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  6. Hotel Royal Penang

Hotel Royal Penang

Hotel
3, Jalan Larut, Georgetown, Penang Island, Penang, Malaysia, 10050
Exterior / Building
Exterior / Building
Others
Lobby
Others
See all photos
Convenient
8.2/10
According to 307 guests
Good room, great service, convenience location and reasonable price.
Khairul E. B. M. E.
See all reviews
Based on 534 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
Loh Guan Lye Hospital
(0.85 km)
Gleneagles Medical Centre
(0.87 km)
KOMTAR
(0.94 km)
Thean Hou Temple
(1.02 km)
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Review by Traveloka users
Review

Based on 164 reviews

8.2
Convenient
Fantastic
50
Very Good
193
Satisfying
30
Average
28
Poor
6
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
8.5
- Business travel
Good room, great service, convenience location and reasonable price.
8.5
Nice decent room with sea view. Near eateries.
6.7
- Business travel
It's good enough for the price
9.7
Great will come again if got good price and other complimentary
9.4
- Family vacation
Very friendly staff, near to town, comfortable. I love to stay here again
8.5
Nearby Giant supermarket and hawker center.
8.5
- Romantic Vacation
Strategic location within GT; away from the hustle and bustle of the inner city.
10
- Business travel
Great hotel experience and will come back
10
- Business travel
Great hotel experience and will come back
5.6
- Romantic Vacation
There was chicken feather on the eggs. You guys should wash them first before use it!!
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Based on
534 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business54
Couples161
Solo travel35
Family126
Friends getaway68
Rating Result
Very Bad
47
Bad
75
Average
184
Very Good
170
Extraordinary
58
Spinoneviszla
Many problems but good location
I stayed in this hotel for some time while working. Although the location is quite good, being close to a range of eateries and a supermarket, the hotel has three main problems: the building and its maintenance, the staff and the food. The hotel seems much older than it apparently is, as the decor is very dingy and rooms are not properly maintained. For example, room safes do not work because the hotel cannot get around to changing batteries, shower mixer taps do not function properly, wardrobe doors are stuck etc. Maintenance seems to be very haphazard. On top of this, the hotel allows smoking on many floors which contributes to a generally unpleasant and seedy atmosphere. The dining room is absolutely frightful. It is very drab and univiting and made worse by a large number of male “waiters” who seem to do very little other than to stand around talking. They certainly do not enhance the experience of hapless diners. Furthermore, no one appears to be supervising them. The entrance lobby is populated by more of the same type of male staff who seem to have no work to do other than hanging around. It is not clear what their function is. The reception staff are not terribly helpful and some of them are surly. Frankly, they are not suitable for working in the hospitality industry. Finally, the food. Breakfasts are a dismal affair with a moribund selection of dishes to which diners help themselves. There is a chef cooking eggs but he does not seem to know what a poached egg is and anything ordered from him will be left to go cold until the customer returns to collect it. Meanwhile, the aforementioned waiters carry on talking to each other. It really is dire. I gave up on the breakfasts and went out to eat as there are some decent place locally. Other meals are not good: food is unhealthy, limited and unappetising. You can order room service though, if you cannot face the dining room, but it is the same fare. I would not recommend this hotel. It is not up to the standard of a modern Western hotel and until there is some proper management and supervision it is unlikely to change.
Business - Nov 19, 2017
Asia T
Reminds me of my grandma's house
The hotel located in the center of Georgetown. It took me 5 minutes to Little India and Chinatown by Grab Taxi. However, rooms are very old and you even could find funguses inside. Restaraunt/reception staff was very friendly and helpful. They always willing to help you and give some useful tips. What I really disliked is taxi drivers outside the hotel sitting and smoking.
Couples - Nov 15, 2017
Evan T
Poor
good location but: 1) upon arrival the useless reception girl could not find my reservation. her manager had to be involved. 2) bed linen have NOT been changed from previous guest. 3) requested slippers and new towels. arrived 1 hour later! conclusion: many hotels in penang. choose something else
Couples - Nov 15, 2017
dxsivabhaskar
The location of the hotel is perfect, very close to shopping centers.
Negative: Very old rooms with lots of funguses in bath tub & wash basin. Bath room and wc very small Break fast is average with less choice of all items. The room we got has full of cockroaches and we ask for a room change, But the staff and the duty manager did not listen properly to our complaint. After the second complaint they came to change our room and duty manager took to show us five rooms, unfortunately all are in the same condition with lots of fungus and cockroaches. We change the room, but cleaning, maintenance of the hotel and the rooms are very poor
Family - Nov 12, 2017
shafiqanuar
Too OLd
Not good. Toiletteries are without shavers, you have to pay if you want one. Breakfast below par. Room is old, kinda dusty. Definitely avoid this hotel if able to. but to be fair, the location is good.
Business - Oct 22, 2017
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Hotel Services
    • Concierge
    • Front desk
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Limited hours room service
    • Luggage storage
    • Multilingual staff
    • Tours
  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Shower
    • TV
  • General
    • AC
    • Ballroom
    • Banquet
    • Family room
    • Non-smoking room
    • Swimming pool
    • Smoking area
  • Food and Drinks
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Breakfast
    • Buffet breakfast
  • Public Facilities
    • Parking
    • Elevator
    • Restaurant
    • Room service
    • WiFi in public area
  • Business Facilities
    • Business center
    • Business facilities
    • Conference room
    • Meeting facilities
  • Nearby Facilities
    • ATM/Banking
    • Grocery
    • Shops
    • Supermarket
  • Things to Do
    • Fitness center
    • Massage
    • Outdoor pool
  • Accessibilty
    • Accessible parking
    • Wheelchair accessible
  • Connectivity
    • LAN Internet
    • Free WiFi
  • Sports and Recreations
    • Fitness

    Check-in and Check-out Time

    Check-in: 2:00 PM
    Check-out: 12:00 PM

    Location
    Hotel Royal Penang is located in area / city Georgetown.

    The hotel has a very good location, also near the Penang International Airport (PEN), which is only 14.88 km away.

    There are plenty of tourist attractions nearby, such as Loh Guan Lye Specialist Centre within 0.85 km, and Gleneagles Medical Centre within 0.87 km.

    About Hotel Royal Penang

    Whether you are planning an event or other special occasions, Hotel Royal Penang is a great choice for you with a large and well-equipped function room to suit your requirements.

    Hotel Royal Penang is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

    From business event to corporate gathering, Hotel Royal Penang provides complete services and facilities that you and your colleagues need.

    Have fun with various entertaining facilities for you and the whole family at Hotel Royal Penang, a wonderful accommodation for your family holiday.

    If you plan to have a long-term stay, staying at Hotel Royal Penang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    The hotel’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from Hotel Royal Penang exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    Hotel Royal Penang is a hotel with great comfort and excellent service according to most hotel's guests.

    Enjoy luxurious treats and incomparable experience by staying at Hotel Royal Penang.

    Breakfast time start from 06:30 until 10:30.

    Smoking is strictly not allowed in this property, and smoking area is available.

    Pets are NOT allowed.

    Hotel may accept Early check in, subject to room availability

    Hotel may accept Late check out, subject to room availability


    Children age 2 and below may enjoy free stay in a baby crib.

    Children age 11 and below may enjoy free stay with parents by using existing bed. Older children will be considered as adult and additional charge will apply.

    Any type of extra bed or baby crib is strictly upon request and subject to hotel's availability.

    Extra bed is chargeable. Price may subject to change without prior notification.

    Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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