1. Hotel
  2. Malaysia(5,797 hotel)
  3. Pahang(406 hotel)
  4. Genting Highlands(12 hotel)
  5. Resorts World Genting - Genting Grand

Resorts World Genting - Genting Grand

Hotel
Genting Highlands Resorts, Genting Highlands, Pahang, Malaysia, 69000
Exterior / Building
Featured Image
Lobby
Others
Restaurant
See all photos
Based on 200 traveler reviews
Parking
Restaurant
WiFi

Nearby attractions
Genting Highlands
(0.26 km)
SWAT Paintball - Janda Baik
(12.40 km)
Bentong Hospital
(16.91 km)
SMK Mahmud
(41.22 km)
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Review by Traveloka users
Review
9.4
/10
Superb
Cleanliness
9.00
Comfort
9.50
Meal
8.00
Location
9.00
Service
9.00

7 Traveloka customers have stayed in this hotel and given reviews:

10.0
Perfect.. comfort.. make me wanna go to there again and again
8.5
great good happy enjoy. pleasure
9.7
A great hotel in good location, very comfortable.
9.7
It's great and very good service,all they're staff are friendly and very nice and helpful,many thanks to the staff and keep the good work,I'll will came again
10.0
Precarious grand hotel is perfect for a holiday with family .. clean and comfortable for the children ..
9.7
Very nice, strategic location and comfortable, close to the casino.
8.8
Initially I could smell the rooms are non-smoking. but after complain we were moved to a much nicer room
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Based on
200 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business16
Couples43
Solo travel11
Family72
Friends getaway23
Rating Result
Very Bad
6
Bad
9
Average
29
Very Good
74
Extraordinary
82
Garrick L
Excellent service with 6 star hospitality
My first experience with my family to genting grand was great! Brought my new born 2month old and he did enjoyed as well. Reception and house keeping is absolutely professional and great! Room is without view but everything is clean and nice.
- Nov 8, 2017
Cedricgoey
Terrible service
We tried to check in at 1pm. However, the hotel informed us that the check-in time was 3pm. We rested at the lobby till 3pm and we thought the room was ready for us. Unfortunately, they wanted us to wait for another 1 hour. At 4:20pm we walked in to the front desk if our room was ready. They just answered us that the room was not ready and we were completely ignored by this 5 star hotel (Grand Genting). We asked if they could commit the estimated time but they refused to answer. We requested to speak with the manager and they even questioned us why? The room was released to us after a 10 minute.
Business - Nov 8, 2017
Jeffrey Y
Poor service
I came to check in around 1 pm. Can’t check in and was told all rooms not ready. I enquired at the reception many times thereafter until around 3.30 pm and was told that I can only check in at 4.30 pm. This is because the room is still not ready. Although the Hotel published and informed us earlier that the check in time is 3 pm. Very poor service. They just asked to wait without being apologetic
Couples - Nov 8, 2017
DashMen
A Five Star at Genting
First time staying in Genting Grand, check in is smooth and room is nice. The decor is a bit classy but most of the items they have. U can see their effort to improve from old hotels. Staff are friendly especially housekeeping staff. Very polite and approachable. Well done.
Business - Oct 28, 2017
Celestar989
Viewless Room
Stayed here for 2 nights in Oct-17, overall I cannot rate this hotel as 5-stars because the room I had on the 7th floor was viewless which was shocking. Thought such viewless room can only happen at First World Hotel instead of an international 5-star hotel (and I think the most expensive hotel at Genting Highlands) but I guessed I was wrong. Despite checking in early, the room allocated to me had zero view as it had a frosted glass window to block out the unsightly aircon ducting outside. Reminded me of an inside stateroom cabin on a cruise ship without any view. Was too lazy to change rooms as it meant wasting more time trying to check in. Considering just the room itself excluding the viewless factor, I thought the room was good. WIFI connection was solid, TV had many channels such as HBO, Fox Premium, Celestial Movies, sports channels, etc (though CNN was missing). Bathroom had separate standing rainshower and bathtub and came with 2 basins. Complimentary nespresso coffee making machine was available as well as 4 bottles of mineral water. There was also an evening turndown service. One of the advantage of staying at Genting Grand is that it has direct access to Genting Club from the lobby which was great.
Couples - Oct 18, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • In-room Facilities
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Shower
    • TV
  • Public Facilities
    • Parking
    • Restaurant
    • Safety deposit box
  • Things to Do
    • Casino
    • Sauna
    • Spa
  • Connectivity
    • Free WiFi

      Check-in and Check-out Time

      Check-in: 3:00 PM
      Check-out: 12:00 PM

      Location
      Resorts World Genting - Genting Grand is a hotel in a good neighborhood, which is located at Genting Highlands.

      Not only well positioned, but Resorts World Genting - Genting Grand is also one of hotels near the following Cameron Highlands within 125.2 km and Taman Negara National Park within 127.28 km.

      About Resorts World Genting - Genting Grand

      The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

      Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Resorts World Genting - Genting Grand exclusively for you.

      Resorts World Genting - Genting Grand is a hotel with great comfort and excellent service according to most hotel's guests.

      Get precious and unforgettable moment during your stay at Resorts World Genting - Genting Grand.

      You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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