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eRYA by Suria Cherating Beach Resort

KM 32.5 Jalan Kuantan / Kemaman, 26080 Cherating, Pahang, Malaysia, Kuantan, Malaysia
Others
7.8/10Convenient
According to 216 guests
Great place to stay. Come over.
Marliza A. K.
See all reviews
Based on 139 traveler reviews
AC
Parking
24-Hour Front Desk
Restaurant
WiFi

Nearby attractions
Cherating Turtle Sanctuary
(1.94 km)
Teluk Cempedak Beach
(39.03 km)
Sultan Ahmad Shah Airport (KUA)
(48.34 km)
Bukit Gambang Water Park
(64.20 km)
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Review by Traveloka users
Review
7.8
/10
Convenient
Cleanliness
7.42
Comfort
7.57
Meal
6.72
Location
8.04
Service
7.57

129 Traveloka customers have stayed in this hotel and given reviews:

10.0
Great place to stay. Come over.
8.5
Strategic location near to kemaman and beach area.
8.4
A lot of parking.. Nice view. Friendly staff
8.3
Nice view and pool for kids. But, late check in and wait almost for an hour for their houskeeping to prepare our rooms. However, the hotel gave us an extra bed and apologised for the late check in.
8.3
Overall ok.. Just reception take to long time to check in.
6.0
Room cleanliness is very poor, a lot of ants crawling on the wall.
8.5
A good recommended for business and family vacation
10.0
Great memory also good service and nice view
4.9
First room, ants on the walls, on the floors and on the beds. Trails of ants on the bed. AC not cooling. No fan to accomodate the dying AC. Complained about the ants to reception and was given another room. Second room nightmare, the floor was not clean. Sand everywhere. I understand that it's a beach resort, but didn't you vacuum the floor after guest checks out + yellowish overly used thin towels + hairs in towels + sand in the bathroom + TV reception super bad + noisy AC and was turn off. There was some event going on, on the ground floor. The karaoke session went on till five minutes before mid night 11.50pm. It was so noisy. Calls to the reception, three freaking times, were to no available. No actions were taken. Nothing was done. My first call, reception told me the event will only be until 11pm. But even almost midnight, inconsiderate people were singing karaoke like nobody's business. I just had a long drive from KL. I am super tired. it is almost mid night. It is so noisy and I could not sleep at all, and the next morning I had to wake up early to make another long journey. This is just unacceptable. I had a bad migraine from the noise, stress and lack of sleep. Thanks so much Suria. I had to start my journey later as I was not feeling well. they are now rebranding to Erya by Suria. You can rebrand and all, your place and service are still frustrating. this hotel clearly does not care about guest's comfort. At all. no matter how many times you highlight the noise, they do nothing about it. well they can claim it's a one off event, but you should know better how to handle and manage to ensure the other guests are not disturbed. Poor management.
5.1
I paid for sea view but then all I got is a room with a bunch of trees in front of my windows. The bed also was like cracked, my back can felt the spring
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Based on
139 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business18
Couples23
Solo travel3
Family49
Friends getaway27
Rating Result
Very Bad
15
Bad
32
Average
45
Very Good
41
Extraordinary
6
fnulnu0723
Old
What can I say about this establishment... It is old and has past its glory times. The room where I was in had windows that cannot be shut properly. There are gaps between the frame and the window causing air-cond air to go out and vice versa. Pillows was filthy. Bed sheets had to be changed because mine had so many stains. The hotel we usually stayed is currently closed so we had to stay here, but I don't know if I would come back to this establishment again. Luckily, the housekeeping who helped us changing the sheets was really nice and she was very apologetic. Management must do something about this hotel to keep it afloat for many years to come. Please care for your workers too that they are the one who will be on the receiving end of our complaints and dissatisfactions.
Family - Sep 28, 2017
Sweetiebun
Worst Hotel Ever Stayed in
Very disappointing Hotel that we stayed in. Was given a room and requested for a room change however the Duty Manager informed that they do not have any other rooms to exchange due to their full house occupancy. The reason for me wanting a room change was due to the condition of the room. Firstly, the AC was very poor in the room and cleanliness was far from poor. Showed me the second room and mentioned that all of the room conditions are almost similar and they had no rooms to change. The toilet was filthy and felt as if Housekeeping never did clean the rooms after guest checks out. Totally disappointed on the cleanliness of the guest rooms and toilet condition. Please have a look at the pictures taken. The Duty Manager doesn't seemed to be bothered towards our feedback on their property. Finally, managed to ring the GM to get this sorted out. Thank you En Raja for sorting this. Please look into the cleanliness of your property and on the customer service at your Front Desk. Totally disgruntled on the one night NIGHTMARE of stay . Will never return nor recommend this property to anyone!
Business - Sep 26, 2017
arieyonn
Horreable Trip
Very dissapointed with trip. I was given a first ground floor room to the pool. The room was very noisy until 2am midnight!! Even i had made a request earlier for a quite room. The room was not properly prepared as there's no small towell and the floor was sticky. I had requested for early check in but the receptionist mention the check in only allowed at 3pm. When i'm back to hotel after lunch, people already start check in as early as 2.15pm! The pool was very small and crowded with people. This was the first and last visit here.
Couples - Sep 18, 2017
ke99
Not the worse, but definitely needs improvement
My 3rd time here with the family. This time took the family room at the Maybank price. To be honest, with the amount of fee paid, i could not really complain that much..but if i were to pay the original price...well, honest be said, we might have moved out elsewhere. The room was really dated, with the toilet being the worst. it seriously needs to be redone. The room was gloomy, with too few lighting available. The TV connection is terrible and furniture is not in its best condition (to be diplomatic). Service given at the reception counter is also something that should be looked at. Not the friendliest group nor that respectful to the guests. Breakfast was very poor. Very limited variety. Needs an injection of local flavour. The backdrop to the reception is actually the only thing that i think looks good, besides the location. Location is probably the best thing you can get from this resort. Really hope the management reads this and seriously look into upgrading/refurbishing this resort as much as they have done in promoting it.
Family - Sep 18, 2017
firdaus_adnan
Nice short trip
my short trip to cherating is nicely accomadated by suria cherating. kids love it. sleep with the sound of waves, wake up by a breathtaking view of south china sea. superb! probably can upgrade the tv channels for more clearer coverage on local stations.
Family - Aug 23, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • In-room Facilities
    • Hairdryer
    • In-room safe
    • Minibar
    • Refrigerator
    • Shower
    • TV
  • Hotel Services
    • Front desk
    • 24-hour Receptionist
    • Laundry service
    • Luggage storage
    • Wedding service
  • Business Facilities
    • Business center
    • Business facilities
    • Conference room
    • Meeting facilities
    • Projector
  • General
    • AC
    • Family room
    • Smoking area
    • Terrace
  • Public Facilities
    • Parking
    • Restaurant
    • Room service
  • Things to Do
    • Karaoke
    • Massage
    • Outdoor facilities
  • Sports and Recreations
    • Beach volleyball
    • Snorkeling
  • Connectivity
    • Free WiFi

    Check-in and Check-out Time

    Check-in: 3:00 PM
    Check-out: 12:00 PM

    Location
    eYRA by Suria Cherating Beach Resort is a hotel in a good neighborhood, which is located at Cherating.

    Not only well positioned, but eYRA by Suria Cherating Beach Resort is also one of hotels near the following Cherating Turtle Sanctuary within 1.94 km and Teluk Cempedak Beach within 39.03 km.

    About eYRA by Suria Cherating Beach Resort

    eYRA by Suria Cherating Beach Resort is the right choice for you who are looking for affordable accommodation in Cherating.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from eYRA by Suria Cherating Beach Resort exclusively for you.

    eYRA by Suria Cherating Beach Resort is a wise choice for travelers visiting Cherating.

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    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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