OYO 157 Norbu Hotel

Room advertisement or room. The site was very dirty, there was no trash can, no body shop was given, towels were given to 2 people in the room, the towels were given at 8 am, disappointed.

Great service but I have to check out early cause afraid of missing my flight haha

My package are included breakfast but the reception said. They can't give the breakfast because not included. Why i'm book at traveloka said include breakfast. Arrived there. The reception said not include. The reason so ridiculous. The water heater also not function & the sink at toilet can't closed it because not function. This is first time i'm stayed hotel like this. After this. Will never stay here again. Late night can hear baby cry. Can't sleep.

The services is good but some problem like printer to print the receipt not working, no wifi. It is not like I am expect from the website when I stay there.

Problems? too much! Aircond TV Wifi not well. Smelly garbage bin at elevator. Free breakfast? didn't exist at all! Good? Friendly Staff & easy parking Recommendation? Worst ever

Worst hotel I ever go. Dirty room. No towel. Smelly. Totally different with the picture. Everything is bad

Room so small, bed sheet torn, when first time came aircon not working. in the morning have to argue with the guy at restaurant because they said me and my wife already ate breakfast even though we haven't had any. breakfast taste terrible.

Staffs with bad attitude. I got multiple scolding because of changing towels the next day. Room was not cleaned by staffs and staffs scolded me as well for not informing them early morning. Free breakfast was denied and I need to show booking many times to the staffs. bad experience.

First when come early in morning 10.00am asking for early check in. They said can, but at 12.00pm.when I come at 12.00pm other staff incharge said cannot. It really pisses me off. It wastes my time. She said check in must be 2pm. 2nd, while check in she mistake my name with other name that I need to pay outstanding one. What point you get my ic and hp number did not check it and blame me for that wrong. Even though she is the one wrong. 3rd, the apps said the hotel give free breakfast. But she said again. They did not provided. And she ask me to call the the website to justify it. Who one to make business around here. 4th, the room is dirty,smelly and not in good condition. Their service not good as 3 stars hotel. I frequently check in 2 stars hotel, they much better than this.

It's been a while but x is as expected. cleanliness still needs to be further enhanced. I enjoy it because it's close to the velocity mall just because there is something there, please improve your service, it has a lot of potential to maintain.