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  6. The Regency Waterfront Hotel

The Regency Waterfront Hotel

Hotel
Terengganu Equestarian Resort (TER) Jalan Sultan Mahmud, Kuala Ibai, Kuala Ibai, Kuala Terengganu, Terengganu, Malaysia, 20400
Exterior / Building
Exterior / Building
Lobby
Lobby
See all photos
Convenient
8.2/10
According to 123 guests
Good. Value for money. Near town.
Nurul A.
See all reviews
Based on 65 traveler reviews
AC
Parking
24-Hour Front Desk
Elevator
WiFi

Nearby attractions
Tengku Tengah Zaharah Mosque
(0.95 km)
Mydin Emporium Kuala Ibai
(0.99 km)
Badariah Palace
(1.72 km)
Noor Arfa Craft Complex
(1.83 km)
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Review by Traveloka users
Review

Based on 70 reviews

8.2
Convenient
Fantastic
20
Very Good
73
Satisfying
16
Average
14
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
5.3
Late service. Air condition not cool and come for service late. Second, water heater not function. Need to change room. After change room TV is not clearly screen. Bad colour.
5.4
- Family vacation
Aircond to loud. No water heater. Service not as expected
10
- Family vacation
Very good place to stay! Spacious room!
8.8
- Family vacation
Good but still need improvement on food.
5.5
- Business travel
The view is marvelous. The food is so so. I don't really mind about the food selection but the sad thing is, on my first night stay, the air cond brokedown (room 314) and the technician has came two times to fix it and still the air cond was blowing hot air into the room. Due to tiredness, I didn't realize about the broken air cond until I woke up in the morning sweating like mad. The hotel give me another room for the second night after I requested to change to a new room. The receptionist didn't even apologize for the inconvenience and didn't even smile. As for the second room, there was no hot water at all in the shower area (room 319). However, the bed and pillow was cosy.
8.8
- Family vacation
Nice hotel. But we have to share swimming pool with outsiders.
8.5
- Family vacation
Great experience here. Just air condition system for room 103 quite noisy for the whole staying time.
6.1
- Family vacation
Central aircond has noisy airflow!
4.9
- Family vacation
When we first reached they gave us the rooms that were unconnected (we requested when booking). When going into the rooms the bedsheets were unclean, there were stains on the bedsheets. Their restaurant in the hotel were bad as there were no buffet dinner in such an international hotel. So, we ordered a la carte for dinner and to our disappointment they forgot some of our orders, said we didn't order and told us no more stock after we asked (there were only 2 tables of people including us) and we ended waiting up for almost 1 hour. That's ok, we still could accept it as we have no other choice because it's raining heavily outside.The worst is we ordered 2 sunny side eggs and it cost us Rm6.60 for just 2 plain eggs. Although the location is really good but the service is bad. We do not recommend this hotel to those with high expectations.
8.8
- Family vacation
Spacious, comfortable, big swimming pool.
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Based on
65 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business23
Couples5
Solo travel5
Family16
Friends getaway9
Rating Result
Very Bad
9
Bad
11
Average
30
Very Good
14
Extraordinary
1
Zayree
Fair for business
If you looking fir facilities for business hotel,this hotel is by far the nearest to town that can accomodate to your needs. Fast wifi with multiple connection to device and long sustained. Has working table with multiple plug point which im glad. Having said that breakfast was fair but not diverse enough
Business - Aug 14, 2017
mresdi
Not as advertise
Poor management at front office. Not enough staff at counter to serve the check out process. Have to wait 15 minutes in queue. No sign manager in duty at front desk table. Only for business, no others entertainment.
- Aug 8, 2017
myra_sany
Need prompt improvement
Stayed here for 2nights. Pros -spacious room -beautiful scenery -near to town -the main dishes quite tasty Cons -The staffs please be more friendly -The room need refurbishment -The dessert and fruit i noticed they just recycle the unfinished one.example i noticed the exact same dessert during dinner and the next day lunch.make me wondered,how long they kept the food.well,maybe they dont want to waste the food but considering the flies flying around,dont think it good for business -Regarding the swimming pool,try to avoid weekend or school holiday as they have outside swimming pool which open for public with an affordable fee.so u can expect the crowd during these time
Business - Jun 7, 2016
Jane Y
nice bed
Went to Terengganu for business trip in March. Decided to stay in Prinzpark hotel.The hotel location is good, near to the 'floating mosque' The hotel is cool, staff is friendly, spacious room, clean. The only downside is that their breakfast is lousy.
- Apr 5, 2016
Kamal Asri M
Good stay but not well maintained hotel Improvements needed pls take it positively
Arrival with no body greeted at the door Poor reception location at the side cannot see who is coming Check in pretty quick but no body check the room wether can be sell good condition Poor management of the hotel Food and beverage Serving cool good on the buffet chefs is around but no body check the quality of food serving cool baked been, cold chicken sausage, chefs prepare the scramble egg with the frying pan that benn use for 2 to 3 years I think full of grese even pill out while making the scramble egg unbelievable the person in charge next to him did say anything I just ignore him Busy talking with colleagues Poor presentation as local traveler we need local food such as nasi dagang, Keropok Lekor,nasi lemak, nasi Kerabu, local kuih mueh not nasi goreng. Chef should be proud serving local food Chefs should be expose on to the international hotel Housekeeping process before releasing the room to front desk Room must be check by supervisors in charge To check everywhere before releasing to front desk Engineering to fixed every default area before major incident happened Management should have one day one room care program if you have 365 room in one year you have perfect room every day Please look at the kitchen preparation buffet area you have the staff but no body look at the buffet area hot food should be served hot / cold food to be served cold not warm as per ISO 22000/ MS please Google and look in to this and I will be back to look at the improvement Why good stay: Convenient near to the town Near to the mosque Near to the beach Batu Buruk, chendering Great view
Family - Mar 15, 2016
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Public Facilities
    • Parking
    • Elevator
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Hotel Services
    • Concierge
    • 24-hour Receptionist
    • Multilingual staff
    • Newspaper in lobby
  • In-room Facilities
    • Desk
    • Shower
    • TV
  • General
    • AC
    • Non-smoking room
  • Connectivity
    • LAN Internet
    • Free WiFi
  • Food and Drinks
    • Breakfast
  • Business Facilities
    • Meeting facilities

      Check-in and Check-out Time

      Check-in: 2:00 PM
      Check-out: 12:00 PM

      note: hotel was previously named Prinzpark Terengganu Hotel

      Location
      The Regency Waterfront Hotel is a hotel in a good neighborhood, which is located at Kuala Ibai.

      The hotel has a very good location, also near the Sultan Mahmud Airport (TGG), which is only 12.48 km away.

      Not only well positioned, but The Regency Waterfront Hotel is also one of hotels near the following Sultan Mahmud Airport (TGG) within 12.48 km and Redang Airport (RDN) within 55.65 km.

      About The Regency Waterfront Hotel

      Have fun with various entertaining facilities for you and the whole family at The Regency Waterfront Hotel, a wonderful accommodation for your family holiday.

      This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

      Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at The Regency Waterfront Hotel.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      The Regency Waterfront Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

      With all facilities offered, The Regency Waterfront Hotel is the right place to stay.

      -
      Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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