Berjaya Times Square Hotel, Kuala Lumpur

Hotels
No.1, Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
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About Accommodation

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In Kuala Lumpur, Berjaya Times Square is well-known by the locals and is the most visited shopping mall in Kuala Lumpur. With a great place to shop, you need an equal great accommodation to stay during your visit. The Berjaya Times Square Hotel Kuala Lumpur is a luxurious five-star hotel that provides you all the comfort you need throughout your stay. Either you are on a business trip or going on a holiday with loved ones, the hotel offers room selections that will compliment your needs. Located right on Imbi Road, Bukit Bintang, the hotel consists of 14 types of exclusive rooms complete with first class facilities and services for guests to enjoy. Over the years, the hotel have won so many achievements and awards like 2015 The Malaysia Book of Records under the Human Achievement Category for the Longest “Dragon” Chocolate Cake, 2015 Booking.com Award Winner, 2015 Tripadvisor Big Apple Restaurant and 2016 Holiday Check Awards - the largest German-language rating portal for travel and holidays online. This achievement will corroborate on their promise to give you a memorable experience.
Staffs have been vaccinated for COVID-19.

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi

What Guests Say About Their Stay

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Friendly Staffs (5)
Tasty Breakfast (2)
Comfortable Room (1)
Spacious Room (18)
9.7
/ 10
Fiko F.
one stop hotel..great location, it's easy to find everything you need at berjaya Times square mall..

Location Info

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No.1, Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
Lobby Berjaya Times Square Hotel, Kuala Lumpur
Lobby 2 Berjaya Times Square Hotel, Kuala Lumpur

Discover More About Berjaya Times Square Hotel, Kuala Lumpur

In Kuala Lumpur, Berjaya Times Square is well-known by the locals and is the most visited shopping mall in Kuala Lumpur. With a great place to shop, you need an equal great accommodation to stay during your visit. The Berjaya Times Square Hotel Kuala Lumpur is a luxurious five-star hotel that provides you all the comfort you need throughout your stay. Either you are on a business trip or going on a holiday with loved ones, the hotel offers room selections that will compliment your needs. Located right on Imbi Road, Bukit Bintang, the hotel consists of 14 types of exclusive rooms complete with first class facilities and services for guests to enjoy. Over the years, the hotel have won so many achievements and awards like 2015 The Malaysia Book of Records under the Human Achievement Category for the Longest “Dragon” Chocolate Cake, 2015 Booking.com Award Winner, 2015 Tripadvisor Big Apple Restaurant and 2016 Holiday Check Awards - the largest German-language rating portal for travel and holidays online. This achievement will corroborate on their promise to give you a memorable experience.

How to get to Berjaya Times Square Hotel Kuala Lumpur

Considering the hotel is right in the city of Kuala Lumpur, the issue of getting there is close to nonexistent. You can reach the hotel through various mode of public transportation. If you are coming from the Kuala Lumpur International Airport (KLIA), you can straightaway take a taxi or use the mobile transportation application Grab/Uber to take you to the hotel. The journey from the airport to the hotel will take around 40 minutes. If you are starting your journey from KL Sentral, you will have to take the monorail from the KL Sentral monorail station to Imbi monorail station. The hotel will be just several steps away from the station. If you get confused along the way, you could always look out for certain familiar landmarks that can help navigate your way to locate the hotel. One obvious landmark to look for is the Berjaya Times Square shopping mall because they are literally connected together. Other landmarks Low Yat Plaza, Metro Hotel Bukit Bintang, Plaza Imbi and Sungei Wang Plaza. The landmarks stated are within 2 km range from the hotel.

Different Types of Rooms in Berjaya Times Square Hotel Kuala Lumpur

The hotel provides first class luxurious rooms for all types of guests to choose from. There are a total of 14 types of rooms consisting of high-quality facilities and services include bathrobe, bathtub, cable television, separate shower and tub, in-room safe, working desk and hairdryer. The types in questioned are Studio, Studio Twin Towers View, Superior, 2-Bedroom Deluxe, 2-Bedroom Deluxe Twin Towers View, Premier, Premier Twin Towers View, 2-Bedroom Suite, Club Premier, Club Premier Twin Towers View, Club Premier Suite, Classic Penthouse, Empress Penthouse and Ambassador Penthouse.

Studio and Studio Twin Towers View presents the best of studio type room. The interior design is kept simple with classic furnishings under soft lighting ambience give you a sense of calmness in a 51 sqm room. You will have the option of choosing either King-sized bed or Twin beds. Facilities provided include complimentary daily newspaper and tea/coffee making facilities. Plus, the optional view if you want a room that is overlooking the Twin Towers.

2-Bedroom Deluxe and 2-Bedroom Deluxe Twin Towers View offer suitable accommodation for those travelling with family members. The interior design is easy on the eyes under soft lighting ambience that will give you a sense of comfort when you stay in throughout the day. You will have the option of choosing either King and Twin beds or King Beds in both bedrooms. Facilities provided include complimentary daily newspaper and tea/coffee making facilities. Plus, the optional view if you want a room that is overlooking the Twin Towers. The 2-Bedroom Suite is also suitable for family use as it is very spacious and comfortable.

Club Premier, Club Premier Twin Towers View and Club Premier Suite give you the first class treatment with their club benefits involved. Among the benefits you will gain is personalised check-in/out at the Club Lounge (Level 14), all day free flow coffee, tea, juices and soft drinks at the Club Lounge, 20% discount on Food and Beverage (excluding promotional items and alcohol), complimentary local calls on area code 03, 2-pieces laundry pressing per room per day, Wi-Fi access in guest rooms and all public areas of the hotel plus breakfast at the Club Lounge from 6:30 am to 10:30 am. You will have the option of choosing either King-sized bed or Twin beds. Facilities provided include complimentary daily newspaper and tea/coffee making facilities. Plus, the optional view if you want a room that is overlooking the Twin Towers.

Classic Penthouse, Empress Penthouse and Ambassador Penthouse are the main attraction here for a luxurious hotel experience. Each penthouse display elegant interior designs with astonishing furnishings that will make you feel like a VIP throughout your stay. The penthouse varied in size; Classic Penthouse is 379 sqm, Empress Penthouse is 356 sqm and Ambassador Penthouse is 382 sqm. You will have the option of choosing either King and Twin beds or King Beds in both bedrooms. Facilities provided include complimentary daily newspaper and tea/coffee making facilities. Plus, the aesthetic view of the city around.

Restaurants and Cafes in Berjaya Times Square Hotel Kuala Lumpur

Even though the shopping mall is just next door, but the dining areas prepared inside the hotel is even more exciting. The hotel provides four dining areas that prepared amazing cuisines varied of style and themes; the Big Apple Restaurant, Broadway Lounge, Samplings On The Fourteenth Restaurant and Poolside Gazebo.

Big Apple Restaurant offers an extensive buffet of local and international cuisines that will sure to make your mouth watering. Operating hours begin from 6:30 am until 12:00 am. Located on Level 14 West, the restaurant is certified Halal by JAKIM, thus, Muslims will not have to worry about dining here with family and friends.

Broadway Lounge offers mouth-watering snacks and drinks (alcohol and non-alcohol) where you can enjoy together with the live band music and the beautiful sunset scene in motion. Operating hours begins from 10:00 am until 1:00 am on weekdays and 10:00 am until 2:00 am on weekends. Happy Hour is from 4:00 pm until 10:00 pm. Located on Level 14 West, this lounge is the perfect place to unwind.

Samplings On The Fourteenth Restaurant offers exclusive award-winning fine dining experience plus delicious wine to go with the food. Operating hours begin from 6:30 pm until 10:30 pm. However, the restaurant is closed on Sundays and Public Holidays. Located on level 14 West, the restaurant is perfect to enjoy the rich taste of classic Western cuisines.

Poolside Gazebo is the perfect spot to relax and unwind after a long day. The gazebo offers delicious snacks and refreshing beverages for those wanted to take five from the pool. The pool is one of the largest rooftop swimming pools in the city. Operating hours begins from 10:00 am until 10:00 pm. Located on level 15, from the gazebo, you could also enjoy the magnificent view of the iconic Petronas Twin Towers.

Facilities and Activities in Berjaya Times Square Hotel Kuala Lumpur

In order to ensure you have the best experience in this five-star hotel, every facilities and service by the hotel is kept in top shape for you. Hotel services and facilities provided by the hotel including fully-equipped business centre, foreign currency exchange, Wi-Fi access in public areas, laundry service, limousine service, parking bays, 24-hour concierge, 24-hour room service, 24-hour security, 24-hour CCTV surveillance and more. If you are looking for fun things to do around the hotel, you can always enjoy the sun lounger, fitness centre, steam room, play basketball, spend some time at the bowling alley and squash.

Interesting Places near Berjaya Times Square Hotel Kuala Lumpur

Berjaya Times Square -

What is better than having a shopping mall right next to your hotel? Berjaya Times Square has some of the most interesting and fun things you can enjoy with your family/friends. You will never get bored spending your time here.

KLCC -

Spare your time to see the iconic building that made Malaysia unique in its own way. Normally, whoever comes to Kuala Lumpur for a visit would not miss the chance to visit this one-of-a-kind landmark. You would not want to miss out on it.

All Facilities

Bar, Cafe and Lounge Berjaya Times Square Hotel, Kuala Lumpur
Bar, Cafe and Lounge
Swimming Pool Berjaya Times Square Hotel, Kuala Lumpur
Swimming Pool
Fitness Center Berjaya Times Square Hotel, Kuala Lumpur
Fitness Center
Functional Hall Berjaya Times Square Hotel, Kuala Lumpur
Functional Hall
Common Space Berjaya Times Square Hotel, Kuala Lumpur
Common Space

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Buffet lunch
  • Cafe
  • Dining area
  • Gluten-free meals
  • Hot breakfast
  • Poolside bar
  • Set menu dinner
  • Set menu lunch
  • Snack bar
  • Snacks
  • Dietary menu
  • Vegetarian meal
  • Winery

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Money changer
  • Doorman
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Mobile
  • Multilingual staff
  • Newspaper in lobby
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Cloakroom
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room
  • Sun loungers

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Business centre

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

Sports and Recreations

  • Basketball
  • Bowling alley
  • Fitness center
  • Squash
  • Table tennis

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • In-room accessibility
  • Wheelchair accessible

Transportation

  • Parking with surcharge
  • Valet parking (surcharge)

Connectivity

  • Internet point
  • Free WiFi

Family-friendly Facilities

  • Children pool

Kids and Pets

  • Babysitting with surcharge

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Extra Breakfast

Accommodation charges MYR 38.00/guest for extra breakfast.

Breakfast

Breakfast at the accommodation will be provided from 06:30 - 10:30.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at Berjaya Times Square Hotel, Kuala Lumpur?
There are top facilites at Berjaya Times Square Hotel, Kuala Lumpur such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Berjaya Times Square Hotel, Kuala Lumpur?
The standard check-in time at Berjaya Times Square Hotel, Kuala Lumpur is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Berjaya Times Square Hotel, Kuala Lumpur provide breakfast?
Yes, Berjaya Times Square Hotel, Kuala Lumpur provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 1,417 verified guests reviews
8.3
Impressive
Fantastic
469
Very Good
613
Satisfying
106
Average
229
Poor
0
Cleanliness
Comfort
Meal
Location
Service

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friendly staffs (5)
tasty breakfast (2)
comfortable room (1)
spacious room (18)
great view (2)
great location (12)
tasty food (3)
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SM
SUBASHINI M.
Staycation
9.7
/ 10
11 Sep 2023
The staffs were very friendly and the room was perfect with a beautiful swimming pool view. The room is clean and comfy too. We even received a surprised birthday cake from the hotel- appreciate it. Thank you so much. The pool is beautiful and large. My daughter enjoyed it very much. Will return for another stay- cation soon.
Review photo of Berjaya Times Square Hotel, Kuala Lumpur from Subashini M.
Review photo of Berjaya Times Square Hotel, Kuala Lumpur 2 from Subashini M.
Review photo of Berjaya Times Square Hotel, Kuala Lumpur 3 from Subashini M.
Review photo of Berjaya Times Square Hotel, Kuala Lumpur 4 from Subashini M.
Review photo of Berjaya Times Square Hotel, Kuala Lumpur 5 from Subashini M.
Review photo of Berjaya Times Square Hotel, Kuala Lumpur 6 from Subashini M.
Review photo of Berjaya Times Square Hotel, Kuala Lumpur 7 from Subashini M.
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Accommodation's Reply
07 Oct 2023
Dear Subashini Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for taking the time to share your pleasant review with us. First of all, we would like to wish you a “Belated Happy Birthday” and thank you for choosing our hotel for such a wonderful occasion. We are delighted to hear how much you were pleased with our beautiful and spotless accommodations and our hospitality. It is nice to know that all the aspects of your time with us were exceptional and came together beautifully for a memorable vacation and you appreciated the surprise birthday cake. We are especially pleased to hear that your daughter enjoyed her time in the swimming pool. It is always our pleasure having you as our guest, we look forward to welcoming you back for another enjoyable stay. Best wishes Low Siew Peng Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur.
TT
Trang T. T. L.
Holiday
9.7
/ 10
08 Jul 2022
The staffs are so nice. My mom and I had a great time here. Everything were so good. I will be this hotel for the next time to Malaysia
Review photo of Berjaya Times Square Hotel, Kuala Lumpur from Trang T. T. L.
Review photo of Berjaya Times Square Hotel, Kuala Lumpur 2 from Trang T. T. L.

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Accommodation's Reply
13 Jul 2022
Dear Trang, Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for staying with us and providing such a delightful review. It is with great joy to read that everything was perfect and you had a great time here with your mum. We are very appreciative of your compliments to our team for their warm services and most of all you will return to stay with us on your next visit to Malaysia. On behalf our team, we certainly look forward to your next visit in the near future for another great experience. Best Wishes, May Cheong | Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur.
TN
Thi N. H. D.
Holiday
9.4
/ 10
05 Jul 2022
Very nice receptionists! And very large bedroom. Perfect ;)
Review photo of Berjaya Times Square Hotel, Kuala Lumpur from Thi N. H. D.

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Accommodation's Reply
10 Jul 2022
Dear Thi Ngoc, Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Many thanks for staying with us and to share your awesome review with us. It is with great joy to read that the warm hospitality extended by our front office team and the spacious room provided you with a comfortable stay. We very much look forward to welcoming you back for a more pleasant experience. Sincerely, May Cheong | Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur
SM
Siti M. B. A.
Staycation
9.4
/ 10
17 Apr 2022
Comfortable. Suitable with my family with 3 kids. Nice view. Worth the price. Only hope guest should be get free parking. Thank you
Review photo of Berjaya Times Square Hotel, Kuala Lumpur from Murni M.

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Accommodation's Reply
22 Apr 2022
Dear Murni Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Many thanks for staying with us and providing us with your valuable feedback. We are delighted to read that you and your family had a comfortable stay and enjoyed the magnificent view. However, we have noted your comments on the complimentary car park, as the car park is under another operating company, which is a separate entity from the hotel. Your kind understanding on this matter is much appreciated. We certainly look forward to welcoming you and your family back again soonest possible. Best Regards, May Cheong | Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur
CA
Cai A.
8.8
/ 10
04 Oct 2022
The room is spacious great view and convenient
Review photo of Berjaya Times Square Hotel, Kuala Lumpur from Cai A.
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Review photo of Berjaya Times Square Hotel, Kuala Lumpur 7 from Cai A.
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Accommodation's Reply
11 Oct 2022
Dear Cai Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you so much for your time to share your positive comments with us. We are glad that you have had a comfortable accommodation especially the spacious room with the magnificent view. We hope you will come back to stay with us again and looking forward to receiving your next reservation soon. Best wishes May Cheong | Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur.
PJ
Phan J.
Holiday
8.8
/ 10
02 Jul 2022
I got 38floor. We check in at 8.00 pm. At first glance, we were so happy, because the room is: 1. Big. 2. Luxurious furniture. 3. Best view. 4. Big window. But the cons for us are 1. The lights use yellow. All yellow. 2. Seems dark. 3. Creepy at the first. Because the room has many doors (can passage through the bathroom), and the room seems dark. 4. The water at the first, was browny, which makes me feel more creepy. And then the water turns out OK.
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Review photo of Berjaya Times Square Hotel, Kuala Lumpur from Phan J. N.

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Accommodation's Reply
06 Jul 2022
Dear Phan, Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for taking you time to share your experience with us. We are glad that you were pleased with our spacious room and the magnificent view from the upper floor. However, we regret that we did not reach your expectation on other areas. We highly appreciate your feedback as guests’ feedback is of utmost importance to us in order to continuously improve our services and facilities to ensure the expectations and satisfaction of our valued guests like yourself are guaranteed. We certainly look forward to welcoming you back for a more pleasant experience Sincerely, May Cheong | Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur.
RA
Ricardo A.
8.6
/ 10
20 Feb 2023
We stayed in a family room on the 22nd floor. At first, the view from the room was amazing, the amenities in the room were great, and the room is spacious, but unfortunately, it lacks cleanliness. The room seems dusty, and the double bed might have had dust mites that caused allergy symptoms. We weren't able to sleep comfortably due to the constant sneezing. Moreover, the hallways on the 22nd floor were sultry. Bad ventilation, and it seems no air conditioners were turned on. Also, the water heater was not working really well; it took almost an hour to heat the water. Overall, it was not worth the spending to stay here with the facilities given.
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Review photo of Berjaya Times Square Hotel, Kuala Lumpur from Ricardo A.

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Accommodation's Reply
22 Feb 2023
Dear Ricardo. Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for sharing your experience with us. We are pleased to hear that you had enjoyed the spacious room with the magnificent view from the higher floor. However, we would like to sincerely apologize for the discomfort and the unpleasantries you had on other areas. Rest assured that we will highlight the issues to the team concerned to be more attentive to the remarks you have highlighted and to ensure our guests experience the best of their stay with us. We certainly look forward to welcome you back for a more pleasant experience. Sincerely. May Cheong | Hotel Manager. Berjaya Times Square Hotel, Kuala Lumpur.
SZ
Siti Z. M. R.
Holiday
6.5
/ 10
16 Jun 2022
Case #1: Checked-in was supposed to be at 3pm but me and my family arrived at 4pm instead. Exhausted from the long journey we expected to rest for a while after check-in before heading out for shopping and dinner. To my dismay, during checking-in, the customer service informed us that our room (2-bedroom suites) was not ready. We were offered to take other separate rooms but I declined the offer and told her that my mum can't stay alone in a room. I insisted on taking the room that I had booked. Therefore the lady at the counter told us to wait for 1 more hour while they were cleaning up, and that will be at 5 pm. Seriously, why so late? Check-out was supposed to be at 12 pm, even late check-out, how late can it be? Never mind about that, we agreed to come back 1 hour later even though we are all tired and my 20-month-old son was very cranky. Case #2: We came back 1hr later at 5 pm. The room was ready and so we went up. The room was nice and acceptable. As we were settling down, my husband saw part of a coffee package on the carpet and food crumbs here and there. Obviously, the room was not 100% clean. We can ignore that. Case #3: We tour around the rooms. Checked the bathroom, not bad BUT there were no towels! Not only that we also realized that there were a few other things that usually other hotels should have were not available in that room. Items such as 1) Bath towels. 2) Bath mats/towels. 3) Robes. 4) Slippers (only 2 pairs instead of 4, based on the max no. Of guests in the room) 5) Complimentary drinks in the fridges (Mine have a few drinks but wasn't topped up fully) 6) Menu List (FnB) 7) Inventory List. Given that the hotel is a 5 Stars hotel, I am very disappointed with the experiences I had. I expected more than this. The complimentary given for the late check-in was 1 hour late check-out and free 1 day of breakfast (the food was not that great also). It's still not satisfying. 1 more thing to add-on there's also 1 faulty socket that was found at the bottom of the wall which I found very dangerous for kids. They should really take safety seriously. I hope Berjaya Time Square Hotel should improve more in their service and upgrade their rooms to match up with the 5 Stars grading.
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Review photo of Berjaya Times Square Hotel, Kuala Lumpur from Siti Z. M. R.

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Accommodation's Reply
20 Jun 2022
Dear Siti, Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you very much for taking your precious time to share with us your stay experience. First of all, we would like to apologize profusely for the disappointments and unpleasant experience you had encountered during your stay with us. We have highlighted the issues to the relevant teams and they have been reminded on this matter in a proper manner. Kindly rest assured that we take your feedback seriously and we will focus our best efforts to rectify to work on any lapses to make appropriate improvements and to continuously provide a high level of services in all areas to our guests. We sincerely hope that you will give us the chance to regain your trust towards our hotel in the future. We very much look forward to welcoming you back for a more pleasant experience. Sincerely, May Cheong | Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur.
TQ
Thanh Q. T. N.
Holiday
5.7
/ 10
07 Sep 2022
Not really worth a 5-star hotel, looks old and was heavily understaffed. Check in took ages (long queue from 3-5pm) and required 100RM deposit without notice in advance. Also, there are 2 building blocks and no check in counter on the block that we stayed. The hallway smells terrible in general. Lights were flickering and the toilet flush barely worked. Interiors were old and there was a muddy wet patch on the floor, no clue what it is. Towels are not provided and line is always busy. Though location is perfect
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Review photo of Berjaya Times Square Hotel, Kuala Lumpur from Nguyen T. Q. T.
Review photo of Berjaya Times Square Hotel, Kuala Lumpur 2 from Nguyen T. Q. T.
Review photo of Berjaya Times Square Hotel, Kuala Lumpur 3 from Nguyen T. Q. T.

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Accommodation's Reply
19 Sep 2022
Dear Nguyen Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for staying with us and to share your stay experience with us. First of all, we would like to apologise profusely for the disappointments and unpleasant experience you had encountered during your recent stay here. Kindly be assured that we take all your remarks in good faith and we will put in place a better SOP and to provide all guests with a wonderful experience at every moment of their stay. We certainly look forward to welcoming you back for a more pleasant experience. Best Wishes May Cheong | Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur
NL
Nova L.
10
/ 10
17 Jan 2023
The view is very good, the staff is very friendly, and the location is very good and strategic, recommended hotel 👍🏿
Translated by Google Icon
Review photo of Berjaya Times Square Hotel, Kuala Lumpur from Krisnatanova K.

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Accommodation's Reply
25 Jan 2023
Dear Krisnatanova, Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for staying with us and to share your experience with us. We are most delighted to read that overall you had a pleasant stay and your expectations were met in most aspects. Special thanks for highlighting the warm hospitality extended by our team. I will definitely share your kind words of praise to the team to encourage them to continue their passion in delighting guests. We certainly look forward to welcome you back for another great experience in the near future. Sincerely, May Cheong | Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur.
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Exterior 4 Berjaya Times Square Hotel, Kuala Lumpur

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