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Nok Air: An Introduction

Flying to 41 domestic and international destinations, Nok Air is Thailand’s premium low-cost airline. Nok Air provides a joyous journey in affordable prices for its passengers. Offering flights exclusively in economy class, the comfort of its passengers remains a top priority for Nok Air. The airline invites passengers to book its premium seats prior to the departure of their long-haul flights. Nok Air also serves ground and water transport services to 32 destinations in Thailand.


Nok Air Booking & E-ticket

Search and book your Nok Air flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Nok Air ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Nok Air e-ticket in My Booking or in your email

How to Pay

Payment for your Nok Air ticket can be made via credit card, internet banking, and Cash at Counter. For complete information about payment methods, please visit How to Pay.

Nok Air E-ticket

Nok Air e-ticket is an eligible proof for booking an Nok Air flight. Show your e-ticket during check-in at the Nok Air counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Nok Air Rating

based on 81 reviews

Service standard: Full LCC

Nok Air Seat Class

Economy Class

Nok Air provides flights exclusively in economy class, but this does not mean passengers will not have a pleasant flight. Nok Air offers three different types of subclass to fit the passengers' lifestyle and traveling preference. First, Nok Promotion offers cheaper fare with a free cabin baggage allowance of 7 kg. Second, Nok Eco allows passengers to carry a total checked baggage of 22 kg on domestic flights and 27 kg on international flights, making it perfect for any both leisure and business trips. Third, Nok Flexi gives maximum flexibility at a great price for passengers who want to have a pleasant trip. It gives passengers a total checked baggage of 27 kg, offers them an advanced seat selection, and allows passengers to modify their flight details.

Nok Air Privilege Programs

Nok Air Fan Club

Nok Air Fan Club is a service for passengers who have already registered themselves as members through the Nok Air website. Nok Air Fan Club offers three main privileges: Nok Calls Home, Transfer Point, and Priority Check-in. Nok Calls Home reminds passengers of their flight by giving them a phone call three to one hour before their departure. Transfer Point gives members greater opportunity and speed to attain Nok Air rewards. One member can transfer up to 500 points at one time, and a maximum of 5,000 points per day and 15,000 points per month. Passengers registered in Nok Air Fan Club traveling domestically will receive priority check-in at Don Muang International Airport, Bangkok, which would make their check-in process faster and more convenient.

Nok Sure

Nok Sure is a travel insurance that covers all passengers' needs. This travel insurance is exclusively provided for passengers who book tickets through the Nok Air official website. Nok Sure provides reimbursements for unexpected trip cancellations, flight delays, loss of baggage and personal effect, and medical expenses, as well as emergency medical evacuation service.

Nok Ride & Nok Car

Nok Ride serves as an extension of Nok Air’s flight service. Nok Ride takes passengers to more than 30 popular destinations, which include Chiang Khong, Saladan Pier and Tong Sala Pier among others, by bus, car, van or ferry. Nok Car, on the other hand, is the airline’s car rental service, which gives special discounts to Nok Air passengers showing their Nok Air boarding passes upon pick-up. To enjoy this service, passengers just need to book it via nok air official website.

Nok Air Fleet

Boeing 737-800
Seat class:

  • Economy

Seat layout:

  • 3-3 (Economy)

Seat pitch:

  • 30 inches (Economy)

In-flight entertainment:

Not Available


WiFi:

Not Available


Power/USB port:

Not Available

ATR 72-500
Seat class:

  • Economy

Seat layout:

  • 2-2 (Economy)

Seat pitch:

  • 31 inches (Economy)

In-flight entertainment:

Not Available


WiFi:

Not Available


Power/USB port:

Not Available

Q400 NextGen
Seat class:

  • Economy

Seat layout:

  • 2-2 (Economy)

Seat pitch:

  • 29 inches (Economy)

In-flight entertainment:

Not Available


WiFi:

Not Available


Power/USB port:

Not Available

Nok Air In-flight Crew

Nok Air Flight Attendant Uniform

Nok Air’s cabin crew wear a lively yellow knee-length swoosh dress with a V-neck collar adorned with black lines and a belt. Reflecting cheerfulness, friendliness and fun, the flight attendant uniform represents Nok Air's spirit of adventure and exploration. The knee-length dress is made from a flexible fabric to allow freedom of movement. A pin on the chest that portrays loyalty and a name tag for easy identification complete the look of the Nok Air cabin crew.


Nok Air Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Check-in Baggage

All routes

Economy Class

Max. 7 kg

Available upon purchase: 0 kg / 15 kg / 20 kg

Nok Air Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Infants less than 14 days old are not allowed onboard.
  • Infants will be charged the adult fare, even if they sit on their parent’s or adult companion’s lap.
  • Nok Infant service is available on all flights, for a fee of ฿300 (US$12, MMK 12,000, VND 280,000, ¥65). An adult passenger can purchase one Nok Infant service per flight.
  • Nok Infant is non-transferable, except in the case of a name change.
Child Passenger Policy (2-12 Years Old)
  • Children between 2 to 12 years old are not allowed to travel alone, and must be accompanied by a person of at least 16 years old.
  • Child over the age of 2 years old will be required to purchase a normal ticket.
  • Passengers between 12 and 16 years old are allowed to travel alone, but cannot accompany a child under 12 years old.
  • Child passengers between 7 and 15 years old must bring their original birth certificate, passport, or ID card.
  • Child passengers aged 15 years and older are required to bring their ID card or passport.
Pregnant Passenger Policy
  • Pregnant passengers are required to inform the airline regarding the progress of their pregnancy during booking.
  • Passengers within 28 weeks of pregnancy are not required to submit a medical certificate.
  • Passengers within 28 to 36 weeks of pregnancy are required to submit a valid medical certificate confirming that they are fit to travel. The medical certificate must be issued within seven days of the date of departure.
  • Passengers with a pregnancy of above 36 weeks are not allowed onboard.
Disabled Passenger Policy
  • According to safety regulations, the airline only allows a limited number of passengers on each flight, with only one physically challenged passenger per row.
  • Passengers requiring special care must be accompanied by a caregiver/helper to help them during the flight, the embarkation, and the disembarkation. The caregiver's name must be given to Nok Air with a confirmation that the caregiver will be accompanying and traveling with the physically challenged passengers on the same flight. Otherwise, Nok Air has the right to deny the caregiver onboard and deny airfare refund to the physically challenged passenger.
  • Nok Air will provide a wheelchair whenever required, but passengers are advised to send their request for a wheelchair during booking or at least 48 hours before departure. Otherwise, Nok Air will not be responsible for any inconvenience or any damages which may arise before, during, and after the flight.

Nok Air Check-in Policy

Nok Air Check-in Time

Please find the check-in time for all Nok Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

1 hour before departure

45 minutes before departure

International

2 hours before departure

1 hour before departure

Nok Air Online Check-in

Online check-in is also available for Nok Air flights. Please follow the steps below.

  1. Go to Nok Air web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Nok Air Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Nok Air Refund Policy for a complete information on refund.

Nok Air Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Nok Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Nok Air directly to reschedule.


 

About Nok Air

Nok Air (IATA code: DD), or “นกแอร์" as written in Thai, is a Thai low-cost airline operating mostly domestic services out of Bangkok's Don Muang International Airport. The name is taken from "nok" (นก), the Thai word for bird. Nok Air is registered under Nok Airlines Public Company Limited. It is a joint venture between public and private investors. Besides Thai Airways, which owns 39% of the airline’s shares and Nattapol Chulangkul who owns 10%, the top ten holders are Taweechat Chulangkul with 3.59%, Siam Commercial Bank Public Company Limited with 3.44%, and Nok Air’s CEO, Patee Sarasin, with 3.44% of the shares. The rest, who hold less than 2% of the shares, includes Credit Suisse AG Singapore Branch, Suwit Sampattanavorachai, Nurak Mahattana-anon, Thai NVDR Co, Ltd., and Adithep Phisarnbutr. Campaigning themselves as professional and friendly, Nok Air portrays those aspects in a truly out-of-the-box way. The fun and friendly cabin crew routine are shown both internally and externally with all marketing activities aimed towards engaging customers. On the inside, Nok Air tries to be more open-minded and transparent towards their staffs, while on the outside, Nok Air not only presents itself as the passengers’ flight buddy, but also treats them as kings and queens. Headquartered in Bangkok, Nok Air has 30 sales offices spreading across all airports in their destinations. Besides Bangkok, Nok Air has its second headquarter in Chiang Mai. Nok Air’s first slogan was “Every flight has a smile—We Fly Smiles”, which had been ingrained in the Thai people’s smile. However, in June 2016, Nok Air unveiled a new slogan, “Smiling Across Asia” as they launched bigger ambitions. Nok Air CEO Patee Sarasin said that, "In the future, if the link system with the partner airlines is complete, Nok Air will be able to link passenger bookings to other airlines for over 160 destinations in the Asia Pacific region.” Meanwhile, Nok Air itself will be focusing on opening more routes to China, due to an increased number of Chinese tourists visiting Thailand. The new slogan hints at Nok Air's strategy of becoming a dominant regional carrier, especially in Asia Pacific. Its ambition to expand its destinations throughout Asia Pacific is shown by its purchase of 15 new Boeing 737s. By doing so, Nok Air will be the first Thai carrier to operate the 737 Max, according to Boeing. With the total of 603 flights per week, both domestic and international, Nok Air carries 6.6 million people on its flights. As the leading airline for domestic flights in Thailand, Nok Air has received various award nominations. At World Travel Awards, Nok Air was nominated as Asia's Leading Low-Cost Airline in 2007, 2012, and 2017. It was also nominated as Asia's Leading Most Efficient Low-Cost Airline in 2016 and 2017. Its cabin crew were nominated as Asia's Leading Low-Cost Airline Cabin Crew in 2017, and on the 8th Annual On-time Performance Service Awards in 2016 by Flightstats.com, Nok Air placed 8th among 28 airlines in the Low-Cost Airlines category, with 79.87% of its flights being on time. Nok Air provides two kinds of in-flight entertainment, free WiFi on selected flights, and Nok Café for all Bombardier Q400 NextGen flights. Onboard WiFi allows its passenger to enjoy 3G-like connectivity of up to 8 mbps. Meanwhile, Nok Café serves 4 ‘Nespresso’, which consist of Cappuccino, Café Latte, Café Espresso, and Americano. Complimentary snacks such as bread roll and mineral water are provided for all passengers. However, passengers who would like to buy refreshments can purchase it at Nok Kanom, which serves various snacks and beverages, such as chips, chocolate candy, cup ramen, coffee, tea, juice, soda, and even beer. Nok Air passengers are required to check-in at the airport from two hours to 45 minutes before a domestic flight departure. For international flights, check-in counters are open three hours prior departure time and close one hour before departure time. Passengers must also present themselves at the boarding gate at least 40 minutes prior to departure time. If passengers fail to check-in or board in time, their tickets will not be refunded for any reason. During check-in at the airport, passengers can also check their baggage. Nok Air allows each passenger up to two pieces of checked baggage and one carry-on bag as cabin baggage. The carry-on baggage must not be heavier than 7 kilograms, and the size should not disrupt other passengers’ storage space. Meanwhile, checked baggage must not be heavier than 15 kg for domestic flights and 20 kg for international flights. Otherwise, passengers will be charged ฿300 per kilogram for domestic routes and ฿400 for international flights for the excess weight. Nok Promotion passengers can purchase baggage allowance of between 15 and 40 kg, while Nok Eco and Nok Flexi passengers can have between 5 to 25 kg of baggage allowance.

Nok Air History

Nok Air was established in February 2004 by Sky Asia Co., Ltd. It began its operations on 23 July 2004, and flew its first international flight on 31 May 2007. At first, Nok Air only had 130 employees. In 2014, the number of its employees increased to 1,400 people. Patee Sarasin has remained CEO until today. Nok Air it the largest airline for domestic flights in Thailand with more than 41 destinations and 32 extended destinations served by its Nok Ride service. From the beginning, Nok Air has been operating separately from Thai Airways, its biggest shareholder. In 2014, Nok Air announced a partnership with Scoot Airline. This Singapore-based low-cost carrier would be Nok Air’s international route partner, carrying the latter’s passengers from Singapore to their next destinations. The collaboration formed NokScoot, a low-cost regional airline based in Don Muang International Airport in Bangkok. Besides to Singapore, NokScoot also serves international long-haul routes to countries, such as China, Japan, and Australia. International flights to Myanmar, however, are served by Nok Air. In the same year, Nok Air launched its new service – a complimentary onboard WiFi connectivity for selected domestic flights, which would be live from August 2014 and allow Nok Air passengers to enjoy 3G-Like connectivity of up to 8 mbps. The service is run in partnership with satellite operator Thaicom and Global Eagle Entertainment. Nevertheless, building a new airline is not without difficulties. In mid-February 2016, Nok Air canceled dozens of flights, and by March 2016, the airline had lost more than 20 of its pilots. In its 2015 financial report released on 26 February 2016, the airline confirmed that the turnover of pilots had passed the normal rate. Fewer than 200 pilots were working in Nok Air, and with that small number, the airline was in trouble. Hence, to solve its pilot shortage, the Thai Transport Minister gave Nok Air permission to increase the number of its foreign pilots to more than 40%. The more than 40% foreign pilot quota was authorized by the Civil Aviation Authority of Thailand (CAAT), and Nok Air was able to hire 32 new pilots, making its total number of pilots 212 at the end of February 2016. Getting hit by such problems did not stop Nok Air from spreading its wings. Together with other eight low-cost carriers (LCC), such as Jeju Air, NokScoot, Scoot Air, Tigerair Singapore, Tigerair Australia, Vanilla Air, and Cebu Pacific, Nok Air formed the world's first and largest LCC alliance, Value Alliance. The alliance allows customers to view, select, and book flights with the best available airfares from any of the airlines in a single transaction, directly from every partner’s website. Thanks to the groundbreaking technology developed by Air Black Box (ABB), the airlines can fly to more destinations and provide more routing options and greater convenience for the customers of each airline. In August 2016, Nok Air signed an educational MoU with Mae Fah Luang University on Education Cooperation and Human Development to support the growing demand of the aviation industry. They also signed an MoU with Civil Aviation Training Center (CATC) to develop professional courses for diploma and bachelor’s degree students. The courses were aimed to encourage students to become pilots, particularly Nok Air pilots. Today, Nok Air operates 43 round-trip flights from Don Muang to Ho Chi Minh City and Don Muang to Hanoi. Its routes have expanded to more than 160 destinations since it joined the Asia-Pacific low-cost carrier alliance, Value Alliance. With more than 5,000 employees and greater number of destinations than all airlines in Thailand serve, Nok Air is the largest domestic airline in Thailand.

Contact Nok Air

(+662) 900 9955

Nok Air Office

Nok Air
3 Rajanakarn Building 17 Fl. South Sathorn Road, Yannawa, Sathorn Bangkok 10120

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