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  6. Hotel Jen Penang by Shangri-La

Hotel Jen Penang by Shangri-La

Magazine Road, Georgetown, Penang Island, Penang, Malaysia, 10300
Exterior / Building
Exterior / Building
Bar, Cafe and Lounge
Bar, Cafe and Lounge
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According to 270 guests
7 guests talked about strategic location
Good. Wonderful views. Strategic location. And nice place.
Thio C. Y.
See all reviews
Based on 2,079 traveler reviews
24-Hour Front Desk
Swimming Pool

Nearby attractions
(0.12 km)
Hin Bus Depot
(0.25 km)
Kimberley Street
(0.45 km)
Cannon Street
(0.76 km)
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Review by Traveloka users

Based on 270 reviews

Very Good
Show reviews that mention...
- Family vacation
The room is spacious and clean, the bed is comfy. Breakfast is vary and the staff Mr. Subhiyah in the restaurant were very nice and friendly.
Please clean the room cleaner, because the room was sandy and dusty
- Family vacation
Not sure if that’s the usual standard of service, checking in took me a very long time, 2 hours before my rooms were ready. House keeping also very slow. Other than that, the rooms and lobby were nice.
- Romantic Vacation
I wasn’t to my expectations. Check in was delay due to the receptionist forgot to update the guest list. Came to the room, requested for the bathtub by the phone, upon checking the person on the line said there’s a room available and upon arriving, there’s none and the hotel was fully booked. Requested for late check out due to we arrived pass 11pm on the day, the person on the phone stated that we can do it, but unfortunately at the counter we can’t do it. So much for special request, empty promises and misleading information. The room are quite dirty. Person hair everywhere and so does the towel. It’s a curly hair, not so sure how they clean the bath towel but dead sure it was bad. I won’t want to post it in Facebook. I still can tolerate that. The bed wasn’t tidy enough, there’s a left over name card on the room floor as well. I’m sure it was from the previous person. Not sure if the room was been clean to meet your hotel standard hygienic requirement. The bathroom need a major sewage cleaning. The water won’t go under. The entire bathroom floor was floated with water. TV was good, the bed was excellent! The breakfast was no so good. The hotel don’t have any security major on their lift. Overall, if I were given a second chance to stay there again for 3++/ night? I will definitely not. Thanks and happy new year.
- Family vacation
Over all are excellent. Please provide the complete booklet of Hop On Hop Off in the reception for the tourist reference
- Family vacation
Checking in was slow, and later than the official check in time. I arrived at 1.45pm but only got into my room at 4pm. Housekeeping needed reminder to clean the room but they did it quite quickly. Overall staff members were friendly and helpful. It’s in nice location, next to many nice eatery and shopping.
- Family vacation
Our favourite! This time we've been upgraded to suite room. Love Jen Hotel. Thanks for the cake also. There are a lot of shopping malls nearby. Will come back again.
- Backpacking
Clean, spacious, modern and beautiful hotel. I love the room interior decorations. The breakfast was great with various of selections especially fresh blended fruit juice!
- Family vacation
We were upgraded to club room but the front desk staff didn't bother to explained to us the benefits of it. We only knew all about it when we tried to ask the housekeeping staff who was cleaning the other room at the same floor in the coming morning. However we had such a great fun staying at Jen especially at club room, the food also not to be missed with very nearby Penang tourist attraction places.
- Business travel
Great service. New rooms. Efficient staffs. For such a medium size cafe, then manage well to control the breakfast crowd which I think is amazing!

A tax is imposed by the city: MYR 3.00 /room per night

Hotel facility


Hotel policy

  • Food and Drinks
    • A la carte breakfast
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Bar
    • Breakfast
    • Breakfast and dinner
    • Breakfast and lunch
    • Buffet breakfast
    • Breakfast served to the table
    • Breakfast with surcharge
    • Brunch
    • Buffet dinner
    • Buffet lunch
    • Cafe
    • Continental breakfast
    • Early bird breakfast
    • Hot breakfast
    • Poolside bar
    • Set menu dinner
    • Set menu lunch
    • Snack bar
    • Snacks
    • Vegetarian meal
  • Hotel Services
    • Bellhop
    • Welcoming drinks
    • Concierge
    • Money changer
    • Doorman
    • Express check-in
    • Express check-out
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Medical service
    • Multilingual staff
    • Porter
    • Tours
    • Wedding service
  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Separate shower and tub
    • Shower
    • TV
  • Public Facilities
    • Parking
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Business Facilities
    • Business center
    • Business facilities
    • Computer station
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
    • Business centre
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • Things to Do
    • Children pool
    • Fitness center
    • Massage
    • Outdoor pool
    • Sauna
    • Steam room
  • Accessibilty
    • Access friendly
    • Accessible parking
    • Braille or raised signage
    • In-room accessibility
    • Wheelchair accessible
  • General
    • AC
    • Banquet
    • Non-smoking room
    • Swimming pool
    • Smoking area
  • Sports and Recreations
    • Fitness
    • Game room
    • Table tennis
  • Transportation
    • Area shuttle
    • Car rental
  • Kids and Pets
    • Babysitting with surcharge
  • Shuttle Service
    • Airport transfer with surcharge
  • Connectivity
    • LAN Internet

    Check-in and Check-out Time

    Check-in: 2:00 PM
    Check-out: 12:00 PM

    Hotel Jen Penang by Shangri-La is located in area / city Georgetown.

    The hotel has a very good location, also near the Penang International Airport (PEN), which is only 14.23 km away.

    There are plenty of tourist attractions nearby, such as Penang Rainbow SkyWalk @ Komtar within 0.11 km, and KOMTAR within 0.12 km.

    About Hotel Jen Penang by Shangri-La

    Whether you are planning an event or other special occasions, Hotel Jen Penang by Shangri-La is a great choice for you with a large and well-equipped function room to suit your requirements.

    Hotel Jen Penang by Shangri-La is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

    From business event to corporate gathering, Hotel Jen Penang by Shangri-La provides complete services and facilities that you and your colleagues need.

    Have fun with various entertaining facilities for you and the whole family at Hotel Jen Penang by Shangri-La, a wonderful accommodation for your family holiday.

    If you plan to have a long-term stay, staying at Hotel Jen Penang by Shangri-La is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

    Not all hotel allow guests with pets, but Hotel Jen Penang by Shangri-La welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    The hotel’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from Hotel Jen Penang by Shangri-La exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    Hotel Jen Penang by Shangri-La is a hotel with great comfort and excellent service according to most hotel's guests.

    Enjoy luxurious treats and incomparable experience by staying at Hotel Jen Penang by Shangri-La.

    Hotel may accept Late check out, subject to room availability, with additional fee.

    Hotel may accept Early check in, subject to room availability

    Hotel Jen Penang by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall.

    Following an extensive MYR80 million makeover, the hotel offers a vibrant, contemporary environment suited for business and leisure travellers, as reflected in the design of the brand-new 443 rooms and suites, public spaces, all-day-dining restaurant Cafe Jen and Lobby Lounge which houses a ready-to-go snack bar. It offers an outdoor swimming pool and free Wifi access throughout the hotel.

    Guests at Hotel Jen Penang enjoy access to Golden Sands Resort in Batu Ferringhi Beach. A free shuttle service operates between the two hotels.

    Rooms and suites at Hotel Jen Penang feature modern Malaysian decor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box.

    For relaxation, guests can arrange for a massage or make use of the sauna and steam room. The 24-hour health club boasts of modern equipment. Other facilities include a salon and a business centre.

    Buffet breakfast is available at the hote.. The newly renovated Cafe Jen offers diners authentic Asian cuisine and international flavours. A ready-to-go snack bar offering local specialities and refreshments are served at the newly redesigned Lobby Lounge.

    Hotel Jen Penang is a 15-minute drive from Penang International Airport and Bayan Lepas Industrial Zone. Several tourist attractions, as well as dining and shopping options, are within walking distance from the hotel.

    Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is being included in Hotel's Room Rate.

    With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang.

    Pets are NOT allowed.

    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.