Palace Of The Golden Horses

I dine at their Chinese Restaurant (Kimma) on 30 July 17 with my business partner for 5 persons during dinner hour and I would to highlight that the service are very poor. The person who served us (Chinese lady-not sure what is the name) was very rude, impolite and the worse is the GROOMING, BAD BODY ODOUR and wearing just a black T-shirt to serve us (not a 5 star grooming at all). I have been travelling to many hotel around world and I was shock that this hotel (have a 5 star rating hotel) have this kind of standard of GROOMING and service (with another Indian server which does not speak a proper English and poor knowledge). I was embarrassed to my business partner which reflect the image of myself and the hotel. But again, I would give compliments to the food quality which is up to a 5 star standard (especially the soup and the roasted chicken). The dinning area which looks great but sadly some of the lights wasn't working. I believe the hotel management should give the staff a proper training on grooming & standard of 5 star service. Truly said that this hotel have disappoint me and I shall not return to this hotel again unless there are some action taken by the hotel management & some improvement. I believe other customer felt the same way too. I have spend about RM892 to experience this kind of service and not value for money.

I think the picture explained a lot on the cleanliness. Even housekeeping have been going up and down..the cockroach is still lying there. I came in to check in for 2 rooms at 3.30pm..i was informed only able to check in for one room. I was informed they will speed up the housekeeping to give me the other room.after 45mins I called the operator, they can't get me to the reception and promised to call back.. apparently they are not bother.i walk out of the room to asked the housekeeping clean my another room(beside).only then they give me another room(opposite) which i believe the room is available from the beginning but they don't give me that

The room I stayed (for members club) has been renovated. When I checked in, I was quite impresses with the new look. Each room has coffee maker, mini fridge, safety box, ironing board, bath tub with separated shower and toiletries provided. The swimming pool has not change much. It wasnt so bad. Kids still enjoying the pool. The place in overall since the beginning has a nice landscape. I love the green surrounding of this hotel. One thing that require improvement is maintenance. The place will always look run down because it is not properly maintained. This is such a big compound. Pretty sure maintaining it isnt easy but if its not taken seriously, the hotel rating will go low.

Mind blowing! From thwe time we entered to the time we checked out, it was fantastic. Reception, House keeping,staff-- everything was just as it should be. Loved our stay there. One thing though-- the pool could be cleaner and the gym better stocked with weights!

We stay for 2 days 1 night at palace of golden horses. The moment we arrived until we left felt like heaven, all staff especially reception and kitchen staff treated us like we were famous guests. Furthermore,the breakfast at grand saloon is very nice. The hotel is very clean and the designedly is very beautiful and very unique.. One of the best i have stayed,absolutely fantastic hotel !!! 💋❤️😘