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  6. Hotel Neo+ Penang

Hotel Neo+ Penang

68, Jalan Gurdwara , Pulau Pinang, Malaysia, 10300
According to 214 guests
I will come back when visit Penang
Anggia M. S.
See all reviews
Based on 1,072 traveler reviews
Swimming Pool
24-Hour Front Desk

Nearby attractions
(0.29 km)
Chulia Street Night Hawker Stalls
(1.10 km)
Little India Penang
(1.28 km)
Penang Heritage Trail
(1.34 km)
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Review by Traveloka users

125 Traveloka customers have stayed in this hotel and given reviews:

The hotel were just in walking distance with Komtar, Prangin Mall and 1st Avenue. So, it is easy for someone that to shopping or need a bus ride from Komtar. If you were too lazy to walk, you can use Grab. The breakfast spread was ok. The water from the shower making the sink floor slippery.
Good hotel near comta tower hotel have pool
Very nice rooms with the most comfortable beds. The pool on the roof is great and they have a towel service for the pool. The location is a bit far away from the old town (app. 15 minutes by foot) but opposite of the hotel there is an old bus station that has been converted to a gallery, some restaurants and cafes, shops and a cool bar called 'good friends'. It's a very nice area. Would definitely stay here again.
Satisfactory but the buffet breakfast choices can be improved
Comfort and good services. Sure to told my friends to visit Neo
Good view, good service, good location
great hotel, comfy bed for the business traveler.
The wastafel was leaking and did not have any action.
Good location. Great service. breakfast ok. AC is cold.
Everything is fine, but the toilet door is a bit scary because its look dirty
Based on
1,072 reviews
Review from
Solo travel69
Friends getaway188
Rating Result
Very Bad
Very Good
Jillian K
Fix the lifts!
One lift out of 3 was 'locked' on our arrival. Then another lift went out of order. Down to one lift and an influx of very noisy Chinese (shouting down the corridors at 2 am) didn't help. No-one knew when the lift would be fixed. 25 floors and 196 rooms and 1 operational lift is not really good enough in a fairly new hotel which was obviously at near capacity with the arrival of the 2 bus loads of Chinese. I'm not a racist but ... We waited so long for the lift only to be pushed aside by two of the above group who knew we were waiting - no apology, no courtesy - not happy Jan. The staff overall were very pleasant and helpful in spite of these shortcomings. The room was very nice and housekeeping was excellent.
Couples - Aug 21, 2017
Helmy A
A bit dissapointed
I stayed in the hotel on thursday 17th August 2017 until 20th August 2017. my general score of this hotel is between 5 to 6.. average to almost bad... almost.... Here are the list of pros and cons why i can conclude on that score Cons - The reseptionist served with stict face. Almost never smile at all.. and i had a bad case with this resepsionist on the first day. First she gave us unfinished room to stay: the door was opened... OPEN!!! and the bathroom was still under prepared because of water problem. And and went back to lobby and told her about this. She didnt say a single " we are sorry" at all. She just told me its different in the system said the room is done. Thats when i got angry. And she looked upset instead of saying im sorry thats what im upset about. - There are 3 elevators situated in building.. only 1 is available to use. The other 2 was under maintenance. After i stayed there for 3 days.. and on the 4th day.. still only 1 elevator can operate. The other 2 is still under maintenance so it was very crowded to go up and down people quieing for their turn to go inside the elevator - There were water problem from the first day of my stay in i think in almost all floor. The heat water is not operate well. So the water was just cold. On the 3rd and 4th day it was back to normal. - Back to receptionist again.. the brand image of this hotel was a young women wearing grey hair in black uniform.. you can see their symbol in almost every where in this hotel. But i dont get that connected with the grumpy and never smile receptionist. - The food for breakfast were generally not taste very good. Just so so Pros - Their bell boy was very polite and friendly.. compare to the receptionist.. again... The man was tall with dark skin i think around 40 years age. This is actually my second time staying in this hotel. And this man was also polite and friendly the first time i stayed here. Good on you mate - The staff for their breakfast area is very flexible. I love them. They let me bring food for wife who stayed in the room who was not feeling very well.. but they are the one who bring the food to our room - the food for the room service was very delicious - the hotel design was quite nice. It has young and unique vibe
Business - Aug 19, 2017
Good Location Affordable Hotel
We booked two standard rooms, my parents room were a little more spacious than ours. Stayed 4days 3 nights. Plus Points: @ Bed is comfy @ Given high floor 21 with good view @ Affordable rate @ Good Location near to many Malls, food stalls such as 1 Avenue, Prangin Mall, Char Kway Teow Stall @ Good service from 1 very friendly and smiley male Malay bald CSO @ Male CSO looks good with funky hat @ Like the cosy trending bar @ a convenience mini mart @ nice rooftop pool @ Decent breakfast with the price Bad Points: @ Toilet is a little small. @ Except for that only Male Malay CSO, the rest of the CSO seem to be very stress, please smile more. @ Do away with the female CSO wigs. It just makes them look silly. Guess the hotel is trying to make the girls look like the anime character in their hotel which is the hotel mascot. But somehow it doesn't work. However if u r a fussy Traveller than I would not recommend you. 1st day of stay, the whole hotel had problem with the hot water system but was rectify before I had my shower at night. I requested for extra pillows took me 6 calls to front desk and 2 calls to Housekeeping using the in-house phone and yet No one picks up the phone. I had to use my mobile phone to call your hotel number and the Front Desk picks up finally and promise to send me my pillows so that I can sleep. Waited for 20mins yet no pillow, had to use my mobile phone to call your hotel again to request for my pillows. Waited 45mins for my pillows before I can sleep. 2nd day out of 3 lifts, 2 lifts broke down. Thank god there is still 1 more lift. Have to wait for a longer time but at least I don't have to climb 21 floors. Housekeeping forgotten to put room towels in the bathroom after room service. My Husband asked me to pass him the hotel's towel after shower and haha he had to use his t-shirt to clean first since no towels. I tipped all the staff for sending in my pillows and towels despite such service, I am quite an easy customer you know and I wasn't angry over the pillow but was just shocked by how Long I have to wait for them. Seriously, I would come back to the hotel again because of the location and affordable price plus I am a simple customer. But you guys really need to work a little with the normal service. No extra service is fine but at least do well with the basics.
Family - Aug 17, 2017
The lift and the hot water
The lift 3 here but 1 can only use,and we are waiting the lift for two round but we can't get in...please open the other two.and the hot water too..is not working...water is cold here hope can improve the service..
- Aug 17, 2017
Just Short of OK
Hotel is conveniently located right smack in town & close to Komtar as well as Gama shopping malls. You can easily walk to nearby popular eateries such as Joo Hooi cafe where the famous Penang cendol is. The rooftop pool is a nice area to hangout. Standard room is small but the superior room is spacious but the lighting is too minimal in both the room and bathroom making the room too dark. You only get bath towels and no hand or face towels. Bathroom doesn't feel clean enough especially since lighting is so dim. Moreover, the 3 days 2 nights we stayed there, there was a strong dead rat smell at the level 3 car park near the lift.
Couples - Aug 17, 2017
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Hotel facility


Hotel policy

  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • Restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • In-room Facilities
    • Desk
    • Hairdryer
    • In-room safe
    • Shower
    • TV
  • Hotel Services
    • 24-hour Receptionist
    • Laundry service
    • Luggage storage
  • Things to Do
    • Children pool
    • Fitness center
    • Outdoor pool
  • General
    • AC
    • Banquet
    • Family room
  • Connectivity
    • LAN Internet
    • Free WiFi
    • WiFi in public area with surcharge
  • Food and Drinks
    • Breakfast
    • Cafe
  • Sports and Recreations
    • Fitness
  • Business Facilities
    • Meeting facilities
  • Nearby Facilities
    • Shops

      Check-in and Check-out Time

      Check-in: 2:00 PM
      Check-out: 12:00 PM

      Staying at Hotel Neo+ Penang is a good choice when you are visiting Georgetown.

      The hotel has a very good location, also near the Penang International Airport (PEN), which is only 14.02 km away.

      This hotel is very easy to find since it is strategically positioned close to public facilities.

      About Hotel Neo+ Penang

      From business event to corporate gathering, Hotel Neo+ Penang provides complete services and facilities that you and your colleagues need.

      Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Neo+ Penang.

      The hotel’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Hotel Neo+ Penang exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      Hotel Neo+ Penang is a hotel with great comfort and excellent service according to most hotel's guests.

      With all facilities offered, Hotel Neo+ Penang is the right place to stay.

      You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
      Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

      Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.