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  5. Bukit Bintang(317 hotel)
  6. Royale Chulan Bukit Bintang

Royale Chulan Bukit Bintang

Jalan Bukit Bintang , Kuala Lumpur, Malaysia, 55100
Exterior / Building
8.1/10Very Good
According to 1,079 guests
Good location, good service, clean room
Tondy K.
See all reviews
Based on 1,098 traveler reviews
Swimming Pool
24-Hour Front Desk

Nearby attractions
Imbi Monorail Station
(0.19 km)
Bukit Bintang Monorail Station
(0.41 km)
Hang Tuah Station
(0.53 km)
Plaza Rakyat LRT Station
(0.69 km)
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Review by Traveloka users
Very Good

586 Traveloka customers have stayed in this hotel and given reviews:

Value for money for the stay at the golden triangle area but the breakfast buffet was baf with most of the food was not top up even though it was just 9am.
An old hotel but not bed, clean, location is good
Please improve your breakfast menu.
Beautiful hotel good location but need cosmetics, carpet is old and dirty, they don't provide gluten free meal.
I an feel great in this hotel. Have fun holiday
Had a great time at the Hotel. Worth it
Very strategic place, near to alor street, suria KLCC, merdeka square, petaling street only about 2 km.
The rooms is smelly of smoking
Lack of staff and very outdated system. Took me 20 minutes to check in while only 1 person in front of me
This hotel is really comfortable, good service and the strategic location to go anywhere. easy to find some food. recommended for those who want to go to Kuala Lumpur
Based on
1,098 reviews
Review from
Solo travel79
Friends getaway145
Rating Result
Very Bad
Very Good
mostafa s
Poor Service
we arrived hotel at 10 am, the front desk said we have to wait until 1 or 1.30 pm to get rooms. we had to stay at lobby, the air conditioning doesnt work properly at lobby, we finally got 1 room at 3.30 pm and the 2nd room was not ready that time !!! the breakfast lobby doesnt have much choices, not enough fruits... room service was poor.
Family - Jul 20, 2017
Location near Bukit bintang shopping centre
Formerly known as Royal Bintang hotel, the location near Bukit Bintang monorail station and Pavillion shopping center. Breakfast good enough, Room facilities ok, hotel provided 4 bottle complimentary mineral water per-day.
Business - Jul 14, 2017
Forget About Booking A Deluxe Club Room
I stayed 2 nights in the deluxe Club room and had some bad experiences.I was given a room on the 20th floor.Some parts in the room,especially the bathroom door areas need urgent touch up.During my 3 days stay,I encountered numerous problems with the toilet bowl flushing system plus the stopper in the bath tub.Despite numerous visits by the maintenance staff they were unable to fix the stopper problem in the bath tub.......the reason given was they do not have the spare part and are awaiting the spares.I was instructed to physically to push the stopper to retain the water in the tub.However after my shower,the stopper cannot be raised to drain the water.Getting the maintenance staff is a challenge as it often took more than half an hour for them to turn up.The hotel has a policy that guest must be present in the room when the maintenance staff turns up.This translates to wasted time waiting in the room. One of the privileges of staying in the Club room is that the guest has access to the evening cocktail in the lounge on the 18th floor between 5,00pm till 7.30pm.The finger food served ( mostly cakes and sandwiches ) can best be described as pathetic.On the first evening,there was no hot finger food.On the second evening there was only cold spring rolls.Besides hot beverages and orange / apple juices there is no soft drinks or alchoholic drinks. Service by staff ( besides those manning the reception counter) is below average.The big plus for this hotel is its strategic location in the Golden Triangle district.So if you are a shopcaholic this is your choice hotel.However if you want to pamper yourself with Club room facilities,look elsewhere.
Solo travel - Jul 12, 2017
One Chop
Tired, run down and in need of a major renovation
I don’t often post negative reviews, I think that’s because I usually research places more than I did with this property. I could write a small book but I’ll try to stick to the main points that might influence a traveller’s decision on whether to stay at this hotel or not. First the good point, location, right near the food street of Jalan Alor and the bustle of Bukit Bintang, close to city centre and main shopping. Unfortunately, that’s where it stops. The rooms, corridors, public areas and pool are tired, run down and in drastic need of a major renovation. The carpets are stained, there’s paint coming off the walls, electrical wires hanging out of walls and the stench of smoke in the corridors is omni present. The room we had was even worse, cracked tiles in the bathroom, mould in evidence, mould on the plastic shower curtain, the toilet didn’t flush very well and no bath plug. On check in (after waiting in a small queue for 30 minutes) we were allocated a non-smoking room as requested. We soon realised this was not on a non-smoking floor and on entering the room, there was an overpowering smell of moth balls (I suspect this was to mask the smell of stale cigarette smoke). I was impossible to stay there but it took 3 phone calls and 2 visits to the front desk to get a room change. We were greeted on arrival at the ‘non-smoking floor’ by cigarette butts in the lift bin, not a good sign. As it transpired, we smelt evidence of people smoking in the rooms on that floor on 2 occasions, perhaps the hotel could adopt a stronger stance than the sign shown in the photo to try and discourage this behaviour. Staff attitude and general service was poor, calling reception or housekeeping often resulted in the phone not being answered at all and requests met with ‘we’ll be there in 15 minutes’ that was usually over an hour. Day 2 I went to the pool at 10:30 and there were no pool towels available. Day 3 after our room was serviced, there was no coffee, not bath towels or bath mat ! That took 2 phone calls to correct. I could go on but I’m sure you get the gist. I would not stay at this hotel again and I would not recommend it to anyone.
Friends getaway - Jul 12, 2017
bernard g
he location is good, the hotel quite old and smelly.
The location of the hotel is good, is quite central. Near to shopping area. The hotel is old. The room is not good maintain and smelly. Air condition does not work well. The hotel definitely needs to re-renovate.
Couples - Jul 9, 2017
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Hotel facility


Hotel policy

  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • Restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • In-room Facilities
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Shower
    • TV
  • Hotel Services
    • Concierge
    • 24-hour Receptionist
    • Laundry service
    • Luggage storage
  • Things to Do
    • Fitness center
    • Massage
    • Outdoor pool
    • Spa
  • General
    • AC
    • Family room
    • Non-smoking room
    • Smoking area
  • Business Facilities
    • Business center
    • Meeting facilities
    • Photocopier
  • Accessibilty
    • Access friendly
  • Kids and Pets
    • Babysitting
  • Sports and Recreations
    • Fitness
  • Nearby Facilities
    • Shops
  • Connectivity
    • Free WiFi

    Check-in and Check-out Time

    Check-in: 3:00 PM
    Check-out: 12:00 PM

    note: hotel was previously named The Royale Bintang Kuala Lumpur

    Royale Chulan Bukit Bintang is a hotel in a good neighborhood, which is located at Bukit Bintang.

    The hotel is located only 0.53 km away from Hang Tuah Station.

    Not only well positioned, but Royale Chulan Bukit Bintang is also one of hotels near the following Imbi Monorail Station within 0.19 km and Bukit Bintang Monorail Station within 0.41 km.

    About Royale Chulan Bukit Bintang

    From business event to corporate gathering, Royale Chulan Bukit Bintang provides complete services and facilities that you and your colleagues need.

    Have fun with various entertaining facilities for you and the whole family at Royale Chulan Bukit Bintang, a wonderful accommodation for your family holiday.

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    The hotel’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from Royale Chulan Bukit Bintang exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    Royale Chulan Bukit Bintang is a hotel with great comfort and excellent service according to most hotel's guests.

    Get precious and unforgettable moment during your stay at Royale Chulan Bukit Bintang.

    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.