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Eastern Pavilion Boutique Resort & Spa

Lot 1303, Mukim Sungai Karang, Kuantan, Malaysia, 26080
Exterior / Building
Based on 27 traveler reviews
24-Hour Front Desk
Swimming Pool

Nearby attractions
Cherating Turtle Sanctuary
(5.65 km)
Teluk Cempedak Beach
(31.98 km)
Sultan Ahmad Shah Airport (KUA)
(40.93 km)
Bukit Gambang Water Park
(57.07 km)
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Review by Traveloka users

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Based on
27 reviews
Review from
Solo travel1
Friends getaway0
Rating Result
Very Bad
Very Good
Serenity Eco Holiday
The resort is really a tropical paradise. Lots of greenery & staying in traditional house with own private pool overlooking the serene beach. It is a beautiful villa kampung house with modern amenities. The 2-bedroom villa has a huge clean beautiful pool with lots of green foliage to cover for private swim. The staff are warm & welcoming. They have been doing their best to provide excellent services to make us feel relax. However, dining is a dismal which is not to the 4-5 star standard. Breakfast is quite pathetic until we need to buy outside for food. The restrooms in the villa needs to be upgraded especially the bathtub.
Family - Dec 20, 2016
Good location. Near beach. However Villa needs maintenance.
Stayed two nights 7 to 9 sept 16. Booked two bedroom villa. We got terrangganu villa. Furthest villa from the beach but nearest to the front desk and parking. The villa comes with private parking. But sad to say after our dinner, someone else parked their car at our lot. So we had to parked someone else's lot. So much for private parking. The beach is just 5 mins walk from our villa. The Melaka villa is near the beach. Just step out from the villa is Seaview. Villas are named after the states of Malaysia. Design of villa is Malay kampong style. Each villa has its own plunge pool that comes with jacuzzi function. The master bedroom and second bedroom are separated. So a bit of inconvenient if you have young children. The wifi does not work. Called front desk. They told me server down. So I din bother to follow up. Cos I know the wifi does not exist. Good thing we have pocket wifi. Tv have limited channels. No cartoon channels. Sad. The toilet needs serious maintenance. Main bedroom toilet sink was leaking. Children bedroom toilet will flood when you shower. And the sliding door is spoilt. The breakfast was okay. Breakfast area was near the beach. Lovely view. Very quiet during our stay. Which is why we choose this place. Laid back. Quiet. Beautiful clean beach. But there are Lots of sand flies. So be prepared.
Family - Sep 25, 2016
Slightly below average stay in Cherating
Visited this hotel because we won from a contest. There are lots of improvements to be done by the management team: 1. Good greetings from staff at the reception area. It would be good if they escort you to the room instead of telling you directions turn left turn right. 2. Wifi: the connection super poor even though there's router and all. 3. Phone: the phone isn't working at all 4. The room is abit too dim. Needs more lighting Overall is okay except the above
Couples - Jul 2, 2016
Not suitable for international guests.
Deceit: this hotel is listed on various site separately from Holiday Villa, but it's the same hotel. We would not have booked had we known that. We asked when we booked if alcohol was served. But when we arrived, there's no alcohol in the restaurant, only in the 'fun pub' after 9pm. So no wine or beer with dinner. Food: the food was awful. Garnish was browning, the burger patty was cheapest available and deep fried. French fries were so over fried that there was barely any potato. Or maybe it was just the quality of purchasing. We thought local food would be better, but it wasn't. It's a shame this hotel is happy to charge hotel prices for food but don't understand why hotel prices exist. Event/Gawkers: there was an event on the garden in front of our room. Each time we walked past the group setting up the event, they would all stare. There were 2 loud blasts and some smoke during this set up. When we called reception, they said it wasn't their event but the sales dept's event. The manager finally understood the concept that the event was on their property and we were renting a room on their property. Spa: nice set up but indoor pool facilities not in use. Also strange to have hiv/AIDS warnings at a hotel spa. And ugly posters of health ailments. The massage was fine, but not value for money.
Couples - Mar 10, 2016
Great room not matched by overall services
Firstly the room: I had the Melaka pavilion which has a sea view. It is a 1 bedroom pavilion. It had both a bedroom and a sitting room, 2 bathrooms, a fridge, tea/coffee making facilities, tv, verandah and of course its own plunge pool. It was clean and well equipped. The wifi worked in the bedroom, but not as far as the sitting room/verandah. The resort has shared facilities with the co-located Holiday Villa resort. At the time I visited there was only 1 restaurant was available which is Halal and has a limited menu - ok if you are here for 1 or 2 nights but not longer. The room service menu is the same as the restaurant and includes alcoholic drinks. Breakfast had a reasonable selection including an omelette station. Staff at all points were helpful and friendly. A short walk along the beach (left) is the Legend hotel which has a beach-side bar serving drinks and snacks. Warning: mosquitoes and sand flies are present here in large quantities - make sure your room repellent works. The price for the room is ok but not the overall experience.
Solo travel - Jan 23, 2016
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility


Hotel policy

  • Public Facilities
    • Parking
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Cable TV
    • Desk
    • In-room safe
    • Shower
    • TV
  • Things to Do
    • Fitness center
    • Garden
    • Massage
    • Outdoor pool
    • Sauna
    • Spa
    • Steam room
  • Food and Drinks
    • Breakfast
    • Buffet dinner
    • Buffet lunch
    • Cafe
    • Dining area
    • Snacks
  • General
    • AC
    • Family room
    • Non-smoking room
    • Swimming pool
  • Hotel Services
    • Front desk
    • 24-hour Receptionist
    • Laundry service
  • Sports and Recreations
    • Tennis
  • Accessibilty
    • Access friendly

    Check-in and Check-out Time

    Check-in: 3:00 PM
    Check-out: 12:00 PM

    Eastern Pavilion Boutique Resort & Spa Cherating is located in area / city Cherating.

    There are plenty of tourist attractions nearby, such as Cherating Turtle Sanctuary within 5.74 km, and Teluk Cempedak Beach within 32 km.

    About Eastern Pavilion Boutique Resort & Spa Cherating

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from Eastern Pavilion Boutique Resort & Spa Cherating exclusively for you.

    Enjoy luxurious treats and incomparable experience by staying at Eastern Pavilion Boutique Resort & Spa Cherating.

    You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.