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  6. Merchant Hotel

Merchant Hotel

Hotel
44, 45, Jalan Penang, Georgetown, Penang Island, Penang, Malaysia, 10000
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Guestroom
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Impressive
8.7/10
According to 127 guests
Clean and comfortable room. Surrounding has lot of food store.
Kong T. K.
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Based on 115 traveler reviews
AC
Parking
24-Hour Front Desk
Elevator
Restaurant
WiFi

Nearby attractions
Thean Hou Temple
(0.15 km)
Chulia Street Night Hawker Stalls
(0.47 km)
Little India Penang
(0.66 km)
KOMTAR
(0.84 km)
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Review by Traveloka users
Review

Based on 82 reviews

8.7
Impressive
Fantastic
51
Very Good
57
Satisfying
12
Average
7
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
8.4
- Medical Travel
A newly renovated hotel, good amenities (inc. hairdryer, safe deposit box etc), spacious room, overall it's convenient. The hotel area somehow is like red light district. But it's near to amenian st and all other good location.
9.7
- Backpacking
Great to stay there. Table tennis is missing. Well-equipped gym at the top of the hotel.
9.7
- Romantic Vacation
Good location and convenient. Great and reasonable
4.5
- Business travel
Too bad, the toilet is not clean, too hot in the room, the air conditioner is not good, we were upgraded to executive room with a extra charge but that room is not clean at all, Merchant is going again to old Merchant by giving importance for only money without taking care of their customer. I am not satisfied at all with their services, breakfast is not good.
5.5
- Family vacation
It's noisy. Can hear next room voice and early morning prayer
8.5
- Medical Travel
Good location, friendly and helpful staff
9.7
- Family vacation
I was enjoy staying at merchant hotel, hope the channel TV can be added9
9.4
- Romantic Vacation
Good. Worth to stay. I should come stay more when I come penang. The bed. anything. its perfect. Enjoyable.
9.7
- Shopping & Culinary
Very nice hotel but breakfast need to be improve
9.7
- Family vacation
The staff were friendly and efficient. The hotel is strategically located and the rooms are clean
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Based on
115 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business16
Couples41
Solo travel9
Family18
Friends getaway20
Rating Result
Very Bad
10
Bad
11
Average
19
Very Good
46
Extraordinary
29
mseera
Do Not Stay
Poorly maintained hotel, although being refurbished, can see it's an old hotel. Pillows in room are a bit too soft. Bedsheets not very clean. Very slow check in process and worst part is they check your room before check out, not a normal practice anymore nowadays. They even list prices in your room for stained bedsheets, which they should be cleaning anyway, not charging their customers for washing their bedsheets. Do not stay here at all cost.
Business - Oct 18, 2017
24Russ
Fly ridden food, false advertisement of facilities, but nice rooms
Got here to find fitness centre was not open and we had no compensation or resolution for this even though it was the main reason we booked the hotel over others. Staff were not helpful and it took far too much effort to attempt to sort the problems. After telling us a higher authority was off site, complaining made her appear suddenly. Breakfast was fly ridden (see picture). Managed to get a refund for this but would definitely stay away from the food here. Lots of lovely places nearby, however, to try. Nice rooms and wifi is decent on the positive side. Would stay away from this hotel, fellow travellers.
Friends getaway - Sep 8, 2017
trjthia
Trip to Penang
Hotel clean n room big n the bed ., only draw back wifi network not stable .. check in 3pm bit late .. near by shopping area like chowrasta street n lebuh Tamil famous for tau sar piah n best Line Nasi kandar .. others souvenir shop near buy
- Sep 3, 2017
princemafia
Good hotel
Stay many times here. Pricewise around RM160 (deluxe) and RM190 (executive). I realised that deluxe room has no window with sea/town view (window facing corridor). So, if you have budget, can opt for a executive room. Their minibar is foc, normally fill with 2 can & 1 packet drink. Just enough to soothen your thirsty. Main reason i stay in this hotel because it is located in penang road and near to good food i.e soup hameed, nasi kandar kapitan kling, nasi kandar deen maju, chowrasta market. Staff hotel are friendly and very helpful not only to hotel customer but also to non custome. I happen to see multiple times, tourist come to the counter and ask the receptionist the direction. Disadvantage is, limited and small parking space behind the hotel, on first come first serve basis. And, when you want to exit the parking lot, you need to reverse due to small space.
Business - Aug 25, 2017
Angelo G
Poorly maintained and bad service
We took the connecting rooms, one with a king size bed ant the other had two single beds. the room with the single beds was not cleaned as there were sticky sweets still stuck in the carpet. Further to this, both the rooms had no hot water on all the days that we stayed there. When we notified the staff, they seemed not too concerned and were in no hurry to assist us. VERY disappointing was the fact that my wife had left her ear rings in the bathroom and it had gone missing. When management was notified, they down played the incident. Would not book this hotel again.
Family - Aug 13, 2017
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • In-room Facilities
    • Bathtub
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Shower
    • TV
  • Food and Drinks
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Buffet breakfast
    • Cafe
    • Continental breakfast
  • Nearby Facilities
    • ATM/Banking
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • General
    • AC
    • Family room
    • Non-smoking room
    • Smoking area
  • Hotel Services
    • 24-hour Receptionist
    • Luggage storage
    • Newspaper in lobby
  • Business Facilities
    • Meeting facilities
    • Photocopier
  • Sports and Recreations
    • Fitness
  • Connectivity
    • Free WiFi

Check-in and Check-out Time

Check-in: 3:00 PM
Check-out: 12:00 PM

note: hotel was previously named Hotel Ambassador

Location
Merchant Hotel is located in area / city Georgetown.

There are plenty of tourist attractions nearby, such as Chulia Street Night Hawker Stalls within 0.47 km, and Little India Penang within 0.66 km.

About Merchant Hotel

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Merchant Hotel provides a pleasant accommodation for your stay.

From business event to corporate gathering, Merchant Hotel provides complete services and facilities that you and your colleagues need.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Merchant Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Merchant Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Merchant Hotel is the ideal choice for you who are looking for a comfortable yet affordable accommodation.

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