Hotel may accept Late check out, subject to room availability, with additional fee.
Hotel may accept Early check in, subject to room availability, with additional fee.
A tourism tax of MYR 10 per room per night is applied to all foreign guests. This tax is excluded from the room rates and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
Upon check-in, hotel Front Desk will collect from guests MYR 2.00 Local Government Fee per room per night (imposed by Penang Government starting from 1st June 2014). This fee is excluded from room rates.
You are required to present valid government-issued identification at check-in, along with cash to cover the incidentals and deposits. This deposit will be fully refunded if there is no damage or abuse of facilities occurred among your stay.
All special request such as early check-in, late check-out, higher floor, extra bed etc are strongly subject to availability. Guests are encouraged to contact hotel at least 24 hours before arrival. Charges may apply.
Car park is based on first come first serve basis and belong to state government. Guest may claim their Car Park Coupon from hotel front desk upon check-in.
Pets are NOT allowed.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.