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Tigerair: An Introduction

Operating since 2004, Tigerair is a reputable Singapore-based budget carrier that offers reasonable travel options and flawless travel experience for its passengers. With a headquarter located in Singapore, Tigerair serves flights to 37 destinations across 13 countries in Australia and Asia. Tigerair flies with a strong fleet of Airbus A320-family aircraft, configured exclusively with an economy class cabin. Tigerair now operates under Singapore Airlines' Scoot brand following the merger of Tigerair and Scoot on 25 July 2017.


Tigerair Booking & E-ticket

Search and book your Tigerair flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Tigerair ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Tigerair e-ticket in My Booking or in your email

How to Pay

Payment for your Tigerair ticket can be made via credit card, internet banking, and Cash at Counter. For complete information about payment methods, please visit How to Pay.

Tigerair E-ticket

Tigerair e-ticket is an eligible proof for booking an Tigerair. Show your e-ticket during check-in at the Tigerair counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Tigerair Rating

based on 160 reviews

Service standard: Full LLC

Tigerair Seat Class

Economy Class

All Tigerair aircraft offer exclusively economy class with 144 seats in the Airbus A319 and 180 seats in the Airbus A320. Even though Tigerair only offers economy class, passengers can always decide which seating is more comfortable and suitable for them. Tigerair has a variety of seating options to satisfy all tastes and needs. Passengers can choose from standard rows, window seats for passengers who love to sightsee through the aircraft’s window, or seats near the emergency doors/exits for extra legroom. An in-flight magazine, Tiger Tales, is also provided as a free reading material for all passengers.

In-flight Meal

Tigerair provides hot and delicious meals ranging from authentic Singaporean dishes such as nasi lemak with chicken, delicious biryani, and some light hors d'oeuvre such as a sandwich or salad among others. Passengers can purchase all of these meals directly onboard as part of the Tigerbites program. Cold and hot beverages are also available, including liquor.

Tigerair Privilege Programs

KrisFlyer

Tigerair's frequent flyer program, known as KrisFlyer, allows its members to earn miles when they fly on Singapore Airlines, SilkAir, or on over 30 partner airlines, including Tigerair. KrisFlyer also partners with 170 different world-class hotels, credit cards, travel services, and retail companies. Members can redeem their KrisFlyer miles for Tigerair flight vouchers to more than 80 Tigerair destinations. Tigerair vouchers can also be used to purchase supplementary products such as meals, baggage, and seats.

TigerPlus

Through TigerPlus, passengers can enjoy premium privileges at a reasonable price. The premium privileges include a separate check-in counter which allows passengers to check-in their baggage without waiting in line and access to premier lounge facilitated with private rest booths, art massage chairs, shower facilities, cable TV, dining services, and a selection of international newspapers and magazines. Last but not least, TigerPlus members will also get priority boarding, allowing them to board first when the plane is ready.

Boarding Pass Privileges

Boarding Pass Privileges allows passengers to enjoy great deals from local merchants at their desired Tigerair destinations. These destinations include Hong Kong, Macau, Malaysia, Maldives, Philippines, Singapore, Taiwan, and Vietnam. With this Boarding Pass Privileges, passengers can experience shopping and dining at its best, all in affordable prices.

Group Booking Privileges

Passengers who are planning to travel in a group of 10 or more on the same flight may request for a group fare, which is offered based on group size, specified travel dates, and availability. Privileges of group booking include quick response time, simple and user-friendly interface, and easiness in tracking booking status. Passengers can also directly update their names with just a single click using an excel sheet and enjoy the flexible choice of baggage allowance, meals selection, and payment methods.

Tigerair Fleet

Airbus A320
Seat class:

  • Economy

Seat layout:

  • 3-3 (Economy)

Seat pitch:

  • 30 inches (Economy)

In-flight entertainment:

Not Available


WiFi:

Not Available


Power/USB port:

Not Available

Tigerair In-flight Crew

Tigerair Flight Attendant Uniform

Paired with a knee-length skirt, the new design of the Tigerair flight attendant uniform charms passengers with its new white, gray and orange look. The uniform is designed to fit perfectly, exuding the professionalism and full dedication of the Tigerair crew in serving its passengers onboard.


Tigerair Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Check-in Baggage

All routes

Economy Class

2 pcs (max. 10 kg/pc) (Dimension: 54 x 38 x 23 cm)

Available upon purchase: 15 kg / 20 kg / 25 kg / 30 kg / 35 kg / 40 kg

Tigerair Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Infants younger than 8 days old are not allowed onboard.
  • Infant passengers are required to be accompanied by an adult passenger who is at least 18 years old, who will maintain full responsibility of the infant.
  • Infant passengers must sit on the lap of the accompanying adult passenger, with only one infant permitted per adult passenger.
  • Special seats for infant passengers, such as forward-facing child safety seats, can be used onboard, and they must be secured for safety reasons.
Child Passenger Policy (2-12 Years Old)
  • Child passengers must book individual ticket and seat.
  • Tigerair does not provide child safety seats. However, special seats for child passengers such as forward-facing child safety seats can be used onboard, and they must be secured for purposes of safety by the passengers themselves.
  • Tigerair is not to be taken responsible for any accident/damage/loss/injury caused by an inadequately secured or unsecured child safety seat.
Pregnant Passenger Policy
  • Passengers beyond 28 weeks of pregnancy are required to present a letter or certificate from a medical practitioner or a registered midwife, stating the estimated delivery date, the state of pregnancy (single or multiple pregnancies), and that the there is no complication regarding the pregnancy. The certificate must be issued within 14 days before the departure date.
  • Passengers with multiple pregnancies are allowed onboard until their 32nd week of pregnancy. Otherwise, medical clearance is required.
  • Passengers with a single pregnancy are allowed onboard until their 36th week of pregnancy. Otherwise, medical clearance is required.
  • Passengers with pregnancy complications require medical clearance to be allowed onboard.
  • Some countries apply several limitations on the entry of non-national pregnant women. Kindly check with the consulate or relevant embassy located at the desired travel destination before traveling.
Disabled Passenger Policy
  • Tigerair does not provide any supervision for passengers who cannot travel alone. However, Tigerair can provide limited assistance, in agreement with Tigerair Special Assistance Policy.
  • Passengers with limited mobility, illness, or other special assistance may be allowed onboard, subject to prior arrangement with Tigerair.
  • It is recommended that passengers needing special assistance be accompanied by a passenger who can provide assistance.
  • Disabled passengers must inform their condition/requirements to the airline at least three days before departure. Failure to inform Tigerair will result in the assistance being unavailable on arrival at the airport, and the passenger might not be allowed onboard. These conditions include:
    • If the passengers suffer from any contagious disease;
    • If the passengers have an allergy to nuts or any nut products;
    • If the passengers’ behavior/physical/mental state could cause a material adverse effect on the comfort and welfare of other passengers or crew members;
    • If the passengers could pose a potential hazard towards the punctuality and the safety of the flight; or
    • If the passengers would require medical attention and/or special assistance to maintain their health during the flight.
  • Tigerair cannot provide any suggestion on a passenger’s fitness to fly. If the passenger requests to travel with a pre-existing, known medical condition, the passenger must do so only on the written advice of the passenger's health professional or medical doctor.
  • Special assistance may not be available on all routes due to airport limitations, and a fee may be applied for some services.
  • Passengers might not be allowed onboard if Tigerair feels that it would be unsafe for them and other passengers.
  • Before making a booking, passengers must inform Tigerair if they believe they suffer from any condition, illness, or disease that would endanger the safety of all passengers.

Tigerair Check-in Policy

Tigerair Check-in Time

Please find the check-in time for all Tigerair flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

2 hours before departure

45 minutes before departure

Flights to/from India

2 hours before departure

60 minutes before departure

Tigerair Online Check-in

Online check-in is also available for Tigerair flights. Please follow the steps below.

  1. Go to Tigerair web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Tigerair Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Tigerair Refund Policy for a complete information on refund.

Tigerair Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Tigerair Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Tigerair directly to reschedule.


 

About Tigerair

Tigerair (IATA code: TR), or Tiger Airways Singapore Pte Ltd, is a low-cost airline headquartered in Singapore. The airline now operates under Singapore Airlines' Scoot brand following the merger of Tigerair and Scoot on 25 July 2017. Tigerair encourages people to explore new destinations and collect new experiences by offering and serving flights to an advanced network of destinations in reasonable prices. Tigerair serves flights to 37 destinations across 13 countries in Australia and Asia, which includes Southeast Asia, India and China, from its main base at Singapore Changi Airport. While promoting affordable prices to its customers, Tigerair is also committed to delivering the highest standards of security, reliability, and safety. Tigerair has also received several achievements, proving that it has captured the heart of travelers. Tigerair was named Low-Cost Airline of the Year at CAPA Aviation Awards for Excellence in 2010 and earned the award for Best In-flight Meals in the Low-Cost Airline Category at the Asia Pacific Airline Food Awards in 2012. Tigerair has also snatched the title Top Airline by Absolute Growth in Passenger Carriage (Singapore) at the Changi Airline Awards for three consecutive years in 2012, 2013, and 2014. Meanwhile in 2013, Tigerair was awarded as Singapore’s Largest No-Frills Airline by Centre for Aviation (CAPA). All Tigerair aircraft offer exclusively economy class, with 144 seats in the Airbus A319 and 180 seats in the Airbus A320. Even though Tigerair only offers economy class, passengers can always decide which seating is more comfortable and suitable for them. Passengers can choose from standard rows, window seats for passengers who love to sightsee through the aircraft’s window, or seats near the emergency doors/exits for extra legroom. An in-flight magazine, Tiger Tales, is also provided as free reading material for all passengers. Passengers can also purchase their meals directly onboard as part of the Tigerbites program, which serves a variety of Singaporean local cuisines and light snacks. Cold and hot beverages, including liquor, are also available. To captivate the heart of travelers, Tigerair constantly provides non-stop satisfaction by offering a variety of privileges such as Boarding Pass Privileges, which offers great deals from local merchants. Meanwhile, TigerPlus allows passengers to check-in their baggage without waiting in line, access the airline’s premier lounge that is equipped with such facilities as private rest booths, art massage chairs, showers, cable TV, dining services, and a selection of international newspapers and magazines. Last but not least, TigerPlus members will also get priority boarding, allowing them to board first when the plane is ready. Tigerair passengers are required to check-in as per the airport’s guideline, which varies in different airports. Therefore, it is recommended that passengers arrive earlier at the Tigerair check-in counters at the airport approximately 45 minutes before the departure time. Passengers may carry a certain amount of baggage onto the aircraft free of charge, as cabin baggage. Cabin baggage should not be larger than 54 cm x 38 cm x 23 cm, with a combined weight of 10 kg. Moreover, passengers can also purchase a checked baggage allowance of 10 kg, 15 kg, 20 kg, or more.

Tigerair History

Tigerair was established in early December 2003, but started to sell flight tickets only by the end of August 2004. The first service commenced on 15 September 2004 to Bangkok, and since then it has served all its scheduled international flights from its headquarter and base at Changi Airport, Singapore. The year 2004 and 2005 marked a difficult period for Tigerair due to the rise of oil prices, and growing competitors. Nevertheless, the airline was able to offer flights to Macau on 25 March 2005, three years after a competing airline closed its route. Then, in 7 October 2005 — after a competing airline closed its route to Krabi due to the Indian Ocean earthquake of 2004 — Tigerair commenced direct flights to Krabi. In September 2005, Tigerair released a report card of its first year of services. Tigerair carried a total of 500,000 passengers on more than 5,000 flights, with a completion rate of 98.7%. Meanwhile, 90% of arrivals and 94% of departures were on schedule. During the year, Tigerair had also opened nine routes — four of which were successfully operated — and obtained four new aircraft. Then, in 2006, Tigerair flew around 1.2 million passengers, which was quite a significant 75% increase from the previous year. Tigerair was expected to upgrade its fleet to a total of nine A320 aircraft by the end of 2006 and to serve more than 3 million passengers to meet the target for that year. Tigerair was also expected to add more routes that year, mainly to highly desired destinations such as India and China, where it would serve flights to the southern side in April. Tigerair also announced its switch to Swissport from Singapore Airport Terminal Services for ground handling once it became the pioneer airline that operated out of the Changi Airport Budget Terminal at the end of March 2006. The airline became the first Singaporean low-cost carrier to obtain service permits from the Chinese aviation authorities to operate flights to the southern cities of China, such as Guangzhou, Haikou, and Shenzhen, following an announcement made in the middle of February 2006. On 24 February 2006, ticket sales were opened to those cities, with the first service to Shenzhen taking place on 15 April, Haikou on 26 April, and Guangzhou on 27 April 2006. Tigerair admitted that the routes were in high demand, and hence the airline has increased the number of flights to Guangzhou and Haikou ever since. In June 2007, Tigerair announced that it had signed a letter of intent to purchase a total of 30 aircraft worth around US$2.2 billion — with another 20 on options — which would be delivered between 2011 and 2014. The newly purchased aircraft will be used in Tigerair’s Asia Pacific network and several domestic operations conducted in Australia. In December 2007, the airline announced that it had executed the options and made more orders, making a total purchase of 70 Airbus A320s. In March 2014, the airline signed an MOU (Memorandum of Understanding) with Airbus for the purchase of a total of 37 Airbus A320neo aircraft with an addition of 13 aircraft as options. Those aircraft will be powered by PW1100 engines produced by Pratt & Whitney. In October 2014, the airline announced that a total of 12 aircraft would be subleased to Indigo for a period of three to four years. This action was done to reduce excess capacity and to lower related leasing costs. In October 2014, the Singapore Airlines group upgraded its stake to take majority ownership in Tiger Airways Holdings. Per the 2015 Annual Report, Singapore Airlines Limited had had a 56% ownership of the company, and by the end of 2015, Singapore Airlines announced a deal to obtain the remaining 44.23% shares in Tiger Airways Holdings Limited. The deal would result in Singapore Airlines owning more than 90% of Tigerair’s shares, but the airline extended the deal until January 2016, resulting in its owning 74.5% of the shares. On 16 May 2016, the airline joined Value Alliance, which is claimed to be the world's largest alliance of low-cost carriers. The alliance was started by Philippines' Cebu Pacific, South Korea’s Jeju Air, Thailand's Nok Air and NokScoot, Singapore's Tigerair, Tigerair Australia and Japan’s Vanilla Air. On 18 May 2016, Singapore Airlines created Budget Aviation Holdings, a holding company to manage and own its budget airlines, Tiger Airways and Scoot, following the delisting of Tigerair from the Singapore Stock Exchange. Over the years, Tigerair has become a thriving airline. It has massively expanded, and is highly demanded by passengers. Until today, Tigerair has successfully maintained its quality by offering the highest standards of security, reliability, and safety in affordable prices. On 15 June 2017, it was announced that Tigerair would merge with Scoot, a low-cost carrier subsidiary of Singapore Airlines. This merger is part of the airlines’ long-term growth strategy to enable a more seamless travel experience for all passengers. Scoot and Tigerair had been working to integrate their reservation systems, flight schedules and connections, conditions of carriage, check-in counters and call centers since May 2016. The merger was finalized on 25 July 2017. Both Tigerair and Scoot have since been operating under the Scoot brand, but only Scoot changed its airline code from TZ to TR.

Contact Tigerair

(+60) 32630 8976

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