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SriLankan Airlines: An Introduction

SriLankan Airlines is the flag carrier of Sri Lanka. Founded in 1979, it was formerly known as Air Lanka. Its hub is located at Bandaranaike International Airport in Colombo. SriLankan Airlines currently operates an all-Airbus fleet of 23 modern aircraft to 100 destinations in 47 countries. There are two different flight classes offered by SriLankan Airlines, which include Economy Class and Business Class.


SriLankan Airlines Booking & E-ticket

Search and book your SriLankan Airlines flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your SriLankan Airlines ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your SriLankan Airlines e-ticket in My Booking or in your email

How to Pay

Payment for your SriLankan Airlines ticket can be made via credit card, internet banking, and Cash at Counter. For complete information about payment methods, please visit How to Pay.

SriLankan Airlines E-ticket

SriLankan Airlines e-ticket is an eligible proof for booking an SriLankan Airlines flight. Show your e-ticket during check-in at the SriLankan Airlines counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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SriLankan Airlines Rating

based on 398 reviews

Service standard: Full Service

SriLankan Airlines Seat Class

Economy Class

Besides a comfortable and adjustable seat, the Economy Class passengers flying with SriLankan Airlines get to enjoy an in-flight entertainment system during the flight. The in-flight entertainment features over 100 movies, TV shows, and radio channels to choose from for all ages. On certain short sectors where headsets are not offered due to limited flight time, passengers can still enjoy a selection of silent movie classics. In addition to that, there is also a gaming zone that offers a variety of video games. The in-flight entertainment system is designed to make the flight become more enjoyable for all Economy Class passengers.

In-flight Meal

Passengers in the Economy Class will be served with light snacks, teas, coffee, and complimentary bar service including a range of wines, spirits, and soft drinks. For the Economy Class passengers who are traveling on a long haul flight, they will also have a choice up to three main courses. SriLankan Airlines will also serve the refreshments every 45 minutes to reduce the effect of dehydration during long flights.

Business Class

With a seat that can be reclined to a fully flat bed, Business Class passengers can experience a comfortable and private flight journey. Each seat has individual storage space for the passenger’s personal belongings. The Thales AVANT in-flight entertainment system, which features 15.4-inch screen with over 50 TV channels, 120 movies, and an extensive library of radio channels and audios, will keep the passenger’s boredom away. On selected aircraft, passengers traveling on Business Class will be given an amenity kit that consists of Crabtree and Evelyn products including cosmetic items, dental set, and earplugs.

In-flight Meal

SriLankan Airlines has teamed up with professional chefs to serve the most scrumptious in-flight meals. There are at least five main meals options offered to the Business Class passengers, ranging from breakfast, vegetarian, seafood, chicken, and meat. In addition to that, SriLankan Airlines also offers all day snack options such as club sandwich and warm salad. Passengers with special dietary requirements can pre-order their meals at the time of booking.

SriLankan Airlines Privilege Programs

FlySmiLes

To reward its most valuable passengers, SriLankan Airlines offers a frequent flyer program called FlySmiLes. All FlySmiLes members can earn FlySmiLes miles whenever they travel with SriLankan Airlines and its partner airlines. In addition to the flight with SriLankan Airlines flight, the FlySmiLes members can also earn and redeem their FlySmiLes miles whenever they travel with oneworld® member airlines and over 30 oneworld® affiliate airlines, as well as with any of their partner airlines. There are five membership levels offered by FlySmiLes including Platinum, Gold, Classic, Silver, and Blue. There is also the Young SmiLes program that is designed for the young travelers between two to 18 years. Accumulated miles can be redeemed for extra baggage allowance, flight class upgrade, to free flight ticket. Thanks to the oneworld® privileges from its 13 partner airlines, FlySmiLes members can also enjoy access to over 600 airport lounges and over 1000 destinations worldwide.

Airport Lounge

SriLankan Airlines has provided an airport lounge called Serendib Lounge for its passengers who want to relax before their flight. Located in the Aircraft Parking Bay on the first floor of the departure hall at Bandaranaike International Airport, Serendib Lounge has a seating capacity for 80 persons and dining capacity for 20. The meal selections are served with the finest seasonal ingredients by several dedicated chefs in its own open kitchen. The lounge also has a business center with computers and wireless internet access, a television viewing area, and a wide section of newspapers and magazines.

SriLankan Airlines Fleet

Airbus A321
Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3 (Economy)
  • 2-2 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 49 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Airbus A330-200
Seat class:

  • Economy
  • Business

Seat layout:

  • 2-4-2 (Economy)
  • 2-2-2 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 77 inches (Business)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

SriLankan Airlines In-flight Crew

SriLankan Airlines Flight Attendant Uniform

Since SriLankan Airlines was established in 1979, the flight attendant’s uniform remained unchanged until 2010. At the time, the new uniform was introduced, but it was more like an “upgrade” of the previous uniform design. The female flight attendants wear Sri Lanka’s national dress called Osariya in a turquoise color, while the male flight attendants wear the usual western black suit. The design of their uniforms is based on the patterns of Peacock, which also used for the airline’s livery. To complete the look, the female flight attendants also wear a pair of black high heels.


SriLankan Airlines Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

All routes

Economy Class

Max. 7 kg (Dimension: 46 x 36 x 20 cm)

Max. 30 kg (Dimension: max. 158 cm)

Business Class

2 pcs (max. 7 kg/pc) (Dimension: 46 x 36 x 20 cm)

Max. 40 kg (Dimension: max. 158 cm)

First Class

All flights to America

Economy Class

Max. 7 kg (Dimension: 46 x 36 x 20 cm)

2 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)

Business Class

2 pcs (max. 7 kg/pc) (Dimension: 46 x 36 x 20 cm)

2 pcs (max. 32 kg/pc) (Dimension: max. 158 cm)

First Class

SriLankan Airlines Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Infants under two years old who are traveling on an adult’s lap must pay 10% of the adult fare.
  • If the child turns two years old on the trip, they are required to purchase a full fare for the return ticket.
  • SriLankan Airlines provides diapers, baby food, and bassinets on board, as well as special diaper changing boards in selected toilets.
  • SriLankan Airlines had trained dedicated Child Care Stewardess who has been assigned especially to take care of the kids on board. Feel free to request for her assistance while onboard.
  • Passengers may bring onboard an infant carrying basket or a fully collapsible stroller.
  • Adults traveling with infants are not allowed to sit in an Exit Row seat.
Child Passenger Policy (2-12 Years Old)
  • SriLankan Airlines will make sure that the unaccompanied child passengers are looked after from the moment they arrive until the moment they reunite with their loved ones.
  • SriLankan Airlines guarantees constant attention to the unaccompanied child passengers. They will have an array of children’s in-flight entertainment, tasty food, and refreshment to keep them company during the flight.
  • Upon arrival, unaccompanied child will be met immediately by one of SriLankan Airlines’ ground staff and will be escorted through immigration, baggage claims, and customs.
  • In order to ensure a hassle-free flight, please make sure that unaccompanied child has all the legal travel documents including passport, visa, health certificate, and other necessary documents required.
Pregnant Passenger Policy
  • Pregnant Passenger need to carry a medical certificate issued within three days of departure confirming the date of delivery and fitness to fly.
  • The air travel permission will only be given for:
    • Single uncomplicated pregnancies: up to 36 weeks pregnancy (for flights up to 4 hours) and up to 35 weeks pregnancy (for flights over 4 hours)
    • Multiple Complicated Pregnancies: up to 32 weeks pregnancy (for flights up to 4 hours) and up to 28 weeks pregnancy (for flights over 4 hours)
  • Passengers can contact res_servoces@srilankan.com for further information on flying during their pregnancy.
Disabled Passenger Policy
  • If the passengers need a wheelchair to help them through the airport, please request at the time of booking.
  • Two pieces of mobility equipment can be carried free of charge and will not count against the standard baggage allowance.
  • If the passengers have a battery-powered wheelchair, they will need to take certain safeguard before they travel.
  • Passengers are required to travel with an assistant or companion if they:
    • Must travel in a stretcher or incubator;
    • Have a mental disability and are unable to comprehend or respond appropriately to safety instructions, safety briefings, or applicable government-imposed safety regulations;
    • Have a mobility impairment that prevents them from physically assisting in their own evacuation of an aircraft in an emergency situation; or
    • Have both severe hearing and vision impairments that prevent them from communicating with the airline’s crew to allow transmission of safety briefings or applicable government-imposed safety regulations or assisting in their own evacuation of an aircraft in an emergency situation.
  • For safety reasons, passengers with reduced mobility will not be seated at emergency exits or in cross aisles that form part of emergency routes.
  • A dog trained to lead the visually impaired or the hearing impaired passengers may be accepted for transportation in the company of the passenger who is dependent on such a dog, without charge.

SriLankan Airlines Check-in Policy

SriLankan Airlines Check-in Time

Please find the check-in time for all SriLankan Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All routes

2 hours before departure

1 hour before departure

SriLankan Airlines Online Check-in

Online check-in is also available for SriLankan Airlines flights. Please follow the steps below.

  1. Go to SriLankan Airlines web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

SriLankan Airlines Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit SriLankan Airlines Refund Policy for a complete information on refund.

SriLankan Airlines Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to SriLankan Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact SriLankan Airlines directly to reschedule.


 

SriLankan Airlines Destinations

Australia
Hong Kong
Myanmar
Singapore
Taiwan
Saudi Arabia
Bangladesh
Nepal
Sri Lanka

About SriLankan Airlines

SriLankan Airlines (IATA code: UL) was found in 1979 as Air Lanka. It is known as the national carrier of Sri Lanka. With its hub located at Bandaranaike International Airport in Colombo, SriLankan Airlines provides convenient connections to its global route network of 100 destinations in 47 countries. With a solid reputation for service, comfort, safety, reliability and punctuality, it is no wonder that SriLankan Airlines has been recognized as an award-winning airline. Some of the most prestigious awards SriLankan Airlines has ever achieved are Skytrax Best Airline in Central Asia in for four consecutive years in 2001-2004, Future Travel Awards 2015 for the category of Best in the Region, and World Travel Awards 2013 Indian ocean Ceremony – Special Awards of Appreciation. In operating its flight service, SriLankan currently uses an all-Airbus fleet of 23 modern aircraft, which includes 13 units of A330 for long haul flights and ten units of A320/A321 for medium haul flights. Those aircraft feature two different types of cabin classes, which are Economy Class and Business Class. All seats in both classes are equipped with an in-flight entertainment system that contains an array of movies, TV shows, radio channels, audios, and games. The in-flight entertainment system is designed to make the flight become more enjoyable for all SriLankan passengers. Besides an in-flight entertainment system, all passengers will be also served with in-flight meal service. However, the menus vary between the flight classes. Passengers in the Economy Class will be served with light snacks, teas, coffee, and complimentary bar service including a range of wines, spirits, and soft drinks. For the Economy Class passengers who are traveling on a long haul flight, they will also have a choice up to three main courses. Meanwhile, There are at least five main meals options offered to the Business Class passengers, ranging from breakfast, vegetarian, seafood, chicken, and meat. In addition to that, SriLankan Airlines also offers all day snack options such as club sandwich and warm salad. Each SriLankan flight ticket also comes with a facility of free baggage allowance. Passengers traveling on Economy Class are allowed a 30 kg baggage allowance with a maximum dimension of 158 cm, while the Business Class passengers are entitled to a 40 kg baggage allowance with the same maximum dimension. All checked baggage must be dropped in at the check-in counter. Please remember that check-in deadlines are different at every airport. However, SriLankan Airlines’ check-in counters generally open three hours prior to departure and will be closed one hour before the scheduled flight. In addition to checked baggage, Economy Class passengers can bring one piece of cabin baggage with maximum weight of seven kg. Meanwhile, the Business Class passengers can bring two pieces of cabin baggage. When checking-in, passengers who are also a member of FlySmiLes may present their membership card so that they can earn FlySmiLes on SriLankan Airlines flights. FlySmiLes is SriLankan Airlines’ frequent flyer program dedicated to its most valuable passengers.There are five membership levels offered by FlySmiLes including Platinum, Gold, Classic, Silver, and Blue. Every mile earned will take the passenger to the next tier, which comes with more rewards. Accumulated miles can be redeemed for extra baggage allowance, flight class upgrade, to free flight ticket.

SriLankan Airlines History

Even though it was launched in 1979, the journey of SriLankan Airlines had actually started in 1947 when the original Sri Lanka’s flag carrier named Air Ceylon was found. But then the airline’s operations were terminated due to bankruptcy, thus Air Lanka was born. Air Lanka was a state-owned airline. In 1998, Sri Lankan government and Emirates signed an agreement for a ten year strategic partnership. The agreement included right for all aircraft ground handling and airline catering at Bandaranaike International Airport for a ten year period. The government retained a majority stake in the airline at 60%, but they gave full control to Emirates for investments and management decisions. During the same year, Air Lanka was finally rebranded into SriLankan Airlines. Ten years later, when the agreement ended, Emirates said to Sri Lankan Government that it would not renew its management contract. Emirates sold its stake in the SriLankan Airlines to the Government of Sri Lanka in a deal that was finalized in 2010. This officially ended any affiliations between Emirates and SriLankan Airlines. Besides, it turned out that the Sri Lankan Government was seeking greater control over the day-to-day management of the airline. However, after the partnership with Emirates ended, SriLankan Airlines still continued using its re-branded name and logo. Following the ownership transfer, SriLankan Airlines decided to promote Colombo as a hub for flights to Asia. The first destination of the expansion plan was Shanghai, China. On 2012, it was announced that SriLankan Airlines would join as the oneworld® member, on the sidelines of the IATA World Air Transport Summit in Beijing. At the time, Cathay Pacific served Sri Lankan Airlines as its sponsor through its alliance implementation program. The membership implementation itself took approximately 18 months. Finally, SriLankan Airlines officially joined the oneworld® alliance on May 1st, 2014, as the first carrier from the Indian Sub-continent. This oneworld® membership enables SriLankan Airlines to expand its route network. Today, the airline is able to provide convenient connections to its global route network of 100 destinations in 47 countries. During the same year, SriLankan Airlines started to renew and increase its fleet, with purchases of Airbus A330 and A350 models. The airline phased out their last Airbus A340-300 on January 2016 with its last scheduled flight from Chennai to Colombo. In 2016, SriLankan Airlines acquired Mihin Lanka, a low-fare leisure airline also owned by Sri Lankan government. With this acquirement, SriLankan Airlines took Mihin Lanka’s A319-132 aircraft and two units of A321-231 aircraft. Today, SriLankan Airlines operates Mihin Lanka’s 11 flight routes, which include Jakarta, Dhaka, Lahore, Bahrain, Varanasi, Gaya, Madurai, Seychelles, Sharjah, Kolkata, and Gan. Regarding the initial livery of SriLankan Airlines, at first, it featured red stripes on a white fuselage, with the tail being a solid red and supporting the corporate logo, which is a stylized vimana locally known as “dandu monrara”, the flying machine of the mythical king, Ravana. This has been the airline’s livery for nearly two decades, from 1979 to 1998. Right after SriLankan Airlines began a 10-year partnership with Emirates, the livery was changed into a much simpler logo, with an all-white fuselage, covered by blue “SriLankan Airlines” title and a tail adorned with the corporate logo. But, on May 2014, when SriLankan Airlines joined a oneworld® membership, an Airbus A330 in special oneworld® livery was delivered to commemorate the airline’s establishment as the global alliance’s member. The airline currently operates an all-Airbus fleet of 23 modern and sophisticated aircraft, which include Airbus A330-300, Airbus A330-200, Airbus A320/A321, and Airbus A320neo. In addition to its passenger service, SriLankan Airlines also operates several cargo flights to Male, the Middle East, and India, using a McDonnel Douglas MD-80 of FitsAir. Other subsidiaries include domestic air taxi service, catering, engineering, ground handling, and IT services.

Contact SriLankan Airlines

+603 26972100

SriLankan Airlines Office

SriLankan Airlines
Unit 15.01 15th Floor Menara Multi Purpose CAP SQUARE No.8 Jalan Munshi Abdullah 50100 Kuala Lumpur Malaysia

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