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  6. Shangri-La Kuala Lumpur

Shangri-La Kuala Lumpur

11, Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250
Exterior / Building
According to 30 guests
Great place.. Near to menara petronas, cafe, bar, shoppig center.. It means possible to go the other place by walk..
Rosalina R.
See all reviews
Based on 7,219 traveler reviews
24-Hour Front Desk
Swimming Pool

Nearby attractions
Bukit Nanas Monorail Station
(0.29 km)
KL Tower
(0.33 km)
Raja Chulan Monorail Station
(0.58 km)
Kuala Lumpur Convention Centre
(0.63 km)
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Review by Traveloka users

15 Traveloka customers have stayed in this hotel and given reviews:

That was very good and nice hotel and cleans and food & beverages was so nice. Lovely
A great hotel, great breakfast, great view, I like the lobby lounge. we drank wine and listened to the music, perfect.
Excellent hotel. Centrally located, all facilities are top class . If you want luxury don't think twice and choose this hotel
Nice Hotel, very neat, good food, clean, near KLCC which is nice place to visit
Services and hotel facilities are very satisfy
Great place.. Near to menara petronas, cafe, bar, shoppig center.. It means possible to go the other place by walk..
No privacy to hotel lift. Too many people around the lobby blocking the passage to the lift.
Very satisfied with the room. Maybe, the management could consider with the caporite in the pool because the smell is too strong, even after we cleanse the body.
Service is friendly and fast. Excellent facilities and cleanliness.
Verry goood and liked ..
Based on
7,219 reviews
Review from
Solo travel443
Friends getaway460
Rating Result
Very Bad
Very Good
Linda O
We stayed here for 3 nights cannot say one thing negative about the place, staff were genuinely pleasant no fake smiles, they chatted so friendly none of it was forced. Room was very spacious and comfortable, a little dated but everything worked perfectly. Loved the room slippers, I’m still wearing them. High end and worth every penny.
Couples - Oct 16, 2017
Rachel C
Review’s under 5 stars - not worth reading!
We stopped in here for 2 days on the last leg of our journey! Wow! What a place to end our trip. From check in to check out the hotel, facilities and staff were superb. I cannot find a bad word to say about this stay. This is a luxurious, professional establishment and they do not deserve criticism. The staff were always gracious and the hotel itself was immaculate. I can’t wait to stay with the Shangri-La group again and we will definitely recommend to our friends and family.
Couples - Oct 16, 2017
Sharique K
Decent Stay
I stayed at this property for few nights from 24 to 26 Sep 2017. Checkin experience was good. Room allocated and view was not that great. Hotel is aging and it shows. Staff overall very helpful and hospitable. Worst concierge i have seen in my life. Randomly promoting only certain places no matter what time you inquire for lunch dinner or evening out. Furniture and room need a makeover and they need qualifies concierge staff. Location was good and most things were walking distance.
Business - Oct 16, 2017
A Classic Shangri-la Experience
I've always been a fan of Shangri-la properties as the service is outstanding and the properties generally well-outfitted. This one is a bit old yet still lives up to the Shangri-la standard. The staff was consistently great. Upon check-in, I was told that I could have a suit pressed at no cost (essential after a long flight). They were also running a laundry promotion which was helpful as this was the first week of a two-week trip. The cost was reasonable and the quality good. While the room felt a bit dated because of the dark wood, it was roomy, offered international plugs, and had everything I needed. I was quite comfortable. If you can, opt for the club floor as the club lounge is an excellent for breakfast and an end-of-day cocktails and snacks. The main restaurant has an expansive buffet with a range of cuisines. The fitness center was the best I've found in a hotel in a long time. There was plenty of equipment and, more unusual, lots of room for stretching and floor exercises. The pool area was also spacious. The hotel was also convenient to a number of shops and restaurants. I will definitely return.
Business - Oct 15, 2017
One of the best hotels I have ever stayed at
From the moment we pulled up at the entrance to when our car was being loaded with luggage the service was impeccable. This hotel is simply spectacular with amazing fittings and furnishings, a great pool, extensive gym with sauna, steam room and hot and cold jacuzzi's. The breakfast area was unbelievable with a wide variety of stations covering a number of types of cuisine from western to indian, chinese, malaysian and japanese - there was even an ice cream station which we allowed our daughters to indulge in (they were on holiday). The horizon club lounge was wonderful with attentive and friendly staff, great snacks and the cocktails during sunset hour were excellent. I'll definitely stay here again when I'm next in KL - keep up the great work!
Family - Oct 14, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility


Hotel policy

  • Hotel Services
    • Bellhop
    • Concierge
    • Money changer
    • Doorman
    • Express check-in
    • Express check-out
    • Front desk
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Medical service
    • Multilingual staff
    • Newspaper in lobby
    • Newspaper
    • Tours
    • Wedding service
  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Cable TV
    • Desk
    • DVD player
    • Hairdryer
    • In-room safe
    • Minibar
    • Separate shower and tub
    • Shower
    • TV
  • Things to Do
    • Children play area
    • Children pool
    • Fitness center
    • Garden
    • Hot tub
    • Massage
    • Outdoor pool
    • Sauna
    • Spa
    • Steam room
  • General
    • AC
    • Ballroom
    • Banquet
    • Connecting rooms
    • Family room
    • Heater
    • Non-smoking room
    • Swimming pool
    • Smoking area
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Business Facilities
    • Business center
    • Business facilities
    • Conference hostess
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Hair salon
    • Laundry
    • Shops
  • Food and Drinks
    • Restaurant with AC
    • Bar
    • Breakfast
    • Poolside bar
  • Connectivity
    • Internet point
    • LAN Internet
    • Free WiFi
  • Accessibilty
    • Access friendly
    • Accessible parking
    • Wheelchair accessible
  • Transportation
    • Airport transfer
    • Secure parking
    • Valet parking
  • Sports and Recreations
    • Darts
    • Fitness
  • Kids and Pets
    • Babysitting
    • Babysitting with surcharge

      Check-in and Check-out Time

      Check-in: 3:00 PM
      Check-out: 12:00 PM

      Shangri-La Kuala Lumpur is a hotel in a good neighborhood, which is located at Bukit Bintang.

      The hotel is located only 1.53 km away from Ampang Park Station.

      Not only well positioned, but Shangri-La Kuala Lumpur is also one of hotels near the following Bukit Nanas Monorail Station within 0.29 km and KL Tower within 0.33 km.

      About Shangri-La Kuala Lumpur

      Whether you are planning an event or other special occasions, Shangri-La Kuala Lumpur is a great choice for you with a large and well-equipped function room to suit your requirements.

      This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Shangri-La Kuala Lumpur.

      Shangri-La Kuala Lumpur is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

      From business event to corporate gathering, Shangri-La Kuala Lumpur provides complete services and facilities that you and your colleagues need.

      Have fun with various entertaining facilities for you and the whole family at Shangri-La Kuala Lumpur, a wonderful accommodation for your family holiday.

      The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

      The hotel’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Shangri-La Kuala Lumpur exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      Shangri-La Kuala Lumpur is a hotel with great comfort and excellent service according to most hotel's guests.

      Get precious and unforgettable moment during your stay at Shangri-La Kuala Lumpur.

      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.