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For flights in Indonesia see Tigerair Mandala.
Tigerair (formerly known as: Tiger Airways) (TR/TGW) is a Singapore-based Low Cost Carrier (LCC). Headquartered in Changi International Airport, Tigerair Singapore’s Asia Pacific routes cover regions of South East Asia, Australia, China and India. Founded on 12 December 2003, the airline however officially started its ticket sales in August 2004. Initial commercial flight was executed on 15 September 2004 flying passengers from Singapore to Bangkok. All Tigerair planes offer only Economy Class with capacity of 180 seats.
As a budget airline, Tigerair keeps focusing on cheap flight tickets and allows passengers to carry up to 10 kg free cabin baggage. The airline does not provide free meal nor drinks. Snacks and hot/cold drinks are available for purchase from the plane’s on-board cafe called Tiger Bites. To keep fare low and affordable, In-Flight Entertainment is not provided. Tigerair promo is available through online booking. Tiger Tales magazine is available on board.
Tigerair Singapore is one of the prominent LCCs in Asia offering cheap flight tickets. In February 2006, the airline became the first LCC in Singapore granted the permission from Chinese government to serve routes in southern China namely Shenzhen, Haikou and Guangzhou. By 2013 (per 30 April), Tigerair Singapore has managed to operate 21 fleets of Airbus A320.
Another prominent subsidiary of Tigerair is Tigerair Philippines, formerly operated as SEAir since 1995. In 2007, the Philippine airline SEAir entered partnership with Singapore-based Tigerair under the brand name Tigerair Philippines. The plan was postponed until 2010 due to severe protests from several Philippine airlines.
A number of awards had been received by Tigerair. Some of them are as Best LCC from CAPA’s Aviation Awards for Excellence (2010), LCC with Best in-flight meals from Asia Pacific Airline Food Awards (2012) and Top 3 Airlines by Passenger Carriage from Changi Airline Awards (2013). Tigerair aims at providing best service in terms of safety, comfort and credibility.
In Indonesia, Tigerair is also known for its promo flights to domestic destinations as well as to Singapore, Thailand, Hong Kong and other favorite destinations. Every Thursday, the airline offers Tigerflash, a special promo that can be booked within 24 hours offering a number of selected promo routes and flight periods.
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The airline with the tiger emblem commenced its ticket sales on 31 August 2004 and served the initial flight a month later. At the time, it was the first low-budget airline operating at Budget Terminal of Changi Airport, focusing on only routes within a distance of 5 hours from Singapore.
In its early years, Tigerair went through a series of challenges. Aviation fuel prices was soaring high along with severe aviation competition. One of their strategies is to offer Tigerair Promo regularly. Despite that circumstance, the airline has served 50.000 passengers and 5.000 flights with excellent On-time Performance rating within only a year.
From only 9 regional routes served by 4 fleets, Tigerair targets to add up to 9 fleets of Airbus A320, open 6 new routes (China and India) and serve up to 3 million passengers by the end of 2006. After being granted permission by the Chinese government, Tigerair officially began its routes to Shenzhen, Haikou and Guangzhou in April 2006.
In 2007, Singapore-based Tigerair acquired the Philippines airline SEAir and started to take over the operation via Tigerair website. The partnership had to be postponed until then Tigerair Philippines was officially launched in the end of 2010.
In 2012, Tiger Airways Holding Ltd. acquired 33% of Indonesia’s Mandala Airlines through its subsidiary Tigerair Singapore. After the Budget Terminal was closed down, Tigerair relocated its operation to Terminal 2 Changi Airport.
In July 2013, Tiger Airways announced Tigerair as its new brand name. The old emblem was changed to modern-styled typography ‘tigerair’. The rebranding campaign aims to give an impression of being freshly modern, warm and high-spirited.
Tigerair flight attendant’s uniform emphasizes on service efficiency and flexibility. Flight attendant wears a pair of black pants combined with yellow shirt and scarf with leopard motifs worn around the hip. Male flight attendants also wears a pair of black trousers combined with pastel-coloured shirt.
As a Full-LCC, Tigerair Mandala does not provide free meal nor drinks. However, snacks (sandwich, instant noodle etc.) and drinks are available for purchase.