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  2. Malaysia(5,789 hotel)
  3. Johor(490 hotel)
  4. Johor Bahru(347 hotel)
  5. Masai(16 hotel)
  6. Swan Garden Hotel

Swan Garden Hotel

26 & 28, Jalan Suria 7, Bandar Seri Alam, Masai, Johor Bahru, Johor, Malaysia, 81750
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According to 12 guests
Based on 26 traveler reviews
24-Hour Front Desk

Nearby attractions
Regency Specialist Hospital
(0.42 km)
Econsave Kota Masai
(4.14 km)
Kolej Komuniti Pasir Gudang
(4.21 km)
Ibrahim Sultan Polytechnic
(5.23 km)
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Review by Traveloka users

3 Traveloka customers have stayed in this hotel and given reviews:

A bit pricey as compared to other nearby hotels. Location is great, as it is located nearby eateries and hypermarket.
Thanks. i'm happy can stay on this hotel
The staff are friendly and respond promptly on our request of room keeping. The location is convenient, with food center, convenient shops, casual restaurants, cafe, fast food centers, and a specialist hospital nearby.
Based on
26 reviews
Review from
Solo travel1
Friends getaway1
Rating Result
Very Bad
Very Good
Booked this hotel for the first time during the labour day long weekend and I've booked the Executive Premier room which is the only room available left on Agoda website. it's about 40mins drive from Bukit Indah and when we checked in, the reception told me that the Executive Premier room is actually not available and Agoda had actually made a mistake. Good thing they still had 1 last standard room available for us as it was almost midnight already when we checked in. The room was small and not very clean. We didn't even bother to have their breakfast. There's quite a lot of shopping and food nearby.
- Jun 5, 2017
Good value for money
Outside view of Hotel very clean and well maintained. Very friendly staff but some are not good in English. Restaurant and lobby clean and neat. Room is very basic but serves it purpose, walls could need a fresh coat of paint as they are full of stains and shower head needs to be replaced. Overall the value is good for the price they are charging. I don't use the free breakfast but the coffee was very good. Location is good with other restaurants in close vicinity
Business - Apr 10, 2017
First accommodation for me in Johor
I stay in this hotel throughout the 8 days of my job training trip in Johor. It's nice hotel and most of the customer are the worker working offshore in oil and gas industry. The hotel provides comprehensive morning breakfast for the customer, the food is okay for me. The hotel response to the problem in short time with good solution. When I first enter into my room, the room lock system doesn't respond to my access card so I went down to the reception counter and inform about the problem. The person in charge immediately solve the problem by calling technician to fix the system. Second, the lamp in the bathroom was broken and it was fix on the next day during the housekeeping. The surrounding of the hotel is always clean. However, some furniture are quite old and need maintenance. The hotel also provide free luggage storeroom for the guest for temporary and the laundry service but the cost for laundry service inside hotel is not cheap.
Business - Feb 13, 2017
Helmi A
worst ever hotel in my whole life
I booked a 4 bedroom but only get 3 bedroom instead with 2 queen and 2 single whereas we have 8 adult and 2 kids. So there is not enough bed to accomodate us. The hotel only compensate us with 20% discount because of this. But its ok with me because the location is great. But the worst terrible unexceptable thing that happen is that there is no bloody hell TV in the room. What kind of hotel is this...Even 1 star hotel have a tv or at least a tiny whinny tv in it.
- Dec 24, 2016
Need a lot of improvements
I am not someone who likes to write negative reviews, but seriously this hotel need improvement Room - there was always no new toilet roll replaced. From other old reviews in below, I could see that management never take action into this. The toilet roll given was not in new, it was used. Therefore always need to ask for more toilet roll which is troublesome. - slippery after shower. Be careful if you bring along elderly because myself also slipped for few times after shower. - no vacuum. I saw the housekeepers cleaning the room using a broom. The next day I asked for vacuum clean as I am allergy to dust when they sweep the floor. The housekeeping maid replied me that all their vacuum is malfunction, "rosak". Can't the management just spend few vacuums to ease their cleaners' job? There was only 4 floors of room. - coffee cup without spoon. - phone cable always plugged out whenever you take the phone. There is always have noise when you try to call to operator or receptionist. One hand pushing in the cable and another hand hold the phone. Better to use your own phone to call to request for room service - sometimes have face towel sometimes only towel - good things is room was spacious, they always replaced new toothbrush for you, sound proof not bad, there was safe deposit box, mini fridge, hair dryer and iron & ironing board inside room - Astro TV channel but some with poor signal. However,the channel is sufficient to kill your boredom Breakfast - from 6.30-10.00am. Food finished at 9.00am will not be replenished. So please dine early. - flies are seen everywhere from buffet line, cutleries to your table and chair - coffee is good. Food taste need big improvement. - school canteen menu but they have egg station which is good. Despite, they have salad,bread, egg, main course, soup, porridge, and dessert - They start sweeping the floor and spray all the table even when I was still eating. Perhaps I was the last person but it was only about 9.40am. Flying dust. Sky lounge and karaoke - their bar only open Tuesday, Wednesday and Thursday - can't find the karaoke lounge Location - good location. Restaurant and shops are just within walking distance
Business - Nov 22, 2016
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility


Hotel policy

  • Hotel Services
    • 24-hour Receptionist
    • Newspaper in lobby
    • Laundry service
  • Public Facilities
    • Elevator
    • Parking
  • Business Facilities
    • Conference room
    • Conference room
  • Sports and Recreations
    • Billiard
  • Food and Drinks
    • Bar
  • Things to Do
    • Garden
  • General
    • Terrace on rooftop
  • Connectivity
    • Free WiFi

    Staying at Swan Garden Hotel is a good choice when you are visiting Masai.

    This hotel is very easy to find since it is strategically positioned close to public facilities.

    About Swan Garden Hotel

    Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Swan Garden Hotel.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Swan Garden Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

    With all facilities offered, Swan Garden Hotel is the right place to stay.

    You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.