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THAI Smile: An Introduction

Thai Smile Airways, or THAI Smile, is one of the newest low-cost carriers of Thailand. Being a subsidiary of Thai Airways International, it is recognized as the most affordable, yet the trendiest and best-rated airline in Asia. THAI Smile mainly operates from Thailand’s busy Suvarnabhumi Airport (BKK) and Bangkok’s Don Muang International (DMK), where it serves flights to 28 destinations in eight countries across Asia. It offers Smile Plus (premium economy) and Smile (economy) classes with full services.


THAI Smile Booking & E-ticket

Search and book your THAI Smile flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your THAI Smile ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your THAI Smile e-ticket in My Booking or in your email

How to Pay

Payment for your THAI Smile ticket can be made via credit card, internet banking, and Cash at Counter. For complete information about payment methods, please visit How to Pay.

THAI Smile E-ticket

THAI Smile e-ticket is an eligible proof for booking an THAI Smile flight. Show your e-ticket during check-in at the THAI Smile counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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THAI Smile Rating

based on 25 reviews

Service standard: Low Cost Airline

THAI Smile Seat Class

Smile Class

THAI Smile’s economy class, Smile Class, provides passengers with the most memorable travel experience in Asia. Smile Class is an economy class recommended for budget travelers who still want to enjoy the comfort of a full-service airline, such as a comfy space, complimentary sandwiches or light snacks, and refreshing beverages, while spending less. The economy class consists of 156 standard seats, each with a seat pitch between 28 and 31 inches, and offers a baggage allowance of 20 kg.

In-flight Meal

Both domestic and international Smile Class passengers are served light snacks and mineral water during their flight. Passengers may request special meals, but they need to do so during booking. THAI Smile always takes the passengers’ meal requests seriously, hence consistently maintains the food quality.

Smile Plus Class

Passengers in THAI Smile’s premium economy class, known as Smile Plus Class, will get to enjoy great amenities, spacious middle seats, comfy space, delicious hot meal, and alcoholic beverages in their flight. THAI Smile’s Smile Plus features 16 standard seats for international flights and 12 seats for domestic flights, each with a pitch of 33 inches. Smile Plus Class passengers are entitled to a baggage allowance of 30 kg.

In-flight Meal

Smile Plus passengers will get the chance to enjoy complimentary hot meals and beverages during their international or domestic flights. THAI Smile is also ready to accommodate passengers with special dietary restrictions. Therefore, THAI Smile offers a full range of special menus, from vegetarian and gluten-free meals to baby food.

THAI Smile Privilege Programs

Royal Orchid Plus

To appreciate its loyal passengers, THAI Smile offers Royal Orchid Plus, a frequent flyer program it runs together with Thai Airways. The program allows its members to accumulate miles and use their award tickets for all THAI Smile flights. Passengers can check out the THAI Smile Mileage Accrual Chart through the website https://www.thaismileair.com/thaismile. Passengers need to make sure that the date of their award ticket has been confirmed, otherwise their booking will automatically be postponed. The award ticket has to be issued within 30 days at any ticketing office under the Thai Airways label.

Smile Lounge

The first-ever Smile Lounge was launched at the Ubon Ratchathani Airport, Thailand. The lounge provides THAI Smile passengers with a variety of benefits while waiting for their flight, such as a full-scale buffet featuring different kinds of food and beverages. Moreover, Smile passengers are also given full access to the Smile Corner at the Smile Lounge. The facilities that the airline provides are proofs that it has met its objective of becoming a full-scale airline.

THAI Smile Fleet

Airbus A320
Seat class:

  • Smile
  • Smile Plus

Seat layout:

  • 3-3 (Smile)
  • 2-2 (Smile Plus)

Seat pitch:

  • 28 inches (Smile)
  • 33 inches (Smile Plus)

In-flight entertainment:

Not Available


WiFi:

Not Available


Power/USB port:

Not Available

THAI Smile In-flight Crew

THAI Smile Flight Attendant Uniform

Dominated by the color tangerine, the THAI Smile flight attendant uniform is eye-catching yet chic and elegant. The bright and well-fitted shirt is matched with either a pair of nice, formal slacks or a knee-length skirt. The alluring light purple neck scarf with a touch of Thai design adds a sense of grace and uniqueness to the uniform. The dominant color itself symbolizes the beauty and warmth of the sunset, which is meant to spread joy to passengers. Made from the best quality fabric in soothing color, the lovely uniform is so designed to enable flight attendants to give their best service to all passengers.


THAI Smile Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Check-in Baggage

All routes

Smile Class

Max. 7 kg (Dimension: 37.5 x 25 x 12.5 cm)

Max. 20 kg (Dimension: 56 x 45 x 25 cm)

Smile Plus Class

Max. 30 kg (Dimension: 56 x 45 x 25 cm)

THAI Smile Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Infant passengers younger than 7 days old are not allowed to travel on board.
  • The parent or authorized person must report to the airline when traveling with infant passengers between 7 days to 2 years old.
  • THAI Smile does not provide infant seat or stroller, hence infant passengers should be seated on the accompanying adult passenger’s lap.
  • Each adult with an infant passenger will be charged a fee of THB 535 per domestic flight, or THB 1,000 per international flight.
  • Infant passengers are entitled to a checked baggage of 10 kg.
Child Passenger Policy (2-18 Years Old)
  • Child passengers aged less than 12 years old are not allowed to travel alone.
  • Child passengers must be accompanied by adult passengers aged older than 18 years old.
  • Child passengers traveling alone are not allowed to travel with their pets.
  • The children’s visa permit must be checked thoroughly by either their parents or their guardians before departure.
  • The parents or guardians of child passengers requiring special care or assistance need to notify the airline at least 48 hours prior to departure.
Pregnant Passenger Policy
  • Pregnant passengers must inform the airline of the progress of their pregnancy.
  • Pregnant passengers with a pregnancy of under 28 weeks are allowed to travel without a doctor’s certificate.
  • Pregnant passengers with a pregnancy of 28 to 36 weeks must present a doctor’s certificate ensuring that they are fit to travel. The certificate must be issued no more than seven days from the date of departure.
  • Pregnant passengers with a pregnancy of more than 36 weeks are not allowed onboard.
Disabled Passenger Policy
  • The airline will provide wheelchair service, as well as assistance to the boarding gate. To get this service, passengers must inform the airline at least 48 hours before departure. Otherwise, the airline will not be held responsible for failing to provide such service to the passengers.

THAI Smile Check-in Policy

THAI Smile Check-in Time

Please find the check-in time for all THAI Smile flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

1 hour before departure

45 minutes before departure

International

2 hours before departure

1 hour before departure

THAI Smile Online Check-in

Online check-in is also available for THAI Smile flights. Please follow the steps below.

  1. Go to THAI Smile web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

THAI Smile Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit THAI Smile Refund Policy for a complete information on refund.

THAI Smile Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to THAI Smile Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact THAI Smile directly to reschedule.


 

About THAI Smile

Thai Smile Airways (IATA code: WE), previously known as Thai Wings, is one of the leading low-cost carriers in Thailand which was established in 2012. The airline is an exclusively owned subsidiary of Thai Airways International, which has its basis of operation both at Suvarnabhumi Airport (BKK) and Don Muang (DMK). THAI Smile serves flights to 28 destinations in eight countries across Asia, including China, India, Bangladesh, Laos, and Malaysia. According to Ampon Kittiampon, the airline’s chairman, THAI Smile was created with the purpose to diminish the gap between full-service airlines and low-cost carriers. THAI Smile commenced its first flight operation within Thailand on 7 July 2012. Although the new airline has just begun its operation and has served passengers for close to five years, THAI Smile has earned positive feedback and top reviews from Skytrax. It has a comfortable, clean cabin and amazing service. The check-in service, as well as the drop baggage service, is top rated. The company’s slogan is “Fly Smart, Fly Sabai, Fly with Thai Smile”, which is promoted under its brand concept of “Trendy-Worthy-Friendly”. THAI Smile has been recognized as the best affordable airline in Thailand. The airline offers special privileges for its frequent flyers, who have been registered as members of Royal Orchid Plus. Members of Royal Orchid Plus have a great opportunity to earn miles from flights operated by THAI Smile or by Thai Airways. All Royal Orchid Plus members will also get an additional baggage allowance. Moreover, Royal Orchid Plus Platinum and Royal Orchid Plus Gold members will get to enjoy even more benefits, such as priority check-in, priority boarding, and priority baggage handling. They can also enjoy a complimentary airport lounge access to both THAI Royal Orchid Lounge and THAI Smile branded lounge. THAI Smile also offers two economy classes—a premium economy class known as Smile Plus and an economy class known as Smile. Passengers of both classes can enjoy snacks, meals, and beverages onboard, while taking comfort in each of their cozy seats. Additionally, passengers can also choose their seats without extra free and reserve them online from 120 days before departure. For entertainment, passengers can find a copy of the We Smile magazine in the pocket of the seat in front of them and enjoy a Canadian comedy show on screen. Additionally, Smile Plus passengers are entitled to a free baggage allowance of 30 kg, while Smile passengers are allowed a maximum of 20 kg. THAI Smile also gives a free checked baggage of 10 kg to infant passengers not occupying a seat. Passengers must ensure that their checked baggage does not exceed 56 cm in length, 45 cm in width, and 25 cm in thickness. THAI Smile passengers are also allowed a cabin baggage. The cabin baggage must not weigh more than 7 kg (15 pounds). Cabin baggage must be placed in the overhead compartment above the passengers’ seat or underneath the seat in front of them. Passengers also must understand what sorts of item can be carried during the flight. Items which, according to the regulation of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA), potentially can harm or endanger other passengers, such as firearms, ammunition, and weapons, including swords, knives, and others, are not allowed to be carried on board. Other items prohibited by the laws—fragile, flammable, or nonflammable—are absolutely banned. Passengers also may not carry frozen seafood or meats if they are not packed properly. THAI Smile requires its passengers and their baggage to pass the search, x-ray, or any other types of security checkpoints for safety reasons. The staffs will check the passengers’ baggage thoroughly and make sure that they follow the airline’s terms and condition. Should the passengers decline to undergo the scan process, the airline has a right to refuse the passengers’ belongings without refund or any other liability. The company is not responsible for any injury that the passengers suffer, or any damage to their baggage, from the security scanning process. THAI Smile recommend passengers to arrive at the airport at least two hours prior to departure so that they have enough time for checking in, security and safety scanning, and boarding. Passengers are required to check in at THAI Smile check-in counter from two hours to 60 minutes prior to their departure. During the check-in process, passengers are required to present all travel documents such as an identification document with an attached self-photo (a passport for international flight and a Thai ID card for domestic flight), a document related to health, and other documents, which would need approvals from the government of the destination country, and which are required by law or certain regulation. THAI Smile Airways also has the right to deny passengers with certain conditions related to status, behavior, mentality, or age, such as an action that threatens other people’s safety or an action which is against law and regulation. Passengers will be denied if they show intentions for misconduct, do not understand the airline’s policy, refuse to get through the security scan, have not completed payment, cannot provide travel documents, and present false, modified, or damaged travel documents.

THAI Smile History

THAI Smile was initially created by the Thai Airways board to accommodate Thai people needing to fly within Thailand with affordable fare. Thai Airways then announced its plan to make a new low-cost airline on 20 May 2011. The chairman of Thai Airways, Ampon Kittiampon, officially announced the creation of THAI Smile Airways on 19 August 2011. The plan to create the new airline was considered as a bright idea, as it would enable greater access to cheaper travels. When it was first established, THAI Smile was known as Thai Wings. The name Thai Wings was thought to be unfashionable and unattractive for the current market, so Thai Smile was finally selected after the airline held a contest to rename the airline. The chic name was considered as the most captivating pick among 2,229 entries. Within two years of flight operation, THAI Smile came up with a great plan to unveil its annual profit of about 5 million baht (around USD 145,000). THAI Smile began its flight operation with Airbus 320 on 7 July 2012 from Bangkok to Macau. At that time, the airline served two flights per day. In the same year, a new route to Luang Prabhang was opened, enabling Thai people as well as foreigners to explore northern Laos. Soon, travelers flying with THAI Smile were able to discover Chongqing and Changsa in China too. Flying to these new Chinese destinations had a purpose, that is to grow both countries’ tourism sector. Then, on 31 March 2013, THAI Smile flew to a new destination: Mandalay, Myanmar. The flight flies directly from Suvarnabhumi Airport (BKK) in Bangkok to Mandalay International Airport (MDL) in Mandalay, Myanmar, and vice versa. On 31 March 2014, THAI Smile was awarded with the Aviation Operation Certificate (AOC) by the Department of Civil Aviation. On 10 April 2014, the airline finally earned its IATA code, and with that, the airline began to spread its wings to more countries in Asia. By 2014, THAI Smile had successfully operated 10 round-trip domestic routes in Thailand. The 10 domestic routes were Bangkok–Chiang Mai, Bangkok–Khon Kaen, Bangkok–Chiang Rai, Bangkok–Ubon Ratchathani, Bangkok–Udon Thani, Bangkok–Phuket, Bangkok–Hat Yai, Bangkok–Krabi, Bangkok–Surat Thani, and Chiang Mai–Phuket. Seven round-trip international routes were then added. They were Bangkok–Macau, Bangkok–Chongqing, Bangkok–Mandalay, and Bangkok–Changsha. The round-trip international flight to Vientiane was operated on 26 October 2014. On 8 August 2015, THAI Smile added flight services to and from Don Muang airport. The airline operated three domestic flight routes from Don Muang airport, flying three times per day from Don Muang to Chiang Mai, three times per day from Don Muang to Khon Kaen, and two times per day from Don Muang to Phuket. THAI Smile also had the amazing chance to host an event called Amazing Thailand on 16 October 2014. The event was aimed to promote Thailand as one of the best destinations in Asia. On that occasion, THAI Smile Acting Chief Executive Officer Woranate Laprabang and the THAI Smile Marketing Analysis Director Khun Oranong Sudkungwan also attended the event to introduce THAI Smile’s new service, which was additional international flights between Suvarnabhumi International Airport and Macau International Airport.

Contact THAI Smile

(+662) 118 8888

THAI Smile Office

THAI Smile
6 Lan Luang Road Khlong Mahanak Subdistrict Khet Pom Prap Sattru Phai Bangkok, Thailand

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