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  2. Malaysia(5,801 hotel)
  3. Penang(544 hotel)
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  6. Berjaya Penang Hotel (Previously known as Georgetown City Hotel)

Berjaya Penang Hotel (Previously known as Georgetown City Hotel)

B1, One-stop Midlands Park Centre, 488-DB2-1, Jalan Burma, Gurney Drive, Georgetown, Penang, Malaysia, 10350
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According to 1,888 guests
14 guests talked about friendly staffsVery satisfied with Georgetown City Hotel, friendly
Kho S. K.
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Based on 448 traveler reviews
24-Hour Front Desk
Swimming Pool

Nearby attractions
Penang Adventist Hospital
(0.17 km)
Gurney Paragon Mall
(0.46 km)
Gurney Drive
(0.74 km)
Island Hospital
(1.49 km)
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Review by Traveloka users

Based on 996 reviews

Very Good
Show reviews that mention...
- Medical Travel
All are good. Only the breakfast are poor
- Family vacation
Overall its ok and will visit again next time
- Medical Travel
Please clean the bathroom thoroughly or renovate it. It looks dirty. And fix the wifi. The connection is really slow
- Medical Travel
Fast check in, excellent service, only the wifi quite slow.
- Medical Travel
Nice reception, clean room, nice view
Small room, not good for family
- Medical Travel
Room is good. Only bit noisy from sound of club near the hotel. I am stay at 12 floor. Location is near adventist hospital. Only need 3 minute by walking. Staff is great and helpful.
- Medical Travel
Clean enough, closed to hospital
- Medical Travel
Very convenient, good service, the bed is so comfy
- Business travel
Room is clean, good environment
Based on
448 reviews
Review from
Solo travel41
Friends getaway65
Rating Result
Very Bad
Very Good
Very old hotel and no recent facelift or renovations!
My wife, myself and a friend (80 years old) came here to spend the weekend for an alumni event which took place at this hotel. The lobby is not at friendly as it has a flight of stairs to get to the reception! and this is the only front access! So we had to go to the car park and get the lift access for our friend who had difficulty in walking (leave alone climbing a staircase) and was with a walking stick. Only one lift was working and it was a long and horrible wait!! The check-in was ok but again waiting for the lift was an agony. The rooms were pretty old and pale! Had no character. The bath was also old and amenities was limited and bare basic! The room rates offered wasn’t any discounted rate and in short the price charged does not match up the standard. We surely could have got newer properties for the same price or lower. The only positive note to add is, my wife and I were vegetarians and at the Banquet the served us excellent vegetarian dishes. As for the stay, we will surely not come back here again until a renovation takes place.
Friends getaway - Nov 19, 2017
Joseph D
Good Location
Other than being in a convenient location, the hotel doesn't impress much. Rooms are just about ok. Staffs are friendly, but some look disinterested. Overall, it's an okay place to stay if you don't have high expectations.
Friends getaway - Nov 17, 2017
I stayed in room 2515. Usually i will inspect hotel beds for bedbugs because im deathly allergic to them and i had an infestation at home before. It costed a bomb to clear and it was a nightmare. But this was a work trip so by the time i reached the hotel, i was exhausted and thought to myself, i wouldnt be so unlucky. Boy was i wrong. By the 2nd night, i counted 9 bites. So i inspected the bed hoping that i was just extremely attractive to mosquitos. And also to make a decision whether to seal all my stuff when i get home. I did not see any bedbugs but i did find tell-tale signs of tiny blood spots on the bedsheets near the area of my pillow. (See photo) I sincerely hope i got the bites elsewhere because if it was from the hotel, the chances that the buggers hitch-hiked home with me is so much higher. The silver-lining is that all my other colleagues (we had 18 rooms in total) were not bitten.
Business - Nov 10, 2017
Edward T
Hotel near Adventist Hospital and Guerney
This hotel is a good choice for those who want to visit Penang Adventist Hospital. It is also in walking distance to Guerney Paragon and Guerney Plaza, and further to Guerney Drive area. Nearby you can find traditional food sellers and various cafes.
- Oct 3, 2017
Mable K
Unprofessional services..
First time and my last time time staying here. Super unprofessional services provided. Requested for laundry bags and mineral water several times, operator told me to give 5 mins for it to be deliver. However it never turn up. Shower curtain and room's window curtains were stained with reddish brown stains. Disgusted. After checking out, realized that i had left behind my blanket and my sister left behind her clothes. Made a call to the operator. The operator was indeed helpful and responsive ( so , i thought this hotel services wasn't that bad after all)BUT then the next day which was yesterday 2/10/17, around 4pm, i received a call from this hotel again, but this time, was a lady who speaks malay to me.. broken english (totally unprofessional) asking me to bank in RM 30 delivery charge to their account given ( but not the bank name). She seems rushing to hang up the call. Somemore, before hanging up, ask me to email them my pay slip and input my address details so that they can proceed the delivery. I then called back to re confirm the bank details, however, i couldn't reach this suspicious lady. A lady from housekeeping kept directing me to some departments which bounce back to her and told me she doesn't know anything..(WTH??) Called the operator once more regarding this, the gentleman who picked up the phone told me that they actually doesn't provide courier services for lost and found items and that i have to come over to pick up myself. ( What was this? Information was given totally differently from each of the staff!) Fine, then this gentleman somemore asked me if i have that suspicious lady's name and i said no ( That's why i called to rectify this issue..HELLO??) This gentlemen then told me to give him sometime to check for me and that he'll call me back at 1630 on that day 2/10/17. But he never. Doesn't this looks like scamming? Pushing me like a pin ball by just denying and by just say "don't know" I never thought of writing a review on this until today 3/10/17 , when i received another call from a lady from number this number 0172651520 regarding the delivery charge. As i'm totally sick of how they handle this, i told this lady "forget about it" and she was like " huh, apa ni? "with such rude communicating skill which boils up my day! No proper professionalism from this hotel serviceespecially the staff, how do you expect me to trust you, RM 30 is not much, but this RM 30 not worth for such terrible people who tries to scam guest who checked out and left their items behind. irresponsible, unprofessional, illiterate behaviour. To the management, You should indeed improve the hotel services from each and every individual working in this hotel. Also, you should train their communicating skills as well as their teamwork skills to prevent miscommunication so that we, guest are not confused with the information given. Last but not least, as a hotelier, contacting guest with personal phones instead of hotel direct line is a super wrong act! This is my first time encountering such terrible service gesture! 5 star for this Even a motel and first star inn are more professional in handling these. Most important INFORMATION DELIVERED are not different but exact!
Family - Oct 2, 2017
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Hotel facility


Hotel policy

  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Hotel Services
    • Welcoming drinks
    • Concierge
    • Money changer
    • 24-hour Receptionist
    • Laundry service
    • Limited hours room service
    • Luggage storage
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • In-room Facilities
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Shower
    • TV
  • General
    • AC
    • Ballroom
    • Non-smoking room
    • Swimming pool
  • Things to Do
    • Fitness center
    • Outdoor pool
  • Business Facilities
    • Meeting facilities
    • Photocopier
  • Transportation
    • Limited parking
    • Limo or town car service
  • Kids and Pets
    • Babysitting
  • Food and Drinks
    • Bar
  • Shuttle Service
    • Airport transfer with surcharge
  • Accessibilty
    • Access friendly
  • Connectivity
    • Free WiFi

      Check-in and Check-out Time

      Check-in: 2:00 PM
      Check-out: 12:00 PM

      note: hotel was previously named Georgetown City Hotel

      Staying at Berjaya Hotel Penang is a good choice when you are visiting Gurney Drive.

      This hotel is very easy to find since it is strategically positioned close to public facilities.

      About Berjaya Hotel Penang

      Whether you are planning an event or other special occasions, Berjaya Hotel Penang is a great choice for you with a large and well-equipped function room to suit your requirements.

      From business event to corporate gathering, Berjaya Hotel Penang provides complete services and facilities that you and your colleagues need.

      Have fun with various entertaining facilities for you and the whole family at Berjaya Hotel Penang, a wonderful accommodation for your family holiday.

      Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

      The hotel’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Berjaya Hotel Penang exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      Berjaya Hotel Penang is a hotel with great comfort and excellent service according to most hotel's guests.

      Get precious and unforgettable moment during your stay at Berjaya Hotel Penang.

      Check-in Policy

      Check-in after 03:00 PM Check-out before 12:00 PM

      Children Policy

      Children aged 11 years and older are fully charged.

      Children age 1 to 10 years stay free when share existing bed with parents

      Extra bed is subject to availability upon arrival, chargeable at RM81.62 nett per night (rate subject to change). Guest is required to pay the extra bed charges upon arrival to hotel front desk.
      Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.