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Sriwijaya Air: An Introduction

The third largest airline in Indonesia, Sriwijaya Air is a Category 1 airline in operational safety. Sriwijaya Air has received Boeing International Award in the category of Aircraft Safety and Maintenance in 2007 and Basic Aviation Risk Standard from Flight Safety Foundation in 2015. Established since 2003, Sriwijaya Air offers flights to 53 domestic destinations and four international destinations. Flights are available in economy class and business class.


Sriwijaya Air Booking & E-ticket

Search and book your Sriwijaya Air flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Sriwijaya Air ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Sriwijaya Air e-ticket in My Booking or in your email

How to Pay

Payment for your Sriwijaya Air ticket can be made via credit card, internet banking, and Cash at Counter. For complete information about payment methods, please visit How to Pay.

Sriwijaya Air E-ticket

Sriwijaya Air e-ticket is an eligible proof for booking an Sriwijaya Air flight. Show your e-ticket during check-in at the Sriwijaya Air counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Sriwijaya Air Rating

based on 24 reviews

Service standard: Medium Service

Sriwijaya Air Seat Class

Economy Class

Sriwijaya Air focuses its service on delivering comfort to passengers, even in economy class. Besides the sufficiently wide seat, the airline also provides passengers with a baggage allowance of 20 kg, except for flights to Tanjung Pinang, where baggage allowance is limited to 15 kg. Passengers who book their flight online and want to choose their own seat on the plane can come early to the check-in counter at the airport before the departure.

In-flight Meal

Sriwijaya Air’s commitment to passengers' comfort is reflected even in its in-flight meal. Economy class passengers will be served mineral water and snack, packed in Sriwijaya Air’s signature blue paper box.

Business Class

Business class passengers are entitled to more comfort and convenience before, during and after the flight. Passengers in Sriwijaya Air’s Business Class can check up to 30 kg of baggage — 10 kg more than what is allowed for passengers in Economy Class. Passengers also receive access to the airline’s executive lounge at the airport and to the private car service that can take them straight to the plane.

In-flight Meal

Business class passengers receive complete in-flight meals and a luxurious service. In Sriwijaya Air’s Business Class meals are served on ceramic plates, which come with high-quality cutlery, giving the passengers the full fine dining experience up in the sky. Passengers can order hot meals as well as desserts, which range from fruits to ice cream.

Sriwijaya Air Fleet

Boeing 737-900ER
Seat class:

  • Economy

Seat layout:

  • 3-3 (Economy)

Seat pitch:

  • 26 inches (Economy)

In-flight entertainment:

Not Available


WiFi:

Not Available


Power/USB port:

Not Available

Sriwijaya Air In-flight Crew

Sriwijaya Air Flight Attendant Uniform

On its 12th anniversary on 10 November 2015, Sriwijaya Air launched its newest flight attendant uniform. Consisting of a bright yellow blazer, a pair of red trousers and a red scarf, the new Sriwijaya Air flight attendant uniform is elegant, neat and polite. This new model is similar in shape to the flight attendant uniform of NAM Air, one of Sriwijaya Air’s subsidiaries.


Sriwijaya Air Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Check-in Baggage

All routes

Economy Class

Max. 7 kg (1 hand baggage + 1 personal item)

Max. 20 kg

Business Class

Max. 30 kg

Sriwijaya Air Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Infant passengers are charged 10% of the adult ticket fare.
  • Infant passengers should have a maximum waistline of 40 cm.
  • Infant passengers are not assigned an individual seat and not provided with a baggage allowance. Infant passengers are required to sit on their parent’s or adult guardian’s lap.
  • When seated, the infant’s head should be lower than the adult’s nose.
Child Passenger Policy (2-12 Years Old)
  • Child passengers older than 2 years old are required to have individual tickets.
  • Child passengers with their own ticket are assigned an individual seat onboard.
  • Child passengers will be charged the same ticket fare as adult passengers.
Pregnant Passenger Policy
  • Passengers beyond their 32 weeks of pregnancy are not allowed onboard.
  • Pregnant passengers are required to submit an official letter or certificate from a medical practitioner.
  • Pregnant passengers are required to fill in and sign a statement letter provided by Sriwijaya Air.
Disabled Passenger Policy
  • Passengers with disability or special needs are required to inform Sriwijaya Air during booking. They must complete the required supporting documents and sign a statement letter.
  • Passengers with disability or special needs can book a wheelchair service up until 24 hours before departure.
  • Passengers with disability or special needs must be accompanied by an adult who can assist them at the airport and on the flight.
  • Passengers with disability or special needs are required to check-in directly at the airport earlier than the standard check-in time.
  • Passengers with visual impairments will be provided with a Braille flight manual.

Sriwijaya Air Check-in Policy

Sriwijaya Air Check-in Time

Please find the check-in time for all Sriwijaya Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

1 hour 45 minutes before departure

30 minutes before departure

Sriwijaya Air Online Check-in

Online check-in is also available for Sriwijaya Air flights. Please follow the steps below.

  1. Go to Sriwijaya Air web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Sriwijaya Air Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Sriwijaya Air Refund Policy for a complete information on refund.

Sriwijaya Air Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Sriwijaya Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Sriwijaya Air directly to reschedule.


 

About Sriwijaya Air

Headquartered in Jakarta, Sriwijaya Air (IATA code: SJ) is committed to serve flights to all corners of Indonesia. Established in 2003, the airline now flies to 53 domestic destinations. With the slogan “Your flying partner”, it aims to provide passengers with the best flight value on all its classes, be it economy or business class. Despite offering affordable prices, however, the airline’s main priority remains the passengers’ security, safety and comfort. Headed by Chandra Lie as President Director, Sriwijaya Air has been placed in Category 1 for operational safety by Air Operator Certificate (AOC). The airline has also received other awards, such as Customer Aviation Partnership Award from Pertamina in 2007 and Indonesian Most Branded Service from Markplus & Co in 2008. The spirit of Sriwijaya Air can be seen from its logo, which combines the airline’s name, its slogan and the RU-YI symbol adapted from Chinese philosophy. The large printing of “Sriwijaya Air” in blue makes it easy to spot the aircraft from afar, representing the airline’s dream of greatness, just like the glory of the Sriwijaya Kingdom, after which the airline was named. The RU-YI symbol, on the other hand, represents the airline’s faith in achieving its dream, while the blue and red underlines respectively represent Indonesia’s seas, and the bravery and wisdom of Sriwijaya Air’s leaders and crew. White dominates the body of the Sriwijaya Air aircraft, symbolizing a clean heart, which is expected from every Sriwijaya Air crew, while the shape of heart on the plane’s roof describes the crew and management’s love for and bond to the company. Each Sriwijaya Air aircraft unit also carries a special name, printed on the nose of the aircraft.

Sriwijaya Air History

Sriwijaya Air operated its first flight on 10 November 2003. In the beginning, the airline served four round-trip flight routes, which included Jakarta – Jambi, Jakarta – Palembang, Jakarta – Pangkal Pinang, and Jakarta – Pontianak. Then, it gradually added more routes, especially domestically. Today, Sriwijaya Air operates its flight using aircraft from Boeing, an aircraft manufacturer established in 1917. Chandra Lie, Hendry Lie, Johannes Bunjamin, and Andy Halim are the founders of Sriwijaya Air. As a limited corporation, the founding of the airline was also supported by experts, such as Supardi, Capt. Kusnadi, Capt. Adil W., Capt. Harwick L., Gabriella, Suwarsono, and Joko Widodo. The establishment of Sriwijaya Air was first initiated by Chandra Lie, who has been holding the president director position at the airline. Chandra was born in Pangkal Pinang, a city in the province of Bangka Belitung, but moved to Jakarta when he was in high school. Chandra’s career in entrepreneurship began in garment industry. Finding it hard to return to his hometown because of limited transportation options, Chandra saw an opportunity to start an airline business. He then equipped himself with the knowledge and other things necessary to start one, which eventually led to the approval to build PT Sriwijaya Air. With the help of his brother, entrepreneur Hendry Lie, who provided the capital support, Chandra was able to establish and have the airline operated in early 2003 with a Boeing 737-200. In Sriwijaya Air's management, Hendry Lie occupies a seat in the board of commissioners together with other founders, such as Johannes Bunjamin and Andy Halim, whose responsibilities include providing supervision and advice to the company’s directors. Under Chandra Lie's leadership, Sriwijaya Air has been progressing. During its 12-year journey, the airline has never encountered any significant problems. It has been able to compete and become one of Indonesia’s renowned airlines. Chandra’s leadership has earned him the Entrepreneurial Spirit Award from Ernst & Young Indonesia. Today, Sriwijaya Air Group has grown to include several subsidiaries, all of which carry the name or abbreviation NAM. The name and abbreviation was inspired by Lo Kui Nam, the father of founders Chandra Lie, Hendry Lie and Andy Halim. The subsidiaries of Sriwijaya Air Group include:
  • NAM Air
  • NAM Air is the feeder airline of Sriwijaya Air. NAM Air’s fleet consists of Boeing 737-500 aircraft with a capacity of 120 seats. The seating configuration is divided into two classes, with eight seats allocated for Business Class and 112 seats for Economy Class.
  • National Aviation Management
  • National Aviation Management is a limited liability company that oversees the National Aviation Management (NAM Flying School). This school was initiated by Chandra Lie, Hendry Lie, and Fandy Lingga. With the help of Capt. Soenaryo Yosopratomo as a professional, this limited liability company began its operations on 12 June 2008. NAM Flying School is located in Depati Amir, Pangkal Pinang in the province of Bangka Belitung. The flying school offers six courses, such as private pilot course, commercial pilot course, instrument rating course, flight instructor course, type rating course, and foreign endorsement course.
  • National Aircrew Management
  • National Aircrew Management, which is based in Jakarta, offers further studies for the graduates of NAM Flying School. Although alumni of NAM Flying School have mastered the various flight theories, they still have to have hours of flying experience and mental maturity to fly a commercial flight. NAM Flying School students receive a Student Pilot License (SPL) upon graduation, but they still have to acquire advanced licenses, such as Private Pilot License (PPL), Commercial Pilot License (CPL), instrument rating (IR) license, multi-engine rating (MER) license, airplane pilot transportation license (Aircraft Transport Pilot License/ATPL), and pilot type rating license, to become a commercial pilot. Further studies at the National Aircrew Management allow them to obtain such licenses.
  • National Aircraft Maintenance
  • National Aircraft Maintenance handles the minor maintenance of Sriwijaya Air's aircraft. The minor treatments include after-transit checks, pre-departure checks, daily checks, and weekly checks. Minor maintenance can be finished in less than 24 hours. Meanwhile, for major maintenance and repairs that require more than 24 hours, Sriwijaya Air uses the service of GMF Aero Asia which is based in Jakarta. Sriwijaya Air also uses the services of Airod Sdn Bhd in Kuala Lumpur, Malaysia, as a major treatment alternative.
  • Negeri Aksara Mandiri
  • Negeri Aksara Mandiri is the publishing wing of Sriwijaya Air Group. The editorial office is located in Gunung Sahari, North Jakarta, neighboring with many other publishers and literature marketers. The in-flight magazine, SRIWIJAYA, is one of PT Negeri Aksara Mandiri’s products. Distributed on Sriwijaya Air’s and NAM Air’s aircraft, this magazine is one of the free facilities passengers can enjoy on the plane.
Although the domestic market is the focus of the airline, Sriwijaya Air also offers an international flight service. Sriwijaya Air flies to the following international routes:
  • Malaysia
  • The high demand of Indonesians to visit Malaysia encouraged Sriwijaya Air to offer Indonesia – Malaysia flights. Sriwijaya Air has opened a Medan – Penang flight route since 2008, as well as Terrain – Trengganu and Medan – Ipoh since 2014.
  • People’s Republic of China (PRC)
  • Sriwijaya Air has more than 15 round-trip flights from Indonesia to China, and is looking to add more routes. This makes Sriwijaya Air the airline with the most number of flights to the People’s Republic of China.
  • Singapore
  • Sriwijaya Air’s success to open a flight route to Singapore is worth mentioning. Getting permission from Singapore to operate a new flight can be quite difficult, especially for domestic-focused airlines such as Sriwijaya Air.
  • Timor-Leste
  • To establish a better diplomatic relationship and to contribute to the economic development of Timor-Leste, Sriwijaya Air has added flights from Jakarta to Dili with a stopover in Denpasar. This agreement was a follow-up to the agreement of Indonesia and Timor-Leste in 2010 to provide air transportation between these two countries.
Sriwijaya Air is also planning to open new routes in the eastern region of Indonesia, especially in Papua, supporting the Indonesian Government’s program to build the economy of eastern Indonesia. Additionally, Sriwijaya Air is determined to accommodate passengers who need to go on pilgrimage to Saudi Arabia. Therefore, the airline has purchased a wide-bodied aircraft to carry the pilgrims of hajj/umrah to their destination. Since its first flight in 2003, Sriwijaya Air has received many recognitions, including Aviation Customer Partnership Award from Pertamina in 2007, Indonesia Most Favorite Netizen Brand in 2011, Indonesia Service to Care Award in 2012, and Basic Aviation Risk Standard in 2015. They have also issued a flight manual in Braille to accommodate their visually-impaired passengers. It contains various flight information, including some guidelines to use the floating device, facilities on the plane, evacuations guidelines, and the much more information usually delivered by the cabin crew before takeoff. This flight manual was awarded by Indonesian Record Museum (Museum Rekor Indonesia/MURI) as the first flight manual in Indonesia — and the world — published to accommodate the blind.

Contact Sriwijaya Air

+604-6466384

Sriwijaya Air Office

Sriwijaya Air
Lot 7 New Wing Departure Hall Concourse Penang International Airport Bayan Lepas - Penang, Malaysia

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