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  6. The Gurney Resort Hotel & Residences

The Gurney Resort Hotel & Residences

18 Persiaran Gurney, Pulau Pinang, Malaysia, 10250
Exterior / Building
8.2/10Impressive
According to 730 guests
Great place. Very near culinary location.
Jack K.
See all reviews
Based on 547 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
Gleneagles Medical Centre
(0.43 km)
Island Hospital
(1.04 km)
Loh Guan Lye Specialist Centre
(1.07 km)
Gurney Drive
(1.33 km)
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Review by Traveloka users
Review
8.2
/10
Convenient
Cleanliness
8.14
Comfort
8.24
Meal
7.67
Location
8.50
Service
8.02

384 Traveloka customers have stayed in this hotel and given reviews:

10.0
Good bargain and easy access thanks
5.8
I stayed for 4 days. Bad room service. We had to pay for extra towel
8.5
Next time I will stay there if having promotion
8.4
The size of the room and location is good. the room is a bit old but overall it is still a good place to stay for a large pack and price is very reasonable as well
8.5
Excellent! everyone works with service mind.
6.0
No free shuttle to hospital, when I asked how I can go to the hospital, he/she told me to take taxi instead. Also, the room smells musty.
9.7
Very convenient. very comfortable. no parking issues
10.0
Nice. place for holiday and honeymoon
8.2
Good location but rooms need to be refurbished
6.4
Had a bad experience with the service. When we checked in, there was no hot water. Called operator, said will send someone to repair. Waited till dinner time, still no one came. We had to boil water in kettle to bath our baby. The next morning no one came eventhough reminded them many times. Until we requested to talk to the supervisor or hotels manager, then only someone came to fix something that took like 5 minutes only. otherwise, room appears clean eventhough a bit run down. No lift from basement parking so a bit difficult if travelling with a stroller or wheelchair.
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Based on
547 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business86
Couples72
Solo travel24
Family239
Friends getaway77
Rating Result
Very Bad
85
Bad
90
Average
163
Very Good
164
Extraordinary
45
Adly M
Spacious room and kids friendly pool
Registration at the counter was good and fast. The room is very much indeed spacious. It can even fit six adults comfortably except without bed. However the night curtain was a bit smelly with some plasticity smell. The pool area was nice with slides, floats and dry play area suitable for families with kids.
- Aug 16, 2017
weesam2507
Convenient location
The hotel location is very convenient to malls and quite a few coffeshops around the hotel. It's an old hotel but was comfortable enough. Housekeeping needs improvement though because upon check in, there are no towels provided. Requested for towel to deliver but when came back hotel at night, still no towel delivered. Felt a bit frustrated because feels tired wanted bath and rest early but not able to do so because no towel. Stayed for 4 days...first 2 days no hot water. After "repaired" the remaining 2 days need to let water run at least 15 mins for hot water. Luckily it's not a family holiday with our children. Nice sea view from our room. Overall stay is ok.
Friends getaway - Aug 8, 2017
AlanTexas
Shockingly unpleasant room
I recently stayed at the Gurney Resort in Georgetown, Penang island, as part of a 2-week family vacation in Malaysia. I booked 5 nights at the hotel through Travelocity but we checked out after only 2 nights. That's all we could stand because our room was so unpleasant (room 2402, a 2-bedroom suite). My wife was unable to sleep because the smell was so bad. It made us think of an old abandoned house that had not been used for many years. When we checked into the hotel the woman at the reception insisted that I pay for the 5 nights up front, which, unfortunately, I did. But after seeing how awful the room was - including a much stained carpet, holes in the sofa and the plastic curtains (yes, plastic!), dodgy looking repairs to the tiles in the bathroom, and so on, we immediately started searching the Internet for another hotel, which we moved to after spending two nights at this hotel. One evening we ordered some food through the hotel's in-room dining service but were not impressed with this service either. We had to wait a long time and the person who eventually brought us the food refused to give me a receipt. After complaining about this, he eventually said he would give me a photocopy of the receipt, but after he had left we did not hear from him again. We were also disappointed by the location. Since it was across the road from the ocean, we were expecting there to be a nice beach. But all we saw after we arrived were lots of dredging vessels on what looked like some mud flats and no beach. We later found out that the beach had been swept away by the big tsunami that hit the area a few years ago. I requested a refund for the last three nights that we did not stay at the hotel, but for which I had paid, but Travelocity later informed me that the hotel had "declined" to refund the money to me. Due to our very disappointing experience at this hotel, I would certainly not recommend it to anyone.
Family - Aug 2, 2017
Yee Lee T
Stay in Gurney Hotel
The hotel is outdated. The room we stayed in, Room 3303, was not clean. The carpet in the ensure was dirty and torn. Wi-Fi did not work in the main bedroom but only work in the lounge. The air-cond was blowing out water and ice. Overall, the condition in the hotel was poor and in need of a lot of renovation. I certainly will not recommend anyone to stay in this hotel.
Friends getaway - Jul 31, 2017
wchex
Resort Hotel??
We originally had reservation for four nights in this so called resort hotel. We checked out after the first night and went somewhere else. Exterior view of the hotel is very nice, huge lobby but the room is completely the opposite. Huge room with outdated furnishing and it is in disrepair. It has a safe in the room and it is not bolted to anything, anybody can just simply walk away with the safe. Room service was a joke. We definitely will not recommend this "hotel" to anybody.
Couples - Jul 29, 2017
See other reviews

A tax is imposed by the city: MYR 3.00 one time fee/person;

Hotel facility

Description

Hotel policy

  • Hotel Services
    • Porter
    • Concierge
    • Doorman
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Limited hours room service
    • Luggage storage
    • Medical service
    • Newspaper in lobby
    • Porter
    • Tours
    • Wedding service
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Things to Do
    • Fitness center
    • Massage
    • Outdoor pool
    • Pool sun loungers
    • Sauna
    • Spa
    • Steam room
    • Sun loungers
    • Waterslide
  • In-room Facilities
    • Bathtub
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Refrigerator
    • Shower
    • TV
  • General
    • AC
    • Ballroom
    • Banquet
    • Family room
    • Non-smoking room
    • Swimming pool
  • Business Facilities
    • Business center
    • Business facilities
    • Conference room
    • Meeting facilities
    • Photocopier
  • Food and Drinks
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Breakfast
  • Sports and Recreations
    • Beach volleyball
    • Darts
    • Billiard
  • Transportation
    • Area shuttle
    • Secure parking
  • Shuttle Service
    • Airport transfer with surcharge
  • Connectivity
    • Free WiFi

    Check-in and Check-out Time

    Check-in: 3:00 PM
    Check-out: 12:00 PM

    Location
    Staying at The Gurney Resort Hotel & Residences is a good choice when you are visiting Gurney Drive.

    This hotel is very easy to find since it is strategically positioned close to public facilities.

    About The Gurney Resort Hotel & Residences

    Whether you are planning an event or other special occasions, The Gurney Resort Hotel & Residences is a great choice for you with a large and well-equipped function room to suit your requirements.

    This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Gurney Resort Hotel & Residences.

    The Gurney Resort Hotel & Residences is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

    Are you a shopaholic? Staying at The Gurney Resort Hotel & Residences will surely spoil you for numerous shopping centers nearby.

    From business event to corporate gathering, The Gurney Resort Hotel & Residences provides complete services and facilities that you and your colleagues need.

    Have fun with various entertaining facilities for you and the whole family at The Gurney Resort Hotel & Residences, a wonderful accommodation for your family holiday.

    If you plan to have a long-term stay, staying at The Gurney Resort Hotel & Residences is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    The hotel’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from The Gurney Resort Hotel & Residences exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    The Gurney Resort Hotel & Residences is a hotel with great comfort and excellent service according to most hotel's guests.

    Get precious and unforgettable moment during your stay at The Gurney Resort Hotel & Residences.

    Pets are NOT allowed.

    Hotel may accept Early check in, subject to room availability

    Hotel may accept Late check out, subject to room availability, with additional fee.


    Exclusively for Traveloka's guest - You may enjoy free shuttle service to major hospitals in Penang, which are Adventist Hospital, Loh Guan Lye Hospital, Gleneagles Penang, and Island Hosital.

    This shuttle service must be pre-booked in advance (upon check-in) at front desk.

    **Hotel reserves final decision and authorization for changes of this service.

    Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.