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  2. Malaysia(5,816 hotel)
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  4. Kota Bharu(107 hotel)
  5. Kota Bharu City Centre(72 hotel)
  6. The Grand Renai (Formerly known as Renaissance Kota Bharu Hotel)

The Grand Renai (Formerly known as Renaissance Kota Bharu Hotel)

Hotel
Kota Sri Mutiara, Jalan Sultan Yahya Petra, Kota Bharu City Centre, Kota Bharu, Kelantan, Malaysia, 15150
Exterior / Building
Featured Image
Lobby
See all photos
Impressive
8.6/10
According to 62 guests
Good stay in room and good staff.
Mohd Z. M. Z.
See all reviews
Based on 365 traveler reviews
AC
Parking
Swimming Pool
24-Hour Front Desk
Elevator
Restaurant
WiFi

Nearby attractions
Siti Khadijah Market
(2.16 km)
Craft Museum And Handicraft Centre
(2.40 km)
Cahaya Bulan Beach
(6.86 km)
Sultan Ismail Petra Airport (KBR)
(7.63 km)
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Review by Traveloka users
Review

Based on 27 reviews

8.6
Impressive
Fantastic
21
Very Good
33
Satisfying
3
Average
5
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
8.4
- Business travel
Very good cleanliness, service, comfort and food.
9.1
- Business travel
All staff were well trained and very friendly.
8.5
- Family vacation
Poor on breakfast food selection. Customers prefer local food to be presented.
9.6
- Family vacation
Everything is nice. Easy to access to anywhere. Unless for the TV channel was so bad the signal, and the breakfast so variety, but the taste not so good. The rest is cool
9.1
- Romantic Vacation
Good stay in room and good staff.
10
- Business travel
A great place to stay and keep hangout art coffee club for ease for feeling
8.2
We managed to get the valet parking (of course have to pay). The staff help us to carry the luggage for 2 rooms, he even help me to carry another beg that I left in the car. Other things are expected. One of the thing that need to be improved is the quality of the food. The taste is not represented the start of your hotel. It is better to have less menu with good taste rather then varieties of choices but tasteless.
9.7
- Family vacation
Will come back. My kids love the pool so much
8.4
- Business travel
Everything good but not in good condition
10
- Family vacation
I am very satisfied. Thank you hotel!
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Based on
365 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business97
Couples95
Solo travel24
Family87
Friends getaway22
Rating Result
Very Bad
16
Bad
22
Average
75
Very Good
159
Extraordinary
93
Deen_69
Nice place to stay in KB
I stayed here for 2 nights. Since this was a business trip I didnt have time to search around for local food. This hotel provided me comfortable stay and excellent local delicacies (nasi dagang) for breakfast. Not many hotels gave such treats. I even had nasi dagang again for dinner. I dont mind since I had to skipped lunch when working & their nasi dagang was so good. Bravo....
Business - Nov 17, 2017
29zaidik
Hotel just for a short period of time
I had an experience whereby I saw water coming onto the room I hope this will never happen again there rest of other facilities is ok not much to say or compliment staff is ok for is better have outside of the hotel cause more choice and cheaper
Couples - Oct 26, 2017
AsrulSeruji
Average hotel
Stayed here for 1 night, for a transit to another town. During the check in, the staff keep on promoting to become marriot club member. Took quite some time. Its quite irritaring as we are in hurry. Went back to the hotel at night, and feeling the temperature is warm. Adjusted the aircond to max setting with the lowest temperature, still i am sleeping with sweat. Buffet breakfast, not many choice. The location wise is quite good.
Business - Oct 21, 2017
Adrian M
Poor Service
One of earlier hotels in kota bharu. Probably was good many many years ago but increasingly becoming irrelevant. Average hotel rooms. Food standard just average. Nothing praiseworthy. Often conferences are held here. Disappointingly parking tickets cannot be validated for participants of major conferences and required to pay full amount. Coffee at lobby overpriced. Slow service for the amount charged and disappointing beverage for the money paid. Went there twice for major conference. Food catered could be better. Not even fresh milk given together with coffee and tea other than just dry packet creamer. Perhaps adjacent Perdana Hotel.may soon replace Renaissance. For the expensive charges for an alleged 5star hotel or used to be at least, definitely not recommended.
Business - Oct 20, 2017
Fazhlina Z
Overall a good stay but..
Had 2 nights stay in renaissance.as the purpose of the visit to kb was business and not leisure so was not expecting much..my expectation was lowered as i had read reviews of hotels in kb Advantages 1.fast and smooth checkin I must say that the hotel personnel were really helpful and accomodating to the customers.they were there to greet u once u arrived at the main door,making u feel welcomed. Special note of thanks to the staff that really went out of their way to accomodate their customers.i am a breastfeeding mom with ebm stash and they are kind enough to keep them fr me as the fridge inside the room was not cold enough I must say that the customer service was superb 2.big room 3.multiple channel to choose from Disadvantages 1.cleanliness I had to say that this hotel really need to improve on its cleanliness.we went into the toilet on the 6th and the lobby and was dissapointed.both were so dirty that i had to postpone my urge and waited till i went to airport Unacceptable in a 4star?establishment Cockroach in the room We ordered room service to avoid the hassle of going out.maybe the smell of the food attracted the unwanted visitor.it was not the big long cockroach but a smallish one.still it leave a bad impression Musty smell in the room I am not sure what they should do about it.maybe a better ventilation system?at first once i step into the room,the musty smell was a bit overwhelming. Breakfast Breakfast was okay.not what i expected fr a 4 star hotel.they should buckle up on the egg station.people queing up fr quite some time just fr eggs Frankly i would want to try other hotel if i were to stay in kb.choice is limited though so on second thought maybe this place is the best around town.. Carrying the brand of marriot,renaissance should improve itself
Business - Oct 9, 2017
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • In-room Facilities
    • Bathrobe
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Shower
    • TV
  • Hotel Services
    • Bellhop
    • Concierge
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • Restaurant
    • Room service
    • Safety deposit box
  • Accessibilty
    • Access friendly
    • Accessible parking
    • Accessible path of travel
    • Wheelchair accessible
  • Food and Drinks
    • Restaurant with AC
    • Breakfast
    • Cafe
    • Continental breakfast
  • Things to Do
    • Children pool
    • Fitness center
    • Outdoor pool
    • Sauna
  • Business Facilities
    • Business center
    • Business facilities
    • Meeting facilities
    • Photocopier
  • General
    • AC
    • Ballroom
    • Banquet
    • Smoking area
  • Sports and Recreations
    • Squash
    • Table tennis
    • Tennis
  • Nearby Facilities
    • ATM/Banking
    • Shops
    • Supermarket
  • Connectivity
    • LAN Internet with surcharge
    • WiFi (surcharge)
  • Shuttle Service
    • Airport transfer with surcharge

Check-in and Check-out Time

Check-in: 3:00 PM
Check-out: 12:00 PM

Location
Renaissance Kota Bharu Hotel is located in area / city Kota Bharu City Centre.

The hotel has a very good location, also near the Sultan Ismail Petra Airport (KBR), which is only 7.59 km away.

There are plenty of tourist attractions nearby, such as Siti Khadijah Market within 2.15 km, and Craft Museum And Handicraft Centre within 2.39 km.

About Renaissance Kota Bharu Hotel

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Renaissance Kota Bharu Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Renaissance Kota Bharu Hotel.

You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.