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  6. The Northam All Suite Penang

The Northam All Suite Penang

Hotel
55, Jalan Sultan Ahmad Shah, Georgetown, Gurney Drive, Georgetown, Penang, Malaysia, 10050
Featured Image
Guestroom
Restaurant
Hotel Front
Gym
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Impressive
8.6/10
According to 579 guests
Good hotel with good connectivity to famous place.
Shanmugam E.
See all reviews
Based on 521 traveler reviews
Parking
Swimming Pool
24-Hour Front Desk
Elevator
Restaurant
WiFi

Nearby attractions
Gleneagles Medical Centre
(0.31 km)
Loh Guan Lye Specialist Centre
(0.85 km)
Island Hospital
(0.99 km)
Thean Hou Temple
(1.67 km)
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Review by Traveloka users
Review
8.6
/10
Impressive
Cleanliness
8.26
Comfort
8.52
Meal
8.10
Location
8.83
Service
8.54

361 Traveloka customers have stayed in this hotel and given reviews:

8.6
Great overall stay, best for value! The hotel do need maintenance as it smells bad in the common area such as the lift area, and breakfast menu is also very limited. But overall you get what you pay for
5.8
Spooky...moved to another hotel.
8.5
Nice room and big, staff friendly
9.7
If big rain the floor near bedroom was wet of the water please repair thanks
8.2
The furniture quite old and need refurbished. Notice our luggage which put near the windows was totally wet and the toilet ceiling was leaking after the down pour at midnight.
10.0
Great and place to stay. Location great and food very awesome
7.0
The hotel needs major renovation. One of my hotel lights are spoiled.
10.0
I have wonderful experienced here :)
8.5
Nice view and so chill to stay.
5.3
Service is good but hotel is in a bad condition, old and tore apart.
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Based on
521 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business69
Couples135
Solo travel31
Family182
Friends getaway70
Rating Result
Very Bad
43
Bad
45
Average
130
Very Good
208
Extraordinary
95
rckong
Super bad experience
Had chosen this hotel for its location and space, which is good. Location is nearby to great food and there’s a great view from the window. Room is spacious too. Disappointing part is the poor quality and the poor maintenance of the hotel. This is not the first time penang experiences heavy downpour. Guess what? On 4th November it rained while day and it’s heavy downpour. By around 11pm onwards my room started the process of flooding. The water started leaking through the lower window towards the work desk. Then the ceiling started leaking and the living room area is wet. And best of all, ALL ROOMS ARE HAVING SAME PROBLEM. So according to the staff, changing of room is not a solution. And till 1:30am in the morning nothing can be done. I WILL NEVER EVER RECOMMEND THIS HOTEL TO ANYONE AND WILL NEVER EVER STAY IN THIS HOTEL AGAIN! Last part!! There are cockroaches in the hotel room up level 27. Cleanliness is definitely a big failure!!!
Friends getaway - Nov 4, 2017
Pamela L
A HUGE disappointment
A huge disappointment indeed upon arrival to Penang. Booked a airport transfer with the reservations manager in advance and she mentioned that the driver will be holding a board with my name at the airport. Arrived in Penang and there was no driver to be seen. Hanged around the gate for 15 mins and ended up deciding to take a airport taxi instead which turns out to be cheaper. Arrived at the hotel and feedback to the lady at the check-in counter. She absolutely gave no attention/ concern about our feedback. Said will get back to us after checking but no news at all from any staff. She kept speaking to us in malay even though we told her we do not understand the language at all. The hotel room has a really nice interior design and the bathroom design was amazing too. Absolutely enjoyed the jacuzzi bath tub. The sea view is pretty too. However, it was a pity because the floor boards were loose and even made a cracking sound when being stepped on. The floor board outside our toilet was even leaking water when we stepped on it. Again, feedback to the same lady which mentioned she will send up a maintenance team to check. She gave a attitude as if we were a huge bother to her. No maintenance came at all to check the room. The bedsheets had weird stains and were dusty. For people with sensitive nose like me, beware. Spotted a cockroach near the mini fridge as well. The swimming pool was really nicely designed. Again, a pity that the water was dirty and quite murky. Took a short 5 mins dip and our skin became itchy. There were hair and tree branches in the water as well. The breakfast spread was not fantastic at all. The coffee and tea served were really bland. They pre-cook their eggs and just leave it at the counter for guests to take. My husband requested for scrambled eggs and the chef just pointed at a omelette that is cold and has been left unattended for a while. They refuse to make a fresh one. The plate warmer at the cafe doesn't even warm up at all. The interior design of the room and swimming pool is amazing. But sadly it is not being maintained really well neither does it have any basic customer service. The hotel lobby is always empty compared to the huge human traffic at the next door hotel which provides suites as well. If the hotel is being maintained well, I believe there will be returning happy customers. The staff just don't even try or have the passion to work anymore. Needless to say, I will definitely not book this hotel on my next visit to Penang.
Couples - Oct 25, 2017
serm154
Spacious and Super great sea view!
Spontaneously visited Penang. Read reviews online and decided to give it a try. Booked this hotel online less than 24 hours before visit with approx RM200. Ended up to be greatly impressed with the space of the room for 2, and awesome seaview! Car park to lobby has indecent smell. Driving in and out the hotel will need to validate for guest's free parking every time. Front line in lobby didn't have the welcoming smiles, but they were very efficient. Getting into the room, was super impressed. It's like an apartment space. There is living hall, bed room, toilet with jacuzzi and walk in closet; although the jacuzzi is not working coz cannot store water. There is also an 2nd toilet in living hall; but I found cigarette butt on the floor from previous guest, despite us staying in non-smoking level. Went for the complimentary breakfast buffet. Super full house, but was managed well by the front of house( I suppose is also the manager). We were placed on a table of 6, sharing table with another couple. Great teamwork among the staffs in the restaurant itself. Buffet freshness and varieties were adequate. No one should miss the morning swim in the level 9pool. Even if you don't swim, resting by the pool/ taking some great pictures is very worth it! To conclude, if you're looking for a great comfortable hotel to rest, dont mind the small issues, this is one of the best Ive tried in Penang. Dont wish to go around. Just wanted to stay in the hotel for whole day if possible. Highly recommended!
Couples - Oct 14, 2017
Christina J
miss
Hello there.... penang is my favourite state .. my dad was born there. I loved the hotel suite room. very much.. was greeted by Mr RAJ FRONT DESK MANAGER... excellent service... and shows empathy and concern of my well being... I was not too well.. and he made my stay very relaxed and comfortable... will be the hotel soon next month... so i really hope to see RAJ there... pls send him my heartily greetings..
Solo travel - Sep 21, 2017
Marcus S
Excellent service
I stayed in the junior suite room 2903  I was welcomed to this place with great customer service and requested to do a decoration for my girlfriend's birthday and it was amazing was even given a cake  I specially want to thank Mr raj for taking good care of me when I was there and all those whom served me and did the decorations I will recommend this place to many people whom I know  Thanks
Couples - Sep 20, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Hotel Services
    • 24-hour Receptionist
    • Concierge
    • Laundry service
    • Express check-in
    • Express check-out
    • Newspaper in lobby
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Porter
    • Wedding service
  • Public Facilities
    • Coffee shop
    • Coffee/tea in lobby
    • Elevator
    • Parking
    • Restaurant
    • Safety deposit box
  • Things to Do
    • Spa
    • Outdoor pool
    • Sauna
    • Spa
    • Steam room
    • TV lounge
  • Business Facilities
    • Business center
    • Conference room
    • Meeting facilities
  • Connectivity
    • Free WiFi
    • LAN Internet
  • Sports and Recreations
    • Fitness
  • Food and Drinks
    • Breakfast with surcharge
  • General
    • Terrace
  • Transportation
    • Car rental

Check-in and Check-out Time

Check-in: 2:00 PM
Check-out: 12:00 PM

Location
Staying at The Northam All Suite Penang is a good choice when you are visiting Gurney Drive.

This hotel is very easy to find since it is strategically positioned close to public facilities.

About The Northam All Suite Penang

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Northam All Suite Penang exclusively for you.

The Northam All Suite Penang is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Northam All Suite Penang.

You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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