Horseshoe Tunica- A Caesars Rewards Destination

One thing to know, if you want a coffemaker/coffee in your room.....that is by request! We called the front desk at midnight, when we realized there wasn't one, and they had it delivered to our room within 15 minutes, maybe less. Very clean, staff very nice.

I will never stay there again

Staff was incredible. Everyone was so helpful and friendly and always meeting us with a smile. We have stayed at several resorts around Tunica, but Horseshoe was by far the best with staff. We plan to go back as often as we can.

The rooms are so outdated. I have pictures to prove it. There was a constant buzzing noise in our room. The ac couldn’t keep up with the size of the room. The lady at check in was so rude.

There are a couple dining options with poor food quality. The mattress was very old and worn.

Nice lobby- dark hallways and elevator that overwhelmed with pot smell

Food options limited, but the caesar salad was good at Guy Fieri’s restaurant. I was in a smoking room/ floor and the smell of smoke and weed was overwhelming. Hard to sleep. Hallways noisy. Bathroom dirty with dirty gum?imbedded in the tiles. Bed was confortable. Staff was very nice. The first room I was given , the key opened it but it was locked from the inside so obviously in use. The walk from the front desk was really really far away, esp with baggage, but the staff person gave me a new room closer to the elevator so that was nice. Overall, next time I would not choose to stay here.

The non-smoking room smelled like cigarettes and the walk to the room was so far away, I don’t know how I would survived if they didn’t have restroom places on the way to room but on the positive side I got a lot of steps in.

Will stay again! It was quite nice for an older casino. Could use more detail cleaning and updates

Service very unfriendly. Bellman was the worst I have ever encountered. I will never go back.

I love this property will return here for sure!!

We were on the third floor and almost the furtherest room from the elevator. Too far to walk for sure. I think they should fill up rooms starting at the elevator. I know there were several rooms that were empty that they could have put us in that wasn't so far away. ALSO, on the way to our room that was a section that smell awful with a sewage smell. Every time we went through there it smelled terrible. I don't think I will plan to stay at this casino in the future. Too many other ones to choose from that probably do not need so much updating. This hotel was too dark and you could definitely tell that it was old.

Our trip was wonderful. We enjoyed our time there.

Property was nice. Rooms not super clean

Outdated, dirty, didn’t feel safe and house keeping was extremely rude and irritated that her call was interrupted. Every time we entered the parking garage, it smelled like urine. Food was subpar and expensive. Jack Binion’s prime rib was horrible! For the price, it should have been amazing. The fillets were good. Not impressed and will not be back.

There was blood all over the sheets on one side of the bed. I noticed the blood on my second morning. I slept on one side of the bed so I pulled down the sheets on the side I was sleeping on. My niece stayed the night in my room and slept on that side of the bed. She didn’t pull the sheets because there was an extra comforter on the bed that she used. I noticed the blood when she woke up to look for her sock. When we pulled the blanket back and moved the pillows to look for her sock I saw the blood on the pillows, sheets and comforter. I would’ve never known the blood was there if my niece hadn’t stayed with me. I mentioned my niece used an extra comforter when she stayed with me. It wasn’t the comforter that I was sleeping under. This comforter along with two pillows and sheets were left in my room after I checked in, dropped off my luggage, and left the room. I came back that night to find these items on the bed. I didn’t request additional bedding but somehow they were placed in the room. The front desk had no knowledge of who or why someone entered the room to deliver additional bedding. They also couldn’t tell me why the bed was made without removing the bloody sheets and pillows. I requested another room but they were sold out. The surrounding hotels were sold out so I stayed in that room. The sheets were changed. This was disgusting! Front desk staff Chassity tried to assist but management said I booked thru a 3rd party so I have to reach out to them.

Waited over an hour after checkin to get a room, had to downgrade, rude people at checkin desk, room stunk of excessive weed. The entire floor was damp, carpet was peeling up from the floor, exposed carpet nails.

Lighting was poor in the hotel room. Had a hard time seeing to read or put on makeup

Tunica, in general, is a ghost of what it used to be in years past. Their giveaways and comps are almost nonexistent now. The service on the casino floors is terrible. It took me 40 minutes to get a beverage from the time i requested one. I only saw a couple of waitresses trying to serve everybody. The restaurants are only open certain days. I guess weekends are really the best time to go. The floor we stayed on smelled like marijuana. Didnt see anybody really hitting any jackpots. It would not surprise me if most of the casinos were closed in the next few years. On a good note, casino and hotel staff were pleasant and professional at all times. And the room at the Horseshoe was nice.

Good clean room very comfortable will stay again