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  6. 7 Days Premium Malacca

7 Days Premium Malacca

Hotel
No. 189-6-09, Jalan Pesisiran Bunga Raya, Melaka City Center, Melaka City, Melaka State, Malaysia, 75300
Exterior / Building
Entertainment Facility
Lobby
See all photos
Convenient
8.1/10
According to 63 guests
Great place to stay. Near to city
Adrian N.
See all reviews
Based on 132 traveler reviews
AC
Parking
24-Hour Front Desk
Elevator
Restaurant
WiFi

Nearby attractions
Cheng Hoong Teng Temple
(0.61 km)
Cheng Ho's Cultural Museum
(0.69 km)
Jonker Street Night Market
(0.70 km)
Chinatown (Melaka)
(0.74 km)
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Review by Traveloka users
Review

Based on 47 reviews

8.1
Convenient
Fantastic
17
Very Good
26
Satisfying
8
Average
12
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
5.1
- Romantic Vacation
My room is bad, bathroom ceiling full of fungus and black colour, air conditioners not cold enough, house keeping work is the worst, they seems like never sweep floor
6.0
- Romantic Vacation
Room is small, design poor
8.1
- Medical Travel
The breakfast is not various and theres only 2 channels TV but the room is good
8.8
Nice room, good location, good food. walk 10 mins to go to red house.
8.8
The location was good. The place was value for money. However, the toilet was not clean.
10
- Business travel
Very nice hotel. Very convenient and easy access to anywhere in Malacca
9.7
- Business travel
Values for money nearby to mine meeting place and good food around
9.7
- Backpacking
Nice hotel, recomended. For family also good
8.8
- Business travel
Great place to stay, near to city
9.7
- Business travel
Overall is good. The only matter is that the convenient drink and sugar inside the room is expired more than 1 year and the kettle still have water inside which left by last customer of the room.
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Based on
132 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business6
Couples32
Solo travel10
Family42
Friends getaway25
Rating Result
Very Bad
7
Bad
8
Average
44
Very Good
59
Extraordinary
14
SRK4110
Worst & Horrible service from 7 Days Premium Hotel receptionist (Safuan) – SAY “NO” FOR THIS HOTEL
I'm responding my review for this hotel as for I found my review been deleted somehow! On 20th September 2017, I have been invited for the two day event at Malacca, (22nd – 23rd September 2017). Upon receiving my e-invitation, I called my regular hotel; unfortunately, the hotel rooms were fully booked since it was a local public holiday. Thereafter, I’ve start to browse for a good budget hotel, and then I come across with this 7 Days Premium Hotel. Instead of making reservation through website, I’ve decided to call the hotel directly to get further information on their service and room rates. When I rang the hotel, a Malay receptionist (can’t recall his name) has answered my call, and after a few minutes’ conversation, I was pleased with the hotel service, location and of course with the room rates of the hotel. Without giving much thought, I’ve straightway made my reservation with that polite receptionist. However, the receptionists clarify that the price of a superior single bedded room per night is RM 110 net includes breakfast and RM 100 without breakfast. Since the shore shopping complex is near to the hotel and it’s easy to get the local food out there, I told him that I will confirm him about the breakfast during my check in. With mutual understanding, the receptionist has agreed and revised the price to RM 100 by giving me an option to choose during my check in. Eventually, the receptionist has assured me that the reservation has successfully done and he provides me the hotel booking number for my future reference. On 21st September 2017, a friend of mine who is attending the same event with me has struggled to find a hotel. Without giving him any hope, I’ve called the hotel to check whether is there any possibilities for me to change my bedding type in order to share the room with my friend. At this time, a different receptionist has picked up the call and he trace my booking with the given reference number. Subsequently, after he confirms that I can change my bedding type, I’ve requested him to change my bed to twin bedded and I also re-check whether is there any change in term of pricing or extra charges. He affirms me that the price will REMAIN SAME and there is no additional charge will incur. I was amazed and hanged up the phone with the thought that the hotel is giving importance to their customer needs and satisfaction. The day has finally arrived, without much concern I’ve leave to Malacca to attend the event. After the long hours’ drive, I managed to find the hotel and I was exhausted. Once I entered the lobby, I decided to rest on the hotel’s sofa for a few minutes before check in. Since there were fewer crowds, I queued at the back of a Chinese Couple. A Malay receptionist was in the midst of checking in the couple, as soon as my turn arrives, I give him my name but he couldn’t trace my booking in their hotel booking system. In a little while, the receptionist with a strong voice requested for my booking number without a smile on his face, though I gave him my six-digit hotel confirmation booking number, he still couldn’t trace it. I’ve repeated myself three times, at the fourth time, surprisingly, he managed to trace the reservation under my name by claiming that the booking number that’s given is wrong. Honestly, it’s still fine for me because error can happen anywhere and all I want is to get inside the room to rest. So, I just proceed for the check-in process by giving him my id card for verification and he required me to pay RM 300/-. I was stunned and confused because as I know the amount that I need to pay is RM 200 excluding the Malacca tax, then I asked him to explain why there is a huge difference in the room rates? Then he goes through the system and respond me that I’ve made a booking for a Deluxe twin room which is RM150/- per night and informed me that all other rooms are fully booked. I was really unhappy with the explanation given to me and I told him that it is not my fault, I’ve called up the hotel and did proper adjustment, yes I did change my bedding type but not at this rate. After a few minute argument, with a nasty smile, the receptionist Safuan throw some magical words at me by telling me to “EITHER YOU TAKE IT OR LEAVE IT BECAUSE WE’RE FULLY BOOKED.” A Malay lady who were next to me also surprise with the way he spoke and reacted to me. He continually ignored me and start to entertain other guest. I really don’t expect such attitude or rudeness from hotelier because I’ve been in the hotel industry for more than 15 years I was too tired to argue, I was insisting him to call his Manager, but he refused to that and he claimed that he is the person in-charge of the said hotel. Then, I question him what was his post in the hotel either he is a Duty manager, Supervisor, Shift leader, Senior/Junior Front Desk, FOM, AFOM? But he gave me the same answer “I’m in charge of this hotel!!”. I clearly told him that I’m not going to move from this place till his superior come and handle this situation in a proper way because the more you argue with this kind people the more they will give you excuses! This guy even blackmailed me that he will call #999 if I don’t move from, so called “his (My)” hotel. Finally, he doesn’t have any choice, he has contacted his superior from their back. I’ve learned from another staff; she is a GM of the said hotel. She came and we both introduce ourselves and she was a good listener, after a few minutes listening to my explanation, she managed to get a room for me. She even told me that she will upgrade my booking to their superior executive/ deluxe room (can’t recall either) with the same rate that her operator offered on 21st September 2017. I told her that I’m not a cheapskate for demanding to upgrade the room from your end. All I want to know is why he has to treat me in such manner? Is it because my skin color/ is he being racist? Or he thought that I’m not afforded to pay the rate that he offers? My questions were only why? why? Why? She can’t answer or explain to me anything, all she wants me to do is to leave their desk so that other guest will not see our argument and it will not have an impact on their business. Well, I’m totally tired and I don’t know where to go. Chong managed to cool me down from the situation. Checking-in done and payment also done, then a Malay guy was assisted to escort me to their room. OMG… I don’t know how long the room that she has assigned to me was not occupied. • One light fused in the bathroom. • Toilet flush doesn’t work properly. • Strong urine smell in bathroom. • The wall is wet might be some leakage from the window. • The wall paint peeled off in few places. • The room full of dust and I’m starting sneezing once I entered the said room. • The bed sheet, not that clean. At last, I’ve checked out the from the horrible room and I did get a full refund. Moreover, I did find another hotel. I don’t expect to receive 5-star service, but the way the receptionist (Safuan) behaved was totally unacceptable and why should I been treated in such way? It is my genuine request for new visitors to avoid this hotel because there are many more hotels out there provide better service, decent environment, polite staff and you will be treated better than this hotel. I will never stay in this hotel again I’m still demanding for the apology from the hotel!!!!!
Business - Oct 29, 2017
Mjd L
Dirty ever rooms
Room is not done by 3 pm although receptionist told us can check in.we saw our door room is widely opened with the liquor bottle ,rubbish,dirty towel laying down on the floor.Air con not cold,coffee stain on the table,cups.no toilet roll,under the window was so dusty.Bedheets with the stains too.The mat towel is whiter than our towels. The cleanliness is totally a big disappointment.
Family - Jun 29, 2017
harivansha
Close to The Shore
For us, three friends, it was easy location close to The Shore and not too far from Jonker Walk. We still drove around. Cleanliness is so so. Its not dirty, not the cleanest. Super busy hotel during peak time. The main malay guy in charge is awesome, always good at his customer service ethics. Good asset to the hotel. Breakfast no comment, was told previous night it was until 1030am. In the morning was told it was until 10 only. But the lady still maange to make us eggs. thanks. Tv: gosh.. whats wrong in getting that astro decoder fixed. Pls spend some money to get the channels fixed. Else I would have given the hotel one more rating up. My two friends were disappointed. I wasnt bothered since I am internet person. Nice large room and toilet, great value to that. Please fix some of the burnt lights in toilet and room. Dont be cheapskate to spend some money, we know you get alot customers being in nice strattegic spot.
Friends getaway - Jun 28, 2017
theycallmethewandrer
A couple days at 7 Days.
Pros: location was pretty good, close enough to the river walk; free breakfast was... Free, sometimes good other times not as much; helpful staff, very friendly; room was fine, fairly comfortable with the usual amenities: tea/coffee, water. Cons: as already mentioned breakfast wasn't always great, small variety and sometimes not much left even if I went plenty before breakfast ended; TV in room didn't have much variety if I remember correctly. Fox Movies Premium would play in the lobby but not in the room? Weird. Overall not bad. Location is good if you don't mind walking - it's a pretty quiet area. Improve breakfast and I'll consider returning, Melaka is a beautiful city!
Solo travel - Jun 1, 2017
buckley1990
Not Clean!
There are options that are so much better that don't make your skin crawl. There were blood stains on our bedding and the room and floor were not clean. The sheets were torn. At least there were no noticeable bed bugs. It was also noisy at night.
Couples - Mar 23, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Hotel Services
    • Express check-in
    • Express check-out
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Newspaper in lobby
    • Tours
  • Public Facilities
    • Parking
    • Coffee shop
    • Early check-in
    • Elevator
    • Breakfast restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • In-room Facilities
    • Desk
    • Hairdryer
    • Separate shower and tub
    • Shower
    • TV
  • General
    • AC
    • Family room
    • Non-smoking room
  • Food and Drinks
    • Breakfast
    • Cafe
  • Accessibilty
    • Accessibility equipment
    • Wheelchair accessible
  • Business Facilities
    • Business center
    • Computer station
  • Connectivity
    • Free WiFi
  • Shuttle Service
    • Airport transfer with surcharge
  • Transportation
    • Bicycle rental
  • Nearby Facilities
    • Shops
  • Things to Do
    • TV lounge

Check-in and Check-out Time

Check-in: 3:00 PM
Check-out: 12:00 PM

note: hotel was previously named 7 Days inn

Location
Staying at 7 Days Premium Malacca is a good choice when you are visiting Melaka City Center.

This hotel is very easy to find since it is strategically positioned close to public facilities.

About 7 Days Premium Malacca

For you, travelers who wish to travel comfortably on a budget, 7 Days Premium Malacca is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, 7 Days Premium Malacca provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at 7 Days Premium Malacca , a wonderful accommodation for your family holiday.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, 7 Days Premium Malacca is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at 7 Days Premium Malacca .

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

With all facilities offered, 7 Days Premium Malacca is the right place to stay.

Pets are NOT allowed.


Latest check-out time is 1300 hours (subject to room availability).

On 01 April 2012, the Melaka State Government imposed a mandatory MYR 2.00 nett Heritage Tax Fee per occupied room per night for all hotel accommodation. This fee may change without prior notice. Hotel will collect this fee this fee directly from our guests upon their check-in.

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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