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  5. Bukit Bintang(318 hotel)
  6. Berjaya Times Square Hotel

Berjaya Times Square Hotel

No.1, Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
Exterior / Building
8.5/10Very Good
According to 272 guests
Clean and comfortable. A very convenient place to stay.
Cornelia F.
See all reviews
Based on 2,398 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
Imbi Monorail Station
(0.05 km)
Bukit Bintang Monorail Station
(0.46 km)
Hang Tuah Station
(0.48 km)
Bukit Bintang
(0.81 km)
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Review by Traveloka users
Review
8.5
/10
Very Good
Cleanliness
8.46
Comfort
8.50
Meal
7.99
Location
8.84
Service
8.33

164 Traveloka customers have stayed in this hotel and given reviews:

8.5
No complaint, good all around here.
9.1
If you like shopping then this is the right place for you.
8.5
Big room but too old. Good location.
9.4
Good place with luxury facility
8.4
Everything is good but the only one thing I feel sorry is about when I in check in process, they told me to back in about 1 hour, and when i'm come back,they told me to wait about 0.5 - 1 hour again. How can it possible because I have an 2.5 years old infant
9.1
The hotel was near to bukit bintang and easier for find food
8.5
Clean and comfortable. A very convenient place to stay.
8.3
Well maintained. Good location!
8.5
Big space and family welcoming. Great!
9.0
Certain foods on the morning breakfast buffet line were not refill whereby there's more than an hour before breakfast finished.
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Based on
2,398 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business239
Couples649
Solo travel114
Family879
Friends getaway264
Rating Result
Very Bad
185
Bad
168
Average
456
Very Good
902
Extraordinary
687
Cigale16
Dirty room
Currently staying at the hotel. Was given our room late because they told us housekeeping was still preparing the room. When we got the room late evening it was dusty and dirty. Was too tired to ask for cleaning. Next morning complained before going out. When we came back carpet was still dusty and bathroom is still in terrible state. Even though location is perfect with access to mall not coming back again to this hotel. We are paying the price of 5 stars room for a 1 star dirty room. Very disappointed. We've been traveling all over Malaysia (north) since 2 weeks stayed at several hotels with last stop at KL and this hotel room is ruining the vacation finish!
Family - Aug 14, 2017
gerarfg
Definitely not 5*
Attending a conference in KL, I decided to book myself at the Berjaya Times Square Hotel where the event was. Booking online was easy but booking a pickup at hotel was somehow already an experience as I had to provide copy of my credit card and my passport to secure it !!! Why do you need it since you already have all my information through the room booking ??? Anyway, why not 😎 After 2hrs drive in the heavy traffic in KL, I finally reached the hotel and was escorted to the 14th floor where the club lounge is located. Karen, the duty manager was very kind and all set, I was ready for room dining and a good sleep. Room dining took me already 3 attempts .. since it is no direct dial-in and u have to go through the main operator which I believe is very busy on a Friday night. Finally, I was able to place my order and had to wait 80mns before getting it ☺️ .... which left me some time to ask for the IT to check the wifi connection which was unstable and disconnect me every 10mns !!!! Not much a result on the Wifi, I should hav assume it was a bad sign for the room dining and it was 😬 Too happy to finally get it, I signed and thanks the guy and did start my diner .... till I was interrupt 25mns later by the same guy who was asking me to pay cash instead of booking on my room. It was past 10pm and had no local currency so asked him to book on my room. No answer, he left and thought the issue resolved ..... till someone from the restaurant (which did not introduce itself) did call me to inform that I had to pay !!!! And if I had no cash, I had either to go down and find an ATM or pay by card !!!!! Do you expect me at 1030pm to go out for ATM treasure hunt or to give my credit card to a restaurant employee who would have gone 10/20mns with it ..... no way !!! After a gentle but firm no, the restaurant employee started to tell me that my bill would have to be set tonight so he will continue to call me if I refused to pay 😬.... I asked him to not forget who was the customer and hang up the phone. 5m's later, I got a call from Karen - from the club lounge - who apologized for the inconvenience and informed that credit line was on my room so the room dining would be charged to it. Why did we not start there .... mystery to me. Any way, the above + the unreliable Wifi + the curry smell (at least) at my floor ..... has convinced me to not go back and thus, despite Karen and the team from the club lounge which made my stay as smooth as possible afterwards. U can find much better hotel in KL for the same price. F
Business - Aug 14, 2017
Neeelz
It is the worst hotel
I give this hotel half a star not even full i will not talk about the location and the entrance. I will just say that when we first arrived they kept throwing us back and forth from entrance to entrance not knowing exactly which tower we belong to. On top of it the receptionist was laughing at our situation. when we came to go to bed in the night the master bedroom bed broke 😱. The room service takes one to two hours to deliver. Notice the broken corner of the bed and the way it fell on each corner. It really is not worth a dime a penny a rupee nothing
Family - Aug 12, 2017
Shahbaz K
Still here... Terrible house keeping and very bad service... if i had not paid for the room i would have left by now...
writing this review from the room right now since the manager never calls back. very poor housekeeping. imagine walking into a dirty room at 2:00 am in the morning. the carpet and bath tub was so dirty that we couldn't even take off our shoes in the room now take a bath without keeping our sandals on. we requested a double bed room and were given a twin bed room. when called front desk they said manager would get back and till today no one has called our room to change it. we come back first day after a tiring day trip and room is dirty. not cleaned all day. called housekeeping and someone came and cleaned it while we along with our kids stood outside the room. second day came back at 7:00 pm and again room dirty. went to meet the manager to complain and he's not there. its amazing how they can call this a 5 star hotel.
Family - Aug 12, 2017
Dian M
Good Deal for Money
Located adjacent to shopping mall (which caters many bargain shops instead of luxury) this hotel is practical. Easy to get food outside hotel, entertainment for kids, etc. The price is pretty reasonable for the quality of the hotel. This hotel seems so popular with the middle eastern guests, breakfast buffet were 80% of them. Food quality in buffet line were good but the speed of refill the plates should be faster. My family stayed in 2 bed room apt and the view from our room window's was splendid KL city with Petronas Tower.
Family - Aug 9, 2017
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Hotel facility

Description

Hotel policy

  • Hotel Services
    • Porter
    • Concierge
    • Money changer
    • Express check-out
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Tours
    • Wedding service
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Safety deposit box
    • WiFi in public area
  • In-room Facilities
    • Bathrobe
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Separate shower and tub
    • TV
  • Things to Do
    • Children play area
    • Children pool
    • Fitness center
    • Massage
    • Outdoor pool
    • Sauna
    • Spa
  • Nearby Facilities
    • ATM/Banking
    • Hair salon
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • Business Facilities
    • Business center
    • Business facilities
    • Computer station
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
  • Food and Drinks
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Bar
    • Breakfast
    • Poolside bar
  • General
    • AC
    • Ballroom
    • Banquet
    • Family room
    • Swimming pool
  • Sports and Recreations
    • Basketball
    • Fitness
    • Squash
    • Table tennis
  • Transportation
    • Parking with surcharge
    • Valet parking with surcharge
  • Connectivity
    • LAN Internet
    • Free WiFi
  • Accessibilty
    • Access friendly
  • Shuttle Service
    • Airport transfer with surcharge
  • Kids and Pets
    • Babysitting with surcharge

    Check-in and Check-out Time

    Check-in: 3:00 PM
    Check-out: 12:00 PM

    Location
    Berjaya Times Square Hotel is located in area / city Bukit Bintang.

    The hotel is located only 0.48 km away from Hang Tuah Station.

    There are plenty of tourist attractions nearby, such as Imbi Monorail Station within 0.05 km, and Bukit Bintang Monorail Station within 0.46 km.

    About Berjaya Times Square Hotel

    Whether you are planning an event or other special occasions, Berjaya Times Square Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

    Are you a shopaholic? Staying at Berjaya Times Square Hotel will surely spoil you for numerous shopping centers nearby.

    From business event to corporate gathering, Berjaya Times Square Hotel provides complete services and facilities that you and your colleagues need.

    Have fun with various entertaining facilities for you and the whole family at Berjaya Times Square Hotel, a wonderful accommodation for your family holiday.

    If you plan to have a long-term stay, staying at Berjaya Times Square Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

    The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

    The hotel’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from Berjaya Times Square Hotel exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    Berjaya Times Square Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

    Enjoy luxurious treats and incomparable experience by staying at Berjaya Times Square Hotel.


    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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