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Shangri-La Kuala Lumpur

11, Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250
EXTERIOR_BUILDING Shangri-La Kuala Lumpur
LOBBY Shangri-La Kuala Lumpur
RESTAURANT Shangri-La Kuala Lumpur
FUNCTIONAL_HALL Shangri-La Kuala Lumpur
BAR_CAFE_LOUNGE Shangri-La Kuala Lumpur
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8.7 Impressive
From 118 reviews
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Check our curated reviews for honest descriptions about this accommodation.
Such a great hotel with comfortable room and great service.
Florence A. W.
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Swimming Pool
24-Hour Front Desk
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Location Info

11, Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250
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Mon, 05 Jun 2023
1 night
Guests and Rooms
1 Adult(s), 0 Child, 1 Room
Based on 118 reviews
Very Good
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excellent service (1)
easy check in (1)
great room (1)
varied breakfast (1)
great location (2)
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veronica s. w.
/ 10
02 Nov 2022
All the 3 breakfast mornings, the server (s) on the laksa counter was always pouting with annoying attitude and serving reluctantly. Not only to me but to several old ladies before me. Attitude an attitude! Also there was a busser lady who cleaned up my table with my coffee still untouched when I went around getting more food. Although, there was this tall. And good looking young man who was very attentive getting empty plates off of my table. But I didn't get his name. Another bad experience was at check out when I realized that my TSA lock had gone missing in the room, the duty manager tried to sell us the brass lock for 16RM. No one there was aware that TSA locks were international standard if we didn't want to risk getting our locks broken by airport securities. After a long and time wasting conversation, she then offered the lock, which we accepted because we were traveling to Indonesia before going to the US. We had shopping items in the luggage that we wanted to secure just in case. Although she wanted to investigate the matter, she had negative findings and offered free upgrades which I found as an insult. My aunt was staying in another room, had her medication bottle clear up from the counter in the room without confirmation. Luckily she had a spare bottle in the luggage. Also the cabinet doors in the room were very dirty, the sink was clogged in all the 3 rooms we booked, the carpet was old and stinky and humid. But the AC was working well. The food on breakfast was good but wouldn't recommend staying there until they change the carpet and improve on the service.

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/ 10
31 Jul 2019
Medical Travel
suggestion for the hotel, you might use lampe berger aroma therapy to remove old carpet smell instead of water based air purifier that made the room smell moisture

3 people found this helpful

/ 10
18 Jul 2019
Medical Travel
Comfortable, professional service.

1 people found this helpful

Mohd A. F. B. M. N.
/ 10
23 Jun 2019
Romantic Vacation
Awesome room and comfortable. Very quick check in, smooth, clean room and happy for the service

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Michelle C.
/ 10
18 May 2019
Romantic Vacation
Very recommended 5 star hotel. Great service, nice ambience and very comfortable. Keep up the good work! We stayed for 2 nights there, fast check in and check out, the receptionist is so friendly and professional. Classy, spacious and clean room. Definitely will be back 👍👍

2 people found this helpful

Eva V.
/ 10
23 Jan 2019
Room was spacious, the hotel provide shuttle to KLCC, will definitely stay there again.

2 people found this helpful

Jingsen M.
/ 10
02 Jan 2019
Best service. Best address. If I go again Kuala lumpur I still booking this hotel

1 people found this helpful

Ayuni P. I.
/ 10
19 Nov 2018
Awesome Service, Clean room and very cozy place to stay!!

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Aileen M.
This is a private profile
/ 10
05 Nov 2018
The reception and other staff in the lobby area are very friendly and helpful. Breakfast was okay but the staff could be more friendly looking and smiling. The location of the hotel is very strategic - lot of bars and restaurants around and is a walking distance to the Petronas Towers.

1 people found this helpful

Mega A. P.
/ 10
09 May 2018
Family vacation
Nice place.. Can early check in.

2 people found this helpful

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Accommodation Policies
Check-in/Check-out Time
From 14:00
Before 12:00
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Deposit is required during check-in using cash, or credit card.

A tax is imposed by the city: MYR 10.00 /room per night

Additional breakfast are chargeable at MYR 98.00 /person.

Breakfast time start from 06:30 until 10:30.

Pets are NOT allowed.

You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.

Hotel Description

Shangri-La Kuala Lumpur is a hotel in a good neighborhood, which is located at Bukit Bintang.

The hotel is located only 0.29 km away from Bukit Nanas Monorail Station.

Not only well positioned, but Shangri-La Kuala Lumpur is also one of hotels near the following KL Tower within 0.33 km and Bukit Nanas Monorail Station within 0.29 km.

About Shangri-La Kuala Lumpur

Whether you are planning an event or other special occasions, Shangri-La Kuala Lumpur is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Shangri-La Kuala Lumpur.

Shangri-La Kuala Lumpur is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, Shangri-La Kuala Lumpur provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Shangri-La Kuala Lumpur, a wonderful accommodation for your family holiday.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Shangri-La Kuala Lumpur exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Shangri-La Kuala Lumpur is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Shangri-La Kuala Lumpur.

AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Operational Hours
From 14:00 - Before 12:00
Are they serving breakfast?
Yes, some room provide breakfast
Hotel Services
  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Tours
  • Wedding service
In-room Facilities
  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV
  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
Things to Do
  • Children play area
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room
Public Facilities
  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area
Business Facilities
  • Business center
  • Business facilities
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
Nearby Facilities
  • ATM/Banking
  • Beauty salon
  • Hair salon
  • Laundry
  • Shops
Food and Drinks
  • Restaurant with AC
  • Bar
  • Breakfast
  • Poolside bar
  • Airport transfer
  • Secure parking
  • Valet parking
  • Disabled access friendly
  • Accessible parking
  • Wheelchair accessible
  • Internet point
  • LAN Internet
  • Free WiFi
Kids and Pets
  • Babysitting
  • Babysitting with surcharge
Family-friendly Facilities
  • Children pool
Sports and Recreations
  • Fitness center
Shuttle Service
  • Airport transfer (surcharge)
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See other 1635 Hotels in Kuala Lumpur

Most commonly asked questions about Shangri-La Kuala Lumpur

What are available facilities at Shangri-La Kuala Lumpur?

There are top facilites at Shangri-La Kuala Lumpur such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Shangri-La Kuala Lumpur?

The standard check-in time at Shangri-La Kuala Lumpur is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Shangri-La Kuala Lumpur provide breakfast?

Yes, Shangri-La Kuala Lumpur provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

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