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Review by Traveloka users
Based on 238 reviews
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Abdul H. A. B. A. A.
Aug 16, 2018 - Business travel
staff is very inattentive. went to my room and find no towel. call front desk multiple times and waited for a few hours still nobody bother to send us towels. i went to the front desk myself and they gave me 3 small towels meant for wiping your feet. door was problematic, had someone come and fix the door. breakfast is not for human one. please don't go here.
Azhar B. M. Z.
Jul 30, 2018 - Backpacking
Huge space. Only need to improve on F&B.
Jul 27, 2018
No electricity, had to move to another hotel.
Nurul S. B. I.
Jun 26, 2018
staff are polite and friendly,
room are spacious,
only water heater poorly functioning
Mohammad F. H. B. M.
Jun 25, 2018
Overall I’m satisfied with the hotel. Only 1 thing, my room was way too far from the lift.
Mohd F. A.
Jun 19, 2018 - Family vacation
An average hotel. Aircond a bit noisy. Otherwise everything is okay.
Jun 10, 2018
very satisfied, reasonable price, spacious room, clean and comfortable.
Ahmad Y. A.
May 17, 2018 - Business travel
We are staying for 4 days under seminar package under the Government Agency, the room always have problem with the air condition system, every night it will reset to fan and no cooling at all, we cannot effort to wake up at night to do setting or call the Maintenance to our room for this. Most of the room have this issue. When our colleague request to change room the reception just said no vacant room. Maybe our rate is low so no request to be entertain. The next day round our colleague cannot stand anymore for having sauna room for 2 days continuously so She complaint to Duty Manager and thanks she got the new room.
The function room are night mare, the projector was blur, the light was not bright. all the amenities was not top up in every break, we need to hunt for the service staff and guest what?? no where to be found.
The sales person who handle our package was super boss, never introduce, never meet up or introduce them self from day one till we check out. when i walk through from lobby to meeting room i saw the Sales and Marketing office just beside our meeting room.
Thanks to The Regency Waterfront for giving us this wonderful experience. i have been in hospitality industries for 25 years, serving my guest and opening new hotel to my client i never thought this could be happen to my team.
For me, this is a perfect case study to understand the quality of team in certain brand to serve their guest.
Ahmad Y. A.
May 16, 2018 - Business travel
The FO staff not friendly.. aircond not cold
Siti Z. B. A.
Apr 24, 2018 - Family vacation
Large, comfortable and clean room. There is only elevator damage while staying at the hotel. It is hoped that the management will act promptly for all reported damages so that customers are more comfortable to stay.
24-hour room service
Safety deposit box
WiFi in public area
Newspaper in lobby
Food and Drinks
Check-in and Check-out Time
Check-in: 3:00 PM Check-out: 12:00 PM
<p>note: hotel was previously named Prinzpark Terengganu Hotel</p>
The Regency Waterfront Hotel is a hotel in a good neighborhood, which is located at Kuala Ibai.
<p>The hotel has a very good location, also near the Sultan Mahmud Airport (TGG), which is only 12.48 km away.</p>
Not only well positioned, but The Regency Waterfront Hotel is also one of hotels near the following Tengku Tengah Zaharah Mosque within 0.95 km and Badariah Palace within 1.72 km.
<b>About The Regency Waterfront Hotel</b>
Have fun with various entertaining facilities for you and the whole family at The Regency Waterfront Hotel, a wonderful accommodation for your family holiday.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at The Regency Waterfront Hotel.
<p>24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.</p>
<p>WiFi is available within public areas of the property to help you to stay connected with family and friends.</p>
<p>The Regency Waterfront Hotel is a hotel with great comfort and excellent service according to most hotel's guests.</p>
With all facilities offered, The Regency Waterfront Hotel is the right place to stay.
Pets are NOT allowed.
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.