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  2. Malaysia(5,789 hotel)
  3. Pahang(406 hotel)
  4. Genting Highlands(12 hotel)
  5. Resorts World Genting - Resort Hotel

Resorts World Genting - Resort Hotel

Resort
Genting Highlands, Genting Highlands, Pahang, Malaysia, 69000
Exterior / Building
Featured Image
Featured Image
Lobby
Lobby
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Convenient
8.2/10
According to 55 guests
Nice staff, dan good facility.. Recommended to stay if u want to stay in genting highland
Anonymous
See all reviews
Based on 117 traveler reviews
Parking
24-Hour Front Desk
Elevator
Restaurant

Nearby attractions
Genting Highlands
(0.16 km)
SWAT Paintball - Janda Baik
(12.66 km)
Bentong Hospital
(16.65 km)
SMK Mahmud
(40.87 km)
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Review by Traveloka users
Review
8.2
/10
Convenient
Cleanliness
8.61
Comfort
8.35
Meal
7.63
Location
8.45
Service
8.45

28 Traveloka customers have stayed in this hotel and given reviews:

9.1
Cleanliness, good services, beautiful location, easy transportation and nice staff.
8.8
Overall the stay was good and the reception counter staff was friendly too. Will be back next time.
8.4
For bed sheet, I found spot too dirty on my bed sheet. Overall the room was nice.
9.7
The hotel is good and clean. This is first time I choice Resorts World Genting Hotel.
8.5
Good hotel , clean , good service. Comfortable.
9.7
very nice hotel....very easy to casino....
8.4
Booked the double bed room. When I checked in, the staff said they could only give the double bed room if available. And on the day I booked, the double bed rooms were already fully booked.
10.0
24 hours are so crowded... the non stop entertainment resort world
8.7
Check-in service is fast. The ceiling fan makes a very loud noise when switched on. But with no AC in the room, I'd suggest the management to repair the fan for better comfort.
6.0
Old hotel and must renovations
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Based on
117 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business2
Couples20
Solo travel9
Family54
Friends getaway19
Rating Result
Very Bad
8
Bad
6
Average
32
Very Good
43
Extraordinary
28
huilim
Amazing stay!
Loved the observant service and attention to detail. Beautiful decoration and tastefully decorated rooms. Weather was cool and refreshing and will definitely be back! Best view in Malaysia as it is the highest hotel. Stunning restaurant called e18hteen
Business - Nov 8, 2017
Val L
Requested for 3rd room key but was rejected
Room was old dated, amentities are missing some, have to request to housekeeping. Door lock and safety box got issue the moment we checked in. Other hotel guests staying at the same level were complaining about their door lock even though no one was inside and they can't access the room with the correct key card scanned. Requested for a 3rd room key card but the reception supervisor don't allow due to the hotel system (maxims is 5 star hotel) that it's only allowed maximum 2 keys to a room even if I told them my request of a 3rd key for my parents to take care my toddler as they are staying at resort hotel (4 star hotel). And resort hotel have no issue issuing me the 3rd key. I thought the system is synchronised throughout all hotels since it all under resort world genting. The receptionist asked which member tier I belong to, so if I am a platinum member, they will try to meet my request. But what if I am a non gamer and I pay cash for the Room, am I treated differently?
Family - Oct 30, 2017
latte f
nice spacious room
i stayed at the suite room because there is some special member privilege. the room is really spacious and nice. i love the large bathroom with bathtub and walk in closet. it's a big room with everything you need. i could practically live in there with how comfy it is
Family - Oct 17, 2017
Kum Yoke K
Nice Mountain View
We stayed at Premier Twin. Newly refurbished with nice mountain view. Room was installed with Medklinn Air Sterilizer for clean, fresh air and mini safe. Beds were comfy with a couch in room, clean spacious bathroom with separate toilet, powder area, 2 sinks and rainshower with complete toiletries. As for beverages, you will be provided with 4 bottles 380 ml mineral water, twinning teabags and 3 capsules Nespresso coffee machine. A mini fridge with drinks and beer is chargeable.
Family - Oct 5, 2017
TravellerAnother
Very Good Hotel Experience and Worth Every Penny!
Room: Remember to ask for a new-refurnished room because they are absolutely fabulous and superb! The check in process was very fast nonetheless and even thou our supposed check in time was 3pm, and get to get into our room at around noon! The actually honoured all of our personal requests and we are more than satisfied. The room itself is very spacious and the beds and linens are very clean with no smell or stench and no obvious perfume sprays which shows that the linens are actually cleaned, unlike a lot of other hotels. Room Service: If you have the chance, we definitely recommend trying out the room service! Most of the regular dining at Genting Highland restaurants costs about RM20/dish and the fine dining restaurants at Genting Highland sometimes even amounts to RM50~60/dish. However, the room services are only around RM30~40/dish and the quantity is very huge! We ordered 2 room services and they brought up a whole trolley with a complimentary salad and also other decorations as ambiance. Definitely worth the price compared to the other restaurants in Genting Highland and is a very fabulous dining experience nonetheless. Room amenities: The room amenities are more than enough and if you need anything, feel free to just call the front desk and they'll send it up to your room within minutes. Customer service is very top notch and up to par! Well done! What we like best: Top notch customer service, very enjoyable room service dining experience and fast response to requests. What we like least and recommendation for hotel: Nothing else to complain actually! Perhaps maybe consider adding in a movie on demand choice? As the TV only provides scheduled movies and TV shows.
Family - Sep 25, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • In-room Facilities
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Shower
    • TV
  • Public Facilities
    • Parking
    • Elevator
    • Restaurant
    • Breakfast restaurant
    • Safety deposit box
  • General
    • Family room
    • Heater
  • Hotel Services
    • 24-hour Receptionist
  • Things to Do
    • Casino

    Check-in and Check-out Time

    Check-in: 3:00 PM
    Check-out: 12:00 PM

    Location
    Staying at Resorts World Genting - Resort Hotel is a good choice when you are visiting Genting Highlands.

    This resort is very easy to find since it is strategically positioned close to public facilities.

    About Resorts World Genting - Resort Hotel

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    Resorts World Genting - Resort Hotel is a resort with great comfort and excellent service according to most resort's guests.

    Get precious and unforgettable moment during your stay at Resorts World Genting - Resort Hotel.

    You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.