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  6. Grand Borneo Hotel

Grand Borneo Hotel

Hotel
TA-00-01, 1Borneo Hypermall, Jalan UMS,, 1Borneo, Kota Kinabalu, Kota Kinabalu, Malaysia, 88450
Lobby
Functional Hall
See all photos
Impressive
8.5/10
According to 477 guests
5 guests talked about strategic locationComfortable and clean place, strategic location. Should come back again.
Zainassalmi Z.
See all reviews
Based on 369 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
1 Borneo Hypermall
(0.19 km)
UMS - Universiti Malaysia Sabah
(1.21 km)
Tun Mustapha Monument
(2.97 km)
Kota Kinabalu Floating Mosque
(5.00 km)
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Review by Traveloka users
Review

Based on 242 reviews

8.5
Impressive
Fantastic
124
Very Good
270
Satisfying
45
Average
39
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
8.5
Good for stay, good service and easy to shopping
5.3
- Family vacation
My room air conditioning was not function, shower has broken, refrigerator also has broken and they doesn't not take action immediately, at first they say there is no room to replace,after I said "you guys knowing that this room was having problem, how come you can serve customer with this room" then suddenly there is a room for us. So that's mean at first place they are lying to me or what. That is so unforgivable will not gonna stay here again and will not recommend to others as well....
8.5
- Business travel
Good service, easy to shopping and recommended
8.8
- Business travel
It is comfortable and nice place to stay
4.8
It's an old room without any update and renovation.
7.9
Everything just fine except I have to wait almost 1 hour to get the room.
10
If have a chance again in the near future, I would like to stay here again, hopefully Grand Borneo Hotel have a great offer in the future. The food is good, the environment is also good, it is near to one Borneo Mall, I give 4.5/5 for this hotel.
8.8
- Family vacation
Hotel is great! Good location, food and service. However, late check in (we need to wait for 2 hours) need to be improved.
10
Good service and recommended hotel.
6.2
- Backpacking
No more car parking, location far
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Based on
369 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business77
Couples70
Solo travel18
Family64
Friends getaway29
Rating Result
Very Bad
26
Bad
47
Average
96
Very Good
156
Extraordinary
44
aryaeshqam
Honestly, not worth the price.
Stayed for 3 nights with family. Terribly maintained building and rooms.. saw the Felda banner in the hallway and was not surprised. If you've been to any other Felda owned hotel, you know all their hotels are in need of a remodelling 10 years ago. Rooms are terribly designed. Got a room with a window.. of a view of a wallpaper. I'm not even joking, they made the room smaller by creating a wall with a small space just to add a window, then called it an "inner window". I'd rather have a more spacious room than a useless window. How depressing. Carpets were sticky. I found lots of peanut shells underneath the bed when I moved it to take something I dropped. We had to ask for bedroom slippers because the carpet was too sticky. Bathroom walls are terribly stained. You can see the difference where the suds don't touch. Wouldn't hurt to scrub with some bleach at least once a week. Even worse -- NO HOT WATER. We called the maintenance at 10pm and they promised to send someone over right away. We waited for an hour and a half and called back and they sent someone immediately. I guess they forgot the first time or didn't understand the urgency of needing a shower before bed... The guy came and asked which side of the knob we turned. We explained what we did and his explanation (in Sabahan) was, "the heater in the hotel is not like the one in your home.. it doesn't heat up instantly, this one takes 5 to 10 minutes to heat up". He left and we tried. Left the water running for half an hour and it was still ice cold. Never mind, I told my mum, we just have 3 nights here, no big deal. Well let me tell ya, BAD IDEA. What's worse than paying almost RM200 a night for a hotel room with no hot water? BED BUGS. I'd post a picture of my body but that would be pornography because I kid you not, I have bites all over me. The first night I thought it was just a reaction to unclean sheets, and I was busy the whole time I was in KK, I never actually had time to stop to properly check the itchy spots even when I was in the shower. But on the last day I noticed they looked like insect bites but my mum insisted they were probably a reaction to the sheets. I'm back home now and I have time to properly look at all the itchy spots on my body and they are definitely insect bites. Even worse, I am getting new bites here, which means I have brought the bugs back home. Beyond pissed is not enough to describe how I feel. I don't even want a refund because money can't take away the bugs that are now making my home theirs now. 2 stars is generous enough to give.. the only reason I would give it 2 stars is because it's attached to a mall, and that's it. But to be fair, the location itself is away from the city centre (15 min with no traffic, and KK traffic is horrendous) so if you're there to really explore KK, don't even consider this place. Don't bother staying here. Not worth the price. Might as well stay at the Tune Hotel next door that's cheaper, cleaner and they provide the same basic amenities if you insist on staying at a hotel that's attached to the 1Borneo mall.
Family - Nov 18, 2017
HsHAR_78
Not well maintained
The hotel has not been maintained properly. Room was not really clean, can see stains here and there. Safe deposit box in the room cannot be use, and nothing was done to addess the issue. Basic coffee and tea provided but there was no spoon or stirrer provided. Next to the mall..but limited shopping choices. It’s rather far from the main town so probably not the best place to stay if you looking to going arounds the town
Business - Oct 31, 2017
Nubailah
Good value for a short trip
Room : I booked a superior room. The size is just nice for 1 person. However the table is at corner and the light is too dim, I found it not suitable to do my work and I ended up do it on a bed.I was lucky not to be disturbed by noisy neighbors so I had a good rest and stay. The bath tub is worn out and the sink plug cannot be pulled out once I used it. Had to call the maintenance for help. My advice just use the shower head. Staff : Reception staff were great and helpful so does the housekeeping staff. They even responded to my email very fast during the booking process. Breakfast buffet : Limited food and average taste. Others : Plenty of eateries to choose nearby and lots of taxi if you fancy a tour in the city centre (about 30-40 minutes journey and fare around RM40-50 to city centre/airport)
Business - Oct 30, 2017
Yati M
An option in Kota Kinabalu Sabah
When there for business reasons....so has to make the best out of things...first its located outskirt of Kota Kinabalu town...abt 20mins away with the traffic...first impression...hmmm...quite sombre appearance, the lobby was a bit old looking...the reception staff needs to smile more...looking a bit stern and expressionless...took a while to serve me with the key to my room... Another long waiting for the lift...experienced it everytime....the room was gloomy and sad...some repainting and retiling required...and got a very noisy neighbour(with loads of friends) next door...no sound proofing at all...sigh...suprisingly, the bed was comfy...had a good nite sleep after my neighbour's keeping quiet. Breakfast was ok with some varieties, food was ok... The good thing is that the hotel is attached to a mall...many restaurants and shops nearby... One advice...need transport if you need to go places..no worries...taxi is available...or just uber or grab...
Business - Oct 21, 2017
Serene Y
Average
Good customer services by all staff. Room small but cannot expect much from the price that I paid. Room sound system very poor and unfortunately I've got noisy neighbours. The bathroom shower layout is unacceptable. When take shower the shower room floor was constructed slanted in a way that the water flow back into the bathroom. So so silly.
Business - Oct 16, 2017
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Public Facilities
    • Parking
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • General
    • AC
    • Ballroom
    • Banquet
    • Connecting rooms
    • Family room
    • Heater
    • Non-smoking room
    • Swimming pool
    • Recreation room
    • Terrace
  • Hotel Services
    • Bellhop
    • Concierge
    • Express check-in
    • Express check-out
    • Front desk
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Multilingual staff
  • In-room Facilities
    • Bathtub
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Refrigerator
    • Shower
    • TV
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Gift shop
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • Food and Drinks
    • A la carte dinner
    • Breakfast
    • Buffet breakfast
    • Breakfast with surcharge
    • Dining area
    • Set menu lunch
    • Snacks
  • Things to Do
    • Children pool
    • Fitness center
    • Indoor pool
    • Outdoor pool
    • TV lounge
  • Business Facilities
    • Business center
    • Business facilities
    • Conference room
    • Meeting facilities
    • Photocopier
  • Connectivity
    • Internet point
    • LAN Internet
    • Free WiFi
  • Accessibilty
    • Access friendly
    • Wheelchair accessible
  • Shuttle Service
    • Airport transfer with surcharge
    • Airport transfer
  • Kids and Pets
    • Highchairs
  • Transportation
    • Airport transfer
  • Sports and Recreations
    • Golf course

    Check-in and Check-out Time

    Check-in: 2:00 PM
    Check-out: 12:00 PM

    Location
    Staying at Grand Borneo Hotel is a good choice when you are visiting 1Borneo.

    The hotel has a very good location, also near the Kota Kinabalu International Airport (BKI), which is only 13.9 km away.

    This hotel is very easy to find since it is strategically positioned close to public facilities.

    About Grand Borneo Hotel

    Whether you are planning an event or other special occasions, Grand Borneo Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

    Grand Borneo Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

    Are you a shopaholic? Staying at Grand Borneo Hotel will surely spoil you for numerous shopping centers nearby.

    From business event to corporate gathering, Grand Borneo Hotel provides complete services and facilities that you and your colleagues need.

    Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Grand Borneo Hotel.

    The hotel’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from Grand Borneo Hotel exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    Grand Borneo Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

    With all facilities offered, Grand Borneo Hotel is the right place to stay.

    Extra-person charges may apply and vary depending on hotel policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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