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  6. The Northam All Suite Penang

The Northam All Suite Penang

55, Jalan Sultan Ahmad Shah, Georgetown, Pulau Pinang, Malaysia, 10050
Swimming Pool
According to 447 guests
Efficient management and excellent services
Umaiyaal U.
See all reviews
Based on 514 traveler reviews
Swimming Pool
24-Hour Front Desk

Nearby attractions
Gleneagles Medical Centre
(0.31 km)
Loh Guan Lye Hospital
(0.85 km)
Island Hospital
(0.99 km)
(1.69 km)
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Review by Traveloka users

264 Traveloka customers have stayed in this hotel and given reviews:

Suite room too big resulting not comfortable and the up keeping of place not up to marks. Bed not comfortable and bed sheet look old.
Efficient management and excellent services
The spa was great. At ~170 MR you will have a private jacuzzi and steam bath / sauna
Good hotel. But noisy from above floor.
Friendly staff, satisfied, check in early.
Swimming pool hot during morning time with no towel provided at certain time
Good and spacious room, just need to improve on breakfast variety food.
good and will come back again.
Everything good except swimming pool that is bit dirty.
Large room. Can accommodate 3 family. Near to lots of famous food in Penang.
Based on
514 reviews
Review from
Solo travel30
Friends getaway69
Rating Result
Very Bad
Very Good
Rynald L
Excellent Service & Warm Welcome from the Front Desk
Came in tired after a long drive. Was greeted very well by Mr. Raj the Duty Manager. Assisted us with all our needs efficiently. Check was fantastic and super by Zizie and Nurul. Looking forward to come back here again soon for my next stay. #excellenthospitalityservice
Friends getaway - Sep 5, 2017
Louis Y
The hotel is spacious and the staffs are very helpful
The rooms is spacious and the Northam Hotel Staffs are very helpful and friendly. The buffet is prefect and the facilities are well maintain. The hotel is strategically located in Georgetown which easy accessible
Business - Sep 3, 2017
mohammed a
Very very bad hotel
This is the worst hotel in Penang. Cocaroch every where Very very dirty I don't recommend it for any one. Even single hour. Moreover, room service is the lowest service you may think ever. Staff are very nice. This is the only things they have.
Family - Aug 31, 2017
Cockroaches and mouldy smell! Not a real 4 Star hotel.
The main problems I had with my stay were: cockroaches, a broken room safe, malfunctioning light controls, a dirty bathroom with severely leaking shower, and water-damaged floorboards with a musty/moldy smell in the room and furniture. My family arrived at night and, within a minute of entering the suite, one of my children says "what's that?" I peer closer and sure enough, it is a cockroach. I immediately set about turning on all the lights to get a better look around. I soon realized that a number of the lights don't work. When I inspected the bathroom, there was urine on the toilet seat! Dried. Under the toilet seat. I'm feeling pretty insecure about my surroundings by this point but I'm trying hard not to upset my family. I couldn't keep quiet about the jacuzzi tub however. There was orange residue in there that I could not identify. It was very disconcerting. I had to call the front desk for extra towels and to replace a hairdryer that was clearly missing from its wall mount. Evidently the hotel had also run out of conditioner, a fact that was corroborated by members of my party staying in other rooms. We soon found out that the electronic room safe was broken, the shower leaked water from its foundation, and the floorboards are warped from water seeping up under the living area. The next morning, we asked the concierge to have someone fix the room safe and change the blown light bulbs in the room. When we returned in the evening, the lights worked but the safe was still broken. We learned from our friends who checked into two other rooms at the Northam that broken room safes and cockroaches were a common denominator in other rooms as well. After catching two more cockroaches, it was time to sleep. Except, all the lights wouldn't turn off! ALL the lights! "Just pull the room key out of the front door slot" someone suggested. I tried three times, waiting patiently for at least five minutes between tries to no avail. I left the room key out of the slot but no amount of punching of buttons on the master controls or the wall switches would induce any of the lights to turn off. Finally, at my wits end, we went to bed with all the lights on. At some point in the middle of the night, the lights finally decided to turn off on their own accord. By the third day, the housekeeping staff finally learned to leave some extra towels for us to mop up the after-shower flooding from the leaking shower stall. I noticed that the musty smell that prevailed in our room had permeated all of our luggage and clothing. We had pre-arranged to transfer over to another hotel midway through our Penang visit, where we arrived "smelling like the Northam" for a few days. I have already made a note to management that room 3006 should not be rented out again until proper renovations are completed. Was there anything good about this "4 Star" hotel? A few things: 1) there is a beautiful waterfront view, 2) the infinity pool on the 9th Floor provides a great way to cool off in the afternoon, 3) the complimentary mixed Western and Malaysian breakfast buffet was quite good and 4) the bell hop Sandran was exceptionally courteous and helpful. But I will not stay here again. This is my third attempt to submit a review for this stay as my previous submissions ("accepted" by TripAdvisor) appear to have gone missing.
Family - Aug 26, 2017
Ange L
Cockroaches in room on floor 27! Hotel did nothing, and I have just read other reviews that have said the same, wish I saw this before booking. Decor tired and dated, look at photos from guests and decide quality yourself! Floor boards health hazard. Towels and bedding are old and worn. Smokey smell despite being a no smoking floor. Good views to sea but windows are filthy and didn't feel comfortable leaning on glazing. Seriously do not recommend, particularly for those from U.K. Positives, large rooms and good location.
Family - Aug 22, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility


Hotel policy

  • Hotel Services
    • 24-hour Receptionist
    • Concierge
    • Laundry service
    • Express check-in
    • Express check-out
    • Newspaper in lobby
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Porter
    • Wedding service
  • Public Facilities
    • Coffee shop
    • Coffee/tea in lobby
    • Elevator
    • Parking
    • Restaurant
    • Safety deposit box
  • Things to Do
    • Spa
    • Outdoor pool
    • Sauna
    • Spa
    • Steam room
    • TV lounge
  • Business Facilities
    • Business center
    • Conference room
    • Meeting facilities
  • Connectivity
    • Free WiFi
    • LAN Internet
  • Sports and Recreations
    • Fitness
  • Food and Drinks
    • Breakfast with surcharge
  • General
    • Terrace
  • Transportation
    • Car rental

Check-in and Check-out Time

Check-in: 2:00 PM
Check-out: 12:00 PM

Staying at The Northam All Suite Penang is a good choice when you are visiting Gurney Drive.

This hotel is very easy to find since it is strategically positioned close to public facilities.

About The Northam All Suite Penang

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Northam All Suite Penang exclusively for you.

The Northam All Suite Penang is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Northam All Suite Penang.

You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.