lost friend. My wife and I had such a great time chatting with him. The breakfast was worth the addition to buy. It was a good place to stay.

This was more like a hostel than a hotel.

The staff here were very nice and helpful. Alessandro patiently answered all of our questions about how to get around the area, where to eat, etc. He took very good care of us. The breakfast was nice and the lady there was friendly also. The hotel itself is nice, and in a convenient location, but needs some maintenance. Our room had damaged walls and doors and the balcony had crumbling concrete. Our friends room did not have damage and was much nicer and they were on the same floor just 2 doors down. Also, there was a heavy musk perfume smell in the hotel that gave me a headache. The hotel should keep in mind that some people are allergic or sensitive to fragrance.

Excelente servicio, y buena Ubicación.

Multiple stays and consistently good. Quick check-in, they always arrange a taxi, speak several languages.

The property is very convenient to the airport and the Tram 2 line into Florence. It’s also near rental car return area. The front desk staff is very nice but got confused by the fact that we were two gay couples (2 men, 2 women) in two rooms but none of the men were rooming with the women. This in spite of the Inclusivity posters everywhere! It was quite funny!! The tram stop is just 3 blocks away; airport is just a couple of stops away and SMN station is just a 20 minute ride! Alessandro, hope your back gets better! Rooms were tidy and quiet (7th floor). Front desk called us a cab and it arrived in under 5 minutes!

Everything was great. Very friendly and helpful staff to us travelers. Grazie!

The front desk staffs were very friendly especially the day shift. The AM front desk staff proactively asked how my first night was and I told him about the bed. He promised he would follow up and the issue was solved when I came back. Great service and I definitely recommended this hotel. Breakfast was very good too.

During our stay, we encountered a few concerning issues. First, the washroom lock in the lobby was faulty — my husband got stuck inside because of a glitch. Then around 5 AM, two intoxicated girls tried to get into our room multiple times, making a lot of noise. I'm not sure if they thought it was their old room after checking out or something else, but it felt very unsafe. Reception should have been more vigilant in preventing such incidents. On a positive note, the room itself was clean and the hotel is conveniently close to public transportation.

When we first got to the hotel, our room was extremely hot (even compared to outside) we had trouble sleeping the first night. We were told the AC was not working but did not have the option to open the window/balcony door due to being on first floor which is less safe. Thank you to Alessandro for quickly resolving the problem and upgrading us when we voiced our concerns. He was very attentive and helpful in optimizing our stay!

We enjoyed a fantastic stay at this property. Alessandro at the front desk was so incredibly helpful by providing information regarding the (very close) location of the tram and which stop to get off at (San Marco Square) to visit all of historic Florence by foot. He also made superb restaurant recommendations and shared the location for the best gelato in Italy! Alessandro clearly enjoys his job and takes guest experience personally. Carmen is the lovely manager of the property, and when we asked if it was possible to switch to a quieter room (away from the street), she immediately offered not only a quieter room but also arranged for a sweet upgrade to a room on the top floor with a more modern bathroom, balcony and a refrigerator. Levy, who manages the dining room, puts out a beautiful breakfast buffet and Manuele was very helpful at checkout. We chose this property for its free and (gated) secure parking but got so, so much more via the care and attention we received from the team there. The tram into Florence city center is only one block from the hotel and costs less than four euros. There is also a clean and easy to use self-service laundromat less than a half block away. We were genuinely impressed with the property and especially with the people. We are very happy with our choice to stay (3 nights) at this hotel in Florence.

It was a good place to sleep close to the airport for an early flight. Clean room, bathrooms, comfortable beds, and serviceable for what it’s used for. A flop stop for the airport.

Basic hotel outside Firenze. Dated building, especially the elevator. Better Try the new one

Everything gone go

It was a great time for our family! We needed a last minute stay and this worked out great!

The pillows are too hard, the room is very poorly soundproofed and the furnitures are old and needs to be replaced.

The lighting in the room was poor and shower head had very little pressure with a slippery shower floor. Choice of only 1 small thin pillow. Woke up with neck pain!