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  6. Sovereign Hotel Penang

Sovereign Hotel Penang

Hotel
34, Lorong Kinta, George Town, Georgetown, Penang Island, Penang, Malaysia, 10400
Bedroom
Bedroom
Bathroom
Bedroom
Bedroom
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Convenient
8.1/10
According to 316 guests
Staff is very great and location included the hotel is properly to stay and reasonable price attract me a lots
Kittipong A.
See all reviews
Based on 75 traveler reviews
AC
Parking
24-Hour Front Desk
WiFi

Nearby attractions
KOMTAR
(0.32 km)
Hin Bus Depot
(0.40 km)
Kimberley Street
(0.70 km)
Thean Hou Temple
(0.95 km)
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Review by Traveloka users
Review

Based on 316 reviews

8.1
Convenient
Fantastic
68
Very Good
157
Satisfying
45
Average
46
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
6.0
- Family vacation
Need improvement on the room and service
4.8
- Business travel
Poor service, towel not provided.
5.1
- Business travel
I know about this property cause I have stay in east indies before. So, I decided to give this hotel a try since under the same group and it kind of turn to a disaster. 1) Comfort * I booked this hotel for 5 nights. When I booked, the rooms shows with window but I was given a room with no window and I have to complain to change it. I checked in quite early and I don't understand why they have given me kind of the worst room though. The room was leaking here and there. The property is old and not maintained. You can literally see it's leaking quite many places. Towels are not provided on time and both room I went into , no towels provided. I have to ask many times to get towel. Everyday I have to remind them to change towel on daily basis. They have 2 housekeeping staffs, one Rose who was a better staff and the other one called Miriam/Mariam. When I asked for towel, she can reply me back " I gave you 2 towels yesterday, you are alone. Either i'm alone or with someone or if I happened to date someone, isn't that the hotel duty to change my towel on time everyday? Besides, they only change the towels at night due to their laundry system. 2) Service The front office staff called someone like Rain, helpless. She doesn't smile to you and doesn't care if you are a guest. She treats you like you owe her money. Not service orientated at all. When you asked about wifi, the WiFi is down. Thats it. When you complain to her, she doesn't even show her concern to help you to resolve the issues. 3) Cleanliness Its a old building and not maintain. Rooms are leaking here and there. The room I stayed, they have ants. And pillow case was not been changed. Whenever you look for a housekeeper, and you told them to touch up the room. By late evening I came back around 7/8 , its still not clean. Literally, the only good thing about this place is Location. Otherwise, big screwed up The hotel team owns few property in Georgetown, and I guess you guys should learn and invest on training and service orientated courses to improve the service level. Besides, the staffs are pinoy, I have nothing against them and I have friends and colleagues who are pinoy. They are known to be super good in terms of service industry but this hotel staffs screwed up.
9.1
- Family vacation
Spacious and clean room with private bathroom, simple but nice breakfast for free, hot and cold drinking water dispenser, quite close to hawker center and komtar, good value for money. Narrow steep stairs with no elevator, near karaoke and futsal center so it can get loud at night (not suitable for light sleeper), weak WiFi
8.5
- Romantic Vacation
The room is quite dusty, noise air conditioner, but the staff is very good
9.4
- Medical Travel
Considered good for a traditional-style budget hotel, good location in the heart of Penang. However, they should provide a legit shower gel!
5.8
- Family vacation
I’m not staying there again. There is no slippers inside the room. The room is very old fashioned. The worst part is at night time there are nearby karaoke and futsal club. So it was very noisy. The hot water in shower broke down too and they have to wait until “tomorrow” for their technician to come. The breakfast provided is very mediocre.
6.2
- Shopping & Culinary
My room is leaking. The staff cover it with towel but still water came out nonstop from the parquet slit. Ask to change room, but they said they fully book and they ignore me. I’m not gonna come to this hotel again.
9.4
- Family vacation
It's all good. A hotel with a home stay concept maybe.
5.1
- Romantic Vacation
Rude and impolite receptionist. Noisy room. No tv. No toiletteries. This will be the first and last i'll stay here.
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Nearby Facilities
    • Shops
    • ATM/Banking
    • Hair salon
    • Grocery
    • Supermarket
    • Laundry
    • Beauty salon
  • Hotel Services
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Early Check-in
    • Late check-out
    • 24-hour Receptionist
  • Public Facilities
    • Parking
    • WiFi in public area
    • Coffee/tea in lobby
    • Late check-out
    • Early check-in
  • In-room Facilities
    • Desk
    • TV
    • Shower
    • Cable TV
  • General
    • Family room
    • Smoking area
    • AC
    • Non-smoking room
  • Transportation
    • Limited parking
    • Area shuttle with surcharge
    • Limo or town car service
    • Car rental
  • Food and Drinks
    • Breakfast
    • Hot breakfast
  • Shuttle Service
    • Airport transfer with surcharge
    • Airport transfer
  • Business Facilities
    • Photocopier
  • Connectivity
    • Internet point

      Check-in and Check-out Time

      Check-in: 2:00 PM
      Check-out: 12:00 PM

      Location
      Staying at Sovereign Hotel Penang is a good choice when you are visiting Georgetown.

      The hotel has a very good location, also near the Penang International Airport (PEN), which is only 14.33 km away.

      This hotel is very easy to find since it is strategically positioned close to public facilities.

      About Sovereign Hotel Penang

      For you, travelers who wish to travel comfortably on a budget, Sovereign Hotel Penang is the perfect place to stay that provides decent facilities as well as great services.

      When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Sovereign Hotel Penang provides a pleasant accommodation for your stay.

      Have fun with various entertaining facilities for you and the whole family at Sovereign Hotel Penang, a wonderful accommodation for your family holiday.

      Experience a unique stay at the historical building of Sovereign Hotel Penang, which you rarely find in other places.

      While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Sovereign Hotel Penang is suitable for you who value privacy during your stay.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      Staying at Sovereign Hotel Penang will surely satisfy you with its great hospitality and affordable price.

      Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
      Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.