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  6. The Banjaran Hotsprings Retreat

The Banjaran Hotsprings Retreat

1 Persiaran Lagun Sunway 3, Tambun, Ipoh, Kinta, Malaysia, 31150
Exterior / Building
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Based on 776 traveler reviews
Swimming Pool
24-Hour Front Desk

Nearby attractions
Lost World Of Tambun
(0.64 km)
Pantai Hospital Ipoh
(5.09 km)
Hospital Fatimah
(5.23 km)
Ungku Omar Polytechnic
(5.82 km)
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Review by Traveloka users

3 Traveloka customers have stayed in this hotel and given reviews:

The resort is situated in a natural environment covered with trees and mountains. Security is tight as they will screen anyone who try to enter the premises. Service is great and they remembers guest name and room, and the breakfast provides a wide arrays of selections. They scenery is awesome and we regretted only staying a day as we could have done more if we stayed for another night.
I don't know why but actually when I breakfast in that morning I see some server face like they are not in the good mood they don't like me or I don't know ? one woman one man . then the hotspring pool was dirty.
The best caves resort in the world! One of the most amazing luxurious resort we've ever been to. Definitely worth to spend at least night here if you go to Malaysia. Never seen any place like this before!
Based on
776 reviews
Review from
Solo travel15
Friends getaway87
Rating Result
Very Bad
Very Good
Vy P
Amazing resort and villa, average service
We booked a wedding photoshoot package which cost us more than $700, incl a water villa, set dinner for two and a massage session. First of all, the dinner was under average. Starter was a chicken thai salad but there was only raw lettuce (a lot of it) with a few pieces of shredded chicken that tasted just plain. Second course was a choice of salmon or burger so we went for salmon and burger to try both. The burger was ok, not too bad but the salmon was horrendous. It was cold and tasted like old frozen salmon. However, the dessert (chocolate lava cake) was absolutely amazing. It wasnt in the menu but since i couldnt eat white chocolate i asked for something else and they switched to chocolate lava cake which i was so happy about. Noone told us about we have been booked at 6pm for our spa session. I even called them in the afternoon to inform them that we would arrive late, about 7pm and even at check in no one let us know they have booked spa for us at 6pm. When the lady butler who checked us in sent us to our villa, she said that since we have missed the spa, we only had choice of 12pm until 2pm next day. I asked her for 1pm next day, she was on the phone with the spa, and confirmed it was ok. Then after our dinner, someone called and said that 1pm has been booked out so we could only do 12pm or 3pm. I mean, we came there and paid so much money for 1 night for the photoshooting, it was the main purpose, and check out was at 12.30 (we tried to extend) so we couldn't make it at 12pm and we missed the spa. So it was a completely waste of our money. Even thou they offered to change our session to 3pm but we needed to leave to go home. It was such a disappointment. Another thing is our package include minibar but the minibar was locked??? until we called someone to open it for us. However, to be honest, the resort is beautiful and the villa is amazing. You just need to work on services...
Couples - Nov 14, 2017
Joseph D
A Sample of Heaven
What can I say? I was only visiting some friends from UK and fell in love with the place. It's hard to imagine that there exists such tranquility and serenity just a few miles away from the busy city of Ipoh. Staying here is a truly immersive, yet a surreal experience. Utopia!
Friends getaway - Nov 13, 2017
Timothy M
Setting and service make for a special experience
We had a wonderful time during our 5-night stay at the Banjaran Hotsprings. The setting and service really made it a special experience. We had originally booked to stay in the water villa, but were pleasantly surprised to receive a complementary upgrade to the garden villa on arrival. The service we received never let down that positive first impression. Staff remember your name and say "hi" if they see you. The Director of Operations is always chatting to guests to make sure they're happy. On the welcome tour, our attendant took a photo of us at the geothermal lake. We were overjoyed to find a framed copy of the photo waiting for us in our room a day later. Through our stay there were lots of little things like this that made us feel like special guests. The Banjaran is centred around a geothermal pool, nestled within three nearly-sheer mountains. To get a feel for just how the mountains frame the location, do yourself a favour and look it up in 3D view on Google Maps. Believe the photos. If anything the location is more impressive in real life. In many ways, the water villa was our own little self-contained resort. The outdoor area was spacious and comfortable, as was the bedroom. But the real highlight was having our very own pool *and* geothermal hot-tub. The whole villa is completely private, walled off from the outside. Wifi was really important to us, and we were very happy with the coverage. In our 5 days, we experienced maybe an hour of unstable connectivity. It looks like each villa has its own dedicated wifi access point, and the coverage is good across the rest of the retreat. Mobile phone reception was also fine. Probably the only thing that didn't blow us away was the food. Dinner in Jeff's Cellar was lovely, though outshone by the location (a stunning limestone cave). The food at the Pomelo, though, wasn't special. It certainly wasn't unpleasant, and we found a few things we liked on the menu. We just felt it just wasn't that different from what you'd find in any old resort. Given how extraordinary the rest of the Banjaran is, the Polemo being just "ordinary" stood out more than it otherwise might have. Overall, we had a wonderful, relaxing time at the Banjaran. The villa and service were unlike anything we've experienced before, and we'll be pining to return to that gorgeous setting.
Couples - Nov 13, 2017
Once in a lifetime escapade
Took an accomodation, food and massage package. Own villa with pool, hot springs jacuzzi and lots of privacy. Fine dining in extraordinary surroundings. An ideal place to relax and unwind. With the package, we got everything and more! Very generous and no nitpicking from the establishment (as opposed to AirAsia where anything and everything costs you $$). Pricey, but we loved it. Should try at least once in a lifetime. The staff were polite, efficient and unobtrusive.
Couples - Nov 7, 2017
Private pool to swim naked, in green lush with monkey
Highly recommended by closed friend who always like to drive his Ferrari or Lamborghini looking for gastronomic heaven in whole of Malaysia, we decided to spent some time with this resort without any hesitation. Once booking was confirmed, I received calls from the resort, asking my food preference and allergies. I was surprised as this is usually a practice for 3-star Michelin restaurant like my favorite Joel Robuchon. So I was putting a high expectation to the resorts and couldn't wait sample their exquisite masterpieces that my friend described to me. However, there were too many unpleasant incidents happened on first day of my arrival that I could have thought of giving this resort rating of 2. Luckily the resort was having a wonderful lady in charge named Theng that managed to turn my frustrated & disappointed holiday to a wonderful indulgence. Her sense of priority, practicality and follow-through hospitality is truly an asset to Sunway group. Initially I just wanna leave my comment in the guest feedback form (which usually available in other hotels room) when I check out, but I couldn't find any form as such in the villa. After calling the Guest Service, the voice over the phone sounds sincere eager to make my stay as comfortable as possible. Then only I shared my experience with them over the phone. To my surprise, they really took immediate action and accommodated all my requests, even far beyond my expectation. So here is my tips for traveller to ensure a wonderful memory at this Resort: 1. Fully utilise the jacuzzi in guest's villa: Given the vast area of natural surround, I was too excited about their steam cave, natural thermo heated pool etc that I didn't even realise the stone pool inside my villa was an excellent private jacuzzi till the next day. Enjoying such a natural heated stone jacuzzi with powerful jet, and then jump into another private big pool with few rounds of swimming in green lush where monkeys playing around above your head, is just an unforgettable life time experience! Good thing was the staff changed pool water in front of me, rest assured it was not any leftover used water by previous guest. 2. Bring your own towels and mineral water: As a spa and hot spring lover, I patrons many well-established hot spring around the world. Most of the natural hot spring resorts separate their outdoor towel and bathrobe from in-room usage. But not here at Banjaran, you hardly find any towel or amenities outside your villa, not even at their common changing room. After finished my steam bath, I was struggling around looking for towel with my messy hair and wet body. I wonder how was other guest surviving and then I met another guest with water non-stop dripping from her hair and body in swimming suit too, walked along the pathway and we greeted each other with embarrassed smile. Another guest was carrying a big recycle bag that full of towels, comb etc along with him. I thought I only have to do this when I visit family theme park or free access public beach... To share my experience, we usually cover ourself immediately after steam bath, replenish body with plenty of mineral water, relax and rest till heart beat back to normal, sweat till no more, tidy ourself up a bit. Then only ready to call for service of another drink and finger food. For dear management information, we really would like to tidy ourself before we can meet anyone else. There are other resorts keep their towel & amenities in a sensor locked cabinet which can be accessed using our room key sensor. So at least things can be properly accounted for in-house guests only. 3. Buggy service is always available: Imaging after 6 hours drove from south of Malaysia to this town of Ipoh, mind & body was tired. The resort buggy can take you to your destination with prompt & good service, you just have to "ask". Special thank to friendly girl, Willi who took me buggy around the resort looking for my misplaced item. 4. Dinner at Pomelo restaurant My package included a candle light dinner at Pomela restaurant. The setting was in a over-water pavilion, remind me of the sweet memory candle light dinner in Maldives with great food and soothing music. However, not here at this restaurant. I hardly see any words on the menu as the lighting was too dark. (I should have bring my iPhone along so that its touch light function could be used). My dinner ended up with mosquito attack in empty stomach with unattentive service. To share my experience in Maldives, the menu is equipped with small electronic lighting when ordering so that diners are clear of what food being served. Proper mosquito prevention are in place. 'Call for service' button is available on each pavilion so diners can enjoy the privacy, yet without compromising the service required. For travellers who wanna ensure a wonderful dinner at this restaurant: - please request the staff to light up the cute frog-shaped mosquito coil, or request another complimentary bottle of repellents spray before they leave you alone. - repeat your food allergies to each restaurants as the resort do not share information between restaurants. 5. Jungle walk, good try. I was informed by resort's night time front desk staff that I had to checkout in order to join their 'guided jungle walk' activity. Why check out? "It is hotel policy". But why?... I was so curious and wondering the whole night as to whether I gonna give up my other pre-paid activity to join the jungle walk?! Or how could it possible by joining the jungle walk that make the guests couldn't come back in time?! Is it similar to my Himalaya mountain hiking experience in Nepal that guest may lost his way back?! Is it so dangerous (any risk of animal attack) that guests may get injured and end up in local hospital?! Or shall I bring along the tiger toy?!...bla bla bla..My day ended with a sleepless night. In fact the so-called "jungle walk" is an extremely safe morning jogging in less than 10 minutes. It gave a good starting so that I did my own morning walk on 3rd day, feeling great amid the plants and waterfall with negative ions, accompanied by soothing music along the walkway. Incredible! the best time of my day. 6. In room breakfast: To enjoy total privacy and avoid unattentive service at Pomela restaurant, they served breakfast to my villa with great variety of choice. Special thanks to front desk staff, Ida who brighten my day & made my "breakfast by the pool" memorable & wonderful. The day shift front desk hospitality was great and Ida's immaculate service belongs to 6 star hotel standard. 7. Dinner at Jeff's Cellar: I had similar dinning experience inside the cave in Europe, but this restaurant ambient was just stunning with table so close to limestones. My favourite was the specially-made apple dessert by chef. This recipe should be included in the Michelin star dessert collection. 8. Respect the resort privacy policy: Similar to my experience in Burj Al Arab Dubai and Maldives resort, it is glad to know that at least there is one resort in this country that put privacy at utmost important. It is just not the type of ordinary hotel that public can simply walk in and out with infants crying. With some improvement in place, perhaps adding a private jet drop off area, it can be a proud of Malaysia. Oh ya, the complimentary pomelo at my villa tasted superb, the best I'd ever tried. I also wonder how the villa's outdoor patio and pool walkway were kept spotless clean. Excellent housekeeping team!
Couples - Oct 26, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility


Hotel policy

  • In-room Facilities
    • Bathrobe
    • Desk
    • Hairdryer
    • In-room safe
    • TV
    • Shower
    • Minibar
    • Cable TV
    • DVD player
  • Hotel Services
    • Laundry service
    • 24-hour Receptionist
    • Porter
    • Limited hours room service
    • Newspaper in lobby
    • Wedding service
    • Money changer
    • 24-hour security
  • Things to Do
    • Massage
    • Fitness center
    • Spa
    • Outdoor pool
    • Garden
    • Sauna
    • Hot tub
    • Library
  • Food and Drinks
    • Bar
    • Breakfast
    • Cafe
    • Set menu dinner
    • Hot breakfast
    • Buffet breakfast
  • Nearby Facilities
    • Shops
    • ATM/Banking
    • Hair salon
    • Grocery
    • Supermarket
    • Laundry
  • Public Facilities
    • Room service
    • Parking
    • Safety deposit box
    • WiFi in public area
    • Coffee shop
    • Restaurant
  • Accessibilty
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
  • Business Facilities
    • Meeting facilities
    • Projector
    • Photocopier
  • General
    • AC
    • Non-smoking room
  • Connectivity
    • LAN Internet
    • WiFi in public area with surcharge
  • Shuttle Service
    • Airport transfer with surcharge

    Check-in and Check-out Time

    Check-in: 3:00 PM
    Check-out: 12:00 PM

    Tanjong Jara Resort is a 5-Star hotel that offers the top hotel experience for all travellers alike - be it business, leisure travellers or even honeymooners. Serving the best view of the clear turquoise sea, Terengganu certainly delivers the best panoramic memorabilia for guests to take home once they leave. This hotel situated right on the East Coast of the Peninsular Malaysia, where the beach is just right out of your doorstep. It is also surrounded with three airports around it; the Kerteh Airport (KTE), the Sultan Mahmud Airport (TGG) and the Redang Airport (RDN). This, thus creating three doors to reach Terengganu and the hotel. Complete with amazing accommodations and commodities, this unique hotel in Terengganu is the choice you would want to make.

    How to get to Tanjong Jara Resort

    For starters, there are three air access to Terengganu if guests are flying in; through the Kerteh Airport that situated 30 km away from the hotel, the Sultan Mahmud Airport, further 72 km away and the Redang Airport, which is the farthest from the hotel over 100 km away. Nevertheless, from there, guest can either grab a rental from the rental services provided either at the airport or nearby rental services, hitch a taxi ride which varied in price depending on your location and guest can also utilizes the mobile transportation application like Uber/Grab car services that has been quite rapidly use as of today. They are relatively affordable, to say the least.

    If you are driving in from other states such as the Federal Territory of Kuala Lumpur, Negeri Sembilan and Melaka, the travel will take around 5 hours depending on the traffic. If you are coming in from Pahang and Kelantan, the drive will take from one to three hours depending on the traffic at the time. Since the Terengganu resort is strategically situated by the beachside, it is relative to find it - just follow the waves. You can track down Teluk Bidara Beach that is just 3 km away from the hotel. This beautiful beach will be the destination point to keep an eye out when you are trying to locate the beachside resort in Terengganu.

    Different Type of Rooms in Tanjong Jara Resort

    Driven by its nature concept, the Tanjong Jara Resort offers 6 main types of rooms that guest will be swept away by its unique architectural design and the view that each room offers. These types are the Bumbung Room, the Bumbung Sea View Room, the Serambi Room, the Serambi Sea View Room, the Anjung Room and the Anjung Seafront Room.

    The Bumbung Room and Bumbung Sea View give guests the liberty to choose which they would prefer, either with a magnificent view of the clear sea or the lush landscaped gardens. Best suited for travelling duos or pair of newlyweds hoping for a romantic getaway, it serves its purpose right with its soft light ambience and simple setting that is very comfortable to relax.

    If you opt for much traditional and classic themed interior, the Serambi type will suit your need. The Serambi Room overlooks the tropical gardens decorated just right outside on the covered verandah. If you wish for a calm and romantic touch, you can always choose the Serambi Sea View Room that still has a covered verandah for you to enjoy the view of the tropical gardens, plus the beautiful scenery of the South China Sea. It is a bonus feature. Both of these types are also suitable for small companies of travellers or those who are on their honeymoon or anniversaries.

    A large group of travellers or family vacation can surely enjoy the last two types; the Anjung Room and the Anjung Seafront Room. With view options in place, your company will definitely have the unlimited space they need to roam around and enjoy their time indoors. Each room is designed with semi-attached bedrooms and aesthetic interior design that will surely make you stay pleasant.

    Restaurants and Cafe in Tanjong Jara Resort

    Celebrate the flavours and aromas with Tanjong Jara Resort dining areas. The Di Atas Sungei, Nelayan and Teratai Terrace will serve you with the best dining experiences you can imagine.

    The Di Atas Sungei operates from 7 AM until 10 AM and 7 PM until 10:30 PM. It is located literally above the river that flows into the South China Sea as embedded in its name. Here, guests are surrounded by the beauty of nature with its lush greenery and enormous ketapang tree that indirectly serves as a giant shade. This restaurant offers the authentic taste of Malaysian cuisine with both local and fusion touch to it.

    The Nelayan is as it is called serves the best inspired local and international dish. Operating from 12 PM until 5 PM and 7 PM until 10:30 PM with special cocktails session from 6 PM until 11 PM that will in a result, satisfy all your needs. Taste the Asian and Western cuisines made specially by Chef Wai, the pioneers of Fisherman’s Cove that is bound to be the freshest richest dishes in the resort. Settled right by the sea, you will have the bonus of enjoying the amazing view while serving your appetite.

    The Teratai Terrace located right by the free-form pool with a magnificent view of the South China Sea. Its opening hours are from 12 PM until 5 PM and 7 PM until 10:30 PM with special cocktails session from 6 PM until 11 PM. If you are craving for grilled and rice dishes under one roof, this place is the one you should be visiting for lunch and dinner. You will be served by the best cuisines and cocktails while being serenaded by the hypnotic sound of live Gamelan music that is sure to make you sway.

    Facilities and Activities Tanjong Jara Resort

    With amazing rooms and dining places, it is not perfect without amazing facilities and services to ensure all guests are equally satisfied with their stay. The Tanjong Jara Resort strive to achieve this glory and prepared all the necessary commodities that guests are sure to need during their stay. Such commodities including the 24-hour receptionist that will be on their feet to attend to you, laundry services, luggage storage, tours and wedding services. This Terengganu hotel also provides car rental services that will make it easier for guests to move about without having to go through the trouble of obtaining public transportation. Business travellers are also well served with the business facilities provided by the hotel such as computer station and meeting facilities.

    If guests are not in the mood to go out, they can always enjoy the spa, garden, library and hot tub provided by the hotel management. Among other activities one can do is hit the fitness centre where it is fully equipped with modern workout equipment that gym-goers will appreciate, or have a round of tennis at their outdoor tennis court to spend your free time. There is not enough activities you can do within the hotel grounds.

    Interesting Places near Tanjong Jara Resort

    The Teluk Bidara Beach - Travelling is never perfect without visiting the beach. Here in Teluk Bidara Beach, you and your companies can enjoy the beautiful sandy beaches with a wide range of activities like beach soccer, volleyball and even putting up a barbeque session by the beach at night.

    The Viking Scuba Tenggol - Enjoy the sights of marine life with the Viking Scuba Tenggol located just 5 km away from the hotel. Here, you will be experiencing an up-close and personal encounter with various marine life that will blow your mind. It is also a good exposure for us as humans appreciate the life we do not usually see in our daily lives.

    Pets are NOT allowed.

    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.