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SilkAir: An Introduction

SilkAir, a subsidiary of Singapore Airlines, is an exclusively regional airline serving Asian and Australian markets. With a network that extends across 15 countries and with more than 20 years of experience, SilkAir provides passengers with excellent hospitality and great comfort on both its economy class and business class.


SilkAir Booking & E-ticket

Search and book your SilkAir flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your SilkAir ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your SilkAir e-ticket in My Booking or in your email

How to Pay

Payment for your SilkAir ticket can be made via credit card, internet banking, and Cash at Counter. For complete information about payment methods, please visit How to Pay.

SilkAir E-ticket

SilkAir e-ticket is an eligible proof for booking an SilkAir flight. Show your e-ticket during check-in at the SilkAir counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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SilkAir Rating

based on 162 reviews

Service standard: Full Service

SilkAir Seat Class

Economy Class

The SilkAir Economy Class is equipped with ergonomic seats complete with spacious legroom and adjustable headrests for extra comfort. Passengers in the mood for some entertainment may enjoy Silkwinds, the airline’s award-winning in-flight magazine, or SilkAir Studio, an in-flight entertainment system offering dozens of movies, TV programs and music. SilkAir Studio can be downloaded to the passengers’ devices, thanks to the in-flight WiFi connection, but in-flight downloading is only available on Android.

In-flight Meal

One of SilkAir’s signature dishes is Singaporean nasi lemak served with grilled fish cake, fried chicken and anchovies, and completed with spicy sambal. However, passengers who prefer Western cuisines can try SilkAir’s healthy salmon steak served with carrot and beans, and topped with mushroom sauce. Moreover, SilkAir is also prepared to accommodate passengers with special dietary restrictions.

Business Class

All seats in SilkAir’s Business Class are equipped with a partition, a table-like piece between two chairs to give extra space. SilkAir also provides a pillow and a blanket, as well as an adjustable armrest for more comfortable sitting. Each chair in Business Class is 39-inch wide and covered with stylish leather. Passengers will also be pampered by a personalized service from the cabin crew, who will cater to their every need during the flight. Business Class passengers will also get to experience in-flight entertainment, made more enjoyable with tablet devices offered exclusively for them, available on flights with a duration of two hours or longer.

In-flight Meal

Business Class passengers receive the utmost priority in various areas including meals. SilkAir caters to a wide range of dietary preferences, serving low-fat, sugar-free and low-calorie meals, as well as nut-free, non-seafood, and low-lactose meals. The airline also serves food for passengers with diabetes.

SilkAir Privilege Programs

KrisFlyer

KrisFlyer members will earn miles every time they fly with not only SilkAir but also its more than 30 airline partners. They will also earn miles each time they conduct transaction with more than 170 non-airline partners around the globe. Every S$1 spent using the KrisFlyer membership card will be rewarded with 1.5 miles. KrisFlyer members can stay in a hotel, rent a car, shop with a credit card, or make an international call without complication, all while getting bonuses and discounts. Members also get to shop at SilkAir’s store partners, mostly known as KrisShop, and enjoy KrisFlyer Spree, Singapore Airline’s online mall where passengers can find more than 2,000 brands from around the world.

SilkAir Fleet

Airbus A319-100
Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3 (Economy)
  • 2-2 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 40 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Airbus A320-200
Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3 (Economy)
  • 2-2 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 40 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing 737-800
Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3 (Economy)
  • 2-2 (Business)

Seat pitch:

  • 30 inches (Economy)
  • 34 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

SilkAir In-flight Crew

SilkAir Flight Attendant Uniform

SilkAir’s flight attendant uniform is designed in two colors: aqua blue for the junior crew and red plum for the senior crew. Both kinds are paired with a dark blue skirt, reflecting its ties with its parent company. The combination of dark and light colors exudes a youthful energy among the crew members. The uniform also features an asymmetric neck cut with a large bow on the right shoulder, giving the outfit its modern yet classic stylish look. A seagull georgette bow pin personifies the airline’s logo in a feminine way.


SilkAir Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Check-in Baggage

All routes

Economy Class

Max. 7 kg (Dimension: max. 115 cm)

Max. 30 kg

Business Class

2 pcs (max. 7 kg/pc) (Dimension: max. 115 cm)

Max. 40 kg

Flights to/from America

Economy Class

Max. 7 kg (Dimension: max. 115 cm)

2 pcs (max. 23 kg/pc) (Dimension: max.158 cm)

Business Class

2 pcs (max. 7 kg/pc) (Dimension: max. 115 cm)

2 pcs (max. 32 kg/pc) (Dimension: max. 158 cm)

SilkAir Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Infants younger than 7 days old are not recommended to fly.
  • Infants are allowed onboard, as long as they are accompanied by an adult (parent or guardian) aged at least 18 years old.
  • Infant passengers are required to wear a seatbelt specifically designed for infants.
  • If an adult passenger is flying with two infants or more, SilkAir will provide a special service to assist their needs.
Child Passenger Policy (2-12 Years Old)
  • Children aged 12 years old or younger must travel with an adult (parent or guardian) aged at least 18 years old. The guardian must make sure that the child’s safety seat complies with FAA standards.
  • Children aged 5 to 12 years old are allowed to travel without a companion under the following conditions:
    • The parent/guardian must download the “Unaccompanied Minor Handling Form” during booking.
    • The parent/guardian must inform the airline if the passengers require the Unaccompanied Minor service.
    • Children aged 12 to 18 years old requiring the Unaccompanied Minor service will be charged an extra cost.
Pregnant Passenger Policy
  • Pregnant passengers should consult with their gynecologist and oncologist before flying.
  • Passengers beyond 36 weeks of pregnancy (single pregnancy) or beyond 32 weeks of pregnancy (multiple pregnancies) are not allowed onboard.
  • Passengers beyond their 28 weeks of pregnancy are required to provide a medical certificate during check-in, which states their fitness to fly, age of pregnancy, and expected date of delivery. The certificate should be issued within 10 days prior to departure.
Disabled Passenger Policy
  • Passengers with a medical condition should provide a medical certificate from a doctor, stating that they are allowed to fly.
  • Passengers with assistive aid should make a booking at least three days prior to departure and inform the airline about their condition and special needs. The aid will not be counted as baggage.
  • Passengers traveling in a group of 10 people using wheelchairs are required to notify the airline at least 48 hours prior to departure to arrange for services.
  • Deaf, blind, and disabled passengers are allowed to bring a service dog into the cabin if the cabin is not fully booked and the seat row is not occupied by other passengers. The service dog must be well trained, and this must be proven by a certificate and an identification card.
  • Passengers bringing the trained dog must notify SilkAir at least three days prior to departure to make the necessary arrangements. The service dog will be considered as unchecked baggage and will be allowed onboard without additional charge. Disabled passengers traveling with the service dog must provide all the necessary equipment, including the muzzle, moisture absorbent mats, and others.
  • Passengers with other special medical conditions with no aid equipment will be assisted by SilkAir.
  • SilkAir will provide a stretcher with extra cost for passengers who need to be in a reclined position during the flight, provided that they have informed the airline of their condition during booking. The passenger must also be accompanied by a licensed guardian.
  • SilkAir also provides Supplementary Oxygen Kit (SOK) onboard.

SilkAir Check-in Policy

SilkAir Check-in Time

Please find the check-in time for all SilkAir flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

2 hours before departure

40 minutes before departure

SilkAir Online Check-in

Online check-in is also available for SilkAir flights. Please follow the steps below.

  1. Go to SilkAir web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

SilkAir Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit SilkAir Refund Policy for a complete information on refund.

SilkAir Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to SilkAir Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact SilkAir directly to reschedule.


 

About SilkAir

SilkAir (IATA code: MI) is recognized as one of the best regional airlines in Asia Pacific despite its young age. By April 2017, SilkAir has operated scheduled passenger service to 53 cities in 15 countries across Asia and Australia. Before moving to the Airline House office in Singapore, SilkAir’s head office was located on the fifth story of SIA Superhub. The airline began to hire male flight attendants in 2015. By the end of 2016, it had employed 1,575 staff. All SilkAir facilities and services are designed to ensure passengers’ comfort prior to and during their flights. The airline offers economy and business classes, each designed to fulfill the needs of its passengers. Passengers in Economy Class are entitled to 30 kg of checked baggage, while Business Class passengers are entitled to 40 kg of checked baggage as well as access to SilkAir’s airport lounge. Carrying the motto “A Joy to Fly”, Silk Air offers a pleasant flying experience with friendly crew and in-flight entertainment. Passengers can watch more than 20 Hollywood and international movies and 43 television channels, and listen to 100 popular songs directly from their smartphones using the onboard WiFi. To complete the flying experience, SilkAir also provides their passengers with a full set of in-flight menu, ranging from appetizers and bread rolls to main course, dessert and alcoholic beverages, all prepared and served to excite the taste buds. There are more than 20 types of main course available, and passengers can book in advance to order certain food. Moreover, passengers carrying children onboard can travel at ease, because SilkAir also provides several easy-to-digest menu selections suitable for infants and kids. SilkAir and its parent company, Singapore Airlines, offers a frequent flyer program called KrisFlyer. SilkAir’s passengers who are also a KrisFlyer member can experience exclusive privileges that make their flight even more enjoyable. Passengers traveling to Singapore are also qualified for some inclusive offers in the country, such as shopping discount, discounted entrance ticket to several tourist attractions, and other accommodation deals. To claim the privileges, passengers simply need to show their SilkAir boarding pass, which is valid for one month upon arrival in Singapore, and present their membership card to the authorized staff. KrisFlyer members are also granted access to SilkAir’s airport lounges in 13 countries, where they can indulge in facilities such as plush seats and internet connection in an all-around comfortable environment. Moreover, KrisFlyer card holders can also take one guest with them to enjoy the privileges. Passengers can wait for their departure while catching up on work or simply enjoying the comfortable ambiance. Another benefit of flying with SilkAir is that it offers a boarding pass privilege. This program is designed to give its loyal passengers unparalleled satisfaction, including an array of discounts and other benefits with the airline’s partners. Passengers flying to Australia, China, Indonesia, Vietnam, Malaysia, Philippines, and India are eligible for additional discounts for food and beverages, entertainment service, tourist attractions, hotels, and other services in the countries. To enjoy these benefits, passengers flying with Silk Air or Singapore Airlines simply need to present their boarding passes and they will get to indulge in a variety of discounts that are valid within 30 days upon arrival. Thanks to its innovations and services, SilkAir has been named as the best regional airline for 10 consecutive years, and was eligible for the Travel Hall of Fame award from TTG Asia in 2016. In the same year, SilkAir was also awarded as Indonesia's Leading Regional Airline of the Year 2015/2016 by Indonesia Travel and Tourism Awards, Airline of the Year by airlineratings.com, Best Regional Airline at South India Travel Awards by DDP Publications, Best Regional Airline at East India Travel Awards by DDP Publications, and many more.

SilkAir History

Before earning the name and reputation as Best Regional Airline, SilkAir did not start off as a regional airline. Established in 1975, SilkAir was an air-charter company known as Tradewinds Charters. In its first years, SilkAir used planes which it leased from its parent airline, Singapore Airlines. In 1980s, Tradewinds expanded its business by serving leisure destinations and selling SIA Holiday Package using aircraft from Singapore Airlines. On 21 February 1989, Tradewinds Airlines began its operations to holiday destinations using McDonnell Douglas MD-87 plane. At this time, passengers could fly to Pattaya, Phuket and Hat Yai in Thailand and Kuantan in Malaysia from Singapore’s Changi Airport, and reach Tioman Island from Singapore’s first international airport, Seletar. The company had since matured and opened more routes to Jakarta, Yangon and Phnom Penh to cater to both business and leisure travelers. Still using the same aircraft, the airline managed to provide a better experience with greater comfort. The Tradewinds Company underwent a major overhaul in 1991, when the company changed its name to SilkAir. It introduced a new business logo, which it has used until today, and began showing its position among airline competitors. SilkAir had operated Airbus A310-200s from 1993 to 1995 before they were transferred to Singapore Airlines. The operation of Airbus A310-200s marked SilkAir's expansion to broader routes which included India and China. The airline also became the first airline in history to provide a video-on-demand (VOD) service via the DigEplayer 5500. The service was available on flights to India and China. In 1994, SilkAir renewed its flight attendant uniform. Replacing the seagull-motif dress designed by homegrown designer Celia Loe was a two-piece Balenciaga attire featuring a floral blouse, a blue skirt and a fitted jacket. The new look aimed to make the crew look more professional as the airline expanded to the global market. In 1997, SilkAir bought its first Boeing, which was operated for only one year. In 1998, SilkAir operated Airbus A320-200 for its major routes. To sustain its performance, the company then purchased a smaller Airbus A319-100 in 1999. The plane flew on Southeast Asia routes and to some destinations in India. The airline kept adding new aircraft between 2009 and 2012, when it purchased 11 Airbus A320-200. In August 2012, the airline signed a letter of intent to buy 23 Boeing 737-800s, 31 Boeing 737 MAX 8, and 14 other aircraft of a different model. Until January 2017, SilkAir had operated a total of 31 aircrafts. After more than 10 years of wearing the same uniform, SilkAir finally made a change on 15 April 2015. This time, SilkAir collaborated with Alexandria Chen, a Nanyang Academy of Fine Arts (NAFA) alumna, to create a more fashionable, elegant look. She added a modern touch by adding a waistline to create the illusion of a two-piece outfit and an asymmetrical neck with pleated bow on the right shoulder complete with a seagull patterned georgette bow pin. The uniform cut was intentionally designed to provide the crew with freedom of movement when tending to passengers’ needs during the journey. Former SilkAir CEO Leslie Thng stated that flight crew are ambassadors of an airline, hence it is important that their uniform distinguishes the airline from other competitors. The uniform represents the airline’s evolved brand which blends style and decency with a pinch of modernity relevant to changing time. In 2016, SilkAir continued its evolution by launching an online application that simplifies passengers’ booking and boarding process. The application was created in collaboration with MTT, a leading digital travel company, to give passengers several advantages by making their booking, itinerary and flight information accessible anytime and anywhere. The app allows passengers to check their miles, acts as a check-in reminder, and even provides a Mobile Boarding Pass feature for those traveling from Changi International Airport in Singapore.

Contact SilkAir

(+603) 2618 6333

SilkAir Office

SilkAir
10th Floor, Menara Multi-Purpose Capital Square, 8 Jalan Munshi Abdullah 50100, Kuala Lumpur Malaysia

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