Basic accommodations but top notch guide services -- we saw such amazing wildlife!!! So happy we stayed here!
The rooms and meals here are pretty basic (no wifi, no cell service, no air conditioning) but the rooms are clean, rustic, and mostly bug-free --other than the occasional one that might fly in as you open & close the door. We knew when we booked here that the rooms and meals would be very basic but we were coming here for the wildlife and in that aspect we were NOT disappointed. Our guide fully delivered and had a great personality and was extremely knowledgeable on the local flora and fauna. He always had something to point out to us or when we had seen a proboscis monkey for the umpteenth time, he provided a new fact about them he had not yet shared. He could make the call sounds of so much of the wildlife. It was fascinating on every boat ride. We had 5 boat rides and 1 jungle hike over our 2 nights/3 day tour package. The lunches and dinners were good and plentiful. The fish dishes were our favorite. The lunch and dinner meals were simple but tasty and filling. You can get Tiger beer, wine, soda, or 100-plus for an extra charge. Again, while the food and accommodations are really simple, we came here for the wildlife and were thoroughly impressed. We saw so many proboscis monkey, silverleaf monkey, long-tail and pig-tail monkey; we saw only 1 wild orang utan but this is no surprise considering how much the palm oil plantations have encroached on the area around the river and how so few orang utan remain in the wild. We were so incredibly ecstatic to have seen wild pygmy elephant. We saw over 30 elephants near the river's edge. We were there before any of the other properties showed up. We also saw countless species of birds including kinfisher, cookoo, heron, egret, many species of hornbill; we saw monitors up and down the river, and finally saw 2 crocodile (they are hard to find!) During our hike, our guide showed us millipedes, butterflies, spiders, pygmy squirrel, frogs, leeches (bleh!), and so many species of plants. Around the camp we saw a gibbon (he comes out very early in the morning so you need to be out looking for him before 6 a.m.), boar, monitors, black squirrel, and at night sometimes a civet shows up. I am under the impression we had their best guide and it seems our guide does a better job than one of the other guides there. Our guide was Aslam (sp?) And he really goes out of his way to show you what you want to see and guarantee you have a great experience. I didn't get the impression the other guide that was with another group there was so eager to please. We saw elephants and they did not--and we were out on the river at the same time as them. All the other companies on the water communicate with each other and share tips. Why the other group's guide didn't take them to see the elephants I do not know. I would be pissed if I were in the other group and found out our guide had not taken us when everyone else on the river knew elephants were spotted in the area. So, ask about which guide you will have and insist you have a good, dedicated guide.
The only thing we would recommend is upgrading the breakfast and the restaurant area so that its a little more relaxing. A little upgrade could go a long way. Both mornings we were offered toasted white bread (we each were given 2 slices of buttered/toasted white bread with a couple of options of jams and peanut butter and a choice of scrambled or fried egg. That was it. No fresh fruit, no option other than bread. The coffee and tea choices are also very basic. They have a hot water dispenser for coffee or tea. Offering fresh fruit and real coffee and/or better tea would be a huge improvement. It is instant coffee crystals with powdered cream. Having fresh-brewed coffee and real milk could make a huge difference for mornings. The powdered coffee and cream are fine for having on offer throughout the day for those needing a little caffeine later in the day. Also the rooms are very hot (even when sitting under the ceiling fans) to really relax in during mid-day. We found it to be much cooler to be outside than in the room. But to avoid the mosquitoes, we wanted to sit and read and relax under the ceiling fans on the restaurant deck. Unfortunately all of the tables are dining tables. It would be nice to add a couple of reclining chairs or chairs without a straight back for your guests wanting to read or to sit and watch the wildlife while sitting in the restaurant area in between boat trips, etc. This would create a much more relaxing environment for guests. I know other guests have also recommended you to have more games for guests and families to play and I think having these would also help tremendously. Decks of cards, Uno, checkers, dominoes, or local Malay Congkak game would be a fantastic addition. These little touches would make guests' stay much better so that people will compliment their time at the camp--not just compliment the tour/wildlife experiences. We are very happy we chose to come here and only want to see this place be able to continue to attract more guests so they do well. I think a few little improvements can go a long way.
Family - Oct 21, 2017