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  1. Hotel
  2. Malaysia(6,467 hotel)
  3. Penang(604 hotel)
  4. Penang Island(545 hotel)
  5. Georgetown(341 hotel)
  6. Hotel Jen Penang

Hotel Jen Penang

Magazine Road, Georgetown, Pulau Pinang, Penang, Malaysia, 10300
Exterior / Building
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According to 319 guests
13 guests talked about great location
Nice location, very convenient to go around Penang, good breakfast and comfortable bed
Mattaneeya P.
See all reviews
Based on 2,138 traveler reviews
Hotel facility
24-Hour Front Desk
Swimming Pool

Nearby attractions
Asia Comic Cultural Museum
(0.10 km)
(0.12 km)
Prangin Mall
(0.14 km)
Hin Bus Depot
(0.25 km)
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Review by Traveloka users

Based on 319 reviews

Very Good
Show reviews that mention...
- Family vacation
Newly renovated and delightful hotel to stay!
- Medical Travel
nice place.. very beautiful design interior, clean, delicious food, good location easy to go anywhere
The receptionist not professional. They din't accept my voucher. After some argument they allowed us to checked in. Very bad
- Shopping & Culinary
Pros: - Near KOMTAR (strategic location) - near Shopping Malls - Easy to find halal foods - easy to use Grab for transportation - room is clean and modern - breakfast is good and they don't provide pork menu. Cons: - the Evening drinks and canapes at the club lounge is average
Nice and clean. Wonderful experience.
- Medical Travel
This hotel is superb, the receptionist is awesome. she manage to extend my stay which the apps can't do it and some changes without charge, the room is so clean and tidy, the bathroom is flawless. never see a hotel bathroom this clean at penang. food at the breakfast so good, love the fish, but what is bad is the taxi at the hotel. Do not use the freaking taxi in front of the hotel. they will rip of your wallet he charge me for 50RM which is cost 7RM.
Thanks for the birthday cake arrangements. Overall very good, the bed and pillow very comfortable. Very helpful and friendly staffs. Just need to improve the room Ventilation system. We stay at smoking room, after smoke, the toilet doesn't have exhaust fan to pull away the smoke.
- Family vacation
Air not so good smell around the hotel.
- Medical Travel
awesome experience so far. impressive
- Business travel
Nice location, very convenient to go around Penang, good breakfast and comfortable bed

A tax is imposed by the city: MYR 3.00 /room per night

Hotel facility


Hotel policy

  • Food and Drinks
    • A la carte breakfast
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Bar
    • Breakfast
    • Buffet breakfast
    • Breakfast with surcharge
    • Brunch
    • Buffet dinner
    • Buffet lunch
    • Cafe
    • Continental breakfast
    • Early bird breakfast
    • Set menu dinner
    • Set menu lunch
    • Snack bar
    • Snacks
    • Vegetarian meal
  • Hotel Services
    • Bellhop
    • Welcoming drinks
    • Concierge
    • Money changer
    • Doorman
    • Express check-in
    • Express check-out
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Medical service
    • Multilingual staff
    • Porter
    • Tours
    • Wedding service
  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Refrigerator
    • Separate shower and tub
    • Shower
    • TV
  • General
    • AC
    • Banquet
    • Cloakroom
    • Connecting rooms
    • Family room
    • Non-smoking room
    • Swimming pool
    • Smoking area
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Gift shop
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • Business Facilities
    • Business center
    • Business facilities
    • Computer station
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
    • Business centre
  • Things to Do
    • Children pool
    • Fitness center
    • Massage
    • Outdoor pool
    • Pool sun loungers
    • Sauna
    • Steam room
  • Public Facilities
    • Parking
    • Elevator
    • 24-hour room service
    • Restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Accessibilty
    • Access friendly
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Wheelchair accessible
  • Transportation
    • Airport transfer
    • Area shuttle
    • Car rental
    • Limo or town car service
  • Sports and Recreations
    • Fitness
    • Game room
    • Table tennis
  • Shuttle Service
    • Airport transfer with surcharge
    • Airport transfer
  • Kids and Pets
    • Babysitting with surcharge
  • Connectivity
    • Free WiFi

    Check-in and Check-out Time

    Check-in: 2:00 PM
    Check-out: 12:00 PM

    note: hotel was previously named Traders Hotel Penang

    Hotel Jen Penang is located in area / city Georgetown.

    The hotel has a very good location, also near the Penang International Airport (PEN), which is only 14.23 km away.

    There are plenty of tourist attractions nearby, such as KOMTAR within 0.12 km, and Hin Bus Depot within 0.25 km.

    About Hotel Jen Penang

    Whether you are planning an event or other special occasions, Hotel Jen Penang is a great choice for you with a large and well-equipped function room to suit your requirements.

    Hotel Jen Penang is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

    Are you a shopaholic? Staying at Hotel Jen Penang will surely spoil you for numerous shopping centers nearby.

    From business event to corporate gathering, Hotel Jen Penang provides complete services and facilities that you and your colleagues need.

    Have fun with various entertaining facilities for you and the whole family at Hotel Jen Penang, a wonderful accommodation for your family holiday.

    If you plan to have a long-term stay, staying at Hotel Jen Penang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

    Not all hotel allow guests with pets, but Hotel Jen Penang welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

    While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Hotel Jen Penang is suitable for you who value privacy during your stay.

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    The hotel’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from Hotel Jen Penang exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    Hotel Jen Penang is a hotel with great comfort and excellent service according to most hotel's guests.

    Enjoy luxurious treats and incomparable experience by staying at Hotel Jen Penang.

    Hotel may accept Late check out, subject to room availability, with additional fee.

    Hotel may accept Early check in, subject to room availability

    Hotel Jen Penang by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall.

    Following an extensive MYR80 million makeover, the hotel offers a vibrant, contemporary environment suited for business and leisure travellers, as reflected in the design of the brand-new 443 rooms and suites, public spaces, all-day-dining restaurant Cafe Jen and Lobby Lounge which houses a ready-to-go snack bar. It offers an outdoor swimming pool and free Wifi access throughout the hotel.

    Guests at Hotel Jen Penang enjoy access to Golden Sands Resort in Batu Ferringhi Beach. A free shuttle service operates between the two hotels.

    Rooms and suites at Hotel Jen Penang feature modern Malaysian decor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box.

    For relaxation, guests can arrange for a massage or make use of the sauna and steam room. The 24-hour health club boasts of modern equipment. Other facilities include a salon and a business centre.

    Buffet breakfast is available at the hotel. The newly renovated Cafe Jen offers diners authentic Asian cuisine and international flavours. A ready-to-go snack bar offering local specialties and refreshments are served at the newly redesigned Lobby Lounge.

    Hotel Jen Penang is a 15-minute drive from Penang International Airport and Bayan Lepas Industrial Zone. Several tourist attractions, as well as dining and shopping options, are within walking distance from the hotel.

    Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is excluded in Hotel's Room Rate.

    With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang (excluded from Hotel's Room Rate).

    Pets are NOT allowed.

    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.