The Majestic Malacca

Everything about the hotel is beautiful from the lobby to the rooms. Absolutely tranquil in appearance, and the rooms are very comfortable. Great beds, lounge, bathtub.... Unfortunately the sound proofing is horrible. We could hear every drop of water running through the pipes anytime any room near us turned on a tap. That was mostly ok, as it's a gentle white noise that didn't really bother us, but it was noticeable. If you're really sensitive, this could be a problem. Unfortunately, on our last night we had a very noisy family move in next door. They smoked (against hotel policy), and the smoke came through the openings around the adjoining door. Our room smelled worse and worse. The family seemed to have several guests, and there was a lot of noise - doors slamming, loud voices, furniture moving. We called the front desk, and they did offer to move us to another room, but this all started at 10PM, so we were already in bed and didn't want to get dressed and pack up. We asked reception to speak with the guests about the smoking and the noise, and they seemed very reluctant. They said they would, but we never heard the phone ring next door or anyone from the hotel go to their door. Eventually they must have gone to bed, but they got up ridiculously early and we were treated to excessive amounts of throat clearing (from all that smoking, I guess). At check-out, we were expecting some mention and possibly some consideration of the unpleasant experience we had reported, but none came. A low point in otherwise good service. We overall loved the hotel, but I'm honestly not sure what we'll do on our next trip to Malacca.

This hotel's rooms are in a modern building that is adjacent to a charming old building that holds reception, the restaurant and the bar. There are rooms and areas to relax in the reception area for a drink. The breakfast was not a stand out but was perfectly adequate. As others have noted the rooms are an open plan and the configuration of the bathroom does not guarantee absolute privacy or discretion. Having said that the rooms are very pretty and the sleep quality was fantastic. This was a very comfortable mattress! The main sights are all walking distance and the hotel is has eateries close by.The swimming pool looked inviting but we didn't try it as it was raining during our one afternoon in town. The hotel was very happy to help us organise transfers. I would certainly stay here again.

Our high expectations were exceeded by our stay at The Majestic. We arrived very early after a long flight to be met with a refreshing drink, cold towel and, best of all, a very warm welcome. As it was so early (only 9.30am) our rooms weren't ready but no matter - on our request our prebooked walking tour offered by the hotel was moved forward from 5pm to 10am without any fuss. We thoroughly enjoyed the tour given by the delightfully engaging and informative Rahayu and it was a brilliant introduction to Malacca. Before leaving us at the end of the tour Rahayu made sure to check that our rooms were ready for use to return to at our leisure. We were charmed by our rooms in the modern part of the hotel. Spacious, spotless and comfortable with every amenity. The bathroom arrangement with the louvred doors was perhaps a little quirky but not a problem for us. We did not dine at the hotel, preferring to sample the local restaurants (and following the recommendations of the hotel helpfully given pre arrival). However we greatly enjoyed the breakfast in the lovely dining room - an ample selection of good food. All in all we would thoroughly recommend the charming Majestic. We were made to feel most welcome - particularly enjoyed being greeted by all staff whenever we arrived back. What a treat our stay was and the perfect start to our trip.

Stayed with my two sons for a couple of nights. The rooms are comfortable and the beds excellent. Staff friendly and welcoming. If it's amenities you want (big pool, choice of restaurants, etc) then you'll be better served at one of the better chains. But for a good flavour of Melaka's past this conveniently located boutique did the job well. Would caution you to manage your expectations on breakfast if you dine in. Otherwise many local kopitiams within two minute walk.

This five star hotel is the worst five star hotel I have ever stayed in. Yes, it looks great in photos. That's it. 1. No Room Service. I was shocked that it does not have room service. I'm not sure how they can qualify for a five star rating with only 2 F&B outlets and no room service. 2. Terrible noise proofing. Don't stay here if you have a baby in tow. Forget about noise from the corridor, I could hear the room next door all too clearly throughout the entire night. 3. No privacy. Yes the sliding doors to the bathroom look cool, but the louvres are filled with gaps, and not solid louvres. This means you can hear every single sound the other person makes in there (yes this includes every single drip at the loo). So midnight toilet visits just means wake time for everyone (light pouring through the louvres, flushing, etc etc). 4. Hairdryer. The hairdryer they provide is probably the smallest hairdryer they could find in the market. 5. Bad attitude. To be fair, some of the staff were very nice and friendly. But in the restaurant, this was grossly outnumbered with one smiley face and five sullen faces. It was as if our very presence was a nuisance to them. And no, they were not busy. There were only 2 tables with guests. 6. Baby cot. No, there is no decent baby cot. All you get is a portacot. And please ask for 2 "mattresses" for the cot to protect our baby against the hard base. 7. Patchy hot water at the shower. It was such a pain to give my baby a shower as the water temperature likes to run hot and cold unless the water pressure is turned all the way up (which was too strong for a baby). All in all, this was such a terrible and disappointing experience with a YTL hotel, leading me to really think twice before I stay with another one of their hotels. I had expected so much more from their brand. And all this for a hiked up price of RM830 per room per night. I feel like I've been completely and utterly ripped off.