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  6. The Krystal Suites

The Krystal Suites

Ground Floor Lobby, Krystal Point, Queensbay, Bayan Lepas, Penang, Malaysia, 11900
See all photos
Based on 114 traveler reviews
24-Hour Front Desk

Nearby attractions
(1.97 km)
Pantai Hospital Penang
(2.11 km)
USM - Universiti Sains Malaysia
(2.79 km)
Penang Intl Airport
(4.47 km)
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Review by Traveloka users

3 Traveloka customers have stayed in this hotel and given reviews:

Not bad. Moderate facilities. Only 1 towel given.
good location, spacious and relax
It is old and looks dirty. Some lamps in my suite did not work. Window was leaking. Elevators totally dirty.
Based on
114 reviews
Review from
Solo travel4
Friends getaway8
Rating Result
Very Bad
Very Good
Business or leisure
Krystal suites is conveniently located and practical for both tourists and business purposes. Near to Queens bay mall and bukit jambul. Also the Bayan Lepas industrial zone is in its vicinity. The Penang international airport is about 20 minutes away. Checking in was smooth, into a 2 bedroom apartment. Everything in good working condition in the room. I do agree with earlier reviews that bathroom need a thorough cleaning as the flooring and walls are showing unwanted spots. Swimming pool on the 8th floor is very nice and my family had a good time there. The apartment itself is very spacious and comfortable. Car park card given for guests convenient. Wi-Fi though was a bit slow. I will definitely return and hopefully the management can improve based on reviews for a better stay.
Family - Jul 25, 2016
Salina I
Almost 100% impressed
My favourite homestay in Penang was occupied last weekend. As this hotel is near to USM, I booked a one bedroom suite and prayed hard that it is not as bad as some of the reviews I read about this place. Amazingly, it turned out to be the best room you can ask for RM158 per night. Actually, the one bedroom suite is very spacious, with a big bedroom that can easily fit two queen beds with built in wooden cabinet, a living hall with a 24in flat tv on the wall and a comfortable sofa, a kitchen with a 4-seater dining table, a microwave, a kettle and a fridge, a corner with a writing desk and a newly renovated washroom. Each area of the suite is equipped with different aircondition unit. We only switched on one in the living hall as it is more than enough to make you feel comfortable. There are also a lot of sockets everywhere in the house, making it very easy to charge our handphones. The best part is, the suite is very clean although the furniture looks quite old. Nothing can beat the cleanliness of this place. The free wifi also has very good connection. The receptionist is very kind and helpful. We requested for an early check in at 12.00pm but was told that our room was not ready. She kindly offered us another room which was ready but was quite far from the lift. We refused and when we returned at 1.45pm, the room was already ready. The service is also fast as when we called to request for an iron at around 10.00pm, the staff sent the iron to our room in less than 10 minutes and we could use it as long as want it. There is also no problem of where to park your car. There is a lot of parking spaces near the lifts. However, there is still room for improvement. The windows need to be changed as the laminating material is broken. Though the view from the window is totally not amazing, it does not matter at all because what i really look for is a safe, clean and comfortable place to put up for a night.
Family - Jun 20, 2016
Nice, far from georgetown
Krystal suite is a nice place, we can enjoy swimming pool on the roof top. If u wanna eat india food, we just walk beside hotel. The room is big, we stay at two bedroom suite. They also have a kitchenette and near place is queensbay mall,texco shopping mall
Family - Feb 24, 2016
smelly, dirty
smelly, and water leakage. staff cant do anything. and my room is at the end corner. the lift always close and when we come back late at night, we have to walk very far to get to the room. and the swimming pool is extremely dirty. we have been complaint so many times, but they cant do anything. poor service, dirty and smelly. not good
Family - Feb 23, 2016
David C
Happy Stay
When I am in Penang , I usually stayed at Krystal Suite with my family. I booked in on the 10/2 this time and checked out on the 12/2. As usual , The apartment assigned for this stay is #1109. Everything is ok except the bathroom grouting needed a good scrub . The black mold in between wall tiles can be easily scrap off using my finger nails. I notice something different this stay . Staffs are more friendly compare to all my previous stay over the years. The people I want to recognize is the receptionist who checked out my room and the Malay male staff ( maybe from housekeeping ) at 11 floor on the 12/2 evening at about 645pm. This male staff greeted us almost daily with a smile . When I was waiting for my car to arrive at the lobby , he saw and came to me provided a warm departure experience. I forgot to ask for his name. Despite this place is rather run down , the staff has provided services which I can over look the condition of the apartment. I will be back. Hope to meet that gentleman again.
Family - Feb 12, 2016
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility


Hotel policy

  • Public Facilities
    • Parking
    • Safety deposit box
    • Elevator
  • In-room Facilities
    • Desk
    • TV
    • Shower
  • Hotel Services
    • Laundry service
    • 24-hour Receptionist
    • Newspaper in lobby
  • General
    • Family room
    • AC

      Check-in and Check-out Time

      Check-in: 2:00 PM
      Check-out: 12:00 PM

      Staying at The Krystal Suites is a good choice when you are visiting Queensbay.

      The hotel has a very good location, also near the Penang International Airport (PEN), which is only 4.47 km away.

      This hotel is very easy to find since it is strategically positioned close to public facilities.

      About The Krystal Suites

      For you, travelers who wish to travel comfortably on a budget, The Krystal Suites is the perfect place to stay that provides decent facilities as well as great services.

      Are you a shopaholic? Staying at The Krystal Suites will surely spoil you for numerous shopping centers nearby.

      From business event to corporate gathering, The Krystal Suites provides complete services and facilities that you and your colleagues need.

      The Krystal Suites is the smartest choice for you who are looking for affordable accommodation with outstanding service.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Staying at The Krystal Suites will surely satisfy you with its great hospitality and affordable price.

      Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.